XMission Wiki - User contributions [en]

Billing

2024-09-26T23:10:25Z

Mandy: /* How can users update their account information? */

{{archived}}

==How are customers billed?==

Most billing by XMission is done via email. Typically 2 weeks before an account expires, a reminder is sent to the customer's email address to let him or her know it is time to send in a payment to continue service. This reminder outlines different payment options. Please make sure you provide us with a current email address so you receive the billing reminders.

If your business requires a physical bill, XMission can provide invoices via postal mail upon request. There is a $1.50 surcharge for postal mail invoice.

==Does XMission accept credit cards for payment?==

We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:

#You can pay securely through our control panel at https://xmission.com/control/login

#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 5pm, Monday through Friday.

===Automatic Credit Card Billing===

XMission's accounting system is able to automatically deduct your monthly payment from your Visa, MasterCard, American Express, or Discover card. If you'd like to set up automatic credit card charging for your account, that can be done while you are making your next payment via the web or telephone as outlined above. You must request this service and you can cancel automatic payment later by simply calling XMission Accounting.

==How can users cancel an account?==

To discontinue your services with XMission please give our billing department a call at 801-539-0852 or chat in at chat.xmission.com and we will be happy to assist with closing your account.

When an account remains unpaid for more than 2 weeks after the expiration date, we suspend access. If payment is not made a week after account suspension the account may be canceled. However, the files and mail for that customer remain on the system for some time after that, and at any time after access has been denied a customer can make payment to reactivate the account.

If a balance remains on your account at the time you wish to cancel service, you can contact XMission to receive a refund for the remaining days of service.

==Requests for refunds==

If you require a refund check for canceled service on your XMission account, we can issue and mail one within two weeks provided the credit is $10 or more. If payment was made via credit card a full refund will be issued for any unused services.

==How can users update their account information?==

Account contact information may be updated via https://xmission.com/control/login. You may also contact our billing department by phone at 801-539-0852 or via chat at chat.xmission.com

==How can users change their account name?==

If the time comes up that you need to change your account name, you can contact XMission Support and we will be happy to assist you with this request.

Remember that account names are always all lower case, with a maximum of 32 characters.

{{footer}}
[[Category:About|Billing]]
[[Category:FAQ|Billing]]
[[Category:Billing]]
[[Category:Getting Started]]

Billing

2024-09-26T23:09:07Z

Mandy: /* Requests for refunds */

{{archived}}

==How are customers billed?==

Most billing by XMission is done via email. Typically 2 weeks before an account expires, a reminder is sent to the customer's email address to let him or her know it is time to send in a payment to continue service. This reminder outlines different payment options. Please make sure you provide us with a current email address so you receive the billing reminders.

If your business requires a physical bill, XMission can provide invoices via postal mail upon request. There is a $1.50 surcharge for postal mail invoice.

==Does XMission accept credit cards for payment?==

We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:

#You can pay securely through our control panel at https://xmission.com/control/login

#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 5pm, Monday through Friday.

===Automatic Credit Card Billing===

XMission's accounting system is able to automatically deduct your monthly payment from your Visa, MasterCard, American Express, or Discover card. If you'd like to set up automatic credit card charging for your account, that can be done while you are making your next payment via the web or telephone as outlined above. You must request this service and you can cancel automatic payment later by simply calling XMission Accounting.

==How can users cancel an account?==

To discontinue your services with XMission please give our billing department a call at 801-539-0852 or chat in at chat.xmission.com and we will be happy to assist with closing your account.

When an account remains unpaid for more than 2 weeks after the expiration date, we suspend access. If payment is not made a week after account suspension the account may be canceled. However, the files and mail for that customer remain on the system for some time after that, and at any time after access has been denied a customer can make payment to reactivate the account.

If a balance remains on your account at the time you wish to cancel service, you can contact XMission to receive a refund for the remaining days of service.

==Requests for refunds==

If you require a refund check for canceled service on your XMission account, we can issue and mail one within two weeks provided the credit is $10 or more. If payment was made via credit card a full refund will be issued for any unused services.

