XMission Wiki - User contributions [en]

XWi Home/App

2026-02-26T21:23:36Z

Emily: /* Setting Up WiFi */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on '''Let's Get Started'''
| [[File:XWiHomeApp-3.png|300px]]
* Next, tap '''Sign Up'''
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap '''Sign Up'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose '''My Router is Already Set Up'''.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap '''Start Setup'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
*Fill in the following:
** Name your WiFi SSID
** Password for your WiFi
** Security for your WiFi
** Place is optional
** Tap on '''Done'''
| [[File:XWiHomeApp-9.png|300px]]
* Finally tap on '''Go to Home Page'''
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' Tap this to return you to the home screen. 
# '''People:''' Tap this to view the people screen. 
# '''Places:''' Tap this view the places screen. 
# ''' Things:''' Tap this to view the things screen. 
# '''Settings:''' Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an app login password
#* Language: You can change the language to German, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to reach XMission.
#* About: Gives you the version of the app that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up WiFi ==
Your XWi Home comes pre-installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your WiFi list.

With the XWi Home app you have the ability to create additional networks, rename your networks, and update passwords.

First tap on My Network

[[File:MyNetwork.png]]

Next, we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': This provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': This uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, this uses a pre-shared key (password) for access. However, this type enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password-guessing attacks.

'''Do I need isolation turned on?'''
* Wi-Fi isolation is a security feature that prevents devices connected to the same WiFi network from communicating with each other. When enabled, this feature ensures that each device on the WiFi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public WiFi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally, you are able to share your network across other devices by sharing your WiFi login information.

[[File:WiFiSetup-5.png|300px]]
* Once selected, a QR code will appear that users can scan. You can also send users a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:23:00Z

Emily: /* Setting Up WiFi */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on '''Let's Get Started'''
| [[File:XWiHomeApp-3.png|300px]]
* Next, tap '''Sign Up'''
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap '''Sign Up'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose '''My Router is Already Set Up'''.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap '''Start Setup'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
*Fill in the following:
** Name your WiFi SSID
** Password for your WiFi
** Security for your WiFi
** Place is optional
** Tap on '''Done'''
| [[File:XWiHomeApp-9.png|300px]]
* Finally tap on '''Go to Home Page'''
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' Tap this to return you to the home screen. 
# '''People:''' Tap this to view the people screen. 
# '''Places:''' Tap this view the places screen. 
# ''' Things:''' Tap this to view the things screen. 
# '''Settings:''' Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an app login password
#* Language: You can change the language to German, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to reach XMission.
#* About: Gives you the version of the app that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up WiFi ==
Your XWi Home comes pre-installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your WiFi list.

With the XWi Home app you have the ability to create additional networks, rename your networks, and update passwords.

First tap on My Network

[[File:MyNetwork.png]]

Next, we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': This provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': This uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, this uses a pre-shared key (password) for access. However, this type enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password-guessing attacks.

'''Do I need isolation turned on?'''
* Wi-Fi isolation is a security feature that prevents devices connected to the same WiFi network from communicating with each other. When enabled, this feature ensures that each device on the WiFi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public WiFi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally, you are able to share your network across other devices by sharing your WiFi QR code.

[[File:WiFiSetup-5.png|300px]]
* Once selected, a QR code will appear that users can scan. You can also send users a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:22:26Z

Emily: /* Setting Up WiFi */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on '''Let's Get Started'''
| [[File:XWiHomeApp-3.png|300px]]
* Next, tap '''Sign Up'''
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap '''Sign Up'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose '''My Router is Already Set Up'''.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap '''Start Setup'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
*Fill in the following:
** Name your WiFi SSID
** Password for your WiFi
** Security for your WiFi
** Place is optional
** Tap on '''Done'''
| [[File:XWiHomeApp-9.png|300px]]
* Finally tap on '''Go to Home Page'''
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' Tap this to return you to the home screen. 
# '''People:''' Tap this to view the people screen. 
# '''Places:''' Tap this view the places screen. 
# ''' Things:''' Tap this to view the things screen. 
# '''Settings:''' Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an app login password
#* Language: You can change the language to German, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to reach XMission.
#* About: Gives you the version of the app that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up WiFi ==
Your XWi Home comes pre-installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your WiFi list.

With the XWi Home app you have the ability to create additional networks, rename your networks, and update passwords.

First tap on My Network

[[File:MyNetwork.png]]

Next, we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': This provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': This uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, this uses a pre-shared key (password) for access. However, this type enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password-guessing attacks.

'''Do I need isolation turned on?'''
* Wi-Fi isolation is a security feature that prevents devices connected to the same WiFi network from communicating with each other. When enabled, this feature ensures that each device on the WiFi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public WiFi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally, you are able to share your network across other devices by sharing your WiFi.

[[File:WiFiSetup-5.png|300px]]
* Once selected, a QR code will appear that users can scan. You can also send users a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:21:32Z

Emily: /* Setting Up WiFi */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on '''Let's Get Started'''
| [[File:XWiHomeApp-3.png|300px]]
* Next, tap '''Sign Up'''
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap '''Sign Up'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose '''My Router is Already Set Up'''.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap '''Start Setup'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
*Fill in the following:
** Name your WiFi SSID
** Password for your WiFi
** Security for your WiFi
** Place is optional
** Tap on '''Done'''
| [[File:XWiHomeApp-9.png|300px]]
* Finally tap on '''Go to Home Page'''
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' Tap this to return you to the home screen. 
# '''People:''' Tap this to view the people screen. 
# '''Places:''' Tap this view the places screen. 
# ''' Things:''' Tap this to view the things screen. 
# '''Settings:''' Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an app login password
#* Language: You can change the language to German, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to reach XMission.
#* About: Gives you the version of the app that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up WiFi ==
Your XWi Home comes pre-installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your WiFi list.

With the XWi Home app you have the ability to create additional networks, rename your networks, and update passwords.

First tap on My Network

[[File:MyNetwork.png]]

Next, we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': This provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': This uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, this uses a pre-shared key (password) for access. However, this type enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password-guessing attacks.

'''Do I need isolation turned on?'''
* Wi-Fi isolation is a security feature that prevents devices connected to the same WiFi network from communicating with each other. When enabled, this feature ensures that each device on the WiFi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public WiFi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:19:41Z

Emily: /* Setting Up WiFi */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on '''Let's Get Started'''
| [[File:XWiHomeApp-3.png|300px]]
* Next, tap '''Sign Up'''
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap '''Sign Up'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose '''My Router is Already Set Up'''.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap '''Start Setup'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
*Fill in the following:
** Name your WiFi SSID
** Password for your WiFi
** Security for your WiFi
** Place is optional
** Tap on '''Done'''
| [[File:XWiHomeApp-9.png|300px]]
* Finally tap on '''Go to Home Page'''
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' Tap this to return you to the home screen. 
# '''People:''' Tap this to view the people screen. 
# '''Places:''' Tap this view the places screen. 
# ''' Things:''' Tap this to view the things screen. 
# '''Settings:''' Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an app login password
#* Language: You can change the language to German, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to reach XMission.
#* About: Gives you the version of the app that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up WiFi ==
Your XWi Home comes pre-installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your WiFi list.

With the XWi Home app you have the ability to create additional networks, rename your networks, and update passwords.

First tap on My Network

[[File:MyNetwork.png]]

Next, we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:18:41Z

Emily: /* Getting Started */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on '''Let's Get Started'''
| [[File:XWiHomeApp-3.png|300px]]
* Next, tap '''Sign Up'''
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap '''Sign Up'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose '''My Router is Already Set Up'''.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap '''Start Setup'''
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
*Fill in the following:
** Name your WiFi SSID
** Password for your WiFi
** Security for your WiFi
** Place is optional
** Tap on '''Done'''
| [[File:XWiHomeApp-9.png|300px]]
* Finally tap on '''Go to Home Page'''
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' Tap this to return you to the home screen. 
# '''People:''' Tap this to view the people screen. 
# '''Places:''' Tap this view the places screen. 
# ''' Things:''' Tap this to view the things screen. 
# '''Settings:''' Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an app login password
#* Language: You can change the language to German, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to reach XMission.
#* About: Gives you the version of the app that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up WiFi ==
Your XWi Home comes pre-installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your WiFi list.

With the XWi Home app you have the ability to create additional networks, rename your networks, and update passwords.

First tap on My Network

[[File:MyNetwork.png]]

Next, we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:17:34Z

Emily: /* Setting Up Wifi */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next, click Sign Up
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose My Router is Already Set Up.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
*Fill in the following:
** Name your WiFi SSID
** Password for your WiFi
** Security for your WiFi
** Place is optional
** Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' Tap this to return you to the home screen. 
# '''People:''' Tap this to view the people screen. 
# '''Places:''' Tap this view the places screen. 
# ''' Things:''' Tap this to view the things screen. 
# '''Settings:''' Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an app login password
#* Language: You can change the language to German, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to reach XMission.
#* About: Gives you the version of the app that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up WiFi ==
Your XWi Home comes pre-installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your WiFi list.

With the XWi Home app you have the ability to create additional networks, rename your networks, and update passwords.

First tap on My Network

[[File:MyNetwork.png]]

Next, we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:16:46Z

Emily: /* Dashboard */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next, click Sign Up
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose My Router is Already Set Up.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
*Fill in the following:
** Name your WiFi SSID
** Password for your WiFi
** Security for your WiFi
** Place is optional
** Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' Tap this to return you to the home screen. 
# '''People:''' Tap this to view the people screen. 
# '''Places:''' Tap this view the places screen. 
# ''' Things:''' Tap this to view the things screen. 
# '''Settings:''' Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an app login password
#* Language: You can change the language to German, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to reach XMission.
#* About: Gives you the version of the app that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:16:17Z

Emily: /* Dashboard */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next, click Sign Up
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose My Router is Already Set Up.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
*Fill in the following:
** Name your WiFi SSID
** Password for your WiFi
** Security for your WiFi
** Place is optional
** Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' Tap this to return you to the home screen. 
# '''People:''' Tap this to view the people screen. 
# '''Places:''' Tap this view the places screen. 
# ''' Things:''' Tap this to view the things screen. 
# '''Settings:''' Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an App Login Password
#* Language: You can change the language to German, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to reach XMission.
#* About: Gives you the version of the app that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:14:38Z

Emily: /* Getting Started */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next, click Sign Up
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose My Router is Already Set Up.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
*Fill in the following:
** Name your WiFi SSID
** Password for your WiFi
** Security for your WiFi
** Place is optional
** Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' - Tap this to return you to the home screen. 
# '''People:''' - Tap this to view the people screen. 
# '''Places:''' - Tap this view the places screen. 
# ''' Things:''' - Tap this to view the things screen. 
# '''Settings:''' - Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an App Login Password
#* Language: You can change the language to Deutsch, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to get ahold of us.
#* About: Gives you the version of the App that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:13:50Z

Emily: /* Getting Started */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next, click Sign Up
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose My Router is Already Set Up.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
*Fill in the following:
** Set up your WiFi SSID
** Password for your WiFi
** Security for your WiFi
** Place is optional
** Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally Tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' - Tap this to return you to the home screen. 
# '''People:''' - Tap this to view the people screen. 
# '''Places:''' - Tap this view the places screen. 
# ''' Things:''' - Tap this to view the things screen. 
# '''Settings:''' - Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an App Login Password
#* Language: You can change the language to Deutsch, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to get ahold of us.
#* About: Gives you the version of the App that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:12:42Z

Emily:

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next, click Sign Up
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Tap Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose My Router is Already Set Up.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
* Set up your WiFi SSID
* Password for your WiFi
* Security for your WiFi
* Place is optional
* Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally Tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system-generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' This provides the status of your router (gateway) on your network. Tapping on this gives you access to:
#* Edit your wireless networks
#* View the gateway and any mesh units
#* View the services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network map
#* Security
#* Priorities
#* Default restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' - Tap this to return you to the home screen. 
# '''People:''' - Tap this to view the people screen. 
# '''Places:''' - Tap this view the places screen. 
# ''' Things:''' - Tap this to view the things screen. 
# '''Settings:''' - Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an App Login Password
#* Language: You can change the language to Deutsch, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to get ahold of us.
#* About: Gives you the version of the App that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:11:01Z

Emily:

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next, click Sign Up
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Click Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose My Router is Already Set Up.
| [[File:XWiHomeApp-6.png|300px]]
* Next, scan the '''long''' bar code on the bottom or
back of your router.
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following:
** Model
** MAC Address
** Serial Number
* Then click Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
* Setup your Wifi SSID
* Password for your Wifi
* Security for your Wifi
* Place is optional
* Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally Tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar Image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' Provides status of your Router (Gateway) in your network. Tapping on this gives you access to:
#* Edit your Wireless Networks
#* View the Gateway and any Mesh units
#* View the Services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network Map
#* Security
#* Priorities
#* Default Restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' - Tap this to return you to the home screen. 
# '''People:''' - Tap this to view the people screen. 
# '''Places:''' - Tap this view the places screen. 
# ''' Things:''' - Tap this to view the things screen. 
# '''Settings:''' - Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an App Login Password
#* Language: You can change the language to Deutsch, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to get ahold of us.
#* About: Gives you the version of the App that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:10:05Z

Emily:

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next, click Sign Up
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First Name
** Last Name
** Email on your XMission account
** Password
** Agree to the terms
* Click Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next, choose My Router is Already Set Up
| [[File:XWiHomeApp-6.png|300px]]
* Next Scan the '''long''' bar code on the bottom or
back of your router
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
* Setup your Wifi SSID
* Password for your Wifi
* Security for your Wifi
* Place is optional
* Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally Tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar Image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' Provides status of your Router (Gateway) in your network. Tapping on this gives you access to:
#* Edit your Wireless Networks
#* View the Gateway and any Mesh units
#* View the Services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network Map
#* Security
#* Priorities
#* Default Restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' - Tap this to return you to the home screen. 
# '''People:''' - Tap this to view the people screen. 
# '''Places:''' - Tap this view the places screen. 
# ''' Things:''' - Tap this to view the things screen. 
# '''Settings:''' - Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an App Login Password
#* Language: You can change the language to Deutsch, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to get ahold of us.
#* About: Gives you the version of the App that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:09:13Z

Emily:

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next, click Sign Up
* If you are reinstalling the app:
**Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First name
** Last name
** Email on your XMission account
** Password
** Agree to the terms
* Click Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next Choose: My Router is Already Set Up
| [[File:XWiHomeApp-6.png|300px]]
* Next Scan the '''long''' bar code on the bottom or
back of your router
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
* Setup your Wifi SSID
* Password for your Wifi
* Security for your Wifi
* Place is optional
* Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally Tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar Image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' Provides status of your Router (Gateway) in your network. Tapping on this gives you access to:
#* Edit your Wireless Networks
#* View the Gateway and any Mesh units
#* View the Services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network Map
#* Security
#* Priorities
#* Default Restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' - Tap this to return you to the home screen. 
# '''People:''' - Tap this to view the people screen. 
# '''Places:''' - Tap this view the places screen. 
# ''' Things:''' - Tap this to view the things screen. 
# '''Settings:''' - Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an App Login Password
#* Language: You can change the language to Deutsch, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to get ahold of us.
#* About: Gives you the version of the App that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:08:44Z

Emily: /* Getting Started */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next, click Sign Up
* If you are reinstalling the app, fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First name
** Last name
** Email on your XMission account
** Password
** Agree to the terms
* Click Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next Choose: My Router is Already Set Up
| [[File:XWiHomeApp-6.png|300px]]
* Next Scan the '''long''' bar code on the bottom or
back of your router
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
* Setup your Wifi SSID
* Password for your Wifi
* Security for your Wifi
* Place is optional
* Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally Tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar Image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' Provides status of your Router (Gateway) in your network. Tapping on this gives you access to:
#* Edit your Wireless Networks
#* View the Gateway and any Mesh units
#* View the Services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network Map
#* Security
#* Priorities
#* Default Restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' - Tap this to return you to the home screen. 
# '''People:''' - Tap this to view the people screen. 
# '''Places:''' - Tap this view the places screen. 
# ''' Things:''' - Tap this to view the things screen. 
# '''Settings:''' - Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an App Login Password
#* Language: You can change the language to Deutsch, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to get ahold of us.
#* About: Gives you the version of the App that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:08:12Z

Emily: /* Getting Started */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the app's icon.

