XMission Wiki - User contributions [en]

Purchasing Zimbra Licensing and Support

2025-04-17T17:22:49Z

Richey:

XMission offers an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Chat and Video licensing and support, and official Zimbra Support.

'''How it works.'''

Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses.

XMission charges retail rates for licensing and support. Discounts are available to academic, government, and non-profit organizations.

Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line.

Zimbra License And Support Options

== Zimbra Purchase Options ==

Across all Zimbra licensing, there are two purchasing options available: a term subscription or a one-time perpetual purchase of the licenses.

'''Subscription.''' One and two-year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates via their Zimbra Standard or Premier Support, portal access, and more. Licenses renew every year based on the day of purchase. Customers who do not renew their annual subscription will lose the right to use the software and receive support. This differs from a perpetual license which entitles customers to permanent use of the software.
** '''Pricing:''' 25 Professional Edition mailbox license 1-year subscriptions are $963 with Standard Support and $1001 with Premier Support.

'''Perpetual.''' This is a permanent software license purchase for the major release version you are buying. A first-year term support agreement is required at the time of purchase. Zimbra Support can be purchased in either a one, two, or three-year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access, and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services and software assurance. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.
** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Premier Support are $2166 first year. Yearly Premier Support agreements are $433.25 thereafter.
** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Standard Support are $2079 first year. Yearly Standard Support agreements are $346.50 thereafter.

== Zimbra Collaboration Mailboxes ==

Zimbra defines a mailbox license as an account with a physical email inbox and typically belongs to one person. Distribution lists and aliases do not occupy a mailbox license as they are freely included in the licensing.

General description of available Zimbra Collaboration mailbox types:

'''Professional Edition'''
** Supports email, contacts, calendar, tasks, briefcase, and preferences.
*** Zimbra 10 adds Zimbra Chat, Zimbra Drive, and the new Zimbra modules.
*** The Zimbra Modules include Backup, Admin, HSM, and Mobile.
** Includes Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync (Zimbra Mobile), Zimbra Archiving & Discovery, and Litigation Hold.

'''Standard Edition'''
** Supports email, contacts, calendar, tasks, briefcase, and preferences.
*** Zimbra 10 adds chat, drive, and the native modules.
** Standard Edition licensing does '''not''' include Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync, or Zimbra Archiving & Discovery.

''Note:'' Customers may mix and match mailbox types; however, there is a minimum purchase requirement of 25 seats per mailbox type.

View a complete [https://www.zimbra.com/email-server-software/product-edition-comparison/ Zimbra.com Product Comparison Chart] here.

== Zimbra Support Options ==

Support options available from Zimbra.com for all levels of Zimbra licensing and Zimbra add-on products:

'''Premier''' Support and Subscription
** Unlimited email support incidents - Business hours phone support - 24x7 crisis support (system downtime only) - Software upgrade protection

'''Standard''' Support and Subscription
** Unlimited email support incidents - Business hours phone support - Software upgrade protection

''Note:'' The yearly cost difference between Standard and Premier support is very nominal. XMission recommends that customers purchase Premier service for the first year when you are more likely to require extra help and then consider Standard on subsequent renewal periods if cost is a concern.

When purchasing any support plan be sure to read about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.]

== Outlook for Mac ==

Network Edition customers can add EWS (Exchange Web Services) for native Outlook for Mac functionality to their installation via this add-on licensing.

'''Outlook for Mac functionality''' - "EWS licensing" is an optional license subscription
** Available for Zimbra Collaboration 10 and higher only
** Order in 25 mailbox increments with a 25 mailbox minimum order
== Zimbra Connect ==

Zimbra Chat and Video allows your Zimbra server (Network Edition) to host live group chats, video conferences, audio conversations, and file and screen sharing all from your Zimbra webmail interface.

'''Zimbra Chat and Video''' - Is an optional license subscription available only to Network Edition installations
** Available for Zimbra Collaboration 10 and higher only
** Order in 25 mailbox increments with a 25 mailbox minimum order
** Support for Zimbra Connect is ordered at the same service level as your Network Edition licensing
Zimbra Chat and Video is a subscription-only license.

== Zimbra Modules ==

With Zimbra 10, the functionalities previously provided by NG modules and Zimbra Suite Plus have been replaced by Zimbra-native modules.

'''Zimbra Backup''' Back up every single item and event on your server with split-second precision. Specifically designed to avoid data loss.

'''Zimbra Admin''' Grant Delegated Admin rights to users on your server so they can perform user management tasks, such as setting quotas, modifying COS variables, and setting user limits for your domains.

'''Zimbra HSM''' HSM allows you to manage multiple volumes and HSM policies through the Zimbra Administration Zimlet, giving you the tools to organize and manage your storage effectively.

'''Zimbra Mobile''' Zimbra Mobile allows your users to synchronize their Zimbra mailbox with their mobile devices through the widespread Exchange ActiveSync protocol, natively supported by the vast majority of mobile devices.

The Zimbra Network Edition server software with Professional Edition mailboxes already includes all the above native Modules.

== Ordering Zimbra Licenses ==

'''Important''' - Orders take 3-5 business days to complete after payment processes
Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746
Non-profits, government, and academic entities qualify for special pricing. Non-profits must provide a copy of their 501c3 certification and Schools must provide a copy of their State charter paperwork.
== Zimbra Renewals ==

XMission can renew Zimbra license subscriptions and support agreements for anyone. If your previous vendor went out of business or stopped returning your calls and emails, we can help. Simply contact us to get a quote and renew today, zimbrasales@xmission.com.

An important note about renewals. Zimbra adds a '''+20% late fee''' to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.

https://www.zimbra.com/legal/support-terms Reference section 3, 3.1, bullet point 3.

If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.

== Zimbra Administration ==

Download the latest ZCS Network Edition https://www.zimbra.com/products/downloads.html
[[Upgrading Zimbra from Open Source Edition to Network Edition]]
Sharing the Connector for Outlook with your users
** The Zimbra Connector for Microsoft Outlook can be found on your Zimbra server once it is installed. You also find other downloads, like Migration Wizards too.
** Zimbra downloads URL (replace "yourservername" and "example.com" with your actual server name and domain): https://yourservername.example.com/zimbra/downloads/index.html
Note to admins: Per the Zimbra terms and conditions accepted upon installation of the license, there is no way to recapture the license and hence no refund opportunity.
== Zimbra.com Support ==
Read this post on best practices for opening a support case with Zimbra - '''https://blog.zimbra.com/2017/02/opening-zimbra-support-case-best-practices/'''

This support overview document is considered a must-read for licensing customers.
** Includes support phone numbers and other useful information - https://www.zimbra.com/support/support_overview.html
** Zimbra video about their support process: https://www.youtube.com/watch?v=xEGLxXzpImc
Zimbra.com general support page - https://www.zimbra.com/support
Zimbra.com login for ZCS administrators with paid support - https://support.zimbra.com/supportlogin.php
Zimbra.com support terms and conditions - https://www.zimbra.com/support/terms.html
Zimbra.com forums - https://www.zimbra.com/forums/
Zimbra.com legal information - https://www.zimbra.com/legal/licensing - https://www.zimbra.com/legal/support-terms
== XMission Services for Zimbra ==

[https://xmission.com/professional_services Professional Services] and Support engagements available at hourly or contract rates
Server configuration and management
Zimlet creation and testing
Custom on-boarding processes
External systems integration
Branding and theming
[https://xmission.com/domains Domain name registration services]
[https://xmission.com/ssl SSL certificate registration services]
[https://xmission.com/zimbra Hosted Zimbra] services. When running your own mail server isn't the best solution, we can help.
Please address any additional questions about Zimbra Licensing and Support to XMission's VP of Product for Zimbra via email, zimbrasales@xmission.com.