==How can users update their account information?==

Our current accounting database does not allow for users to modify their own account information. To update any necessary fields, please email the Accounting Department at [mailto:accounting@xmission.com accounting@xmission.com] with the necessary information.

==How can users change their account name?==

If the time comes up that you need to change your account name, you can contact XMission Support and we will be happy to assist you with this request.

Remember that account names are always all lower case, with a maximum of 32 characters.

{{footer}}
[[Category:About|Billing]]
[[Category:FAQ|Billing]]
[[Category:Billing]]
[[Category:Getting Started]]

Billing

2024-09-26T23:07:11Z

Mandy: /* How can users cancel an account? */

{{archived}}

==How are customers billed?==

Most billing by XMission is done via email. Typically 2 weeks before an account expires, a reminder is sent to the customer's email address to let him or her know it is time to send in a payment to continue service. This reminder outlines different payment options. Please make sure you provide us with a current email address so you receive the billing reminders.

If your business requires a physical bill, XMission can provide invoices via postal mail upon request. There is a $1.50 surcharge for postal mail invoice.

==Does XMission accept credit cards for payment?==

We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:

#You can pay securely through our control panel at https://xmission.com/control/login

#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 5pm, Monday through Friday.

===Automatic Credit Card Billing===

XMission's accounting system is able to automatically deduct your monthly payment from your Visa, MasterCard, American Express, or Discover card. If you'd like to set up automatic credit card charging for your account, that can be done while you are making your next payment via the web or telephone as outlined above. You must request this service and you can cancel automatic payment later by simply calling XMission Accounting.

==How can users cancel an account?==

To discontinue your services with XMission please give our billing department a call at 801-539-0852 or chat in at chat.xmission.com and we will be happy to assist with closing your account.

When an account remains unpaid for more than 2 weeks after the expiration date, we suspend access. If payment is not made a week after account suspension the account may be canceled. However, the files and mail for that customer remain on the system for some time after that, and at any time after access has been denied a customer can make payment to reactivate the account.

If a balance remains on your account at the time you wish to cancel service, you can contact XMission to receive a refund for the remaining days of service.

==Requests for refunds==

If you require a refund check for canceled service on your XMission account, we can issue and mail one within two weeks. However, we do charge a $10 processing fee for all refunds.

This processing fee will be reimbursed* should you choose to re-establish your XMission account.

*Credit applied at time of payment for second month of service.

==How can users update their account information?==

Our current accounting database does not allow for users to modify their own account information. To update any necessary fields, please email the Accounting Department at [mailto:accounting@xmission.com accounting@xmission.com] with the necessary information.

==How can users change their account name?==

If the time comes up that you need to change your account name, you can contact XMission Support and we will be happy to assist you with this request.

Remember that account names are always all lower case, with a maximum of 32 characters.

{{footer}}
[[Category:About|Billing]]
[[Category:FAQ|Billing]]
[[Category:Billing]]
[[Category:Getting Started]]

Billing

2024-09-26T23:03:14Z

Mandy: /* Does XMission accept credit cards for payment? */

{{archived}}

==How are customers billed?==

Most billing by XMission is done via email. Typically 2 weeks before an account expires, a reminder is sent to the customer's email address to let him or her know it is time to send in a payment to continue service. This reminder outlines different payment options. Please make sure you provide us with a current email address so you receive the billing reminders.

If your business requires a physical bill, XMission can provide invoices via postal mail upon request. There is a $1.50 surcharge for postal mail invoice.

==Does XMission accept credit cards for payment?==

We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:

#You can pay securely through our control panel at https://xmission.com/control/login

#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 5pm, Monday through Friday.

===Automatic Credit Card Billing===

XMission's accounting system is able to automatically deduct your monthly payment from your Visa, MasterCard, American Express, or Discover card. If you'd like to set up automatic credit card charging for your account, that can be done while you are making your next payment via the web or telephone as outlined above. You must request this service and you can cancel automatic payment later by simply calling XMission Accounting.

==How can users cancel an account?==

To discontinue your services with XMission please give our billing department a call at 801-539-0852 and we will be happy to assist with closing your account.

When an account remains unpaid for more than a week after the expiration date, we automatically terminate access to that account. However, the files and mail for that customer remain on the system for some time after that, and at any time after access has been denied a customer can make payment to reactivate the account.