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next, click Sign Up
* If you are reinstalling the app:
* Fill in your email and password and log in.
| [[File:XWiHomeApp-4.png|300px]]
* Fill in the following:
** First name
** Last name
** Email on your XMission account
** Password
** Agree to the terms
* Click Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next Choose: My Router is Already Set Up
| [[File:XWiHomeApp-6.png|300px]]
* Next Scan the '''long''' bar code on the bottom or
back of your router
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
* Setup your Wifi SSID
* Password for your Wifi
* Security for your Wifi
* Place is optional
* Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally Tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar Image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' Provides status of your Router (Gateway) in your network. Tapping on this gives you access to:
#* Edit your Wireless Networks
#* View the Gateway and any Mesh units
#* View the Services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network Map
#* Security
#* Priorities
#* Default Restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' - Tap this to return you to the home screen. 
# '''People:''' - Tap this to view the people screen. 
# '''Places:''' - Tap this view the places screen. 
# ''' Things:''' - Tap this to view the things screen. 
# '''Settings:''' - Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an App Login Password
#* Language: You can change the language to Deutsch, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to get ahold of us.
#* About: Gives you the version of the App that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:07:12Z

Emily: /* Getting Started */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the icon

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by tapping on Let's Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next Click Sign Up
* If you are reinstalling the app:
* Fill in your email and password and Log In
| [[File:XWiHomeApp-4.png|300px]]
* Fill in The following:
** First Name
** Last Name
** Email on your XMission Account
** Password
** Agree to the terms
* Click Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next Choose: My Router is Already Set Up
| [[File:XWiHomeApp-6.png|300px]]
* Next Scan the '''long''' bar code on the bottom or
back of your router
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
* Setup your Wifi SSID
* Password for your Wifi
* Security for your Wifi
* Place is optional
* Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally Tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar Image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' Provides status of your Router (Gateway) in your network. Tapping on this gives you access to:
#* Edit your Wireless Networks
#* View the Gateway and any Mesh units
#* View the Services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network Map
#* Security
#* Priorities
#* Default Restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' - Tap this to return you to the home screen. 
# '''People:''' - Tap this to view the people screen. 
# '''Places:''' - Tap this view the places screen. 
# ''' Things:''' - Tap this to view the things screen. 
# '''Settings:''' - Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an App Login Password
#* Language: You can change the language to Deutsch, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to get ahold of us.
#* About: Gives you the version of the App that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

XWi Home/App

2026-02-26T21:06:44Z

Emily: /* Getting Started */

== Getting Started ==

Start by downloading the XWi Home app either from

{|
|-
| [[File:XWiHomeApp-1.png]]
|
* [https://apps.apple.com/us/app/xwi-home/id6477696765 Apple App Store]
* [https://play.google.com/store/apps/details?id=com.xmission.smarthome&pcampaignid=web_share&pli=1 Google Play Store]
|}

After you have downloaded the app, tap on the icon

{|
|- style="vertical-align:top;"
| [[File:XWiHomeApp-2.png|300px]]
* Start by Tapping on Lets Get Started
| [[File:XWiHomeApp-3.png|300px]]
* Next Click Sign Up
* If you are reinstalling the app:
* Fill in your email and password and Log In
| [[File:XWiHomeApp-4.png|300px]]
* Fill in The following:
** First Name
** Last Name
** Email on your XMission Account
** Password
** Agree to the terms
* Click Sign Up
|- style="vertical-align:top;"
| [[File:XWiHomeApp-5.png|300px]]
* Next Choose: My Router is Already Set Up
| [[File:XWiHomeApp-6.png|300px]]
* Next Scan the '''long''' bar code on the bottom or
back of your router
| [[File:XWiHomeApp-7.png|300px]]
* After a successful scan verify the following
** Model
** MAC Address
** Serial Number
* Then tap Start Setup
|- style="vertical-align:top;"
| [[File:XWiHomeApp-8.png|300px]]
* Setup your Wifi SSID
* Password for your Wifi
* Security for your Wifi
* Place is optional
* Tap on Done
| [[File:XWiHomeApp-9.png|300px]]
* Finally Tap on Go to Home Page
|}

== Dashboard ==
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:XWiHomeApp-10.png|400px]]
|
# '''Notifications:''' This will allow you to see any system generated push notification alerts.
# '''Profile:''' You can tap on the profile icon to edit your profile. This allows you to edit:
#* Avatar Image
#* Your name
#* Your email address
#* Your password.
# '''My Network:''' Provides status of your Router (Gateway) in your network. Tapping on this gives you access to:
#* Edit your Wireless Networks
#* View the Gateway and any Mesh units
#* View the Services installed (XWi Protect, XWi Experience)
#* Usage
#* Bandwith tests
#* Network Map
#* Security
#* Priorities
#* Default Restrictions
# '''Things:''' Tap to view a list of all devices on you network. You can tap an individual device to change the network priority and network path information. All devices are placed into category types that make it easier to access how each is connected to your network. Tapping on any of the devices provides you a much more detailed view of the usage.
# '''People:''' This will display any people that you have setup on your network and all the devices you have assigned to them. You have the ability to '''Pause''' the internet for all the devices you have assigned to individual people. Tapping on each individual will give you detailed information regarding usage. You also have the ability to set '''Time Limits''' and '''Restrictions'''.
# '''Places:''' Like People you can set up '''Places''' or rooms around your home and assign the devices to those places. This will give you a quick overview of the devices you have in specific areas. <hr> '''Bottom Menu'''
# '''Home:''' - Tap this to return you to the home screen. 
# '''People:''' - Tap this to view the people screen. 
# '''Places:''' - Tap this view the places screen. 
# ''' Things:''' - Tap this to view the things screen. 
# '''Settings:''' - Tap this to view account settings including: 
#* Account and Admins: You can change the name of your profile from here including your email address and password. You can also add an additional admin to the account.
#* Set Passcode: Here you can set up a PIN in lieu of an App Login Password
#* Language: You can change the language to Deutsch, Spanish, French or default English
#* Alerts: Here you can turn on/off push notifications
#* Terms & Conditions: Read our Terms and Conditions
#* Privacy Policy: Read our Privacy Policy
#* Contact Support: Gives you our details on how to get ahold of us.
#* About: Gives you the version of the App that you are using
#* Log out: Allows you to log out of the app.
|}

== Setting Up Wifi ==
Your XWi Home comes pre installed with a wireless network. The information is listed on the bottom of your router. You may also notice a network starting with '''CXNK''' in your wifi list.

With the XWi Home App you have the ability to create additional networks, rename your networks and update passwords.

First Tap on My Network

[[File:MyNetwork.png]]

Next we will see the following:

{|
|- style="vertical-align:top;"
| [[File:WiFiSetup-1.png|300px]]
* Tap on the '''+''' in the upper right
| [[File:WiFiSetup-2.png|300px]]
* Tap on '''Add Network'''
| [[File:WiFiSetup-3.png|300px]]
* Finally choose from one of the following
** Guest
** Work From Home
** Custom
|}

* A Guest Network allows your friends and family temporary access to the Internet. Guest Networks are isolated and prevent access to any other devices connected to your primary network
* A Work From Home network allows a limited number of devices that require high-priority access to the Internet. Work From Home networks are isolated and prevent access to any other devices connected to your primary network.
* A Custom network allows for the most flexible configuration to best fit your Internet access needs.

We will be setting up a Custom Network, however you can follow the steps for any network you choose.

Choose '''Custom''' when setting up the network and you should see the following:
{| style="width: 85%;"
|- style="vertical-align:top;"
| [[File:WiFiSetup-4.png|400px]]
|
In this '''Add Network''' page we can setup the following:
* Network Name: Give your network a name that you can remember and is easy for everyone in your home to understand.
* Band: Here. you have an option of setting up a 2.4GHz or 5GHz network. We will start by choosing 2.4G, you can repeat these steps to setup a 5GHz network.
* Security Type: Here are your options
** None: Not Recommended
** WPA2-Personal
** WPA - WPA2-Personal
** WPA2 - WPA3-Personal
** WPA3-Personal
* Password

'''What do these mean?'''
* '''WPA (Wi-Fi Protected Access)''': It provides stronger data encryption through TKIP (Temporal Key Integrity Protocol) but is considered outdated and less secure than its successors.
* '''WPA2-Personal (Wi-Fi Protected Access 2)''': It uses a pre-shared key (PSK), which is a password that you set up on your router. Every device that connects to the network needs to use this same password.
* '''WPA3-Personal (Wi-Fi Protected Access 3)''': Like WPA2-Personal, it uses a pre-shared key (password) for access. However, it enhances security with a feature called SAE (Simultaneous Authentication of Equals), which provides better protection against password guessing attacks.

'''Do I need Isolation turned on?'''
* Wi-Fi Isolation is a security feature that prevents devices connected to the same Wi-Fi network from communicating with each other. When enabled, this feature ensures that each device on the Wi-Fi network can only communicate with the router and not with other devices on the same network. This is particularly useful in environments like public Wi-Fi hotspots, where you want to prevent users from accessing or potentially hacking into each other's devices.
|}

Finally you are able to share your network across other devices by sharing your Wi-Fi

[[File:WiFiSetup-5.png|300px]]
* Once selected a QR code will appear that other can scan. You can also send them a text.

== Parental Controls ==
[[XWi Home/App/ParentalControls|Parental Controls]]

Nonprofit Service Policy

2026-02-19T21:45:53Z

Emily: /* Policy Details */

==Introduction==

Thank you for your interest in XMission’s donated Internet services for nonprofit organizations. As a local business and the first Internet provider in Utah, we have a strong commitment to our community. Because of this commitment, XMission provides free Internet services to all qualifying nonprofits in XMission service areas. This donated service includes the same friendly service that we offer to all of our customers.

Please read this entire document to understand everything offered and required to receive donated service from XMission. We will try to respond to your questions and submissions within three business days.

==Policy Details==

'''Before you apply for donated Internet services from XMission, you need to review and agree to the following policies:'''
* XMission may donate '''up to''' $50 of Internet services to nonprofit groups on a monthly basis. This amount will only be applied to a single XMission account.
* The discount will not apply to domain renewal, SSL certificates, or additional line or hardware charges.
* XMission will not apply remaining monthly credit to your account balance if less than $50 in service is utilized in any given month.
* Nonprofits must send an annual request letter to renew and continue free Internet services. As a courtesy, XMission will contact you one month prior to your renewal date.
* XMission donates up to $50 total to an organization, rather than $50 to every location associated with larger nonprofit organizations. Our intention is to help a wide spectrum of community organizations.
* XMission will consider donations to nonprofits on a case-by-case basis. However, nonprofits operating in XMission service areas receive preferential consideration.
* XMission's staff is trained to help customers who understand the Internet and how to use XMission's products (e.g., web hosting and connectivity). Therefore, your XMission account must have a designated technical contact available to work with our technical support department. If your staff is not technically savvy, please let us know so we can recommend some outside resources that might be able to help you. XMission provides nonprofits with the same excellent customer assistance that we provide to our paying customers. Please understand that we simply don't have the resources to provide additional consulting work.
* XMission reserves the right to terminate unused accounts with fair notice.
* XMission reserves the right to refuse donation of services for any reason. There is no guarantee of donations for nonprofit applicants.
* XMission reserves the right to cancel donated services for any nonprofit who's staff or consultants choose to speak poorly of XMission in a public forum rather than contact us directly to resolve an issue.

==Sign-up Application Details==

'''When you apply, please provide XMission with the following documents via email, an office visit or postal mail:'''
* A written request for assistance.
* Copies of your printed literature and newsletters.
* A copy of your current nonprofit status with State or Federal agencies (e.g., Utah 501c3).
* A brief history of your organization, including years in business, number of members, etc.
* A description of what your organization does (i.e., your "statement of purpose").
* A description of how you hope to use XMission donated services (e.g., web hosting).

==Ongoing Requirements==
We value this reciprocal relationship, and want to continue helping your organization. Your cooperation, in turn, greatly helps XMission, a local business, to gain visibility.

Ongoing requirements for free Internet service from XMission:
* If XMission provides your organization with free web hosting, please place an XMission banner (available [[Banners|here]]) that links to xmission.com on your website’s homepage.
* Recognition of XMission’s donation in your newsletters (postal, email, or other). Note that XMission would appreciate a copy of any newsletter recognition for our records.
* Positive referrals to businesses, individuals and organizations for XMission when asked, and mentioning XMission as your “preferred” Internet provider. We greatly appreciate referrals many of you send us.
* To ensure that your organization receives necessary updates and information regarding your account, please keep your contact information current at: http://xmission.com/contact/
* Compliance with XMission’s Acceptable Use Policy: http://xmission.com/legal
* If your organization fails to comply with any of the above, you will receive a written warning or termination of donated service, depending on the specific situation.

==Contact Information==

Nonprofit
nonprofit@xmission.com
801-539-0852

Postal Mail Address:
XMission
Attn: Nonprofit Accounts
51 E. 400 S., Suite 000
Salt Lake City, UT 84111-2753

[[Category:About]][[Category:FAQ]]

Nonprofit Service Policy

2026-02-19T21:45:23Z

Emily: /* Introduction */

==Introduction==

Thank you for your interest in XMission’s donated Internet services for nonprofit organizations. As a local business and the first Internet provider in Utah, we have a strong commitment to our community. Because of this commitment, XMission provides free Internet services to all qualifying nonprofits in XMission service areas. This donated service includes the same friendly service that we offer to all of our customers.

Please read this entire document to understand everything offered and required to receive donated service from XMission. We will try to respond to your questions and submissions within three business days.

==Policy Details==

'''Before you apply for donated Internet services from XMission, you need to review and agree to the following policies:'''
* XMission may donate '''up to''' $50 of Internet services to nonprofit groups on a monthly basis. This amount will only be applied to a single XMission account.
* The discount will not apply to domain renewal, SSL certificates, or additional line or hardware charges.
* XMission will not apply remaining monthly credit to your account balance if less than $50 in service is utilized in any given month.
* Nonprofits must send an annual request letter to renew and continue free Internet services. As a courtesy, XMission will contact you one month prior to your renewal date.
* XMission donates up to $50 total to an organization, rather than $50 to every location associated with larger nonprofit organizations. Our intention is to help a wide spectrum of community organizations.
* XMission will consider donations to nonprofits on a case-by-case basis. However, nonprofits operating in XMission service areas receive preferential consideration.
* XMission's staff is trained to help customers who understand the Internet and how to use XMission's products (e.g., web hosting and connectivity). Therefore, your XMission account must have a designated technical contact available to work with our technical support department. If your staff is not technically savvy, please let us know so we can recommend some outside resources that might be able to help you. XMission provides nonprofits with the same excellent customer assistance that we provide to our paying customers. Please understand that we simply don't have the resources to provide additional consultation.
* XMission reserves the right to terminate unused accounts with fair notice.
* XMission reserves the right to refuse donation of services for any reason. There is no guarantee of donations for nonprofit applicants.
* XMission reserves the right to cancel donated services for any nonprofit who's staff or consultants choose to speak poorly of XMission in a public forum rather than contact us directly to resolve an issue.

==Sign-up Application Details==

'''When you apply, please provide XMission with the following documents via email, an office visit or postal mail:'''
* A written request for assistance.
* Copies of your printed literature and newsletters.
* A copy of your current nonprofit status with State or Federal agencies (e.g., Utah 501c3).
* A brief history of your organization, including years in business, number of members, etc.
* A description of what your organization does (i.e., your "statement of purpose").
* A description of how you hope to use XMission donated services (e.g., web hosting).

==Ongoing Requirements==
We value this reciprocal relationship, and want to continue helping your organization. Your cooperation, in turn, greatly helps XMission, a local business, to gain visibility.

Ongoing requirements for free Internet service from XMission:
* If XMission provides your organization with free web hosting, please place an XMission banner (available [[Banners|here]]) that links to xmission.com on your website’s homepage.
* Recognition of XMission’s donation in your newsletters (postal, email, or other). Note that XMission would appreciate a copy of any newsletter recognition for our records.
* Positive referrals to businesses, individuals and organizations for XMission when asked, and mentioning XMission as your “preferred” Internet provider. We greatly appreciate referrals many of you send us.
* To ensure that your organization receives necessary updates and information regarding your account, please keep your contact information current at: http://xmission.com/contact/
* Compliance with XMission’s Acceptable Use Policy: http://xmission.com/legal
* If your organization fails to comply with any of the above, you will receive a written warning or termination of donated service, depending on the specific situation.

==Contact Information==

Nonprofit
nonprofit@xmission.com
801-539-0852

Postal Mail Address:
XMission
Attn: Nonprofit Accounts
51 E. 400 S., Suite 000
Salt Lake City, UT 84111-2753

[[Category:About]][[Category:FAQ]]

Nonprofit Service Policy

2026-02-19T21:44:21Z

Emily: /* Policy Details */

==Introduction==

Thank you for your interest in XMission’s donated Internet services for nonprofit organizations. As a local business and the first Internet provider in Utah, we have a strong commitment to our community. Because of this commitment, XMission provides free Internet services to all qualifying Utah nonprofits, which includes the same friendly service that we offer to all of our customers.

Please read this entire document to understand everything offered and required to receive donated service from XMission. We will try to respond to your questions and submissions within three business days.

==Policy Details==

'''Before you apply for donated Internet services from XMission, you need to review and agree to the following policies:'''
* XMission may donate '''up to''' $50 of Internet services to nonprofit groups on a monthly basis. This amount will only be applied to a single XMission account.
* The discount will not apply to domain renewal, SSL certificates, or additional line or hardware charges.
* XMission will not apply remaining monthly credit to your account balance if less than $50 in service is utilized in any given month.
* Nonprofits must send an annual request letter to renew and continue free Internet services. As a courtesy, XMission will contact you one month prior to your renewal date.
* XMission donates up to $50 total to an organization, rather than $50 to every location associated with larger nonprofit organizations. Our intention is to help a wide spectrum of community organizations.
* XMission will consider donations to nonprofits on a case-by-case basis. However, nonprofits operating in XMission service areas receive preferential consideration.
* XMission's staff is trained to help customers who understand the Internet and how to use XMission's products (e.g., web hosting and connectivity). Therefore, your XMission account must have a designated technical contact available to work with our technical support department. If your staff is not technically savvy, please let us know so we can recommend some outside resources that might be able to help you. XMission provides nonprofits with the same excellent customer assistance that we provide to our paying customers. Please understand that we simply don't have the resources to provide additional consultation.
* XMission reserves the right to terminate unused accounts with fair notice.
* XMission reserves the right to refuse donation of services for any reason. There is no guarantee of donations for nonprofit applicants.
* XMission reserves the right to cancel donated services for any nonprofit who's staff or consultants choose to speak poorly of XMission in a public forum rather than contact us directly to resolve an issue.