[[Category: Zimbra]]

Purchasing Zimbra Licensing and Support

2024-06-27T15:09:56Z

Richey:

XMission offers an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Chat and Video licensing and support, and official Zimbra Support.

'''How it works.'''

Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses.

XMission charges retail rates for licensing and support. Discounts are available to academic, government, and non-profit organizations.

Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line.

Zimbra License And Support Options

== Zimbra Purchase Options ==

Across all Zimbra licensing, there are two purchasing options available: a term subscription or a one-time perpetual purchase of the licenses.

'''Subscription.''' One and two-year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates via their Zimbra Standard or Premier Support, portal access, and more. Licenses renew every year based on the day of purchase. Customers who do not renew their annual subscription will lose the right to use the software and receive support. This differs from a perpetual license which entitles customers to permanent use of the software.
** '''Pricing:''' 25 Professional Edition mailbox license 1-year subscriptions are $875 with Standard Support and $910 with Premier Support.

'''Perpetual.''' This is a permanent software license purchase for the major release version you are buying. A first-year term support agreement is required at the time of purchase. Zimbra Support can be purchased in either a one, two, or three-year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access, and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services and software assurance. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.
** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Premier Support are $1968.75 first year. Yearly Premier Support agreements are $393.75 thereafter.
** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Standard Support are $1890 first year. Yearly Standard Support agreements are $315 thereafter.

== Zimbra Collaboration Mailboxes ==

Zimbra defines a mailbox license as an account with a physical email inbox and typically belongs to one person. Distribution lists and aliases do not occupy a mailbox license as they are freely included in the licensing.

General description of available Zimbra Collaboration mailbox types:

'''Professional Edition'''
** Supports email, contacts, calendar, tasks, briefcase, and preferences.
*** Zimbra 10 adds Zimbra Chat, Zimbra Drive, and the new Zimbra modules.
*** The Zimbra Modules include Backup, Admin, HSM, and Mobile.
** Includes Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync (Zimbra Mobile), Zimbra Archiving & Discovery, and Litigation Hold.

'''Standard Edition'''
** Supports email, contacts, calendar, tasks, briefcase, and preferences.
*** Zimbra 10 adds chat, drive, and the native modules.
** Standard Edition licensing does '''not''' include Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync, or Zimbra Archiving & Discovery.

''Note:'' Customers may mix and match mailbox types; however, there is a minimum purchase requirement of 25 seats per mailbox type.

View a complete [https://www.zimbra.com/email-server-software/product-edition-comparison/ Zimbra.com Product Comparison Chart] here.

== Zimbra Support Options ==

Support options available from Zimbra.com for all levels of Zimbra licensing and Zimbra add-on products:

'''Premier''' Support and Subscription
** Unlimited email support incidents - Business hours phone support - 24x7 crisis support (system downtime only) - Software upgrade protection

'''Standard''' Support and Subscription
** Unlimited email support incidents - Business hours phone support - Software upgrade protection

''Note:'' The yearly cost difference between Standard and Premier support is very nominal. XMission recommends that customers purchase Premier service for the first year when you are more likely to require extra help and then consider Standard on subsequent renewal periods if cost is a concern.

When purchasing any support plan be sure to read about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.]

== Outlook for Mac ==

Network Edition customers can add EWS (Exchange Web Services) for native Outlook for Mac functionality to their installation via this add-on licensing.

'''Outlook for Mac functionality''' - "EWS licensing" is an optional license subscription
** Available for Zimbra Collaboration 10 and higher only
** Order in 25 mailbox increments with a 25 mailbox minimum order
== Zimbra Connect ==

Zimbra Chat and Video allows your Zimbra server (Network Edition) to host live group chats, video conferences, audio conversations, and file and screen sharing all from your Zimbra webmail interface.

'''Zimbra Chat and Video''' - Is an optional license subscription available only to Network Edition installations
** Available for Zimbra Collaboration 10 and higher only
** Order in 25 mailbox increments with a 25 mailbox minimum order
** Support for Zimbra Connect is ordered at the same service level as your Network Edition licensing
Zimbra Chat and Video is a subscription-only license.

== Zimbra Modules ==

With Zimbra 10, the functionalities previously provided by NG modules and Zimbra Suite Plus have been replaced by Zimbra-native modules.

'''Zimbra Backup''' Back up every single item and event on your server with split-second precision. Specifically designed to avoid data loss.

'''Zimbra Admin''' Grant Delegated Admin rights to users on your server so they can perform user management tasks, such as setting quotas, modifying COS variables, and setting user limits for your domains.

'''Zimbra HSM''' HSM allows you to manage multiple volumes and HSM policies through the Zimbra Administration Zimlet, giving you the tools to organize and manage your storage effectively.

'''Zimbra Mobile''' Zimbra Mobile allows your users to synchronize their Zimbra mailbox with their mobile devices through the widespread Exchange ActiveSync protocol, natively supported by the vast majority of mobile devices.

The Zimbra Network Edition server software with Professional Edition mailboxes already includes all the above native Modules.

== Ordering Zimbra Licenses ==

'''Important''' - Orders take 3-5 business days to complete after payment processes
Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746
Non-profits, government, and academic entities qualify for special pricing. Non-profits must provide a copy of their 501c3 certification and Schools must provide a copy of their State charter paperwork.
== Zimbra Renewals ==

XMission can renew Zimbra license subscriptions and support agreements for anyone. If your previous vendor went out of business or stopped returning your calls and emails, we can help. Simply contact us to get a quote and renew today, zimbrasales@xmission.com.

An important note about renewals. Zimbra adds a '''+20% late fee''' to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.

https://www.zimbra.com/legal/support-terms Reference section 3, 3.1, bullet point 3.

If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.

