Hosting Control Panel/About FTP and XM Cloud Hosting

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Hosting Control Panel / About FTP and Cloud Hosting

  • What is FTP?

FTP (File Transfer Protocol) is a protocol used to transfer files over a TCP/IP network (Internet, UNIX, etc.). For example, after developing the HTML pages for a website on a local machine, they are typically uploaded to the Web server using FTP.

FTP includes functions to log onto the network, list directories, and copy files. FTP operations can be performed by typing commands at a command prompt or via an FTP client running under a graphical interface such as Windows.

We highly recommend using an FTP client, such as Filezilla which is available at

As there are many FTP clients out there, the interface for each will differ slightly. The screenshots used in the instructions below are from Filezilla but the basic settings should be the same no matter what FTP client you choose.

  • How does FTP work with my Cloud Hosting?

FTP is the recommended way to upload the files you have created for your website to our server. In general, FTP, both as a command-line function and as utility, is more reliable than uploading files via your web browser. It is also a useful tool in making files available to friends, family, or clients without sending bulky attachments via email.

  • What is the Server Hostname for my Cloud Hosting?
    • You can use your IP address as the Server Hostname
    • If your Name Servers are pointed to us you can use your domain name for the Server Hostname

  • How do I connect to XMission's Plesk Shared Hosting FTP server via an FTP Client?

As mentioned, every FTP client has a slightly different interface. However, the three pieces below are typically all that is necessary to create an FTP connection:

Host Address = <your ip address> or <your domain name>
UserID or Username = <your username>
Password = <your password>
Port = Port # (The default for most FTP client is 21. If you want to use a secure connection use 22.)
  • For example, using Filezilla, a common connection would look like this, where is the example host and testuser is the example username:


  • Once the connection is complete, you will both the local site (your computer or device) and the remote site (the web server):

  • In most cases, the root folder for your website is going to httpdocs and you will want to upload the files for your website to this directory. This can be done a variety of ways. You can select the files you want to upload, and right click them for uploading options, or you can also simply drag them to the remote site and folder you would like them to be uploaded to.