==Sign-up Application Details==

'''When you apply, please provide XMission with the following documents via email, an office visit or postal mail:'''
* A written request for assistance.
* Copies of your printed literature and newsletters.
* A copy of your current nonprofit status with State or Federal agencies (e.g., Utah 501c3).
* A brief history of your organization, including years in business, number of members, etc.
* A description of what your organization does (i.e., your "statement of purpose").
* A description of how you hope to use XMission donated services (e.g., web hosting).

==Ongoing Requirements==
We value this reciprocal relationship, and want to continue helping your organization. Your cooperation, in turn, greatly helps XMission, a local business, to gain visibility.

Ongoing requirements for free Internet service from XMission:
* If XMission provides your organization with free web hosting, please place an XMission banner (available [[Banners|here]]) that links to xmission.com on your website’s homepage.
* Recognition of XMission’s donation in your newsletters (postal, email, or other). Note that XMission would appreciate a copy of any newsletter recognition for our records.
* Positive referrals to businesses, individuals and organizations for XMission when asked, and mentioning XMission as your “preferred” Internet provider. We greatly appreciate referrals many of you send us.
* To ensure that your organization receives necessary updates and information regarding your account, please keep your contact information current at: http://xmission.com/contact/
* Compliance with XMission’s Acceptable Use Policy: http://xmission.com/legal
* If your organization fails to comply with any of the above, you will receive a written warning or termination of donated service, depending on the specific situation.

==Contact Information==

Nonprofit
nonprofit@xmission.com
801-539-0852

Postal Mail Address:
XMission
Attn: Nonprofit Accounts
51 E. 400 S., Suite 000
Salt Lake City, UT 84111-2753

[[Category:About]][[Category:FAQ]]

Nonprofit Service Policy

2026-02-19T21:42:40Z

Emily: /* Policy Details */

==Introduction==

Thank you for your interest in XMission’s donated Internet services for nonprofit organizations. As a local business and the first Internet provider in Utah, we have a strong commitment to our community. Because of this commitment, XMission provides free Internet services to all qualifying Utah nonprofits, which includes the same friendly service that we offer to all of our customers.

Please read this entire document to understand everything offered and required to receive donated service from XMission. We will try to respond to your questions and submissions within three business days.

==Policy Details==

'''Before you apply for donated Internet services from XMission, you need to review and agree to the following policies:'''
* XMission may donate '''up to''' $50 of Internet services to nonprofit groups on a monthly basis. This amount will only be applied to a single XMission account.
* The discount will not apply to domain renewal, SSL certificates, or additional line or hardware charges.
* XMission will not apply remaining monthly credit to your account balance if less than $50 in service is utilized in any given month.
* Nonprofits must send an annual request letter to renew and continue free Internet services. As a courtesy, XMission will contact you one month prior to your renewal date.
* XMission donates up to $50 total to an organization, rather than $50 to every location associated with larger nonprofit organizations. Our intention is to help a wide spectrum of community organizations.
* XMission will consider donations to nonprofits on a case-by-case basis. However, nonprofits operating in XMission service areas receive preferential consideration.
* XMission's staff is trained to help customers who understand the Internet and how to use XMission's products (e.g., web hosting and connectivity). Therefore, your XMission account must have a designated technical contact available to work with our technical support department. If your staff is not technically savvy, please let us know so we can recommend some outside resources that might be able to help you. XMission provides nonprofits with the same excellent customer assistance that we provide to our paying customers. Please understand that we simply don't have the resources to provide additional hand holding.
* XMission reserves the right to terminate unused accounts with fair notice.
* XMission reserves the right to refuse donation of services for any reason. There is no guarantee of donations for nonprofit applicants.
* XMission reserves the right to cancel donated services for any nonprofit who's staff or consultants choose to speak poorly of XMission in a public forum rather than contact us directly to resolve an issue.

==Sign-up Application Details==

'''When you apply, please provide XMission with the following documents via email, an office visit or postal mail:'''
* A written request for assistance.
* Copies of your printed literature and newsletters.
* A copy of your current nonprofit status with State or Federal agencies (e.g., Utah 501c3).
* A brief history of your organization, including years in business, number of members, etc.
* A description of what your organization does (i.e., your "statement of purpose").
* A description of how you hope to use XMission donated services (e.g., web hosting).

==Ongoing Requirements==
We value this reciprocal relationship, and want to continue helping your organization. Your cooperation, in turn, greatly helps XMission, a local business, to gain visibility.

Ongoing requirements for free Internet service from XMission:
* If XMission provides your organization with free web hosting, please place an XMission banner (available [[Banners|here]]) that links to xmission.com on your website’s homepage.
* Recognition of XMission’s donation in your newsletters (postal, email, or other). Note that XMission would appreciate a copy of any newsletter recognition for our records.
* Positive referrals to businesses, individuals and organizations for XMission when asked, and mentioning XMission as your “preferred” Internet provider. We greatly appreciate referrals many of you send us.
* To ensure that your organization receives necessary updates and information regarding your account, please keep your contact information current at: http://xmission.com/contact/
* Compliance with XMission’s Acceptable Use Policy: http://xmission.com/legal
* If your organization fails to comply with any of the above, you will receive a written warning or termination of donated service, depending on the specific situation.

==Contact Information==

Nonprofit
nonprofit@xmission.com
801-539-0852

Postal Mail Address:
XMission
Attn: Nonprofit Accounts
51 E. 400 S., Suite 000
Salt Lake City, UT 84111-2753

[[Category:About]][[Category:FAQ]]

How to return your XWi Home equipment

2025-01-27T20:58:24Z

Emily:

Please remember that XMission requires customers to return all XWi Home equipment within 60 days of service cancellation to avoid additional charges. Customer equipment includes the following:
:* '''Router:''' The router is the tower-shaped device that plugs into the modem (or “access portal”) on your wall. It most likely has some kind of XMission branding on it: either a sticker or screen printed logo.
:* '''Power cable:''' The power cable plugs into your electrical outlet and supplies electricity to the router.
:* '''Mesh extenders if applicable + power cables:''' Mesh devices repeat your wireless signal throughout your home. Not all customers will have these.

Within a few days, XMission will email you a free shipping label. When you have received your label, please place all equipment in its original box or a similarly-sized box, attach the printed shipping label, and drop off the box at your nearest United States Post Office.

If you prefer to return your XWi Home equipment to our downtown Salt Lake City office, you may do so during normal business hours.

:'''XMission office''' 
:51 E. 400 S. 
:Suite 000 
:Salt Lake City, UT 84111 
:Office hours: Monday–Friday, 9 a.m.–5 p.m. MST

Please tell a member of our staff your XMission account number or the name on your account when you drop off your equipment to ensure that we correctly record the return of your equipment.

XMission expects customers to return all XWi Home equipment in its original working condition, with minimal wear and tear. XMission will hold customers responsible for all damage beyond minimal wear and tear.

'''Please note:''' Failure to return your XWi Home equipment within 60 days will result in charges: 
:* '''XWi Home router'''
::250Mb—1Gb: $170
::2+Gb: $250
:* '''Wireless mesh devices''': $150 per mesh device
:* '''Power adapter''': $15

For more information, please refer to XMission’s [https://xmission.com/legal terms and conditions].

'''Need assistance with your return?'''
Please contact XMission with any questions about your equipment or the return process.

:'''XMission support'''—available 24/7
:801-539-0852 (toll-free 877-964-7746)
:[https://chat.xmission.com chat.xmission.com]
:[mailto:support@xmission.com support@xmission.com]

:'''XMission billing'''—available during normal business hours
:801-539-0852 (toll-free 877-964-7746)
:[https://chat.xmission.com chat.xmission.com]
:[mailto:billing@xmission.com billing@xmission.com]

How to return your XWi Home equipment

2025-01-27T20:45:11Z

Emily:

Please remember that XMission requires customers to return all XWi Home equipment within 60 days of service cancellation to avoid additional charges. Customer equipment includes the following:
:* '''Router:''' The router is the tower-shaped device that plugs into the modem (or “access portal”) on your wall. It most likely has some kind of XMission branding on it: either a sticker or screen printed logo.
:* '''Power cable:''' The power cable plugs into your electrical outlet and supplies electricity to the router.
:* '''Mesh extenders if applicable + power cables:''' Mesh devices repeat your wireless signal throughout your home. Not all customers will have these.

Within a few days, XMission will email you a free shipping label. When you have received your label, please place all equipment in its original box or a similarly-sized box, attach the printed shipping label, and drop off the box at your nearest United States Post Office.

If you prefer to return your XWi Home equipment to our downtown Salt Lake City office, you may do so during normal business hours.

:'''XMission office''' 
:51 E. 400 S. 
:Suite 000 
:Salt Lake City, UT 84111 
:Office hours: Monday–Friday, 9 a.m.–5 p.m. MST

Please tell a member of our staff your XMission account number or the name on your account when you drop off your equipment to ensure that we correctly record the return of your equipment.

XMission expects customers to return all XWi Home equipment in its original working condition, with minimal wear and tear. XMission will hold customers responsible for all damage beyond minimal wear and tear.

'''Please note:''' Failure to return your XWi Home equipment within 60 days will result in charges: 
:* '''XWi Home router'''
::250Mb—1Gb: $170
::2+Gb: $250
:* '''Wireless mesh devices''': $150 per mesh device
:* '''Power adapter''': $15

For more information, please refer to XMission’s [https://xmission.com/legal terms and conditions].

'''Need assistance with your return?'''
Please contact XMission with any questions about your equipment or the return process.

:'''XMission support'''—available 24/7
:801-539-0852
:[https://chat.xmission.com chat.xmission.com]
:[mailto:support@xmission.com support@xmission.com]

:'''XMission billing'''—available during normal business hours
:801-539-0852
:[https://chat.xmission.com chat.xmission.com]
:[mailto:billing@xmission.com billing@xmission.com]

How to return your XWi Home equipment

2025-01-27T20:42:20Z

Emily: Created page with "Please remember that XMission requires customers to return all XWi Home equipment within 60 days of service cancellation to avoid additional charges. Customer equipment includ..."

Please remember that XMission requires customers to return all XWi Home equipment within 60 days of service cancellation to avoid additional charges. Customer equipment includes the following:
:* '''Router:''' The router is the tower-shaped device that plugs into the modem (or “access portal”) on your wall. It most likely has some kind of XMission branding on it: either a sticker or screen printed logo.
:* '''Power cable:''' The power cable plugs into your electrical outlet and supplies electricity to the router.
:* '''Mesh extenders if applicable + power cables:''' Mesh devices repeat your wireless signal throughout your home. Not all customers will have these.

Within a few days, XMission will email you a free shipping label. When you have received your label, please place all equipment in its original box or a similarly-sized box, attach the printed shipping label, and drop off the box at your nearest United States Post Office.

If you prefer to return your XWi Home equipment to our downtown Salt Lake City office, you may do so during normal business hours.

:'''XMission office''' 
:51 E. 400 S. 
:Suite 000 
:Salt Lake City, UT 84111 
:Office hours: Monday–Friday, 9 a.m.–5 p.m. MST

Please tell a member of our staff your XMission account number or the name on your account when you drop off your equipment to ensure that we correctly record the return of your equipment.

XMission expects customers to return all XWi Home equipment in its original working condition, with minimal wear and tear. XMission will hold customers responsible for all damage beyond minimal wear and tear.

'''Please note:''' Failure to return your XWi Home equipment within 60 days will result in charges: 
:* '''XWi Home router'''
::250Mb—1Gb: $170
::2+Gb: $250
:* '''Wireless mesh devices''': $150 per mesh device
:* '''Power adapter''': $15

For more information, please refer to XMission’s [https://xmission.com/legal terms and conditions].

'''Need assistance with your return?'''
Please contact XMission with any questions about your equipment or the return process.

:'''XMission support'''—available 24/7
:801-539-0852
:chat.xmission.com
:support@xmission.com

:'''XMission billing'''—available during normal business hours
:801-539-0852
:chat.xmission.com
:billing@xmission.com

Anti-phishing Guidance

2024-12-05T19:10:42Z

Emily: Created page with "Phishing is a type of online fraud that attempts to trick people into giving up their personal information, such as passwords, credit card numbers, and Social Security numbers..."

Phishing is a type of online fraud that attempts to trick people into giving up their personal information, such as passwords, credit card numbers, and Social Security numbers. Phishing attacks often come in the form of emails that appear to be from legitimate sources, such as banks or government agencies. Note that XMission and other legitimate entities will never ask for such information via email.

To protect our customers from phishing attacks, '''we recommend the following general measures''':
* '''Hover over any URLs before you click.''' This will allow you to see the actual URL of the website, even if it is disguised by a fake URL.
* '''Be cautious with unknown senders.''' If you receive an email from someone you don't know, be cautious about clicking on any links or opening any attachments. We recommend you not reply to unknown senders.
* '''Do not install unauthorized software and do not share credentials with anyone.''' Only install software from trusted sources, and never share your login credentials with anyone.
* '''Use long, complex passwords and a password manager.''' Your passwords should be at least 12 characters long and include a mix of upper and lower case letters, numbers, and symbols. Use a password manager (e.g. Bitwarden, LastPass, etc.) to help you create and remember strong passwords, and to make your password unique for each login.
* '''Use social media responsibly.''' Be careful about what you share on social media, as this information can be used by phishers to target you.
* '''Deploy multi-factor authentication.''' Multi-factor authentication adds an extra layer of security to your accounts by requiring you to provide a second form of identification, such as a code sent to your phone, when you log in.

By following these recommendations, you can help protect yourself from phishing attacks and keep your personal information safe.

'''But what about specific emails that reach your XMission inbox?'''
Here are some common phishing tricks and examples we see in email sent to our customers:
* '''Different sender:''' The “From” email address is different from the official domain (e.g., dom@randomdomainxyz123.com instead of help@officialdomain.com).
* '''Fake XMission email:''' The email body looks almost like something we might send but the “From:” and/or “To:” is missing or incorrect, and any links point to a non-XMission website (i.e., clickbait).
* '''Vague or urgent requests:''' Be wary of vague content or emails that create unnecessary urgency.
* '''Check for warning flags:''' Pay attention to alerts from your email client about potential phishing or external senders.
* '''Report as spam:''' Anytime you get email you’ve identified as spam or a phishing attempt, please report it to us so we can improve our spam filters and protect others.

'''What if you’re still uncertain if something is a phish?'''
In most cases, you can probably ignore it. If it pretends to be from your bank or another vendor you actually have a relationship with, verify by calling them or logging in to your account with the entity but don’t use a link shared via email just to be safe.

'''Want to know more?'''
Phishing scams commonly employ a variety of deceptive tactics to trick victims. Here are some prevalent examples:
* '''Deceptive emails and websites:''' Phishers often send emails that appear to be from reputable organizations, such as banks, online retailers, or social media platforms. These emails typically contain a sense of urgency, prompting victims to click on a link or download an attachment. However, these links often lead to fake websites that closely resemble the legitimate ones, designed to steal login credentials or other sensitive information.
* '''Spear phishing:''' This targeted form of phishing involves emails that are personalized to the recipient, often using their name, job title, or other personal details. This approach makes the email appear more legitimate and increases the likelihood that the victim will fall for the scam.
* '''Smishing and vishing:''' Phishing attacks are not limited to email. Smishing uses text messages to deceive victims, while vishing relies on phone calls. In both cases, the attacker attempts to manipulate the victim into revealing personal information or performing a specific action.
* '''Social engineering:''' Phishers often use social engineering techniques to manipulate victims into taking the desired action. This may involve creating a sense of fear, urgency, or curiosity. For example, an email might warn of a compromised account or offer a too-good-to-be-true deal.

By being aware of these common phishing tricks, individuals can better protect themselves from falling victim to these scams.

'''Need further guidance?''' Contact our technical support department.