== Zimbra Administration ==

Download the latest ZCS Network Edition https://www.zimbra.com/products/downloads.html
[[Upgrading Zimbra from Open Source Edition to Network Edition]]
Sharing the Connector for Outlook with your users
** The Zimbra Connector for Microsoft Outlook can be found on your Zimbra server once it is installed. You also find other downloads, like Migration Wizards too.
** Zimbra downloads URL (replace "yourservername" and "example.com" with your actual server name and domain): https://yourservername.example.com/zimbra/downloads/index.html
Note to admins: Per the Zimbra terms and conditions accepted upon installation of the license, there is no way to recapture the license and hence no refund opportunity.
== Zimbra.com Support ==
Read this post on best practices for opening a support case with Zimbra - '''https://blog.zimbra.com/2017/02/opening-zimbra-support-case-best-practices/'''

This support overview document is considered a must-read for licensing customers.
** Includes support phone numbers and other useful information - https://www.zimbra.com/support/support_overview.html
** Zimbra video about their support process: https://www.youtube.com/watch?v=xEGLxXzpImc
Zimbra.com general support page - https://www.zimbra.com/support
Zimbra.com login for ZCS administrators with paid support - https://support.zimbra.com/supportlogin.php
Zimbra.com support terms and conditions - https://www.zimbra.com/support/terms.html
Zimbra.com forums - https://www.zimbra.com/forums/
Zimbra.com legal information - https://www.zimbra.com/legal/licensing - https://www.zimbra.com/legal/support-terms
== XMission Services for Zimbra ==

[https://xmission.com/professional_services Professional Services] and Support engagements available at hourly or contract rates
Server configuration and management
Zimlet creation and testing
Custom on-boarding processes
External systems integration
Branding and theming
[https://xmission.com/domains Domain name registration services]
[https://xmission.com/ssl SSL certificate registration services]
[https://xmission.com/zimbra Hosted Zimbra] services. When running your own mail server isn't the best solution, we can help.
Please address any additional questions about Zimbra Licensing and Support to XMission's VP of Product for Zimbra via email, zimbrasales@xmission.com.

[[Category: Zimbra]]

PST to Zimbra Migration

2017-11-08T23:15:27Z

Richey: Created page with "Use a windows install (win7-10) and install Outlook (2007-2013). Add the Profile via the Mail app. You can get here by going to Control Panel -> search for "Mail". -> Click o..."

Use a windows install (win7-10) and install Outlook (2007-2013).

Add the Profile via the Mail app. You can get here by going to Control Panel -> search for "Mail". -> Click on "Mail 32/64bit".

'''Add Profile'''

Step 1 [[File:Profile_Add1.PNG]]

Step 2 [[File:Profile_Add2.PNG]]

Step 3 [[File:Profile_Add3.PNG]]

Step 4 [[File:Profile_Add4.PNG]]

Step 5 [[File:Profile_Add5.PNG]]

I suggest that you get in contact with the provider for any additional settings you may need to configure in the "More Settings ..." Menus.

'''Export Mailbox'''

Open up Outlook, allow the account to fully download everything. We're going to export the mailbox to a .PST file.

For Outlook 2007, click on "File" Then click on "Import/Export".

Step 1 [[File:Outlook_Export1.PNG]]

Step 2 [[File:Outlook_Export2.PNG]]

Step 3 [[File:Outlook_Export3.PNG]]

Step 4 [[File:Outlook_Export4.PNG]]

'''Zimbra Migration Wizard'''

Once exported, open up the migration wizard. Here is a link to the download: https://s3.amazonaws.com/files.zimbra.com/downloads/zmt/ZCSPSTImportWizard-8.7.1.1661.zip

Once you have it installed, and have it open follow these steps to import the .pst file to Zimbra.

Step 1 [[File:Zimbra_Wizard_Step1.PNG]]

Step 2 [[File:Zimbra_Wizard_Step2.PNG]]

Step 3 [[File:Zimbra_Wizard_Step3.PNG]]

Step 4 [[File:Zimbra_Wizard_Step4.PNG]]

Click on "Migrate" and watch the magic happen. Once it finished check out the account and make sure the customer verifies everything looks correct. You can now remove the .pst and mail profile off your computer.

File:Zimbra Wizard Step4.PNG

2017-11-08T23:15:15Z

Richey:

File:Zimbra Wizard Step3.PNG

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File:Zimbra Wizard Step2.PNG

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File:Zimbra Wizard Step1.PNG

2017-11-08T23:14:59Z

Richey:

File:Profile Add5.PNG

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File:Profile Add4.PNG

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File:Profile Add3.PNG

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File:Profile Add2.PNG

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File:Profile Add1.PNG

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File:Outlook Export4.PNG

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File:Outlook Export3.PNG

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File:Outlook Export2.PNG

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File:Outlook Export1.PNG

2017-11-08T23:13:42Z

Richey:

Hosted Email:Outlook Connector

2017-03-17T22:34:12Z

Richey:

== Zimbra Connector for Outlook==

Zimbra Premium accounts can use the ZCS Zimbra Connector for Outlook with their Microsoft Outlook desktop application to synchronize calendar, contacts, tasks, and mail with the XMission Zimbra servers.

When possible, your domain administrator should download and provide you with the most recent copy of the connector files which are kept in the Admin Console. [http://wiki.xmission.com/index.php/Zimbra_Hosting_Admin#Importing_Accounts_from_Exchange|Outlook Connector download instructions.]

== Supported Versions of Microsoft Windows Operating Systems ==
* ZCO supports Microsoft Operating Systems: Windows XP with required updates, Vista, Windows 7, Windows 8, and Windows 10.

== Supported Versions of Microsoft Outlook ==
* Outlook 2013: 32-bit and 64-bit editions of Microsoft Office are supported.
* Outlook 2010: 32-bit and 64-bit editions of Microsoft Office are supported.
* Outlook 2007: Client computers must have Microsoft Office Outlook 2007 SP2 or later installed.
* Outlook 2003: Client computers must have Microsoft Office Outlook 2003 SP3 or later installed.

== Installation Guide ==

The connector can only be installed on an active installation of the Outlook application. If you have not yet run and give a basic configuration to Outlook please do so first.

<h3> Downloading the Zimbra Connector for Outlook </h3>
* Please close out of your Outlook application completely.
* Log into [http://zimbraadmin.xmission.com http://zimbraadmin.xmission.com] if you have admin rights for Zimbra.
** If you do not have access ask your Zimbra domain administrator for the file.
* Zimbra 8.7 downloads can be found here:
* [https://files.zimbra.com/downloads/zco/8.7.0/1650/ZimbraConnectorOLK_8.7.0.1650_x86.msi | Zimbra Connector for Outlook 32 Bit],
* [https://files.zimbra.com/downloads/zco/8.7.0/1650/ZimbraConnectorOLK_8.7.0.1650_x64.msi [ Zimbra Connector for Outlook 64 Bit]

<b>Windows 10/Outlook 2016 Support</b>:<br />
* The Zimbra 8.7.1 connector fixes issues with Windows 10 and Outlook 2016.
* Note that, as of this writing, our servers are on 8.7.1.
* [https://files.zimbra.com/downloads/zco/8.7.1/1661/ZimbraConnectorOLK_8.7.1.1661_x86.msi | Zimbra Connector for Outlook 32 Bit],
* [https://files.zimbra.com/downloads/zco/8.7.1/1661/ZimbraConnectorOLK_8.7.1.1661_x64.msi | Zimbra Connector for Outlook 64 Bit]

Documentation: [https://zimbra.xmission.com:7071/zimbraAdmin/help/admin/pdf/User%20Instructions%20Connector%20for%20Outlook.pdf?locid=en_US 8.6 Documentation]
* On the left column, click on "Tools and Migration"
* Click and download the correct version of Zimbra Connector for Outlook to your computer..
'''* NOTE''' 32bit/64bit refers to your version of Outlook application and not your Operating System.
:[[Image:ZOCstep1.png]]
<br>
<h3> Installing the Zimbra Connector for Outlook </h3>
* Find the downloaded file and double-click to run
:[[Image:ZOCstep2.PNG]]
<br>
* Follow the instructions on the installer
:[[Image:ZOCstep3.PNG]]
<br>
:[[Image:ZOCstep4.PNG]]
<br>
:[[Image:ZOCstep5.PNG]]
<br>
* When the installer completes or diappears, the Connector was installed.