Although the system is automatic, it's always a good idea when canceling service with ''any '' utility provider to contact that provider and let them know. This can avoid confusion, inappropriate charges, and possible litigation at a later date.

If a balance remains on your account at the time you wish to cancel service, you can contact XMission to receive a refund for the remaining days of service, minus processing fees (see below.)

==Requests for refunds==

If you require a refund check for canceled service on your XMission account, we can issue and mail one within two weeks. However, we do charge a $10 processing fee for all refunds.

This processing fee will be reimbursed* should you choose to re-establish your XMission account.

*Credit applied at time of payment for second month of service.

==How can users update their account information?==

Our current accounting database does not allow for users to modify their own account information. To update any necessary fields, please email the Accounting Department at [mailto:accounting@xmission.com accounting@xmission.com] with the necessary information.

==How can users change their account name?==

If the time comes up that you need to change your account name, you can contact XMission Support and we will be happy to assist you with this request.

Remember that account names are always all lower case, with a maximum of 32 characters.

{{footer}}
[[Category:About|Billing]]
[[Category:FAQ|Billing]]
[[Category:Billing]]
[[Category:Getting Started]]

Billing

2024-09-26T22:59:55Z

Mandy: /* How are customers billed? */

{{archived}}

==How are customers billed?==

Most billing by XMission is done via email. Typically 2 weeks before an account expires, a reminder is sent to the customer's email address to let him or her know it is time to send in a payment to continue service. This reminder outlines different payment options. Please make sure you provide us with a current email address so you receive the billing reminders.

If your business requires a physical bill, XMission can provide invoices via postal mail upon request. There is a $1.50 surcharge for postal mail invoice.

==Does XMission accept credit cards for payment?==

We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:
#You can use our [https://accounting.xmission.com/pay/ Secure CGI Web Form] – this is the most secure method by which to pay.
#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 5pm, Monday through Friday.

*NOTE we no longer take payments over the phone on weekends or after 5pm. If your account is shut off please feel free to call us and we can get you turned back on, until the next business day.

===Automatic Credit Card Billing===

XMission's accounting system is able to automatically deduct your monthly payment from your Visa, MasterCard, American Express, or Discover card. If you'd like to set up automatic credit card charging for your account, that can be done while you are making your next payment via the web or telephone as outlined above. You must request this service and you can cancel automatic payment later by simply calling XMission Accounting.

==How can users cancel an account?==

To discontinue your services with XMission please give our billing department a call at 801-539-0852 and we will be happy to assist with closing your account.

When an account remains unpaid for more than a week after the expiration date, we automatically terminate access to that account. However, the files and mail for that customer remain on the system for some time after that, and at any time after access has been denied a customer can make payment to reactivate the account.

Although the system is automatic, it's always a good idea when canceling service with ''any '' utility provider to contact that provider and let them know. This can avoid confusion, inappropriate charges, and possible litigation at a later date.

If a balance remains on your account at the time you wish to cancel service, you can contact XMission to receive a refund for the remaining days of service, minus processing fees (see below.)

==Requests for refunds==

If you require a refund check for canceled service on your XMission account, we can issue and mail one within two weeks. However, we do charge a $10 processing fee for all refunds.

This processing fee will be reimbursed* should you choose to re-establish your XMission account.

*Credit applied at time of payment for second month of service.

==How can users update their account information?==

Our current accounting database does not allow for users to modify their own account information. To update any necessary fields, please email the Accounting Department at [mailto:accounting@xmission.com accounting@xmission.com] with the necessary information.

==How can users change their account name?==

If the time comes up that you need to change your account name, you can contact XMission Support and we will be happy to assist you with this request.

Remember that account names are always all lower case, with a maximum of 32 characters.

{{footer}}
[[Category:About|Billing]]
[[Category:FAQ|Billing]]
[[Category:Billing]]
[[Category:Getting Started]]

Nonprofit Service Policy

2019-06-13T16:22:29Z

Mandy: /* Contact Information */

==Introduction==

Thank you for your interest in XMission’s donated Internet services for nonprofit organizations. As a local business and the first Internet provider in Utah, we have a strong commitment to our community. Because of this commitment, XMission provides free Internet services to all qualifying Utah nonprofits, which includes the same friendly service that we offer to all of our customers.