Main Page

2024-12-05T18:30:48Z

Emily:

__NOTOC__ __NOEDITSECTION__
{| width="100%" style="vertical-align:top"
<div style="margin: 0; margin-right:10px; border: 2px solid 004,209,252; padding: 0 1em 1em 1em; background-color:#ffffff; text-align:left;">
<h1 class="superHeader blue">[[File:support.png]]XMission Support Wiki</h1>
'''Welcome to XMission Support Wiki. We have documentation for may of our products. If you cannot find what you need please feel free to check out our [http://wiki.xmission.com/Category:Troubleshooting Troubleshooting Page]. You can also [http://xmission.com/contact/ contact our technical support team].'''
</div>
{| width="100%" class="padding-control"
| width="50%" style="vertical-align:top" |
<div style="margin: 0; margin-right:15px; padding: 17px; background-color:#c0ebf4; height:auto;">
==<div style="background-color:#03afd3; color:white; margin:-1em; padding:1em; font-family:Arvo;">Top Support Issues</div>==
* [[Hosted_Email:_Admin_Panel#Change_Password | Zimbra Password Change]] (Domain Admin)
* [[Zimbra Email Client Configurations | Zimbra Email Client Configuration]]
* [[Spam | Spam]]
* [[Anti-phishing Guidance | Anti-phishing Guidance]]
* [[SPF and DKIM | SPF and DKIM]]
* [[Passwords |How do I change my password?]]
* [[Account_Home |How do I pay my bill?]]
* [[UTOPIA Setup | UTOPIA Router Configuration]]
* [[Speedtest | Speed Concerns]]
* [[Router and Wireless Troubleshooting | Router and Wireless Troubleshooting]]
</div> 
<div style="margin: 0; margin-right:15px; padding: 17px; background-color:#ffd9c4; height:auto;">
==<div style="background-color:#ee4b00; color:white; margin:-1em; padding:1em; font-family:Arvo;">Popular Articles</div>==
* [[General Email Settings | General Email Settings]]
* [[Hosted_Email:Zimbra_Self-Service_Account_Recovery | Reset your forgotten Zimbra email password]]
* [[Zimbra Domain Email and Collaboration Suite | Zimbra Domain Email and Collaboration Suite]]
* [[XMission_Voice_Portal | XMission Voice Portal ]]
* [[About_FTP_and_Shared_Hosting | About FTP and Shared Hosting ]]
* [[Lets_Encrypt | Let's Encrypt ]]

</div> 
<div style="margin: 0; margin-right:15px; padding: 17px; background-color:#eff5ce; height:auto;">
==<div style="background-color:#b3ca37; color:white; margin:-1em; padding:1em; font-family:Arvo;">Top Categories</div>==
* [[Connections|Connections]]
* [[Email|Email]]
* [[Hosting|Hosting]]
* [[XMission_Voice|XMission Voice]]
* [[XMission_Services|XMission Services]]
</div> 
| width="50%" style="vertical-align:top" |
<div style="margin: 0; margin-right:15px; padding: 17px; background-color:#eff5ce; height:auto;">
==<div style="background-color:#b3ca37; color:white; margin:-1em; padding:1em; font-family:Arvo;">About XMission</div>==
If you're just starting out, these links are recommended reading:
* [[Announcements|Announcements]]
* [[Account_Home|Billing]]
* [[Domains|Domains]]
* [[Recommended_Routers|Recommended Routers]]
* [[Banners|Banners]]
* [[Logos|Logos]]
</div> 
<div style="margin: 0; margin-right:15px; padding: 17px; background-color:#dddedf; height:auto;">
==<div style="background-color:#717475; color:white; margin:-1em; padding:1em; font-family:Arvo;">Troubleshooting</div>==
* [[Router_and_Wireless_Troubleshooting | Slow speeds over Wifi?]]
* [[How_to_use_ssh_keys|How to use ssh keys]]
* [[Cloud_Hosting|Cloud Hosting]]
* [[Shared Hosting| Shared Hosting]]
* [[Router and Wireless Troubleshooting|Router and Wireless Troubleshooting]]
</div> 
<div style="margin: 0; margin-right:15px; padding: 17px; background-color:#f1f2f2; height:auto;">
==<div style="background-color:#acb0b2; color:white; margin:-1em; padding:1em; font-family:Arvo;">Contact Us</div>==
{|
|[[File:Phone.png|link=]] [[File:Mail.png|link=mailto:support@xmission.com|alt="Contact us via E-Mail!"]] [[File:Live-support-2.png|link=https://livesupport.xmission.com|alt="Contact us via Live Support!"]] [[File:Twitter.png|link=http://twitter.com/#!/xmission|alt="Check out our Twitter feed!"]] [[File:Facebook.png|link=https://www.facebook.com/pages/XMission/6155383019|alt="Find us on Facebook!"]]
|-
| <div style="font-size:13px; color:#777; line-height:160%; width:250px;">Our live technical support is available for you 24/7 at 801.539.0852 or 877.XMISSION (877.964.7746)
</div>
|}
</div> 
<div style="position:absolute; top:475px; left:-194px; width:160px; height:420px;">[[File:Zimbra-wiki-ad.png|link=http://xmission.com/email_collaboration?cid=wikibanner1]]</div>
|}

[[Category: Getting Started]]

Nonprofit Service Policy

2024-06-26T16:51:56Z

Emily: /* Policy Details */

==Introduction==

Thank you for your interest in XMission’s donated Internet services for nonprofit organizations. As a local business and the first Internet provider in Utah, we have a strong commitment to our community. Because of this commitment, XMission provides free Internet services to all qualifying Utah nonprofits, which includes the same friendly service that we offer to all of our customers.

Please read this entire document to understand everything offered and required to receive donated service from XMission. We will try to respond to your questions and submissions within three business days.

==Policy Details==

'''Before you apply for donated Internet services from XMission, you need to review and agree to the following policies:'''
* XMission may donate '''up to''' $50 of Internet services to nonprofit groups on a monthly basis. This amount will only be applied to a single XMission account.
* The discount will not apply to domain renewal, SSL certificates, or additional line or hardware charges.
* XMission will not apply remaining monthly credit to your account balance if less than $50 in service is utilized in any given month.
* Nonprofits must send an annual request letter to renew and continue free Internet services. As a courtesy, XMission will contact you one month prior to your renewal date.
* XMission donates up to $50 total to an organization, rather than $50 to every location associated with larger nonprofit organizations. Our intention is to help a wide spectrum of community organizations.
* XMission will consider donations to nonprofits outside of Utah on a case-by-case basis. However, Utah nonprofits receive preferential consideration.
* XMission's staff is trained to help customers who understand the Internet and how to use XMission's products (e.g., web hosting and connectivity). Therefore, your XMission account must have a designated technical contact available to work with our technical support department. If your staff is not technically savvy, please let us know so we can recommend some outside resources that might be able to help you. XMission provides nonprofits with the same excellent customer assistance that we provide to our paying customers. Please understand that we simply don't have the resources to provide additional hand holding.
* XMission reserves the right to terminate unused accounts with fair notice.
* XMission reserves the right to refuse donation of services for any reason. There is no guarantee of donations for nonprofit applicants.
* XMission reserves the right to cancel donated services for any nonprofit who's staff or consultants choose to speak poorly of XMission in a public forum rather than contact us directly to resolve an issue.

==Sign-up Application Details==

'''When you apply, please provide XMission with the following documents via email, an office visit or postal mail:'''
* A written request for assistance.
* Copies of your printed literature and newsletters.
* A copy of your current nonprofit status with State or Federal agencies (e.g., Utah 501c3).
* A brief history of your organization, including years in business, number of members, etc.
* A description of what your organization does (i.e., your "statement of purpose").
* A description of how you hope to use XMission donated services (e.g., web hosting).

==Ongoing Requirements==
We value this reciprocal relationship, and want to continue helping your organization. Your cooperation, in turn, greatly helps XMission, a local business, to gain visibility.

Ongoing requirements for free Internet service from XMission:
* If XMission provides your organization with free web hosting, please place an XMission banner (available [[Banners|here]]) that links to xmission.com on your website’s homepage.
* Recognition of XMission’s donation in your newsletters (postal, email, or other). Note that XMission would appreciate a copy of any newsletter recognition for our records.
* Positive referrals to businesses, individuals and organizations for XMission when asked, and mentioning XMission as your “preferred” Internet provider. We greatly appreciate referrals many of you send us.
* To ensure that your organization receives necessary updates and information regarding your account, please keep your contact information current at: http://xmission.com/contact/
* Compliance with XMission’s Acceptable Use Policy: http://xmission.com/legal
* If your organization fails to comply with any of the above, you will receive a written warning or termination of donated service, depending on the specific situation.

==Contact Information==

Nonprofit
nonprofit@xmission.com
801-539-0852

Postal Mail Address:
XMission
Attn: Nonprofit Accounts
51 E. 400 S., Suite 000
Salt Lake City, UT 84111-2753

[[Category:About]][[Category:FAQ]]

Nonprofit Service Policy

2024-06-26T16:34:43Z

Emily: /* Introduction */

==Introduction==

Thank you for your interest in XMission’s donated Internet services for nonprofit organizations. As a local business and the first Internet provider in Utah, we have a strong commitment to our community. Because of this commitment, XMission provides free Internet services to all qualifying Utah nonprofits, which includes the same friendly service that we offer to all of our customers.

Please read this entire document to understand everything offered and required to receive donated service from XMission. We will try to respond to your questions and submissions within three business days.

==Policy Details==

'''Before you apply for donated Internet services from XMission, you need to review and agree to the following policies:'''
* XMission may donate '''up to''' $50 of Internet services to nonprofit groups on a monthly basis. This amount will only be applied to a single XMission account.
* XMission will not apply remaining monthly credit to your account balance if less than $50 in service is utilized in any given month.
* Nonprofits must send an annual request letter to renew and continue free Internet services. As a courtesy, XMission will contact you one month prior to your renewal date.
* XMission donates up to $50 total to an organization, rather than $50 to every location associated with larger nonprofit organizations. Our intention is to help a wide spectrum of community organizations.
* XMission will consider donations to nonprofits outside of Utah on a case-by-case basis. However, Utah nonprofits receive preferential consideration.
* XMission's staff is trained to help customers who understand the Internet and how to use XMission's products (e.g., web hosting and connectivity). Therefore, your XMission account must have a designated technical contact available to work with our technical support department. If your staff is not technically savvy, please let us know so we can recommend some outside resources that might be able to help you. XMission provides nonprofits with the same excellent customer assistance that we provide to our paying customers. Please understand that we simply don't have the resources to provide additional hand holding.
* XMission reserves the right to terminate unused accounts with fair notice.
* XMission reserves the right to refuse donation of services for any reason. There is no guarantee of donations for nonprofit applicants.
* XMission reserves the right to cancel donated services for any nonprofit who's staff or consultants choose to speak poorly of XMission in a public forum rather than contact us directly to resolve an issue.

==Sign-up Application Details==

'''When you apply, please provide XMission with the following documents via email, an office visit or postal mail:'''
* A written request for assistance.
* Copies of your printed literature and newsletters.
* A copy of your current nonprofit status with State or Federal agencies (e.g., Utah 501c3).
* A brief history of your organization, including years in business, number of members, etc.
* A description of what your organization does (i.e., your "statement of purpose").
* A description of how you hope to use XMission donated services (e.g., web hosting).

==Ongoing Requirements==
We value this reciprocal relationship, and want to continue helping your organization. Your cooperation, in turn, greatly helps XMission, a local business, to gain visibility.

Ongoing requirements for free Internet service from XMission:
* If XMission provides your organization with free web hosting, please place an XMission banner (available [[Banners|here]]) that links to xmission.com on your website’s homepage.
* Recognition of XMission’s donation in your newsletters (postal, email, or other). Note that XMission would appreciate a copy of any newsletter recognition for our records.
* Positive referrals to businesses, individuals and organizations for XMission when asked, and mentioning XMission as your “preferred” Internet provider. We greatly appreciate referrals many of you send us.
* To ensure that your organization receives necessary updates and information regarding your account, please keep your contact information current at: http://xmission.com/contact/
* Compliance with XMission’s Acceptable Use Policy: http://xmission.com/legal
* If your organization fails to comply with any of the above, you will receive a written warning or termination of donated service, depending on the specific situation.

==Contact Information==

Nonprofit
nonprofit@xmission.com
801-539-0852

Postal Mail Address:
XMission
Attn: Nonprofit Accounts
51 E. 400 S., Suite 000
Salt Lake City, UT 84111-2753

[[Category:About]][[Category:FAQ]]

Recommended Routers

2023-12-13T19:55:07Z

Emily: /* XMission Managed Router */

== Recommended Routers ==

When it comes to your connection, your router is one of the most important devices you can add to your home network. We know that routers are not cheap, however in order to meet the demand of your daily wifi needs, you may need to invest a little more money in a router that will cover your entire home with little dead spots.

'''Keep in mind that while any gigabit router is compatible, XMission recommends the following products based on feedback from our staff and customers. The products below are not required for service. You should choose a router that fits your budget. '''

* Please remember XMission cannot guarantee advertised speeds over a wireless connection. When available we recommend the use of Ethernet cables.

<hr>

== XMission Managed Router ==

This router may be supplied to XMission customers. Customers can purchase this router for $120 by contacting the XMission sales team at [mailto:sales@xmission.com sales@xmission.com]

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AX1801.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''AX1801'''
'''Specifications:'''
 '''Brand:''' XMission / ReadyNet
 '''Model:''' AX1801
 '''WiFi:''' WiFi Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''Price:''' Lease Option - $6/month
 '''Specifications: [[AX1801]]'''
 '''[https://irp.cdn-website.com/0bee8ca4/files/uploaded/ReadyNet-AX1801-SS-v3.pdf User Guide]'''
 '''Includes:'''
* Wi-Fi 6
* Firmware based on OpenWRT 22.03
* Managed Support by XMission
* IPv6 Ready
|}

== Multi-Gig Routers ==

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusAX5700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | ''' [https://amzn.to/3ynwJXm ASUS AX-5700]: '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' AX-5700
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3 - Removable
 '''Ports:''' 1 WAN / 1 Multi-Gig WAN / 4 LAN gigabit / 2 USB 3.0
 '''Price:''' $249.99 - Amazon
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/techspec/ Product Specifications]'''
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/HelpDesk_Manual/ User Guide]'''
 '''Includes:'''
* Comercial-grade home network security
* Lifetime free ASUS AIProtection Pro, powered by Trend Micro
* WPA3
* Advanced parental controls
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:NetgearOrbi-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39U69f8 Netgear Orbi Wifi 6]'''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Orbi WiFi 6
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 3 LAN on router / 2 LAN on satellite
 '''Price:''' $349.99 - Amazon
 '''[https://www.netgear.com/home/wifi/mesh/rbk752/ Product Specifications]'''
 '''[http://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf User Guide]'''
 '''Includes:'''
* NETGEAR Armor cybersecurity by Bitdefender 30-day free trial
* NETGEAR Smart Parental Controls 30-day free trial
* Easy setup in minutes with Orbi App
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:TplinkAX6000-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HXlgkD TP-Link AX6000]'''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' AX-6000
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 8 LAN gigabit / 1 USB-A 3.0 / 1 USB-C 3.0
 '''Price:''' $259.99 - Amazon
 '''[https://www.tp-link.com/us/home-networking/wifi-router/archer-ax6000/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/archer-ax6000/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Next-level antivirus
* Robust parental controls
* QoS
|}

== Gigabit Routers ==
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:TplinkDecoX20-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3JAjCHG Mesh Deco X55] '''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' Mesh Deco X55
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 3 LAN gigabit per satelite
 '''Price:''' $149.99 - Amazon 2-pack / $199 - Amazon 3-pack
 '''[https://www.tp-link.com/us/deco-mesh-wifi/product-family/deco-x55/#specifications Product Specifications]'''
 '''[https://static.tp-link.com/upload/manual/2023/202302/20230222/1910013325_Deco%20X55%201.26_User%20Guide_Deco%203.1app_REV1.26.0.pdf User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Malicious site checker
* Infected device isolation
* SPI firewall
* Parental controls
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysVelop-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HTSHVb Linksys Velop Mesh] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' Velop AX4000 Tri Band Mesh
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Gig WAN / 3 LAN gigabit / USB 3.0 per unit
 '''Price:''' $349.99- Amazon 2-pack
 '''[https://www.linksys.com/us/velop-ax4000-tri-band-mesh-wifi-6-system-mx8000/p/p-mx8000/ Product Specifications]'''
 '''[https://downloads.linksys.com/support/assets/userguide/MX4000Series_UserGuide_INTL_LNKPG-00755_RevB00.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Linksys app
* Parental controls
* Separate guest access
* Linksys seal

|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:NetgearNighthawk-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nrpJCt NETGEAR Nighthawk AX5400] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Nighthawk Pro AX5400
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4 - Removeable
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $299.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax50/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX50/RAX50_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy Setup with Nighthawk App
* NETGEAR Smart Parental Controls
* NETGEAR Armor
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusRog-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3u5vCcr ASUS ROG Rapture AX11000] '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' ROG Rapture WiFi 6 Gaming Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8 - Removeable
 '''Ports:''' 1 Gig WAN / 2.5 Gig LAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $349.99- Amazon
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/spec Product Specifications]'''
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/helpdesk_manual User Guide]'''
 '''Includes:'''
* AiProtection Pro by Trend Micro
* Easy port forwarding
* Simultaneous gaming and VPN
* ASUS AiMesh compatible
|}

== Routers on a budget ==
We know that you may not be able to afford the best router out there. So we chose a few that will work when you are in a pinch.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Netgearax6700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39Wybqp NETGEAR AX1800] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' AX1800 4-Stream Wifi 6 Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''Price:''' $119.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax10/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX10/RAX10_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Nighthawk App
* Additional add ons:
** NETGEWAR Armor $99 / year
** NETGEAR Smart Parental Controls $34.99/ year
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysEA7500.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3y1IPUC Linksys EA7300] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' EA7300
 '''WiFi:''' Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $129.99 - Amazon
 '''[https://www.linksys.com/us/p/P-EA7500/ Product Specifications]'''
 '''[http://downloads.linksys.com/downloads/userguide/EA7500-MUG_International_20160610.pdf User Guide]'''
 '''Includes:'''
* Easy setup
* Simultaneous dual band ( 2.4 + 5 GHZ )
* MU-MIMO simultaneously streaming and gaming on multiple devices

|}
<hr>
* Model numbers may vary depending on the most recent revision from the manufacturer and may have different firmware versions.