<h3> Setting up a new profile with Zimbra Connector for Outlook </h3>
'''* NOTE''' This is assuming that you have other profiles or accounts already in your Outlook.
* Click on the Start Button
* Open up Control Panel
:[[Image:StepCP.png]]
<br>
* Search for Mail either in the Control Panel or the search bar on the top right.
* Click on Mail
:[[Image:ZOCstep6.png]]
<br>
* Click on Profiles
:[[Image:ZOCstep7.png]]<br>
* Add a new Profile. Name it Zimbra if possible.
:[[Image:ZOCstep8.png]]
<br>
:[[Image:ZOCstep9.png]]
<br>
* Select "Manually configure server settings..."
:[[Image:ZOCstep10.png]]
<br>
* Select "Other" and click on "Zimbra Collaboration Server"
:[[Image:ZOCstep11.jpg]]
<br>
* Fill out the Information like in the following image
:[[Image:ZOCstep12.PNG]]
<br>
* Go to the "Connection Settings" tab
** Select "No Proxy" under "Configure Proxies"
:[[Image:ZOCstep13.png]]
<br>
* Click "Apply" and "OK"
:[[Image:ZOCstep14.PNG]]
<br>
* If you see a Finish page, then the process was successful
:[[Image:ZOCstep15.PNG]]
<br>
'''* NOTE''' If you don't have any profiles or Email accounts started with Outlook, simply start Outlook and follow the above instructions
<br>

==Starting Outlook after ZCO Install ==
* When you start Outlook for the first time after the installation of Zimbra Connector for Outlook, it will run a "Send/Recieve" to start the sync.
:[[Image:ZOCstep16.PNG]]
<br>
* After this, you should be good to go!

[[Category:Client Email Configuration|Zimbra|Outlook Connector]]
[[Category:Zimbra|Outlook Connector]]

== Troubleshooting ==
If you experience issues with your Zimbra Connector for Outlook, please refer to this page for troubleshooting:
https://zimbra.xmission.com:7071/zimbraAdmin/help/en_US/admin/pdf/User%20Instructions%20Connector%20for%20Outlook.pdf

DNS

2015-08-21T17:56:42Z

Richey: /* What is DNS? */

==What is DNS?==

===Overview===
DNS stands for Domain Name System, it is a protocol within the set of standards for how computers exchange data on the internet and private networks. A simple explanation would be it is responsible for turning a recognizable name like xmission.com into a IP address like 198.60.22.4. You use DNS everyday and may not be aware of it. From a simple email to visiting your favorite social network. In the background your computer connects to a DNS Server or Name Server which manages a database that maps domain names to IP addresses.

When you connect your desktop or laptop computer to the internet, most of the time you get an IP address that comes from a DHCP server on your network. The job of this DHCP server is to make sure your computer has a IP address and other network configurations it needs to give you access online. Normal circumstances when you connect your computer to the internet you will be using XMissions DNS. This is done automatically when you connect. You can refer to this as your Primary DNS.

If you run a business we know that having a reliable connection to the internet is essential. Down time as we all know means loss of sales and unhappy customers. In a perfect world we would never have an outage, however outages can and do occur. Having a backup is not something that we thing of until it is too late. DNS resilience is determined by the steps you take to ensure your business, or home network is available to the internet. Setting up primary and secondary DNS servers is key to keeping you online.

There are many public DNS providers like OpenDNS and Google's Public DNS that allow you to use their free service as a primary or secondary DNS. Setting them up will take a little configuration on your side, however in the end if there is an outage on your primary DNS your secondary will kick in for redundancy.

===Advanced===
* What is the Primary DNS Server?
XMissions Primary DNS server is 198.60.22.2. This server is responsible for any new entries and updates from DNS zones. It holds the "Master Copy" of all DNS records.

* What is the Secondary DNS Server?
XMissions Secondary DNS server is 198.60.22.22. This server is mainly for redundancy. It will simulate what is on the Primary DNS server and relatively act the same as our Primary DNS server.

* What are tertiary, quaternary, quinary, senary, septenary, etc. DNS Servers?
These servers are for pure redundancy. You can have many other DNS servers for your connections. Typically these servers are typically offsite, whereas our DNS servers are onsite. If both XMissions Primary and Secondary DNS servers go down, thats when these DNS servers will kick in. Popular providers for this kind of service is OpenDNS and Google's Public DNS.

*What is DNS Caching?
DNS Cache is a database of all domain names. It's purpose is to translate domain names to IP addresses. For example, the database will translate xmission.com to 198.60.22.4. Occasionally, there may be issues with a DNS server caching information that is no longer valid. A DNS Flush will update the information to be valid. If you need to manually flush your DNS on your computer, here's how:

==DNS Flushing==
===Windows DNS FLush===

'''Windows Vista/7'''

Click the start button on the bottom left of your screen and navigate to the command prompt (Start > All Programs > Accessories > Command Prompt)

Make sure that you right click on the command prompt application and choose "Run as Administrator"

Type in the command ipconfig /flushdns

'''Windows 8/8.1'''

Ensure that you're on the Windows 8 Start Screen.

Simply type cmd and the Windows search bar will appear on the right hand side with search results.

Right click on Command Prompt and click Run as administrator.

Type in the command ipconfig /flushdns

'''Windows 10'''

Click the start buttom on the bottom left of your screen, and type in "cmd".

Right click on the command prompt application and choose "Run as Administrator"

type in the command ipconfig /flushdns

===Mac OSX DNS Flush===

'''Yosemite'''

Mac OS X 10.10, you need to do the following:

Open up the command terminal.

Run the command sudo discoveryutil udnsflushcaches

'''Lion, Mountain Lion, Mavericks'''

Mac OS X 10.7, 10.8 or 10.9, you need to do the following:

Open up the command terminal.

Run the command sudo killall -HUP mDNSResponder

'''Snow Leopard'''

Mac OS X 10.6, you need to do the following:

Open up a command terminal.

Run the command sudo dscacheutil -flushcache

'''Leopard and below'''

Mac OS X 10.5.1 or below, you need to do the following:

Open a command terminal.

Run the command sudo lookupd -flushcache

===Linux DNS Flush===

Open up a command terminal

Run the command sudo /etc/init.d/nscd restart

==XMission DNS==

XMission provides basic and advanced name service options...

===Basic DNS Setup===
XMissions DNS: 198.60.22.2, 198.60.22.22. Any XMission connects should automatically obtain these two IP addresses when connecting to the internet, however, if you need assistance adding these to your connection, feel free to contact support. Toll Free: 1-877-964-7746 Local: 801-539-0852

===Advanced DNS Configuration Options===
While xmission's name service is very reliable we encourage businesses and individuals who prioritize always being online to consider some advanced configuration options including DNS caching and using an additional offsite service like OpenDNS and Googles Public DNS for redundancy.