Please read this entire document to understand everything offered and required to receive donated service from XMission. We will try to respond to your questions and submissions within 3 business days.

==Policy Details==

'''Before you apply for donated Internet services from XMission, you need to review and agree to the following policies:'''
* XMission may donate '''up to''' $50 of Internet services to nonprofit groups on a monthly basis. This amount will only be applied to a single XMission account.
* XMission will not apply remaining monthly credit to your account balance if less than $50 in service is utilized in any given month.
* Nonprofits must send an annual request letter to renew and continue free Internet services. As a courtesy, XMission will contact you one month prior to your renewal date.
* XMission donates up to $50 total to an organization, rather than $50 to every location associated with larger nonprofit organizations. Our intention is to help a wide spectrum of community organizations.
* XMission will consider donations to nonprofits outside of Utah on a case-by-case basis. However, Utah nonprofits receive preferential consideration.
* XMission's staff is trained to help customers who understand the Internet and how to use XMission's products (e.g., web hosting and connectivity). Therefore, your XMission account must have a designated technical contact available to work with our technical support department. If your staff is not technically savvy, please let us know so we can recommend some outside resources that might be able to help you. XMission provides nonprofits with the same excellent customer assistance that we provide to our paying customers. Please understand that we simply don't have the resources to provide additional hand holding.
* XMission reserves the right to terminate unused accounts with fair notice.
* XMission reserves the right to refuse donation of services for any reason. There is no guarantee of donations for nonprofit applicants.
* XMission reserves the right to cancel donated services for any nonprofit who's staff or consultants choose to speak poorly of XMission in a public forum rather than contact us directly to resolve an issue.

==Sign-up Application Details==

'''When you apply, please provide XMission with the following documents via email, an office visit or postal mail:'''
* A written request for assistance.
* Copies of your printed literature and newsletters.
* A copy of your current nonprofit status with State or Federal agencies (e.g., Utah 501c3).
* A brief history of your organization, including years in business, number of members, etc.
* A description of what your organization does (i.e., your "statement of purpose").
* A description of how you hope to use XMission donated services (e.g., web hosting).

==Ongoing Requirements==
We value this reciprocal relationship, and want to continue helping your organization. Your cooperation, in turn, greatly helps XMission, a local business, to gain visibility.

Ongoing requirements for free Internet service from XMission:
* If XMission provides your organization with free web hosting, please place an XMission banner (available [[Banners|here]]) that links to xmission.com on your website’s homepage.
* Recognition of XMission’s donation in your newsletters (postal, email, or other). Note that XMission would appreciate a copy of any newsletter recognition for our records.
* Positive referrals to businesses, individuals and organizations for XMission when asked, and mentioning XMission as your “preferred” Internet provider. We greatly appreciate referrals many of you send us.
* To ensure that your organization receives necessary updates and information regarding your account, please keep your contact information current at: http://xmission.com/contact/
* Compliance with XMission’s Acceptable Use Policy: http://xmission.com/legal
* If your organization fails to comply with any of the above, you will receive a written warning or termination of donated service, depending on the specific situation.

==Contact Information==

Nonprofit
nonprofit@xmission.com
801-539-0852

Postal Mail Address:
XMission
Attn: Nonprofit Accounts
51 E. 400 S., Suite 200
Salt Lake City, UT 84111

[[Category:About]][[Category:FAQ]]

Domain Transfer and Redemption

2016-09-30T16:29:54Z

Mandy:

=== Transfer ===

'''NOTE: In order to successfully transfer a domain, XMission requires customers to keep their email addresses current.'''

When a customer decides to transfer a domain, they will receive a series of emails with instructions on the process. However, the following challenges often arise:

1. The email never arrives due to spam filters, etc.

2. The customer may not respond quickly enough to the emails. After 5 days, the customer must start the transfer again.

3. The customer may have the wrong email address associated with the domain.

4. The customer may not have their password for the domains management page, which is separate from their XMission account password.