== Enterprise ==
For intermediate users, or those who would like to take advantage of the full capabilities of the XMission Network, we recommend Ubiquiti's UniFi wireless line: a proprietary mesh-like network environment, commonly used in enterprise-level deployments. XMission's office and some staffers use Ubiquiti for wireless access points.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Er-x-01_grande.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3dxPDml EdgeRouter X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 5 Gb ports / 1 data/PoE input port, 3 data ports, 1 data/PoE passthrough port.
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/operator-edgemax-routers/products/edgerouter-x Product Specifications]'''
 '''[https://dl.ubnt.com/guides/edgemax/EdgeRouter_ER-X_QSG.pdf User Guide]'''

|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:ER-10X.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3pm4ROk EdgeRouter 10X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-10X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 1 RJ45 Serial Port / 10 Ethernet Ports / Port 0 Supports PoE in / Port 9 Supports PoE out
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/routing-switching/products/edgerouter-10x Product Specifications]'''
 '''[https://dl.ubnt.com/qsg/ER-10X/ER-10X_EN.html User Guide]'''

|}

== Placement of your router ==
The placement of your router is very important. Your wireless signal will need to travel from your router to where you are in your home. Putting your router in a utility closet is probably not the best choice if your utility closet is in your basement and you spend all day upstairs. You may want to reconsider a more central location for your router. Materials such as concrete, metal, brick, and sheetrock—in other words, the materials your walls are made from—can and will impact the strength of your wireless signal.

== Router Issues ==
If you continue to have issues with your current router, it may be time to upgrade. If you do not see improved performance after talking with our support department and walking you through factory resetting your router and updating the firmware, it may be time to get a new router. You can visit our [[Router and Wireless Troubleshooting]] guide to help you further.

[[Category: Troubleshooting]]
[[Category: UTOPIA]]
[[Category: UTOPIA Troubleshooting‏‎]]

Awards

2023-07-27T14:59:35Z

Emily:

2023 - Nextdoor Neighborhood Fave in 2023 for Best Home services

2018 - Utah Clean Cities recognition for Support of and Dedication to Clean Fuel, Clean Strategies, and Clean Air

2017 - Salt Lake City Mayor's Skyline Challenge - "Highest Energy Star Score"

2015 - Bill Daniels Utah Ethical Leadership Award for Business - Finalist

2014 - Bill Daniels Utah Ethical Leadership Award for Business - Finalist

2012 - Utah Business Magazine Sustainable Business Award "Social Impact"

2010 - Salt Lake Magazine's Best of the Beehive Award "Favorite Thing"

2009 - Psychologically Healthy Workplace Award - Small business category

2008 - Downtown Alliance Downtown Achievement Award "Advocacy"

2008 - Business Connect Magazine Reader's Choice Award "Best Utah Web Host / ISP"

2008 - Salt Lake City Weekly's Best of Utah Award "Best Customer Service"

2007 - Business Connect Magazine Reader's Choice Awared "Best Utah Web Host / ISP"

2006 - Salt Lake Magazine's Best of the Beehive Award "Best Futuristic Fantasy Fulfillment"

2006 - Business Connect Magazine Reader's Choice Award "Best Utah Web Host / ISP"

2004 - Salt Lake City Weekly's Best of Utah Award "Best Corporate Citizen"

{{footer}}
[[Category:Community Relations|Awards]]
[[Category:About]]

Recommended Routers

2023-04-14T21:08:24Z

Emily: /* Router Issues */

== Recommended Routers ==

When it comes to your connection, your router is one of the most important devices you can add to your home network. We know that routers are not cheap, however in order to meet the demand of your daily wifi needs, you may need to invest a little more money in a router that will cover your entire home with little dead spots.

'''Keep in mind that while any gigabit router is compatible, XMission recommends the following products based on feedback from our staff and customers. The products below are not required for service. You should choose a router that fits your budget. '''

* Please remember XMission cannot guarantee advertised speeds over a wireless connection. When available we recommend the use of Ethernet cables.

<hr>

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusAX5700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | ''' [https://amzn.to/3ynwJXm ASUS AX-5700]: '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' AX-5700
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3 - Removable
 '''Ports:''' 1 WAN / 1 Multi-Gig WAN / 4 LAN gigabit / 2 USB 3.0
 '''Price:''' $249.99 - Amazon
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/techspec/ Product Specifications]'''
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/HelpDesk_Manual/ User Guide]'''
 '''Includes:'''
* Comercial-grade home network security
* Lifetime free ASUS AIProtection Pro, powered by Trend Micro
* WPA3
* Advanced parental controls
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:NetgearOrbi-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39U69f8 Netgear Orbi Wifi 6]'''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Orbi WiFi 6
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 3 LAN on router / 2 LAN on satellite
 '''Price:''' $349.99 - Amazon
 '''[https://www.netgear.com/home/wifi/mesh/rbk752/ Product Specifications]'''
 '''[http://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf User Guide]'''
 '''Includes:'''
* NETGEAR Armor cybersecurity by Bitdefender 30-day free trial
* NETGEAR Smart Parental Controls 30-day free trial
* Easy setup in minutes with Orbi App
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:TplinkAX6000-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HXlgkD TP-Link AX6000]'''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' AX-6000
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 8 LAN gigabit / 1 USB-A 3.0 / 1 USB-C 3.0
 '''Price:''' $259.99 - Amazon
 '''[https://www.tp-link.com/us/home-networking/wifi-router/archer-ax6000/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/archer-ax6000/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Next-level antivirus
* Robust parental controls
* QoS
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:TplinkDecoX20-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nlbj6Z Mesh Deco X20] '''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' Mesh Deco X20
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 1 LAN gigabit / 2 LAN gigabit per satelite
 '''Price:''' $179.99 - Amazon 2-pack / $199 - Amazon 3-pack
 '''[https://www.tp-link.com/us/deco-mesh-wifi/product-family/deco-x20/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/deco-x20/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Malicious site checker
* Infected device isolation
* SPI firewall
* Parental controls
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysVelop-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HTSHVb Linksys Velop Mesh] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' Velop AX4000 Tri Band Mesh
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Gig WAN / 3 LAN gigabit / USB 3.0 per unit
 '''Price:''' $349.99- Amazon 2-pack
 '''[https://www.linksys.com/us/velop-ax4000-tri-band-mesh-wifi-6-system-mx8000/p/p-mx8000/ Product Specifications]'''
 '''[https://downloads.linksys.com/support/assets/userguide/MX4000Series_UserGuide_INTL_LNKPG-00755_RevB00.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Linksys app
* Parental controls
* Separate guest access
* Linksys seal

|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:NetgearNighthawk-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nrpJCt NETGEAR Nighthawk AX5400] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Nighthawk Pro AX5400
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4 - Removeable
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $299.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax50/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX50/RAX50_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy Setup with Nighthawk App
* NETGEAR Smart Parental Controls
* NETGEAR Armor
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusRog-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3u5vCcr ASUS ROG Rapture AX11000] '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' ROG Rapture WiFi 6 Gaming Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8 - Removeable
 '''Ports:''' 1 Gig WAN / 2.5 Gig LAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $349.99- Amazon
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/spec Product Specifications]'''
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/helpdesk_manual User Guide]'''
 '''Includes:'''
* AiProtection Pro by Trend Micro
* Easy port forwarding
* Simultaneous gaming and VPN
* ASUS AiMesh compatible
|}

== Routers on a budget ==
We know that you may not be able to afford the best router out there. So we chose a few that will work when you are in a pinch.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Netgearax6700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39Wybqp NETGEAR AX1800] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' AX1800 4-Stream Wifi 6 Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''Price:''' $119.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax10/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX10/RAX10_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Nighthawk App
* Additional add ons:
** NETGEWAR Armor $99 / year
** NETGEAR Smart Parental Controls $34.99/ year
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysEA7500.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3y1IPUC Linksys EA7300] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' EA7300
 '''WiFi:''' Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $129.99 - Amazon
 '''[https://www.linksys.com/us/p/P-EA7500/ Product Specifications]'''
 '''[http://downloads.linksys.com/downloads/userguide/EA7500-MUG_International_20160610.pdf User Guide]'''
 '''Includes:'''
* Easy setup
* Simultaneous dual band ( 2.4 + 5 GHZ )
* MU-MIMO simultaneously streaming and gaming on multiple devices

|}
<hr>
* Model numbers may vary depending on the most recent revision from the manufacturer and may have different firmware versions.

== XMission Managed Router ==

This router may be supplied to XMission customers.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:WR1200.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''ReadyNet WR1200'''
'''Specifications:'''
 '''Brand:''' XMission / ReadyNet
 '''Model:''' [[XM-WR1200]]
 '''WiFi:''' WiFi Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''[https://www.readynetsolutions.com/wr1200-wireless-ac-router Product Specifications]'''
 '''[https://irp-cdn.multiscreensite.com/0bee8ca4/files/uploaded/WR1200-Manual.pdf User Guide]'''
 '''Includes:'''
* Runs OpenWrt
* Please use XMission firmware
|}

== Enterprise ==
For intermediate users, or those who would like to take advantage of the full capabilities of the XMission Network, we recommend Ubiquiti's UniFi wireless line: a proprietary mesh-like network environment, commonly used in enterprise-level deployments. XMission's office and some staffers use Ubiquiti for wireless access points.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Er-x-01_grande.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3dxPDml EdgeRouter X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 5 Gb ports / 1 data/PoE input port, 3 data ports, 1 data/PoE passthrough port.
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/operator-edgemax-routers/products/edgerouter-x Product Specifications]'''
 '''[https://dl.ubnt.com/guides/edgemax/EdgeRouter_ER-X_QSG.pdf User Guide]'''

|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:ER-10X.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3pm4ROk EdgeRouter 10X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-10X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 1 RJ45 Serial Port / 10 Ethernet Ports / Port 0 Supports PoE in / Port 9 Supports PoE out
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/routing-switching/products/edgerouter-10x Product Specifications]'''
 '''[https://dl.ubnt.com/qsg/ER-10X/ER-10X_EN.html User Guide]'''

|}

== Placement of your router ==
The placement of your router is very important. Your wireless signal will need to travel from your router to where you are in your home. Putting your router in a utility closet is probably not the best choice if your utility closet is in your basement and you spend all day upstairs. You may want to reconsider a more central location for your router. Materials such as concrete, metal, brick, and sheetrock—in other words, the materials your walls are made from—can and will impact the strength of your wireless signal.

== Router Issues ==
If you continue to have issues with your current router, it may be time to upgrade. If you do not see improved performance after talking with our support department and walking you through factory resetting your router and updating the firmware, it may be time to get a new router. You can visit our [[Router and Wireless Troubleshooting]] guide to help you further.

[[Category: Troubleshooting]]
[[Category: UTOPIA]]
[[Category: UTOPIA Troubleshooting‏‎]]

Recommended Routers

2023-04-14T21:04:07Z

Emily: /* Placement of your router */

== Recommended Routers ==

When it comes to your connection, your router is one of the most important devices you can add to your home network. We know that routers are not cheap, however in order to meet the demand of your daily wifi needs, you may need to invest a little more money in a router that will cover your entire home with little dead spots.

'''Keep in mind that while any gigabit router is compatible, XMission recommends the following products based on feedback from our staff and customers. The products below are not required for service. You should choose a router that fits your budget. '''

* Please remember XMission cannot guarantee advertised speeds over a wireless connection. When available we recommend the use of Ethernet cables.

<hr>

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusAX5700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | ''' [https://amzn.to/3ynwJXm ASUS AX-5700]: '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' AX-5700
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3 - Removable
 '''Ports:''' 1 WAN / 1 Multi-Gig WAN / 4 LAN gigabit / 2 USB 3.0
 '''Price:''' $249.99 - Amazon
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/techspec/ Product Specifications]'''
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/HelpDesk_Manual/ User Guide]'''
 '''Includes:'''
* Comercial-grade home network security
* Lifetime free ASUS AIProtection Pro, powered by Trend Micro
* WPA3
* Advanced parental controls
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:NetgearOrbi-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39U69f8 Netgear Orbi Wifi 6]'''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Orbi WiFi 6
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 3 LAN on router / 2 LAN on satellite
 '''Price:''' $349.99 - Amazon
 '''[https://www.netgear.com/home/wifi/mesh/rbk752/ Product Specifications]'''
 '''[http://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf User Guide]'''
 '''Includes:'''
* NETGEAR Armor cybersecurity by Bitdefender 30-day free trial
* NETGEAR Smart Parental Controls 30-day free trial
* Easy setup in minutes with Orbi App
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:TplinkAX6000-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HXlgkD TP-Link AX6000]'''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' AX-6000
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 8 LAN gigabit / 1 USB-A 3.0 / 1 USB-C 3.0
 '''Price:''' $259.99 - Amazon
 '''[https://www.tp-link.com/us/home-networking/wifi-router/archer-ax6000/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/archer-ax6000/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Next-level antivirus
* Robust parental controls
* QoS
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:TplinkDecoX20-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nlbj6Z Mesh Deco X20] '''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' Mesh Deco X20
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 1 LAN gigabit / 2 LAN gigabit per satelite
 '''Price:''' $179.99 - Amazon 2-pack / $199 - Amazon 3-pack
 '''[https://www.tp-link.com/us/deco-mesh-wifi/product-family/deco-x20/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/deco-x20/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Malicious site checker
* Infected device isolation
* SPI firewall
* Parental controls
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysVelop-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HTSHVb Linksys Velop Mesh] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' Velop AX4000 Tri Band Mesh
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Gig WAN / 3 LAN gigabit / USB 3.0 per unit
 '''Price:''' $349.99- Amazon 2-pack
 '''[https://www.linksys.com/us/velop-ax4000-tri-band-mesh-wifi-6-system-mx8000/p/p-mx8000/ Product Specifications]'''
 '''[https://downloads.linksys.com/support/assets/userguide/MX4000Series_UserGuide_INTL_LNKPG-00755_RevB00.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Linksys app
* Parental controls
* Separate guest access
* Linksys seal

|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:NetgearNighthawk-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nrpJCt NETGEAR Nighthawk AX5400] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Nighthawk Pro AX5400
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4 - Removeable
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $299.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax50/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX50/RAX50_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy Setup with Nighthawk App
* NETGEAR Smart Parental Controls
* NETGEAR Armor
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusRog-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3u5vCcr ASUS ROG Rapture AX11000] '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' ROG Rapture WiFi 6 Gaming Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8 - Removeable
 '''Ports:''' 1 Gig WAN / 2.5 Gig LAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $349.99- Amazon
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/spec Product Specifications]'''
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/helpdesk_manual User Guide]'''
 '''Includes:'''
* AiProtection Pro by Trend Micro
* Easy port forwarding
* Simultaneous gaming and VPN
* ASUS AiMesh compatible
|}

== Routers on a budget ==
We know that you may not be able to afford the best router out there. So we chose a few that will work when you are in a pinch.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Netgearax6700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39Wybqp NETGEAR AX1800] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' AX1800 4-Stream Wifi 6 Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''Price:''' $119.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax10/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX10/RAX10_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Nighthawk App
* Additional add ons:
** NETGEWAR Armor $99 / year
** NETGEAR Smart Parental Controls $34.99/ year
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysEA7500.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3y1IPUC Linksys EA7300] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' EA7300
 '''WiFi:''' Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $129.99 - Amazon
 '''[https://www.linksys.com/us/p/P-EA7500/ Product Specifications]'''
 '''[http://downloads.linksys.com/downloads/userguide/EA7500-MUG_International_20160610.pdf User Guide]'''
 '''Includes:'''
* Easy setup
* Simultaneous dual band ( 2.4 + 5 GHZ )
* MU-MIMO simultaneously streaming and gaming on multiple devices

|}
<hr>
* Model numbers may vary depending on the most recent revision from the manufacturer and may have different firmware versions.