==Other DNS Options==

=== OpenDNS ===
Probably the oldest that are still around. They offer a variety of free and paid services. Their IP address are '''208.67.222.222''' and '''208.67.220.220'''

[https://use.opendns.com/ OpenDNS configuration guide]

=== Google Public DNS ===
You may have see these number or heard of them and didn't know what they were. Well now you know Google Public DNS IP address are '''8.8.8.8''' and '''8.8.4.4'''

[https://developers.google.com/speed/public-dns/docs/using?hl=en Google Public DNS configuration guide]

DNS

2015-08-21T17:48:17Z

Richey: /* Advanced */

==What is DNS?==

===Overview===
DNS stands for Domain Name System, it is a protocol within the set of standards for how computers exchange data on the internet and private networks. A simple explanation would be it is responsible for turning a recognizable name like xmission.com into a IP address like 198.60.22.4. You use DNS everyday and may not be aware of it. From a simple email to visiting your favorite social network. In the background your computer connects to a DNS Server or Name Server which manages a database that maps domain names to IP addresses.

When you connect your desktop or laptop computer to the internet, most of the time you get an IP address that comes from a DHCP server on your network. The job of this DHCP server is to make sure your computer has a IP address and other network configurations it needs to give you access online. Normal circumstances when you connect your computer to the internet you will be using XMissions DNS. This is done automatically when you connect. You can refer to this as your Primary DNS.

If you run a business we know that having a reliable connection to the internet is essential. Down time as we all know means loss of sales and unhappy customers. In a perfect world we would never have an outage, however outages can and do occur. Having a backup is not something that we thing of until it is too late. DNS resilience is determined by the steps you take to ensure your business, or home network is available to the internet. Setting up primary and secondary DNS servers is key to keeping you online.

There are many public DNS providers like OpenDNS and Google's Public DNS that allow you to use their free service as a primary or secondary DNS. Setting them up will take a little configuration on your side, however in the end if there is an outage on your primary DNS your secondary will kick in for redundancy.

===Advanced===
* What is the Primary DNS Server?
XMissions Primary DNS server is 198.60.22.2. This server is responsible for any new entries and updates from DNS zones. It holds the "Master Copy" of all DNS records.

* What is the Secondary DNS Server?
XMissions Secondary DNS server is 198.60.22.22. This server is mainly for redundancy. It will simulate what is on the Primary DNS server and relatively act the same as our Primary DNS server.

* What are tertiary, quaternary, quinary, senary, septenary, etc. DNS Servers?
These servers are for pure redundancy. You can have many other DNS servers for your connections. Typically these servers are typically offsite, whereas our DNS servers are onsite. If both XMissions Primary and Secondary DNS servers go down, thats when these DNS servers will kick in. Popular providers for this kind of service is OpenDNS and Google's Public DNS.

*What is DNS Caching?
DNS Cache is a database of all domain names. It's purpose is to translate domain names to IP addresses. For example, the database will translate xmission.com to 198.60.22.4. Occasionally, there may be issues with a DNS server caching information that is no longer valid. A DNS Flush will update the information to be valid. If you need to manually flush your DNS on your computer, here's how:

===Windows DNS FLush===

'''Windows Vista/7'''

Click the start button on the bottom left of your screen and navigate to the command prompt (Start > All Programs > Accessories > Command Prompt)

Make sure that you right click on the command prompt application and choose "Run as Administrator"

Type in the command ipconfig /flushdns

'''Windows 8/8.1'''

Ensure that you're on the Windows 8 Start Screen.

Simply type cmd and the Windows search bar will appear on the right hand side with search results.

Right click on Command Prompt and click Run as administrator.

Type in the command ipconfig /flushdns

'''Windows 10'''

Click the start buttom on the bottom left of your screen, and type in "cmd".

Right click on the command prompt application and choose "Run as Administrator"

type in the command ipconfig /flushdns

===Mac OSX DNS Flush===

'''Yosemite'''

Mac OS X 10.10, you need to do the following:

Open up the command terminal.

Run the command sudo discoveryutil udnsflushcaches

'''Lion, Mountain Lion, Mavericks'''

Mac OS X 10.7, 10.8 or 10.9, you need to do the following:

Open up the command terminal.

Run the command sudo killall -HUP mDNSResponder

'''Snow Leopard'''

Mac OS X 10.6, you need to do the following:

Open up a command terminal.

Run the command sudo dscacheutil -flushcache

'''Leopard and below'''

Mac OS X 10.5.1 or below, you need to do the following:

Open a command terminal.

Run the command sudo lookupd -flushcache

===Linux DNS Flush===

Open up a command terminal

Run the command sudo /etc/init.d/nscd restart

==XMission DNS==

XMission provides basic and advanced name service options...

===Basic DNS Setup===
XMissions DNS: 198.60.22.2, 198.60.22.22. Any XMission connects should automatically obtain these two IP addresses when connecting to the internet, however, if you need assistance adding these to your connection, feel free to contact support. Toll Free: 1-877-964-7746 Local: 801-539-0852

===Advanced DNS Configuration Options===
While xmission's name service is very reliable we encourage businesses and individuals who prioritize always being online to consider some advanced configuration options including DNS caching and using an additional offsite service like OpenDNS and Googles Public DNS for redundancy.

==Other DNS Options==

=== OpenDNS ===
Probably the oldest that are still around. They offer a variety of free and paid services. Their IP address are '''208.67.222.222''' and '''208.67.220.220'''

[https://use.opendns.com/ OpenDNS configuration guide]

=== Google Public DNS ===
You may have see these number or heard of them and didn't know what they were. Well now you know Google Public DNS IP address are '''8.8.8.8''' and '''8.8.4.4'''

[https://developers.google.com/speed/public-dns/docs/using?hl=en Google Public DNS configuration guide]

DNS

2015-08-21T17:46:33Z

Richey: /* Advanced */

==What is DNS?==

===Overview===
DNS stands for Domain Name System, it is a protocol within the set of standards for how computers exchange data on the internet and private networks. A simple explanation would be it is responsible for turning a recognizable name like xmission.com into a IP address like 198.60.22.4. You use DNS everyday and may not be aware of it. From a simple email to visiting your favorite social network. In the background your computer connects to a DNS Server or Name Server which manages a database that maps domain names to IP addresses.

When you connect your desktop or laptop computer to the internet, most of the time you get an IP address that comes from a DHCP server on your network. The job of this DHCP server is to make sure your computer has a IP address and other network configurations it needs to give you access online. Normal circumstances when you connect your computer to the internet you will be using XMissions DNS. This is done automatically when you connect. You can refer to this as your Primary DNS.

If you run a business we know that having a reliable connection to the internet is essential. Down time as we all know means loss of sales and unhappy customers. In a perfect world we would never have an outage, however outages can and do occur. Having a backup is not something that we thing of until it is too late. DNS resilience is determined by the steps you take to ensure your business, or home network is available to the internet. Setting up primary and secondary DNS servers is key to keeping you online.

There are many public DNS providers like OpenDNS and Google's Public DNS that allow you to use their free service as a primary or secondary DNS. Setting them up will take a little configuration on your side, however in the end if there is an outage on your primary DNS your secondary will kick in for redundancy.