'''To successfully transfer a domain, the following conditions must exist:'''

1. A domain cannot be in a locked or hold status.

2. For reseller to reseller transfers - or registrar to registrar transfers - the domain must have resided with the losing registrar for more than 60 days since it was first registered or transferred there.

3. Transfers add one year to the domain's registration; therefore, the gaining reseller must have a sufficient balance for the renewal in order to complete the transfer request.

4. Domain names that are expired but not deleted (up to 40 days past the expiry date, for most TLDs) can be transferred.

5.The current administrative contact's email address must be valid, to allow for the confirmation of the transfer request.

'''NOTE: A domain's name servers cannot be changed during a registrar transfer. The nameservers will remain the same during the transfer, and they can be changed once the domain has reached the receiving registrar.'''

=== Redemption ===

One of the most costly things to happen to a domain is when they go into a redemption.

Redemption is when a domain has gone through a renewal phase without payment, that phase is usually 40 days from the first warning. It will then sit 30 days in a hold state until its released into the general public. The cost for bringing a domain out of redemption is 90 dollars that includes the 1 year renewal.

=== Extra Info ===

Not all registrars handle transfers/renewals or registrations the same as our reseller. Some places don't want to let domains go so they drag their feet and make it difficult which is annoying but there really is nothing we can do about it.

{{:Legacy_Shared_Hosting}}
[[Category:Legacy Hosting|Domain Transfer]]

Billing

2014-02-27T17:54:54Z

Mandy:

{{archived}}

==How are customers billed?==

Most billing by XMission is done via email. Typically 2 weeks before an account expires, a reminder is sent to the customer's email address to let him or her know it is time to send in a payment to continue service. This reminder outlines different payment options. Please make sure you provide us with a current email address so you receive the billing reminders.

If your business requires a physical bill, XMission can provide invoices via postal mail upon request. To check your current account statistics, send an email message to [mailto:acctstat@xmission.com acctstat@xmission.com] and your status will be automatically returned to you by the system.

You can also check on your account status during a telnet session by typing <tt>acctstat</tt> at the prompt after you have logged into your own account.

==Does XMission accept credit cards for payment?==

We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:
#You can use our [https://accounting.xmission.com/pay/ Secure CGI Web Form] – this is the most secure method by which to pay.
#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 6pm, Monday through Friday.

===Automatic Credit Card Billing===

XMission's accounting system is able to automatically deduct your monthly payment from your Visa, MasterCard, American Express, or Discover card. If you'd like to set up automatic credit card charging for your account, that can be done while you are making your next payment via the web or telephone as outlined above. You must request this service and you can cancel automatic payment later by simply calling XMission Accounting.

==How can users cancel an account?==

To discontinue your services with XMission please give our billing department a call at 801-539-0852 and we will be happy to assist with closing your account.

When an account remains unpaid for more than a week after the expiration date, we automatically terminate access to that account. However, the files and mail for that customer remain on the system for some time after that, and at any time after access has been denied a customer can make payment to reactivate the account.

Although the system is automatic, it's always a good idea when canceling service with ''any '' utility provider to contact that provider and let them know. This can avoid confusion, inappropriate charges, and possible litigation at a later date.

If a balance remains on your account at the time you wish to cancel service, you can contact XMission to receive a refund for the remaining days of service, minus processing fees (see below.)

==Requests for refunds==

If you require a refund check for canceled service on your XMission account, we can issue and mail one within two weeks. However, we do charge a $10 processing fee for all refunds.

This processing fee will be reimbursed* should you choose to re-establish your XMission account.

*Credit applied at time of payment for second month of service.

==How can users update their account information?==

Our current accounting database does not allow for users to modify their own account information. To update any necessary fields, please email the Accounting Department at [mailto:accounting@xmission.com accounting@xmission.com] with the necessary information.

==How can users change their account name?==

If the time comes up that you need to change your account name, you can contact XMission Support and we will be happy to assist you with this request.

Remember that account names are always all lower case, with a maximum of 32 characters.

{{footer}}
[[Category:About|Billing]]
[[Category:FAQ|Billing]]
[[Category:Billing]]
[[Category:Getting Started]]