== XMission Managed Router ==

This router may be supplied to XMission customers.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:WR1200.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''ReadyNet WR1200'''
'''Specifications:'''
 '''Brand:''' XMission / ReadyNet
 '''Model:''' [[XM-WR1200]]
 '''WiFi:''' WiFi Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''[https://www.readynetsolutions.com/wr1200-wireless-ac-router Product Specifications]'''
 '''[https://irp-cdn.multiscreensite.com/0bee8ca4/files/uploaded/WR1200-Manual.pdf User Guide]'''
 '''Includes:'''
* Runs OpenWrt
* Please use XMission firmware
|}

== Enterprise ==
For intermediate users, or those who would like to take advantage of the full capabilities of the XMission Network, we recommend Ubiquiti's UniFi wireless line: a proprietary mesh-like network environment, commonly used in enterprise-level deployments. XMission's office and some staffers use Ubiquiti for wireless access points.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Er-x-01_grande.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3dxPDml EdgeRouter X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 5 Gb ports / 1 data/PoE input port, 3 data ports, 1 data/PoE passthrough port.
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/operator-edgemax-routers/products/edgerouter-x Product Specifications]'''
 '''[https://dl.ubnt.com/guides/edgemax/EdgeRouter_ER-X_QSG.pdf User Guide]'''

|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:ER-10X.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3pm4ROk EdgeRouter 10X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-10X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 1 RJ45 Serial Port / 10 Ethernet Ports / Port 0 Supports PoE in / Port 9 Supports PoE out
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/routing-switching/products/edgerouter-10x Product Specifications]'''
 '''[https://dl.ubnt.com/qsg/ER-10X/ER-10X_EN.html User Guide]'''

|}

== Placement of your router ==
The placement of your router is very important. Your wireless signal will need to travel from your router to where you are in your home. Putting your router in a utility closet is probably not the best choice if your utility closet is in your basement and you spend all day upstairs. You may want to reconsider a more central location for your router. Materials such as concrete, metal, brick, and sheetrock—in other words, the materials your walls are made from—can and will impact the strength of your wireless signal.

== Router Issues ==
If you continue to have issues with your current router, it may be time to upgrade. If after talking with our support department and we have walked you through factory resetting your router and updating the firmware with no change to performance, then it may be time to get a new router. You can visit our [[Router and Wireless Troubleshooting]] guide to help you further.

[[Category: Troubleshooting]]
[[Category: UTOPIA]]
[[Category: UTOPIA Troubleshooting‏‎]]

Recommended Routers

2023-04-14T21:03:41Z

Emily: /* Placement of your router */

== Recommended Routers ==

When it comes to your connection, your router is one of the most important devices you can add to your home network. We know that routers are not cheap, however in order to meet the demand of your daily wifi needs, you may need to invest a little more money in a router that will cover your entire home with little dead spots.

'''Keep in mind that while any gigabit router is compatible, XMission recommends the following products based on feedback from our staff and customers. The products below are not required for service. You should choose a router that fits your budget. '''

* Please remember XMission cannot guarantee advertised speeds over a wireless connection. When available we recommend the use of Ethernet cables.

<hr>

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusAX5700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | ''' [https://amzn.to/3ynwJXm ASUS AX-5700]: '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' AX-5700
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3 - Removable
 '''Ports:''' 1 WAN / 1 Multi-Gig WAN / 4 LAN gigabit / 2 USB 3.0
 '''Price:''' $249.99 - Amazon
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/techspec/ Product Specifications]'''
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/HelpDesk_Manual/ User Guide]'''
 '''Includes:'''
* Comercial-grade home network security
* Lifetime free ASUS AIProtection Pro, powered by Trend Micro
* WPA3
* Advanced parental controls
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:NetgearOrbi-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39U69f8 Netgear Orbi Wifi 6]'''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Orbi WiFi 6
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 3 LAN on router / 2 LAN on satellite
 '''Price:''' $349.99 - Amazon
 '''[https://www.netgear.com/home/wifi/mesh/rbk752/ Product Specifications]'''
 '''[http://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf User Guide]'''
 '''Includes:'''
* NETGEAR Armor cybersecurity by Bitdefender 30-day free trial
* NETGEAR Smart Parental Controls 30-day free trial
* Easy setup in minutes with Orbi App
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:TplinkAX6000-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HXlgkD TP-Link AX6000]'''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' AX-6000
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 8 LAN gigabit / 1 USB-A 3.0 / 1 USB-C 3.0
 '''Price:''' $259.99 - Amazon
 '''[https://www.tp-link.com/us/home-networking/wifi-router/archer-ax6000/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/archer-ax6000/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Next-level antivirus
* Robust parental controls
* QoS
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:TplinkDecoX20-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nlbj6Z Mesh Deco X20] '''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' Mesh Deco X20
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 1 LAN gigabit / 2 LAN gigabit per satelite
 '''Price:''' $179.99 - Amazon 2-pack / $199 - Amazon 3-pack
 '''[https://www.tp-link.com/us/deco-mesh-wifi/product-family/deco-x20/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/deco-x20/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Malicious site checker
* Infected device isolation
* SPI firewall
* Parental controls
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysVelop-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HTSHVb Linksys Velop Mesh] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' Velop AX4000 Tri Band Mesh
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Gig WAN / 3 LAN gigabit / USB 3.0 per unit
 '''Price:''' $349.99- Amazon 2-pack
 '''[https://www.linksys.com/us/velop-ax4000-tri-band-mesh-wifi-6-system-mx8000/p/p-mx8000/ Product Specifications]'''
 '''[https://downloads.linksys.com/support/assets/userguide/MX4000Series_UserGuide_INTL_LNKPG-00755_RevB00.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Linksys app
* Parental controls
* Separate guest access
* Linksys seal

|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:NetgearNighthawk-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nrpJCt NETGEAR Nighthawk AX5400] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Nighthawk Pro AX5400
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4 - Removeable
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $299.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax50/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX50/RAX50_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy Setup with Nighthawk App
* NETGEAR Smart Parental Controls
* NETGEAR Armor
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusRog-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3u5vCcr ASUS ROG Rapture AX11000] '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' ROG Rapture WiFi 6 Gaming Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8 - Removeable
 '''Ports:''' 1 Gig WAN / 2.5 Gig LAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $349.99- Amazon
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/spec Product Specifications]'''
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/helpdesk_manual User Guide]'''
 '''Includes:'''
* AiProtection Pro by Trend Micro
* Easy port forwarding
* Simultaneous gaming and VPN
* ASUS AiMesh compatible
|}

== Routers on a budget ==
We know that you may not be able to afford the best router out there. So we chose a few that will work when you are in a pinch.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Netgearax6700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39Wybqp NETGEAR AX1800] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' AX1800 4-Stream Wifi 6 Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''Price:''' $119.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax10/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX10/RAX10_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Nighthawk App
* Additional add ons:
** NETGEWAR Armor $99 / year
** NETGEAR Smart Parental Controls $34.99/ year
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysEA7500.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3y1IPUC Linksys EA7300] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' EA7300
 '''WiFi:''' Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $129.99 - Amazon
 '''[https://www.linksys.com/us/p/P-EA7500/ Product Specifications]'''
 '''[http://downloads.linksys.com/downloads/userguide/EA7500-MUG_International_20160610.pdf User Guide]'''
 '''Includes:'''
* Easy setup
* Simultaneous dual band ( 2.4 + 5 GHZ )
* MU-MIMO simultaneously streaming and gaming on multiple devices

|}
<hr>
* Model numbers may vary depending on the most recent revision from the manufacturer and may have different firmware versions.

== XMission Managed Router ==

This router may be supplied to XMission customers.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:WR1200.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''ReadyNet WR1200'''
'''Specifications:'''
 '''Brand:''' XMission / ReadyNet
 '''Model:''' [[XM-WR1200]]
 '''WiFi:''' WiFi Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''[https://www.readynetsolutions.com/wr1200-wireless-ac-router Product Specifications]'''
 '''[https://irp-cdn.multiscreensite.com/0bee8ca4/files/uploaded/WR1200-Manual.pdf User Guide]'''
 '''Includes:'''
* Runs OpenWrt
* Please use XMission firmware
|}

== Enterprise ==
For intermediate users, or those who would like to take advantage of the full capabilities of the XMission Network, we recommend Ubiquiti's UniFi wireless line: a proprietary mesh-like network environment, commonly used in enterprise-level deployments. XMission's office and some staffers use Ubiquiti for wireless access points.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Er-x-01_grande.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3dxPDml EdgeRouter X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 5 Gb ports / 1 data/PoE input port, 3 data ports, 1 data/PoE passthrough port.
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/operator-edgemax-routers/products/edgerouter-x Product Specifications]'''
 '''[https://dl.ubnt.com/guides/edgemax/EdgeRouter_ER-X_QSG.pdf User Guide]'''

|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:ER-10X.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3pm4ROk EdgeRouter 10X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-10X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 1 RJ45 Serial Port / 10 Ethernet Ports / Port 0 Supports PoE in / Port 9 Supports PoE out
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/routing-switching/products/edgerouter-10x Product Specifications]'''
 '''[https://dl.ubnt.com/qsg/ER-10X/ER-10X_EN.html User Guide]'''

|}

== Placement of your router ==
The placement of your router is very important. Your wireless signal will need to travel from your router to where you are in your home. Putting your router in a utility closet is probably not the best choice if your utility closet is in your basement and you spend all day upstairs. You may want to reconsider a more central location for your router. Materials such as concrete, metal, brick, and sheetrock—the stuff your walls are made from—can and will impact the strength of your wireless signal.

== Router Issues ==
If you continue to have issues with your current router, it may be time to upgrade. If after talking with our support department and we have walked you through factory resetting your router and updating the firmware with no change to performance, then it may be time to get a new router. You can visit our [[Router and Wireless Troubleshooting]] guide to help you further.

[[Category: Troubleshooting]]
[[Category: UTOPIA]]
[[Category: UTOPIA Troubleshooting‏‎]]

Recommended Routers

2023-04-14T21:02:05Z

Emily: /* Routers on a budget */

== Recommended Routers ==

When it comes to your connection, your router is one of the most important devices you can add to your home network. We know that routers are not cheap, however in order to meet the demand of your daily wifi needs, you may need to invest a little more money in a router that will cover your entire home with little dead spots.

'''Keep in mind that while any gigabit router is compatible, XMission recommends the following products based on feedback from our staff and customers. The products below are not required for service. You should choose a router that fits your budget. '''

* Please remember XMission cannot guarantee advertised speeds over a wireless connection. When available we recommend the use of Ethernet cables.

<hr>

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusAX5700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | ''' [https://amzn.to/3ynwJXm ASUS AX-5700]: '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' AX-5700
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3 - Removable
 '''Ports:''' 1 WAN / 1 Multi-Gig WAN / 4 LAN gigabit / 2 USB 3.0
 '''Price:''' $249.99 - Amazon
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/techspec/ Product Specifications]'''
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/HelpDesk_Manual/ User Guide]'''
 '''Includes:'''
* Comercial-grade home network security
* Lifetime free ASUS AIProtection Pro, powered by Trend Micro
* WPA3
* Advanced parental controls
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:NetgearOrbi-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39U69f8 Netgear Orbi Wifi 6]'''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Orbi WiFi 6
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 3 LAN on router / 2 LAN on satellite
 '''Price:''' $349.99 - Amazon
 '''[https://www.netgear.com/home/wifi/mesh/rbk752/ Product Specifications]'''
 '''[http://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf User Guide]'''
 '''Includes:'''
* NETGEAR Armor cybersecurity by Bitdefender 30-day free trial
* NETGEAR Smart Parental Controls 30-day free trial
* Easy setup in minutes with Orbi App
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:TplinkAX6000-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HXlgkD TP-Link AX6000]'''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' AX-6000
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 8 LAN gigabit / 1 USB-A 3.0 / 1 USB-C 3.0
 '''Price:''' $259.99 - Amazon
 '''[https://www.tp-link.com/us/home-networking/wifi-router/archer-ax6000/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/archer-ax6000/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Next-level antivirus
* Robust parental controls
* QoS
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:TplinkDecoX20-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nlbj6Z Mesh Deco X20] '''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' Mesh Deco X20
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 1 LAN gigabit / 2 LAN gigabit per satelite
 '''Price:''' $179.99 - Amazon 2-pack / $199 - Amazon 3-pack
 '''[https://www.tp-link.com/us/deco-mesh-wifi/product-family/deco-x20/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/deco-x20/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Malicious site checker
* Infected device isolation
* SPI firewall
* Parental controls
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysVelop-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HTSHVb Linksys Velop Mesh] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' Velop AX4000 Tri Band Mesh
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Gig WAN / 3 LAN gigabit / USB 3.0 per unit
 '''Price:''' $349.99- Amazon 2-pack
 '''[https://www.linksys.com/us/velop-ax4000-tri-band-mesh-wifi-6-system-mx8000/p/p-mx8000/ Product Specifications]'''
 '''[https://downloads.linksys.com/support/assets/userguide/MX4000Series_UserGuide_INTL_LNKPG-00755_RevB00.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Linksys app
* Parental controls
* Separate guest access
* Linksys seal

|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:NetgearNighthawk-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nrpJCt NETGEAR Nighthawk AX5400] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Nighthawk Pro AX5400
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4 - Removeable
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $299.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax50/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX50/RAX50_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy Setup with Nighthawk App
* NETGEAR Smart Parental Controls
* NETGEAR Armor
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusRog-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3u5vCcr ASUS ROG Rapture AX11000] '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' ROG Rapture WiFi 6 Gaming Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8 - Removeable
 '''Ports:''' 1 Gig WAN / 2.5 Gig LAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $349.99- Amazon
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/spec Product Specifications]'''
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/helpdesk_manual User Guide]'''
 '''Includes:'''
* AiProtection Pro by Trend Micro
* Easy port forwarding
* Simultaneous gaming and VPN
* ASUS AiMesh compatible
|}

== Routers on a budget ==
We know that you may not be able to afford the best router out there. So we chose a few that will work when you are in a pinch.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Netgearax6700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39Wybqp NETGEAR AX1800] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' AX1800 4-Stream Wifi 6 Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''Price:''' $119.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax10/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX10/RAX10_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Nighthawk App
* Additional add ons:
** NETGEWAR Armor $99 / year
** NETGEAR Smart Parental Controls $34.99/ year
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysEA7500.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3y1IPUC Linksys EA7300] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' EA7300
 '''WiFi:''' Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $129.99 - Amazon
 '''[https://www.linksys.com/us/p/P-EA7500/ Product Specifications]'''
 '''[http://downloads.linksys.com/downloads/userguide/EA7500-MUG_International_20160610.pdf User Guide]'''
 '''Includes:'''
* Easy setup
* Simultaneous dual band ( 2.4 + 5 GHZ )
* MU-MIMO simultaneously streaming and gaming on multiple devices

|}
<hr>
* Model numbers may vary depending on the most recent revision from the manufacturer and may have different firmware versions.

== XMission Managed Router ==

This router may be supplied to XMission customers.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:WR1200.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''ReadyNet WR1200'''
'''Specifications:'''
 '''Brand:''' XMission / ReadyNet
 '''Model:''' [[XM-WR1200]]
 '''WiFi:''' WiFi Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''[https://www.readynetsolutions.com/wr1200-wireless-ac-router Product Specifications]'''
 '''[https://irp-cdn.multiscreensite.com/0bee8ca4/files/uploaded/WR1200-Manual.pdf User Guide]'''
 '''Includes:'''
* Runs OpenWrt
* Please use XMission firmware
|}

== Enterprise ==
For intermediate users, or those who would like to take advantage of the full capabilities of the XMission Network, we recommend Ubiquiti's UniFi wireless line: a proprietary mesh-like network environment, commonly used in enterprise-level deployments. XMission's office and some staffers use Ubiquiti for wireless access points.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Er-x-01_grande.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3dxPDml EdgeRouter X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 5 Gb ports / 1 data/PoE input port, 3 data ports, 1 data/PoE passthrough port.
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/operator-edgemax-routers/products/edgerouter-x Product Specifications]'''
 '''[https://dl.ubnt.com/guides/edgemax/EdgeRouter_ER-X_QSG.pdf User Guide]'''

|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:ER-10X.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3pm4ROk EdgeRouter 10X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-10X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 1 RJ45 Serial Port / 10 Ethernet Ports / Port 0 Supports PoE in / Port 9 Supports PoE out
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/routing-switching/products/edgerouter-10x Product Specifications]'''
 '''[https://dl.ubnt.com/qsg/ER-10X/ER-10X_EN.html User Guide]'''

|}

== Placement of your router ==
The placement of your router is very important. Your wireless signal will need to travel from your router to where you are in your home. Putting your router in a utility closet is probably not the best choice, if your utility closet is in your basement and you spend all day upstairs. You may want to reconsider a more central location for your router. Materials such as concrete, metal, brick and sheetrock - you know the stuff your walls are made from - can and will impact the strength of your wireless signal.

== Router Issues ==
If you continue to have issues with your current router, it may be time to upgrade. If after talking with our support department and we have walked you through factory resetting your router and updating the firmware with no change to performance, then it may be time to get a new router. You can visit our [[Router and Wireless Troubleshooting]] guide to help you further.

[[Category: Troubleshooting]]
[[Category: UTOPIA]]
[[Category: UTOPIA Troubleshooting‏‎]]

Recommended Routers

2023-04-14T21:01:47Z

Emily: /* Routers on a budget */

== Recommended Routers ==

When it comes to your connection, your router is one of the most important devices you can add to your home network. We know that routers are not cheap, however in order to meet the demand of your daily wifi needs, you may need to invest a little more money in a router that will cover your entire home with little dead spots.

'''Keep in mind that while any gigabit router is compatible, XMission recommends the following products based on feedback from our staff and customers. The products below are not required for service. You should choose a router that fits your budget. '''

* Please remember XMission cannot guarantee advertised speeds over a wireless connection. When available we recommend the use of Ethernet cables.

