XMission Wiki - User contributions [en]

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2013-01-11T18:29:17Z

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Holding Place for Cloud Hosting

XMission Voice Frequently Asked Questions

2012-04-03T14:56:18Z

Joe: Created page with '; What features are included? All XMission Voice accounts include the following features: * Unlimited local calls * Unlimited local and national long-distance calls (in contiguo…'

; What features are included?

All XMission Voice accounts include the following features:
* Unlimited local calls
* Unlimited local and national long-distance calls (in contiguous 48 states)
* Savings on International long distance rates
* Caller ID
* Voice Mail—Leave and retrieve personal messages (Access code=* 98)
* Voice Mail to Email—Access your Voice Mail from your email inbox
* Call Waiting—Move between calls rather than sending calls to Voice Mail (Access code= FLASH KEY (* 70 to deactivate))
* Call Forward—Bypass Voice Mail and send a caller to another number (Access code= * 72 + second phone number (* 73 to deactivate))
* Selective Call Blocking—Prevent specific numbers from reaching you
* Caller ID Block—Block your own caller ID number for your next outbound call
* Last Call Return—Dial back the last caller (Access code= * 69)
* Caller ID Block—Block your caller ID for all outbound calls (Access code= * 67 + outgoing phone number)
* Anonymous Call Blocking—Prevent anonymous calls from ringing through (Access code= * 77 (* 87 to deactivate))
* Busy Buster—Keep trying busy numbers without staying on the phone
* 3-Way Calling—Allow another person to join your existing call (Access code= FLASH KEY + third party's number + when they answer, press the FLASH KEY once)
* Other Features—Please call XMission to request and activate additional features

; Will I save money?
: That depends. You will save money by switching to XMission Voice unless you currently subscribe to phone service without any special features (like caller ID or call waiting) and you make no long-distance calls whatsoever.

; Qwest Calling Features <sup>[[#1]]</sup>:
:
* Voice Mail—$7.95/month
* Call Rejection—$5.00/month
* Call Forwarding—$4.00/month
* Caller ID—$8.50/month
* Last Call Return—$3.95/month
* Call Waiting—$6.50/month
* Three-way Calling—$4.00/month
* Unlimited Long Distance to the U.S., Canada, and Puerto Rico—$25.00/month
* Total:$64.90/month

; What if the power goes out?
: XMission strongly recommends that Voice customers using DSL purchase an uninterruptible power supply (UPS) to ensure that they have telephone service at all times. UTOPIA customers will have XMission Voice access for 10-12 hours via the UTOPIA power supply. Please contact XMission if you would like UPS recommendations.

; What about 911 calls?
: XMission provides reliable Enhanced 911 (E911) emergency access. Please note: if you change addresses you must immediately notify XMission. Because of the portability of XMission Voice, XMission must keep a current address on file at all times to ensure that emergency personnel can locate your residence.

: Also please remember that you must have power and an Internet connection for 911 service to work. XMission cannot guarantee service in the event of a network or power outage.

; Do I have to talk through my computer?
: XMission Voice uses the same familiar telephone that you currently use. You can access a number of calling features using your computer, but you won’t have to keep your computer powered up to talk.

; Do I have to purchase any special equipment?
: XMission Voice includes all of the hardware you will require to begin making calls; however, XMission recommends that all customers purchase a UPS.

; Do I have to purchase a special phone?
: Unless you currently use a rotary dial phone, you should not have to purchase a new telephone.

; Will my fax machine still work?
: XMission Voice does not support faxing.

; Does XMission Voice allow for analog phones?
: Yes, in fact we anticipate that most people will use analog phones. Your phone plugs directly into an Analog Telephone Adapter (or ATA), which converts analog signals into digital signals for transmission over the Internet.

; What happens to my phone service if the network fails?
: Unfortunately, if network failure occurs, you will not have phone service. However, XMission has numerous monitoring systems in place to detect any possible glitches before they affect your service. We also communicate information to our customers about scheduled maintenance as soon as it becomes available.

; How secure is XMission Voice?
: XMission takes your security concerns very seriously, and we will happily discuss any issues about which you have questions. As with any phone service, or any information transmitted over the public Internet, XMission Voice has a degree of vulnerability to call interception.

; When my number moves over to XMission Voice, will my voice messages move over too?
: Unfortunately, it is not possible to transfer voice messages between carriers. Please contact the carrier that you are porting over from to see if they can help you save your voice mail before your number is moved to XMission Voice.

; What is the quality of your service?
: XMission only rolls out superior services. We subject everything we offer to rigorous testing and won’t rush substandard services out to our customers. XMission backs up all of its services with award-winning 24/7 technical support, and we keep our customers informed of anything that might affect them: like upgrades, scheduled downtime, or changes in business hours.