===Advanced===
* What is the Primary DNS Server?
XMissions Primary DNS server is 198.60.22.2. This server is responsible for any new entries and updates from DNS zones. It holds the "Master Copy" of all DNS records.

* What is the Secondary DNS Server?
XMissions Secondary DNS server is 198.60.22.22. This server is mainly for redundancy. It will simulate what is on the Primary DNS server and relatively act the same as our Primary DNS server.

* What are tertiary, quaternary, quinary, senary, septenary, etc. DNS Servers?
These servers are for pure redundancy. You can have many other DNS servers for your connections. Typically these servers are typically offsite, whereas our DNS servers are onsite. If both XMissions Primary and Secondary DNS servers go down, thats when these DNS servers will kick in. Popular providers for this kind of service is OpenDNS and Google's Public DNS.

*What is DNS Caching?
DNS Cache is a database of all domain names. It's purpose is to translate domain names to IP addresses. For example, the database will translate xmission.com to 198.60.22.4. Occasionally, there may be issues with a DNS server caching information that is no longer valid. A DNS Flush will update the information to be valid. If you need to manually flush your DNS on your computer, here's how:

*Windows DNS FLush

'''Windows Vista/7'''

Click the start button on the bottom left of your screen and navigate to the command prompt (Start > All Programs > Accessories > Command Prompt)

Make sure that you right click on the command prompt application and choose "Run as Administrator"

Type in the command ipconfig /flushdns

'''Windows 8/8.1'''

Ensure that you're on the Windows 8 Start Screen.

Simply type cmd and the Windows search bar will appear on the right hand side with search results.

Right click on Command Prompt and click Run as administrator.

Type in the command ipconfig /flushdns

'''Windows 10'''

Click the start buttom on the bottom left of your screen, and type in "cmd".

Right click on the command prompt application and choose "Run as Administrator"

type in the command ipconfig /flushdns

*Mac OSX DNS Flush

'''Yosemite'''

Mac OS X 10.10, you need to do the following:

Open up the command terminal.

Run the command sudo discoveryutil udnsflushcaches

'''Lion, Mountain Lion, Mavericks'''

Mac OS X 10.7, 10.8 or 10.9, you need to do the following:

Open up the command terminal.

Run the command sudo killall -HUP mDNSResponder

'''Snow Leopard'''

Mac OS X 10.6, you need to do the following:

Open up a command terminal.

Run the command sudo dscacheutil -flushcache

'''Leopard and below'''

Mac OS X 10.5.1 or below, you need to do the following:

Open a command terminal.

Run the command sudo lookupd -flushcache

*Linux DNS Flush

Open up a command terminal

Run the command sudo /etc/init.d/nscd restart

==XMission DNS==

XMission provides basic and advanced name service options...

===Basic DNS Setup===
XMissions DNS: 198.60.22.2, 198.60.22.22. Any XMission connects should automatically obtain these two IP addresses when connecting to the internet, however, if you need assistance adding these to your connection, feel free to contact support. Toll Free: 1-877-964-7746 Local: 801-539-0852

===Advanced DNS Configuration Options===
While xmission's name service is very reliable we encourage businesses and individuals who prioritize always being online to consider some advanced configuration options including DNS caching and using an additional offsite service like OpenDNS and Googles Public DNS for redundancy.

==Other DNS Options==

=== OpenDNS ===
Probably the oldest that are still around. They offer a variety of free and paid services. Their IP address are '''208.67.222.222''' and '''208.67.220.220'''

[https://use.opendns.com/ OpenDNS configuration guide]

=== Google Public DNS ===
You may have see these number or heard of them and didn't know what they were. Well now you know Google Public DNS IP address are '''8.8.8.8''' and '''8.8.4.4'''

[https://developers.google.com/speed/public-dns/docs/using?hl=en Google Public DNS configuration guide]

DNS

2015-08-21T17:23:20Z

Richey: /* OpenDNS */

==What is DNS?==

===Overview===
DNS stands for Domain Name System, it is a protocol within the set of standards for how computers exchange data on the internet and private networks. A simple explanation would be it is responsible for turning a recognizable name like xmission.com into a IP address like 198.60.22.4. You use DNS everyday and may not be aware of it. From a simple email to visiting your favorite social network. In the background your computer connects to a DNS Server or Name Server which manages a database that maps domain names to IP addresses.

When you connect your desktop or laptop computer to the internet, most of the time you get an IP address that comes from a DHCP server on your network. The job of this DHCP server is to make sure your computer has a IP address and other network configurations it needs to give you access online. Normal circumstances when you connect your computer to the internet you will be using XMissions DNS. This is done automatically when you connect. You can refer to this as your Primary DNS.

If you run a business we know that having a reliable connection to the internet is essential. Down time as we all know means loss of sales and unhappy customers. In a perfect world we would never have an outage, however outages can and do occur. Having a backup is not something that we thing of until it is too late. DNS resilience is determined by the steps you take to ensure your business, or home network is available to the internet. Setting up primary and secondary DNS servers is key to keeping you online.

There are many public DNS providers like OpenDNS and Google's Public DNS that allow you to use their free service as a primary or secondary DNS. Setting them up will take a little configuration on your side, however in the end if there is an outage on your primary DNS your secondary will kick in for redundancy.

===Advanced===
* What is the Primary DNS Server?
XMissions Primary DNS server is 198.60.22.2. This server is responsible for any new entries and updates from DNS zones. It holds the "Master Copy" of all DNS records.

* What is the Secondary DNS Server?
XMissions Secondary DNS server is 198.60.22.22. This server is mainly for redundancy. It will simulate what is on the Primary DNS server and relatively act the same as our Primary DNS server.

* What are tertiary, quaternary, quinary, senary, septenary, etc. DNS Servers?
These servers are for pure redundancy. You can have many other DNS servers for your connections. Typically these servers are typically offsite, whereas our DNS servers are onsite. If both XMissions Primary and Secondary DNS servers go down, thats when these DNS servers will kick in. Popular providers for this kind of service is OpenDNS and Google's Public DNS.

*What is DNS Caching?
DNS Cache is a database of all domain names. It's purpose is to translate domain names to IP addresses. For example, the database will translate xmission.com to 198.60.22.4. Occasionally, there may be issues with a DNS server caching information that is no longer valid. A DNS Flush will update the information to be valid. Most servers will automatically flush and update any new entries every 30 minutes.

==XMission DNS==

XMission provides basic and advanced name service options...

===Basic DNS Setup===
XMissions DNS: 198.60.22.2, 198.60.22.22. Any XMission connects should automatically obtain these two IP addresses when connecting to the internet, however, if you need assistance adding these to your connection, feel free to contact support. Toll Free: 1-877-964-7746 Local: 801-539-0852

===Advanced DNS Configuration Options===
While xmission's name service is very reliable we encourage businesses and individuals who prioritize always being online to consider some advanced configuration options including DNS caching and using an additional offsite service like OpenDNS and Googles Public DNS for redundancy.