<hr>

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusAX5700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | ''' [https://amzn.to/3ynwJXm ASUS AX-5700]: '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' AX-5700
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3 - Removable
 '''Ports:''' 1 WAN / 1 Multi-Gig WAN / 4 LAN gigabit / 2 USB 3.0
 '''Price:''' $249.99 - Amazon
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/techspec/ Product Specifications]'''
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/HelpDesk_Manual/ User Guide]'''
 '''Includes:'''
* Comercial-grade home network security
* Lifetime free ASUS AIProtection Pro, powered by Trend Micro
* WPA3
* Advanced parental controls
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:NetgearOrbi-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39U69f8 Netgear Orbi Wifi 6]'''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Orbi WiFi 6
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 3 LAN on router / 2 LAN on satellite
 '''Price:''' $349.99 - Amazon
 '''[https://www.netgear.com/home/wifi/mesh/rbk752/ Product Specifications]'''
 '''[http://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf User Guide]'''
 '''Includes:'''
* NETGEAR Armor cybersecurity by Bitdefender 30-day free trial
* NETGEAR Smart Parental Controls 30-day free trial
* Easy setup in minutes with Orbi App
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:TplinkAX6000-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HXlgkD TP-Link AX6000]'''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' AX-6000
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 8 LAN gigabit / 1 USB-A 3.0 / 1 USB-C 3.0
 '''Price:''' $259.99 - Amazon
 '''[https://www.tp-link.com/us/home-networking/wifi-router/archer-ax6000/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/archer-ax6000/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Next-level antivirus
* Robust parental controls
* QoS
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:TplinkDecoX20-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nlbj6Z Mesh Deco X20] '''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' Mesh Deco X20
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 1 LAN gigabit / 2 LAN gigabit per satelite
 '''Price:''' $179.99 - Amazon 2-pack / $199 - Amazon 3-pack
 '''[https://www.tp-link.com/us/deco-mesh-wifi/product-family/deco-x20/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/deco-x20/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Malicious site checker
* Infected device isolation
* SPI firewall
* Parental controls
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysVelop-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HTSHVb Linksys Velop Mesh] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' Velop AX4000 Tri Band Mesh
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Gig WAN / 3 LAN gigabit / USB 3.0 per unit
 '''Price:''' $349.99- Amazon 2-pack
 '''[https://www.linksys.com/us/velop-ax4000-tri-band-mesh-wifi-6-system-mx8000/p/p-mx8000/ Product Specifications]'''
 '''[https://downloads.linksys.com/support/assets/userguide/MX4000Series_UserGuide_INTL_LNKPG-00755_RevB00.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Linksys app
* Parental controls
* Separate guest access
* Linksys seal

|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:NetgearNighthawk-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nrpJCt NETGEAR Nighthawk AX5400] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Nighthawk Pro AX5400
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4 - Removeable
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $299.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax50/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX50/RAX50_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy Setup with Nighthawk App
* NETGEAR Smart Parental Controls
* NETGEAR Armor
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusRog-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3u5vCcr ASUS ROG Rapture AX11000] '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' ROG Rapture WiFi 6 Gaming Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8 - Removeable
 '''Ports:''' 1 Gig WAN / 2.5 Gig LAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $349.99- Amazon
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/spec Product Specifications]'''
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/helpdesk_manual User Guide]'''
 '''Includes:'''
* AiProtection Pro by Trend Micro
* Easy port forwarding
* Simultaneous gaming and VPN
* ASUS AiMesh compatible
|}

== Routers on a budget ==
We know that you may not be able to afford the best router out there. So we chose a few that will work when you are in a pinch.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Netgearax6700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39Wybqp NETGEAR AX1800] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' AX1800 4-Stream Wifi 6 Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''Price:''' $119.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax10/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX10/RAX10_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Nighthawk App
* Additional add ons:
** NETGEWAR Armor $99 / year
** NETGEAR Smart Parental Controls $34.99/ year
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysEA7500.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3y1IPUC Linksys EA7300] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' EA7300
 '''WiFi:''' Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $129.99 - Amazon
 '''[https://www.linksys.com/us/p/P-EA7500/ Product Specifications]'''
 '''[http://downloads.linksys.com/downloads/userguide/EA7500-MUG_International_20160610.pdf User Guide]'''
 '''Includes:'''
* Easy Setup
* Simultaneous dual band ( 2.4 + 5 GHZ )
* MU-MIMO simultaneously streaming and gaming on multiple devices

|}
<hr>
* Model numbers may vary depending on the most recent revision from the manufacturer and may have different firmware versions.

== XMission Managed Router ==

This router may be supplied to XMission customers.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:WR1200.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''ReadyNet WR1200'''
'''Specifications:'''
 '''Brand:''' XMission / ReadyNet
 '''Model:''' [[XM-WR1200]]
 '''WiFi:''' WiFi Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''[https://www.readynetsolutions.com/wr1200-wireless-ac-router Product Specifications]'''
 '''[https://irp-cdn.multiscreensite.com/0bee8ca4/files/uploaded/WR1200-Manual.pdf User Guide]'''
 '''Includes:'''
* Runs OpenWrt
* Please use XMission firmware
|}

== Enterprise ==
For intermediate users, or those who would like to take advantage of the full capabilities of the XMission Network, we recommend Ubiquiti's UniFi wireless line: a proprietary mesh-like network environment, commonly used in enterprise-level deployments. XMission's office and some staffers use Ubiquiti for wireless access points.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Er-x-01_grande.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3dxPDml EdgeRouter X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 5 Gb ports / 1 data/PoE input port, 3 data ports, 1 data/PoE passthrough port.
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/operator-edgemax-routers/products/edgerouter-x Product Specifications]'''
 '''[https://dl.ubnt.com/guides/edgemax/EdgeRouter_ER-X_QSG.pdf User Guide]'''

|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:ER-10X.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3pm4ROk EdgeRouter 10X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-10X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 1 RJ45 Serial Port / 10 Ethernet Ports / Port 0 Supports PoE in / Port 9 Supports PoE out
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/routing-switching/products/edgerouter-10x Product Specifications]'''
 '''[https://dl.ubnt.com/qsg/ER-10X/ER-10X_EN.html User Guide]'''

|}

== Placement of your router ==
The placement of your router is very important. Your wireless signal will need to travel from your router to where you are in your home. Putting your router in a utility closet is probably not the best choice, if your utility closet is in your basement and you spend all day upstairs. You may want to reconsider a more central location for your router. Materials such as concrete, metal, brick and sheetrock - you know the stuff your walls are made from - can and will impact the strength of your wireless signal.

== Router Issues ==
If you continue to have issues with your current router, it may be time to upgrade. If after talking with our support department and we have walked you through factory resetting your router and updating the firmware with no change to performance, then it may be time to get a new router. You can visit our [[Router and Wireless Troubleshooting]] guide to help you further.

[[Category: Troubleshooting]]
[[Category: UTOPIA]]
[[Category: UTOPIA Troubleshooting‏‎]]

Recommended Routers

2023-04-14T21:01:25Z

Emily: /* Recommended Routers */

== Recommended Routers ==

When it comes to your connection, your router is one of the most important devices you can add to your home network. We know that routers are not cheap, however in order to meet the demand of your daily wifi needs, you may need to invest a little more money in a router that will cover your entire home with little dead spots.

'''Keep in mind that while any gigabit router is compatible, XMission recommends the following products based on feedback from our staff and customers. The products below are not required for service. You should choose a router that fits your budget. '''

* Please remember XMission cannot guarantee advertised speeds over a wireless connection. When available we recommend the use of Ethernet cables.

<hr>

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusAX5700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | ''' [https://amzn.to/3ynwJXm ASUS AX-5700]: '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' AX-5700
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3 - Removable
 '''Ports:''' 1 WAN / 1 Multi-Gig WAN / 4 LAN gigabit / 2 USB 3.0
 '''Price:''' $249.99 - Amazon
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/techspec/ Product Specifications]'''
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/HelpDesk_Manual/ User Guide]'''
 '''Includes:'''
* Comercial-grade home network security
* Lifetime free ASUS AIProtection Pro, powered by Trend Micro
* WPA3
* Advanced parental controls
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:NetgearOrbi-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39U69f8 Netgear Orbi Wifi 6]'''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Orbi WiFi 6
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 3 LAN on router / 2 LAN on satellite
 '''Price:''' $349.99 - Amazon
 '''[https://www.netgear.com/home/wifi/mesh/rbk752/ Product Specifications]'''
 '''[http://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf User Guide]'''
 '''Includes:'''
* NETGEAR Armor cybersecurity by Bitdefender 30-day free trial
* NETGEAR Smart Parental Controls 30-day free trial
* Easy setup in minutes with Orbi App
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:TplinkAX6000-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HXlgkD TP-Link AX6000]'''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' AX-6000
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 8 LAN gigabit / 1 USB-A 3.0 / 1 USB-C 3.0
 '''Price:''' $259.99 - Amazon
 '''[https://www.tp-link.com/us/home-networking/wifi-router/archer-ax6000/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/archer-ax6000/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Next-level antivirus
* Robust parental controls
* QoS
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:TplinkDecoX20-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nlbj6Z Mesh Deco X20] '''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' Mesh Deco X20
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 1 LAN gigabit / 2 LAN gigabit per satelite
 '''Price:''' $179.99 - Amazon 2-pack / $199 - Amazon 3-pack
 '''[https://www.tp-link.com/us/deco-mesh-wifi/product-family/deco-x20/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/deco-x20/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Malicious site checker
* Infected device isolation
* SPI firewall
* Parental controls
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysVelop-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HTSHVb Linksys Velop Mesh] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' Velop AX4000 Tri Band Mesh
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Gig WAN / 3 LAN gigabit / USB 3.0 per unit
 '''Price:''' $349.99- Amazon 2-pack
 '''[https://www.linksys.com/us/velop-ax4000-tri-band-mesh-wifi-6-system-mx8000/p/p-mx8000/ Product Specifications]'''
 '''[https://downloads.linksys.com/support/assets/userguide/MX4000Series_UserGuide_INTL_LNKPG-00755_RevB00.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Linksys app
* Parental controls
* Separate guest access
* Linksys seal

|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:NetgearNighthawk-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nrpJCt NETGEAR Nighthawk AX5400] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Nighthawk Pro AX5400
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4 - Removeable
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $299.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax50/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX50/RAX50_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy Setup with Nighthawk App
* NETGEAR Smart Parental Controls
* NETGEAR Armor
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusRog-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3u5vCcr ASUS ROG Rapture AX11000] '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' ROG Rapture WiFi 6 Gaming Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8 - Removeable
 '''Ports:''' 1 Gig WAN / 2.5 Gig LAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $349.99- Amazon
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/spec Product Specifications]'''
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/helpdesk_manual User Guide]'''
 '''Includes:'''
* AiProtection Pro by Trend Micro
* Easy port forwarding
* Simultaneous gaming and VPN
* ASUS AiMesh compatible
|}

== Routers on a budget ==
We know that you may not be able to afford the best router out there. So we chose a few that will work when you are in a pinch.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Netgearax6700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39Wybqp NETGEAR AX1800] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' AX1800 4-Stream Wifi 6 Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''Price:''' $119.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax10/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX10/RAX10_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Nighthawk App
* Additional add ons:
** NETGEWAR Armor $99 / year
** NETGEAR Smart Parental Controls $34.99/ year
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysEA7500.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3y1IPUC Linksys EA7300] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' EA7300
 '''WiFi:''' Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $129.99 - Amazon
 '''[https://www.linksys.com/us/p/P-EA7500/ Product Specifications]'''
 '''[http://downloads.linksys.com/downloads/userguide/EA7500-MUG_International_20160610.pdf User Guide]'''
 '''Includes:'''
* Easy Setup
* Simultaneous dual band ( 2.4 + 5 GHZ )
* MU-MIMO simultaneously streaming and gamin on multiple devices

|}
<hr>
* Model numbers may vary depending on the most recent revision from the manufacturer and may have different firmware versions.

== XMission Managed Router ==

This router may be supplied to XMission customers.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:WR1200.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''ReadyNet WR1200'''
'''Specifications:'''
 '''Brand:''' XMission / ReadyNet
 '''Model:''' [[XM-WR1200]]
 '''WiFi:''' WiFi Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''[https://www.readynetsolutions.com/wr1200-wireless-ac-router Product Specifications]'''
 '''[https://irp-cdn.multiscreensite.com/0bee8ca4/files/uploaded/WR1200-Manual.pdf User Guide]'''
 '''Includes:'''
* Runs OpenWrt
* Please use XMission firmware
|}

== Enterprise ==
For intermediate users, or those who would like to take advantage of the full capabilities of the XMission Network, we recommend Ubiquiti's UniFi wireless line: a proprietary mesh-like network environment, commonly used in enterprise-level deployments. XMission's office and some staffers use Ubiquiti for wireless access points.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Er-x-01_grande.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3dxPDml EdgeRouter X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 5 Gb ports / 1 data/PoE input port, 3 data ports, 1 data/PoE passthrough port.
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/operator-edgemax-routers/products/edgerouter-x Product Specifications]'''
 '''[https://dl.ubnt.com/guides/edgemax/EdgeRouter_ER-X_QSG.pdf User Guide]'''

|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:ER-10X.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3pm4ROk EdgeRouter 10X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-10X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 1 RJ45 Serial Port / 10 Ethernet Ports / Port 0 Supports PoE in / Port 9 Supports PoE out
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/routing-switching/products/edgerouter-10x Product Specifications]'''
 '''[https://dl.ubnt.com/qsg/ER-10X/ER-10X_EN.html User Guide]'''

|}

== Placement of your router ==
The placement of your router is very important. Your wireless signal will need to travel from your router to where you are in your home. Putting your router in a utility closet is probably not the best choice, if your utility closet is in your basement and you spend all day upstairs. You may want to reconsider a more central location for your router. Materials such as concrete, metal, brick and sheetrock - you know the stuff your walls are made from - can and will impact the strength of your wireless signal.

== Router Issues ==
If you continue to have issues with your current router, it may be time to upgrade. If after talking with our support department and we have walked you through factory resetting your router and updating the firmware with no change to performance, then it may be time to get a new router. You can visit our [[Router and Wireless Troubleshooting]] guide to help you further.

[[Category: Troubleshooting]]
[[Category: UTOPIA]]
[[Category: UTOPIA Troubleshooting‏‎]]

Recommended Routers

2023-04-14T21:00:13Z

Emily: /* Recommended Routers */

== Recommended Routers ==

When it comes to your connection, your router is one of the most important devices you can add to your home network. We know that routers are not cheap, however in order to meet the demand of your daily wifi needs, you may need to invest a little more money in a router that will cover your entire home with little dead spots.

'''Keep in mind that while any gigabit router is compatible, XMission recommends the following products based on feedback from our staff and customers. The products below are not required for service. You should choose a router that fits your budget. '''

* Please remember XMission cannot guarantee advertised speeds over a wireless connection. When available we recommend the use of Ethernet cables.

<hr>

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusAX5700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | ''' [https://amzn.to/3ynwJXm ASUS AX-5700]: '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' AX-5700
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3 - Removable
 '''Ports:''' 1 WAN / 1 Multi-Gig WAN / 4 LAN gigabit / 2 USB 3.0
 '''Price:''' $249.99 - Amazon
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/techspec/ Product Specifications]'''
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/HelpDesk_Manual/ User Guide]'''
 '''Includes:'''
* Comercial-grade home network security
* Lifetime free ASUS AIProtection Pro, powered by Trend Micro
* WPA3
* Advanced Parental Controls
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:NetgearOrbi-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39U69f8 Netgear Orbi Wifi 6]'''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Orbi WiFi 6
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 3 LAN on router / 2 LAN on satellite
 '''Price:''' $349.99 - Amazon
 '''[https://www.netgear.com/home/wifi/mesh/rbk752/ Product Specifications]'''
 '''[http://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf User Guide]'''
 '''Includes:'''
* NETGEAR Armor cybersecurity by Bitdefender 30-day free trial
* NETGEAR Smart Parental Controls 30-day free trial
* Easy setup in minutes with Orbi App
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:TplinkAX6000-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HXlgkD TP-Link AX6000]'''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' AX-6000
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 8 LAN gigabit / 1 USB-A 3.0 / 1 USB-C 3.0
 '''Price:''' $259.99 - Amazon
 '''[https://www.tp-link.com/us/home-networking/wifi-router/archer-ax6000/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/archer-ax6000/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Next-level Antivirus
* Robust Parental Controls
* QoS
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:TplinkDecoX20-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nlbj6Z Mesh Deco X20] '''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' Mesh Deco X20
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 1 LAN gigabit / 2 LAN gigabit per satelite
 '''Price:''' $179.99 - Amazon 2-pack / $199 - Amazon 3-pack
 '''[https://www.tp-link.com/us/deco-mesh-wifi/product-family/deco-x20/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/deco-x20/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Malicious Site Checker
* Infected Device Isolation
* SPI Firewall
* Parental Controls
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysVelop-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HTSHVb Linksys Velop Mesh] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' Velop AX4000 Tri Band Mesh
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Gig WAN / 3 LAN gigabit / USB 3.0 per unit
 '''Price:''' $349.99- Amazon 2-pack
 '''[https://www.linksys.com/us/velop-ax4000-tri-band-mesh-wifi-6-system-mx8000/p/p-mx8000/ Product Specifications]'''
 '''[https://downloads.linksys.com/support/assets/userguide/MX4000Series_UserGuide_INTL_LNKPG-00755_RevB00.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Linksys app
* Parental Controls
* Separate guest access
* Linksys Seal

|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:NetgearNighthawk-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nrpJCt NETGEAR Nighthawk AX5400] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Nighthawk Pro AX5400
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4 - Removeable
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $299.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax50/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX50/RAX50_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy Setup with Nighthawk App
* NETGEAR Smart Parental Controls
* NETGEAR Armor
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusRog-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3u5vCcr ASUS ROG Rapture AX11000] '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' ROG Rapture WiFi 6 Gaming Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8 - Removeable
 '''Ports:''' 1 Gig WAN / 2.5 Gig LAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $349.99- Amazon
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/spec Product Specifications]'''
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/helpdesk_manual User Guide]'''
 '''Includes:'''
* AiProtection Pro by Trend Micro
* Easy Port forwarding
* Simultaneous Gaming and VPN
* ASUS AiMesh Compatible
|}

== Routers on a budget ==
We know that you may not be able to afford the best router out there. So we chose a few that will work when you are in a pinch.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Netgearax6700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39Wybqp NETGEAR AX1800] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' AX1800 4-Stream Wifi 6 Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''Price:''' $119.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax10/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX10/RAX10_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Nighthawk App
* Additional add ons:
** NETGEWAR Armor $99 / year
** NETGEAR Smart Parental Controls $34.99/ year
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysEA7500.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3y1IPUC Linksys EA7300] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' EA7300
 '''WiFi:''' Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $129.99 - Amazon
 '''[https://www.linksys.com/us/p/P-EA7500/ Product Specifications]'''
 '''[http://downloads.linksys.com/downloads/userguide/EA7500-MUG_International_20160610.pdf User Guide]'''
 '''Includes:'''
* Easy Setup
* Simultaneous dual band ( 2.4 + 5 GHZ )
* MU-MIMO simultaneously streaming and gamin on multiple devices

|}
<hr>
* Model numbers may vary depending on the most recent revision from the manufacturer and may have different firmware versions.