; Is XMission a stable company?
: Yes. As Utah’s oldest and most trusted Internet service provider, XMission has the experience and stability needed to launch and maintain a successful digital phone service.

<hr />
; References
: <div id="1">1 — http://www.qwest.com/residential/products/local/features/index.html</div>

XMission Voice

2012-04-03T14:28:56Z

Joe:

__NOTOC__
== About XMission Voice ==

For fifteen years, Utah residents and businesses have trusted XMission
to provide them with the highest-quality Internet services available;
now, we feel privileged to offer you multi-featured, reliable phone
service paired with the friendly, responsive customer support you
deserve.

Unlike traditional phone companies, XMission has employees ready to
assist you 24/7 from our local, Salt Lake City office. Because we
thoroughly test all of our services - and use them ourselves - we know
that you will have a positive experience with XMission Voice. However,
if you do require help at any time, please feel free to contact our
technicians via phone, email, or chat. You won't wait on hold for
hours, and we won't leave your issue unresolved.

With XMission Voice, you receive the best features of traditional
phone service plus several exciting new features available only
through Voice over IP technology. You can access features by either
entering access codes using your touch-tone phone, or by using the
VoIP Phone Features customer portal located inside the voicemail
interface at [http://voice.xmission.com http://voice.xmission.com]

If you would like more information about XMission Voice, please contact our
Sales department at 801-539-0852, 1-877-XMISSION or use our
[https://livesupport.xmission.com Livesupport] chat. Sales is
available Monday-Friday between 9am and 6pm.

Please note: XMission Voice is not compatible with alarm systems. You will need to keep your POTS land line for alarm service, or contact your alarm provider to see if they can upgrade your system with newer wireless equipment. Also, we are unable to guarantee that XMission Voice service will work properly with any device which utilizes a modem for communication, such as set top boxes (Tivo, satellite receivers, etc), home security systems, medical alert and monitoring systems, TDD and fax systems.

== XMission Voice Support ==
*[[XMission Voice Frequently Asked Questions]]
*[[Voice Troubleshooting]]
*[[Access Codes]] (VSC or Star Codes)
*[[Voicemail]]
*[[International Calling And Rates]]
*[[Important Information Regarding 911 Calls]]

== XMission SIP Registrar Service ==
XMission provides a free SIP registrar service. This means you can place SIP to SIP calls free of charge. Your '''SIP Phone Number''' is your '''XMission email address'''.

[[SIP Registrar Service]]

[[Category:VoIP]]

Announcements

2011-12-21T15:44:33Z

Joe: /* Are there any other ways to view announcements? */

==Why do XMission customers get announcements?==
XMission believes in full disclosure to our clients. Not only do we think that our customers deserve to know about things that may have gone wrong or are changing with the service they're paying for, but it also saves time troubleshooting an issue that may not have been local.

Announcements will also be sent if enhancements to our services or additional services are made available. Often, XMission will add a service or change the pricing for an existing service. By reading the announcements, customers can learn that a service they may have been waiting for is now available or even learn that they'll soon be saving money by using a newly available account type.

==Doesn't it make XMission look bad when things go wrong?==
Quite to the contrary. All ISP's have technical problems from time to time as there is no way to avoid it. We simply do our best to fully disclose problems when they arise, even as we do our best to minimize the problems themselves. XMission often receives praise from our customers because we fully disclose problems in a timely manner.

==How can I get announcements via email?==
By default, all customers automatically get announcements sent to the technical contact for their account. This can be changed by contacting XMission's accounting department via phone (in Salt Lake at 801-539-0852, or toll free at 877-964-7746) or email at [mailto:accounting@xmission.com accounting@xmission.com].

==Can I get announcements if I use IMAP?==
Yes. Announcements are now simply sent to the mailbox of each account's technical contact. It is no longer necessary to receive them via POP or the alternative mailing list.

==Can I unsubscribe from the announcements list?==
Although announcements are sent with our customers' best interest in mind (they help save time, frustration, and sometimes even money), XMission does allow people to "unsubscribe." We highly recommend that you continue to receive them though, since they are rarely sent and provide very helpful information. To help keep the inconvenience some customers may feel to an absolute minimum, each announcement starts with a very short overview, followed by details. By skimming the overview, it can be easy to tell if it concerns you.

If you have received an announcement from us already, please follow the link at the bottom of that message to stop receiving announcements. If you want to start receiving announcements again or want to stop them and don't have a current announcement you can unsubscribe with, please contact our accounting department during business hours at (801) 539-0852

==Are there any other ways to view announcements?==
Yes. There are three ways, other than email, to view announcements:
*WWW: http://xmission.com/announcements
*Usenet: xmission.announce
*FTP: ftp.xmission.com/archive/announce

[[Category:About|Announcements]]
[[Category:FAQ|Announcements]]