==Other DNS Options==

=== OpenDNS ===
Probably the oldest that are still around. They offer a variety of free and paid services. Their IP address are '''208.67.222.222''' and '''208.67.220.220'''

[https://use.opendns.com/ OpenDNS configuration guide]

=== Google Public DNS ===
You may have see these number or heard of them and didn't know what they were. Well now you know Google Public DNS IP address are '''8.8.8.8''' and '''8.8.4.4'''

[https://developers.google.com/speed/public-dns/docs/using?hl=en Google Public DNS configuration guide]

DNS

2015-08-21T17:22:09Z

Richey: /* Google Public DNS */

==What is DNS?==

===Overview===
DNS stands for Domain Name System, it is a protocol within the set of standards for how computers exchange data on the internet and private networks. A simple explanation would be it is responsible for turning a recognizable name like xmission.com into a IP address like 198.60.22.4. You use DNS everyday and may not be aware of it. From a simple email to visiting your favorite social network. In the background your computer connects to a DNS Server or Name Server which manages a database that maps domain names to IP addresses.

When you connect your desktop or laptop computer to the internet, most of the time you get an IP address that comes from a DHCP server on your network. The job of this DHCP server is to make sure your computer has a IP address and other network configurations it needs to give you access online. Normal circumstances when you connect your computer to the internet you will be using XMissions DNS. This is done automatically when you connect. You can refer to this as your Primary DNS.

If you run a business we know that having a reliable connection to the internet is essential. Down time as we all know means loss of sales and unhappy customers. In a perfect world we would never have an outage, however outages can and do occur. Having a backup is not something that we thing of until it is too late. DNS resilience is determined by the steps you take to ensure your business, or home network is available to the internet. Setting up primary and secondary DNS servers is key to keeping you online.

There are many public DNS providers like OpenDNS and Google's Public DNS that allow you to use their free service as a primary or secondary DNS. Setting them up will take a little configuration on your side, however in the end if there is an outage on your primary DNS your secondary will kick in for redundancy.

===Advanced===
* What is the Primary DNS Server?
XMissions Primary DNS server is 198.60.22.2. This server is responsible for any new entries and updates from DNS zones. It holds the "Master Copy" of all DNS records.

* What is the Secondary DNS Server?
XMissions Secondary DNS server is 198.60.22.22. This server is mainly for redundancy. It will simulate what is on the Primary DNS server and relatively act the same as our Primary DNS server.

* What are tertiary, quaternary, quinary, senary, septenary, etc. DNS Servers?
These servers are for pure redundancy. You can have many other DNS servers for your connections. Typically these servers are typically offsite, whereas our DNS servers are onsite. If both XMissions Primary and Secondary DNS servers go down, thats when these DNS servers will kick in. Popular providers for this kind of service is OpenDNS and Google's Public DNS.

*What is DNS Caching?
DNS Cache is a database of all domain names. It's purpose is to translate domain names to IP addresses. For example, the database will translate xmission.com to 198.60.22.4. Occasionally, there may be issues with a DNS server caching information that is no longer valid. A DNS Flush will update the information to be valid. Most servers will automatically flush and update any new entries every 30 minutes.

==XMission DNS==

XMission provides basic and advanced name service options...

===Basic DNS Setup===
XMissions DNS: 198.60.22.2, 198.60.22.22. Any XMission connects should automatically obtain these two IP addresses when connecting to the internet, however, if you need assistance adding these to your connection, feel free to contact support. Toll Free: 1-877-964-7746 Local: 801-539-0852

===Advanced DNS Configuration Options===
While xmission's name service is very reliable we encourage businesses and individuals who prioritize always being online to consider some advanced configuration options including DNS caching and using an additional offsite service like OpenDNS and Googles Public DNS for redundancy.

==Other DNS Options==

=== OpenDNS ===
Probably the oldest that are still around. They offer a variety of free and paid services. Their IP address are '''208.67.222.222''' and '''208.67.220.220'''

=== Google Public DNS ===
You may have see these number or heard of them and didn't know what they were. Well now you know Google Public DNS IP address are '''8.8.8.8''' and '''8.8.4.4'''

[https://developers.google.com/speed/public-dns/docs/using?hl=en Google Public DNS configuration guide]

DNS

2015-08-21T17:21:57Z

Richey: /* Google Public DNS */

==What is DNS?==

===Overview===
DNS stands for Domain Name System, it is a protocol within the set of standards for how computers exchange data on the internet and private networks. A simple explanation would be it is responsible for turning a recognizable name like xmission.com into a IP address like 198.60.22.4. You use DNS everyday and may not be aware of it. From a simple email to visiting your favorite social network. In the background your computer connects to a DNS Server or Name Server which manages a database that maps domain names to IP addresses.

When you connect your desktop or laptop computer to the internet, most of the time you get an IP address that comes from a DHCP server on your network. The job of this DHCP server is to make sure your computer has a IP address and other network configurations it needs to give you access online. Normal circumstances when you connect your computer to the internet you will be using XMissions DNS. This is done automatically when you connect. You can refer to this as your Primary DNS.

If you run a business we know that having a reliable connection to the internet is essential. Down time as we all know means loss of sales and unhappy customers. In a perfect world we would never have an outage, however outages can and do occur. Having a backup is not something that we thing of until it is too late. DNS resilience is determined by the steps you take to ensure your business, or home network is available to the internet. Setting up primary and secondary DNS servers is key to keeping you online.

There are many public DNS providers like OpenDNS and Google's Public DNS that allow you to use their free service as a primary or secondary DNS. Setting them up will take a little configuration on your side, however in the end if there is an outage on your primary DNS your secondary will kick in for redundancy.

===Advanced===
* What is the Primary DNS Server?
XMissions Primary DNS server is 198.60.22.2. This server is responsible for any new entries and updates from DNS zones. It holds the "Master Copy" of all DNS records.

* What is the Secondary DNS Server?
XMissions Secondary DNS server is 198.60.22.22. This server is mainly for redundancy. It will simulate what is on the Primary DNS server and relatively act the same as our Primary DNS server.

* What are tertiary, quaternary, quinary, senary, septenary, etc. DNS Servers?
These servers are for pure redundancy. You can have many other DNS servers for your connections. Typically these servers are typically offsite, whereas our DNS servers are onsite. If both XMissions Primary and Secondary DNS servers go down, thats when these DNS servers will kick in. Popular providers for this kind of service is OpenDNS and Google's Public DNS.

*What is DNS Caching?
DNS Cache is a database of all domain names. It's purpose is to translate domain names to IP addresses. For example, the database will translate xmission.com to 198.60.22.4. Occasionally, there may be issues with a DNS server caching information that is no longer valid. A DNS Flush will update the information to be valid. Most servers will automatically flush and update any new entries every 30 minutes.

==XMission DNS==

XMission provides basic and advanced name service options...

===Basic DNS Setup===
XMissions DNS: 198.60.22.2, 198.60.22.22. Any XMission connects should automatically obtain these two IP addresses when connecting to the internet, however, if you need assistance adding these to your connection, feel free to contact support. Toll Free: 1-877-964-7746 Local: 801-539-0852

===Advanced DNS Configuration Options===
While xmission's name service is very reliable we encourage businesses and individuals who prioritize always being online to consider some advanced configuration options including DNS caching and using an additional offsite service like OpenDNS and Googles Public DNS for redundancy.