== XMission Managed Router ==

This router may be supplied to XMission customers.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:WR1200.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''ReadyNet WR1200'''
'''Specifications:'''
 '''Brand:''' XMission / ReadyNet
 '''Model:''' [[XM-WR1200]]
 '''WiFi:''' WiFi Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''[https://www.readynetsolutions.com/wr1200-wireless-ac-router Product Specifications]'''
 '''[https://irp-cdn.multiscreensite.com/0bee8ca4/files/uploaded/WR1200-Manual.pdf User Guide]'''
 '''Includes:'''
* Runs OpenWrt
* Please use XMission firmware
|}

== Enterprise ==
For intermediate users, or those who would like to take advantage of the full capabilities of the XMission Network, we recommend Ubiquiti's UniFi wireless line: a proprietary mesh-like network environment, commonly used in enterprise-level deployments. XMission's office and some staffers use Ubiquiti for wireless access points.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Er-x-01_grande.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3dxPDml EdgeRouter X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 5 Gb ports / 1 data/PoE input port, 3 data ports, 1 data/PoE passthrough port.
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/operator-edgemax-routers/products/edgerouter-x Product Specifications]'''
 '''[https://dl.ubnt.com/guides/edgemax/EdgeRouter_ER-X_QSG.pdf User Guide]'''

|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:ER-10X.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3pm4ROk EdgeRouter 10X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-10X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 1 RJ45 Serial Port / 10 Ethernet Ports / Port 0 Supports PoE in / Port 9 Supports PoE out
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/routing-switching/products/edgerouter-10x Product Specifications]'''
 '''[https://dl.ubnt.com/qsg/ER-10X/ER-10X_EN.html User Guide]'''

|}

== Placement of your router ==
The placement of your router is very important. Your wireless signal will need to travel from your router to where you are in your home. Putting your router in a utility closet is probably not the best choice, if your utility closet is in your basement and you spend all day upstairs. You may want to reconsider a more central location for your router. Materials such as concrete, metal, brick and sheetrock - you know the stuff your walls are made from - can and will impact the strength of your wireless signal.

== Router Issues ==
If you continue to have issues with your current router, it may be time to upgrade. If after talking with our support department and we have walked you through factory resetting your router and updating the firmware with no change to performance, then it may be time to get a new router. You can visit our [[Router and Wireless Troubleshooting]] guide to help you further.

[[Category: Troubleshooting]]
[[Category: UTOPIA]]
[[Category: UTOPIA Troubleshooting‏‎]]

Recommended Routers

2023-04-14T20:58:45Z

Emily: /* XMission Managed Router */

== Recommended Routers ==

When it comes to your connection, your router is one of the most important devices you can add to your home network. We know that routers are not cheap, however in order to meet the demand of your daily wifi needs, you may need to invest a little more money in a router that will cover your entire home with little dead spots.

'''Keep in mind that while any gigabit router is compatible, XMission recommends the following products based on feedback from our staff and customers. The products below are not required for service. You should choose a router that fits your budget. '''

* Please remember XMission cannot guarantee advertised speeds over a wireless connection. When available we recommend the use of Ethernet Cables.

<hr>

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusAX5700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | ''' [https://amzn.to/3ynwJXm ASUS AX-5700]: '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' AX-5700
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3 - Removable
 '''Ports:''' 1 WAN / 1 Multi-Gig WAN / 4 LAN gigabit / 2 USB 3.0
 '''Price:''' $249.99 - Amazon
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/techspec/ Product Specifications]'''
 '''[https://www.asus.com/us/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/HelpDesk_Manual/ User Guide]'''
 '''Includes:'''
* Comercial-grade home network security
* Lifetime free ASUS AIProtection Pro, powered by Trend Micro
* WPA3
* Advanced Parental Controls
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:NetgearOrbi-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39U69f8 Netgear Orbi Wifi 6]'''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Orbi WiFi 6
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 3 LAN on router / 2 LAN on satellite
 '''Price:''' $349.99 - Amazon
 '''[https://www.netgear.com/home/wifi/mesh/rbk752/ Product Specifications]'''
 '''[http://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf User Guide]'''
 '''Includes:'''
* NETGEAR Armor cybersecurity by Bitdefender 30-day free trial
* NETGEAR Smart Parental Controls 30-day free trial
* Easy setup in minutes with Orbi App
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" |[[File:TplinkAX6000-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HXlgkD TP-Link AX6000]'''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' AX-6000
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8
 '''Ports:''' 1 Multi-Gig WAN / 8 LAN gigabit / 1 USB-A 3.0 / 1 USB-C 3.0
 '''Price:''' $259.99 - Amazon
 '''[https://www.tp-link.com/us/home-networking/wifi-router/archer-ax6000/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/archer-ax6000/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Next-level Antivirus
* Robust Parental Controls
* QoS
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:TplinkDecoX20-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nlbj6Z Mesh Deco X20] '''
'''Specifications:'''
 '''Brand:''' TP-Link
 '''Model:''' Mesh Deco X20
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 1 LAN gigabit / 2 LAN gigabit per satelite
 '''Price:''' $179.99 - Amazon 2-pack / $199 - Amazon 3-pack
 '''[https://www.tp-link.com/us/deco-mesh-wifi/product-family/deco-x20/#specifications Product Specifications]'''
 '''[https://www.tp-link.com/us/support/download/deco-x20/ User Guide]'''
 '''Includes:'''
* Free lifetime subscriptions to TP-LINK HomeCare
* Malicious Site Checker
* Infected Device Isolation
* SPI Firewall
* Parental Controls
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysVelop-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3HTSHVb Linksys Velop Mesh] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' Velop AX4000 Tri Band Mesh
 '''WiFi:''' WiFi 6/Tri-band
 '''Antennas:''' 8
 '''Ports:''' 1 Gig WAN / 3 LAN gigabit / USB 3.0 per unit
 '''Price:''' $349.99- Amazon 2-pack
 '''[https://www.linksys.com/us/velop-ax4000-tri-band-mesh-wifi-6-system-mx8000/p/p-mx8000/ Product Specifications]'''
 '''[https://downloads.linksys.com/support/assets/userguide/MX4000Series_UserGuide_INTL_LNKPG-00755_RevB00.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Linksys app
* Parental Controls
* Separate guest access
* Linksys Seal

|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:NetgearNighthawk-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3nrpJCt NETGEAR Nighthawk AX5400] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' Nighthawk Pro AX5400
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 4 - Removeable
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $299.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax50/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX50/RAX50_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy Setup with Nighthawk App
* NETGEAR Smart Parental Controls
* NETGEAR Armor
|}
 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:AsusRog-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3u5vCcr ASUS ROG Rapture AX11000] '''
'''Specifications:'''
 '''Brand:''' ASUS
 '''Model:''' ROG Rapture WiFi 6 Gaming Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 8 - Removeable
 '''Ports:''' 1 Gig WAN / 2.5 Gig LAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $349.99- Amazon
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/spec Product Specifications]'''
 '''[https://rog.asus.com/us/networking/rog-rapture-gt-ax11000-model/helpdesk_manual User Guide]'''
 '''Includes:'''
* AiProtection Pro by Trend Micro
* Easy Port forwarding
* Simultaneous Gaming and VPN
* ASUS AiMesh Compatible
|}

== Routers on a budget ==
We know that you may not be able to afford the best router out there. So we chose a few that will work when you are in a pinch.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Netgearax6700-w.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/39Wybqp NETGEAR AX1800] '''
'''Specifications:'''
 '''Brand:''' NETGEAR
 '''Model:''' AX1800 4-Stream Wifi 6 Router
 '''WiFi:''' WiFi 6/Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''Price:''' $119.99- Amazon
 '''[https://www.netgear.com/home/wifi/routers/rax10/ Product Specifications]'''
 '''[https://www.downloads.netgear.com/files/GDC/RAX10/RAX10_UM_EN.pdf User Guide]'''
 '''Includes:'''
* Easy setup with Nighthawk App
* Additional add ons:
** NETGEWAR Armor $99 / year
** NETGEAR Smart Parental Controls $34.99/ year
|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:LinksysEA7500.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3y1IPUC Linksys EA7300] '''
'''Specifications:'''
 '''Brand:''' Linksys
 '''Model:''' EA7300
 '''WiFi:''' Dual-band
 '''Antennas:''' 3
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit / USB 3.0
 '''Price:''' $129.99 - Amazon
 '''[https://www.linksys.com/us/p/P-EA7500/ Product Specifications]'''
 '''[http://downloads.linksys.com/downloads/userguide/EA7500-MUG_International_20160610.pdf User Guide]'''
 '''Includes:'''
* Easy Setup
* Simultaneous dual band ( 2.4 + 5 GHZ )
* MU-MIMO simultaneously streaming and gamin on multiple devices

|}
<hr>
* Model numbers may vary depending on the most recent revision from the manufacturer and may have different firmware versions.

== XMission Managed Router ==

This router may be supplied to XMission customers.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:WR1200.jpg|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''ReadyNet WR1200'''
'''Specifications:'''
 '''Brand:''' XMission / ReadyNet
 '''Model:''' [[XM-WR1200]]
 '''WiFi:''' WiFi Dual-band
 '''Antennas:''' 4
 '''Ports:''' 1 Gig WAN / 4 LAN gigabit
 '''[https://www.readynetsolutions.com/wr1200-wireless-ac-router Product Specifications]'''
 '''[https://irp-cdn.multiscreensite.com/0bee8ca4/files/uploaded/WR1200-Manual.pdf User Guide]'''
 '''Includes:'''
* Runs OpenWrt
* Please use XMission firmware
|}

== Enterprise ==
For intermediate users, or those who would like to take advantage of the full capabilities of the XMission Network, we recommend Ubiquiti's UniFi wireless line: a proprietary mesh-like network environment, commonly used in enterprise-level deployments. XMission's office and some staffers use Ubiquiti for wireless access points.

{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:Er-x-01_grande.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3dxPDml EdgeRouter X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 5 Gb ports / 1 data/PoE input port, 3 data ports, 1 data/PoE passthrough port.
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/operator-edgemax-routers/products/edgerouter-x Product Specifications]'''
 '''[https://dl.ubnt.com/guides/edgemax/EdgeRouter_ER-X_QSG.pdf User Guide]'''

|}

 
{|
| style="width: 375px;padding:5px;text-align:center;vertical-align:top;" | [[File:ER-10X.png|200px]]
| style="width: 375px;padding:5px;text-align:left;vertical-align:top;" | '''[https://amzn.to/3pm4ROk EdgeRouter 10X] '''
'''Specifications:'''
 '''Brand:''' Ubiquiti Networks
 '''Model:''' ER-10X
 '''WiFi:''' None
 '''Antennas:''' 0
 '''Ports:''' 1 RJ45 Serial Port / 10 Ethernet Ports / Port 0 Supports PoE in / Port 9 Supports PoE out
 '''Price:''' $129.99 - Amazon
 '''[https://store.ui.com/collections/routing-switching/products/edgerouter-10x Product Specifications]'''
 '''[https://dl.ubnt.com/qsg/ER-10X/ER-10X_EN.html User Guide]'''

|}

== Placement of your router ==
The placement of your router is very important. Your wireless signal will need to travel from your router to where you are in your home. Putting your router in a utility closet is probably not the best choice, if your utility closet is in your basement and you spend all day upstairs. You may want to reconsider a more central location for your router. Materials such as concrete, metal, brick and sheetrock - you know the stuff your walls are made from - can and will impact the strength of your wireless signal.

== Router Issues ==
If you continue to have issues with your current router, it may be time to upgrade. If after talking with our support department and we have walked you through factory resetting your router and updating the firmware with no change to performance, then it may be time to get a new router. You can visit our [[Router and Wireless Troubleshooting]] guide to help you further.

[[Category: Troubleshooting]]
[[Category: UTOPIA]]
[[Category: UTOPIA Troubleshooting‏‎]]

Media Topics

2022-06-07T16:30:28Z

Emily:

XMission frequently works with media organizations on a variety of technical topics. Because we love technology, and enjoy teaching others, we appreciate the opportunity to share our perspective and expertise. Please contact XMission's marketing director at 801-539-0852 to coordinate interviews.

XMission can comment on the following issues:

*Emerging Technologies
**Cloud computing
**Virtualization
**IPv6
*Federal and State legislation relating to technology or the Internet
*Net Neutrality
*UTOPIA Fiber
*Yellowstone Fiber
*Internet security issues
*Internet privacy issues
**Spam
**Viruses
**Phishing
*Family Internet safety
**Pornography
**Child content control
**Social networking
**instant messaging
*Open source technology/ Linux
*Gaming
*Wiki
*VoIP
*Technology consumer reviews

If there is a topic that does not appear on our list, please feel free to contact us anyways. Because we work in an ever-changing industry we constantly keep up with current news and information concerning the Internet and information systems in general.

[[Category:FAQ]]

XMission Voice

2021-08-03T17:13:46Z

Emily: /* About XMission Voice */

__NOTOC__
== About XMission Voice ==

For fifteen years, Utah residents and businesses have trusted XMission
to provide them with the highest-quality Internet services available;
now, we feel privileged to offer you multi-featured, reliable phone
service paired with the friendly, responsive customer support you
deserve.

Unlike traditional phone companies, XMission has employees ready to
assist you 24/7 from our local, Salt Lake City office. Because we
thoroughly test all of our services--and use them ourselves--we know
that you will have a positive experience with XMission Voice. However,
if you do require help at any time, please feel free to contact our
technicians via phone, email, or chat. You won't wait on hold for
hours, and we won't leave your issue unresolved.

With XMission Voice, you receive the best features of traditional
phone service plus several exciting new features available only
through Voice over IP technology. You can access features by either
entering access codes using your touch-tone phone, or by using the
VoIP Phone Features customer portal located inside the voicemail
interface at [http://voice.xmission.com http://voice.xmission.com]

If you would like more information about XMission Voice, please contact our
Sales department at 801-539-0852, 1-877-XMISSION or use our
[https://livesupport.xmission.com Livesupport] chat. Sales is
available Monday-Friday between 9am and 5pm.

Please note: XMission Voice is not compatible with alarm systems. You will need to keep your POTS land line for alarm service, or contact your alarm provider to see if they can upgrade your system with newer wireless equipment. Also, we are unable to guarantee that XMission Voice service will work properly with any device which utilizes a modem for communication, such as set top boxes (Tivo, satellite receivers, etc), home security systems, medical alert and monitoring systems, TDD, and fax systems.

== XMission Voice Support ==
*[[XMission Voice Portal]] *NEW
*[[XMission Voice Frequently Asked Questions]]
*[[Voice Troubleshooting]]
*[[Access Codes]] (VSC or Star Codes)
*[[Voicemail]]
*[[International Calling And Rates]]
*[[Important Information Regarding 911 Calls]]

== XMission SIP Registrar Service ==
XMission provides a free SIP registrar service. This means you can place SIP to SIP calls free of charge. Your '''SIP Phone Number''' is your '''XMission email address'''.

[[SIP Registrar Service]]

[[Category:VoIP]]