Difference between revisions of "Category:DSL Troubleshooting"

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Below you will find a list of common modem/routers. In most cases a simple power cycle of your modem/router will fix most issues.
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To do this - Simply unplug the power from the back of the router. This is usually the black cable. Leave it unplugged for at minimum 30 seconds. Plug your modem/router back in and test your connection.
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Make sure your DSL light is solid and not flashing. If it is flashing their may be a connectivity issue with Century Link.
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Make sure your Internet Light is solid.
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Red usually indicates you may have the wrong username/password configured in your modem
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No light usually indicates you don't have a username/password configured in your modem.
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In this case you will want to select your modem from the list below, and follow the instructions to enter your username/password.
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If your modem is not listed
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If your are having issues with your wireless. Make sure your connection is working by plugging a computer directly into your router and test for connectivity. In most cases the issue may just be the wireless connectivity, and a simple power cycle will normally fix this.
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[[Category:Troubleshooting]]
 
[[Category:Troubleshooting]]

Revision as of 10:54, 30 January 2014

Below you will find a list of common modem/routers. In most cases a simple power cycle of your modem/router will fix most issues.

To do this - Simply unplug the power from the back of the router. This is usually the black cable. Leave it unplugged for at minimum 30 seconds. Plug your modem/router back in and test your connection.

Make sure your DSL light is solid and not flashing. If it is flashing their may be a connectivity issue with Century Link. Make sure your Internet Light is solid. Red usually indicates you may have the wrong username/password configured in your modem No light usually indicates you don't have a username/password configured in your modem.

In this case you will want to select your modem from the list below, and follow the instructions to enter your username/password. If your modem is not listed

If your are having issues with your wireless. Make sure your connection is working by plugging a computer directly into your router and test for connectivity. In most cases the issue may just be the wireless connectivity, and a simple power cycle will normally fix this.