==Other DNS Options==

=== OpenDNS ===
Probably the oldest that are still around. They offer a variety of free and paid services. Their IP address are '''208.67.222.222''' and '''208.67.220.220'''

=== Google Public DNS ===
You may have see these number or heard of them and didn't know what they were. Well now you know Google Public DNS IP address are '''8.8.8.8''' and '''8.8.4.4'''
[https://developers.google.com/speed/public-dns/docs/using?hl=en Google Public DNS configuration guide]

DNS

2015-08-21T17:16:45Z

Richey: /* Basic DNS Setup */

==What is DNS?==

===Overview===
DNS stands for Domain Name System, it is a protocol within the set of standards for how computers exchange data on the internet and private networks. A simple explanation would be it is responsible for turning a recognizable name like xmission.com into a IP address like 198.60.22.4. You use DNS everyday and may not be aware of it. From a simple email to visiting your favorite social network. In the background your computer connects to a DNS Server or Name Server which manages a database that maps domain names to IP addresses.

When you connect your desktop or laptop computer to the internet, most of the time you get an IP address that comes from a DHCP server on your network. The job of this DHCP server is to make sure your computer has a IP address and other network configurations it needs to give you access online. Normal circumstances when you connect your computer to the internet you will be using XMissions DNS. This is done automatically when you connect. You can refer to this as your Primary DNS.

If you run a business we know that having a reliable connection to the internet is essential. Down time as we all know means loss of sales and unhappy customers. In a perfect world we would never have an outage, however outages can and do occur. Having a backup is not something that we thing of until it is too late. DNS resilience is determined by the steps you take to ensure your business, or home network is available to the internet. Setting up primary and secondary DNS servers is key to keeping you online.

There are many public DNS providers like OpenDNS and Google's Public DNS that allow you to use their free service as a primary or secondary DNS. Setting them up will take a little configuration on your side, however in the end if there is an outage on your primary DNS your secondary will kick in for redundancy.

===Advanced===
* What is the Primary DNS Server?
XMissions Primary DNS server is 198.60.22.2. This server is responsible for any new entries and updates from DNS zones. It holds the "Master Copy" of all DNS records.

* What is the Secondary DNS Server?
XMissions Secondary DNS server is 198.60.22.22. This server is mainly for redundancy. It will simulate what is on the Primary DNS server and relatively act the same as our Primary DNS server.

* What are tertiary, quaternary, quinary, senary, septenary, etc. DNS Servers?
These servers are for pure redundancy. You can have many other DNS servers for your connections. Typically these servers are typically offsite, whereas our DNS servers are onsite. If both XMissions Primary and Secondary DNS servers go down, thats when these DNS servers will kick in. Popular providers for this kind of service is OpenDNS and Google's Public DNS.

*What is DNS Caching?
DNS Cache is a database of all domain names. It's purpose is to translate domain names to IP addresses. For example, the database will translate xmission.com to 198.60.22.4. Occasionally, there may be issues with a DNS server caching information that is no longer valid. A DNS Flush will update the information to be valid. Most servers will automatically flush and update any new entries every 30 minutes.

==XMission DNS==

XMission provides basic and advanced name service options...

===Basic DNS Setup===
XMissions DNS: 198.60.22.2, 198.60.22.22. Any XMission connects should automatically obtain these two IP addresses when connecting to the internet, however, if you need assistance adding these to your connection, feel free to contact support. Toll Free: 1-877-964-7746 Local: 801-539-0852

===Advanced DNS Configuration Options===
While xmission's name service is very reliable we encourage businesses and individuals who prioritize always being online to consider some advanced configuration options including DNS caching and using an additional offsite service like OpenDNS and Googles Public DNS for redundancy.

==Other DNS Options==

=== OpenDNS ===
Probably the oldest that are still around. They offer a variety of free and paid services. Their IP address are '''208.67.222.222''' and '''208.67.220.220'''

=== Google Public DNS ===
You may have see these number or heard of them and didn't know what they were. Well now you know Google Public DNS IP address are '''8.8.8.8''' and '''8.8.4.4'''

DNS

2015-08-09T18:26:03Z

Richey: /* Advanced */

DNS

2015-08-08T18:18:00Z

Richey: /* What is DNS? */

Hosted Email:Outlook Exchange on Mac

2015-07-10T19:46:45Z

Richey:

1. Open up Outlook on your Mac computer.
:[[File:MacExchangeStep1.png]]
<br/>
<br/>
<br/>
<br/>
2. Click on "Tools" and click on "Accounts...".
:[[File:MacExchangeStep2.png]]
<br/>
<br/>
<br/>
<br/>
3. In the window that opens, click on "Exchange or Office 365".
:[[File:MacExchangeStep3.png]]
<br/>
<br/>
<br/>
<br/>
4. The next windows ask for the account information. Fill in your information accordingly, just like the image below. Make sure that "Configure Automatically" is unchecked, the server field won't show until you do. When you're finished, click "Add Account" and you're finished!
<br/>
:[[File:Step1.png]]

[[Category:Client Email Configuration|Zimbra|Mac Mail]]
[[Category:Zimbra|Mac Mail]]

Zimbra Email Client Configurations

2015-07-10T19:38:59Z

Richey:

__TOC__

These easy to follow instructions will help you configure your favorite client for use with your Zimbra email service.<br/>
For greater convenience, you can always access your mail at https://zimbra.xmission.com/

For more help, This link will take you to a video repository of helpful tips: http://help.zimbra.com/videos/8x/

<h2 style="padding-top:1.5em">Recommended Email Settings</h2>
{| style="text-align: left; border: 1px solid #ccc;" cellspacing="0" cellpadding="2"
! style="border-bottom:1px solid #ccc; background-color: #eef; padding:2px 8px" colspan=2 | Incoming Server Information:
! style="border-style: solid; border-width: 0 0 1px 1px; border-color:#ccc; background-color: #eef; padding:2px 8px" colspan=2 | Outgoing Server Information:
|-
|style="padding:2px 8px" |Server Type: || IMAP
|style="border-left:1px solid #ccc; padding:2px 8px" | Server Type: || SMTP
|-
|style="padding:2px 8px" |Hostname: || zimbra.xmission.com
|style="border-left:1px solid #ccc; padding:2px 8px" | Hostname: || zimbra.xmission.com  
|-
|style="padding:2px 8px" |Port: || 993
|style="border-left:1px solid #ccc; padding:2px 8px" | Port: || 465
|-
|style="padding:2px 8px" |Encryption Type: || SSL
|style="border-left:1px solid #ccc; padding:2px 8px" | Encryption Type: || SSL
|-
|style="padding:2px 8px" |Authenticate Using: || Clear Text/Normal Password
|style="border-left:1px solid #ccc; padding:2px 8px" | Requires Authentication: || Yes
|-
|style="padding:2px 8px" |Logon User Name: || Your full email address  
|style="border-left:1px solid #ccc; padding:2px 8px" | ||
|}
- Please note that some free wireless hotspots may block SSL without an extra fee. If you cannot send or receive while on certain wifi networks (especially ones in airports or public spaces) please check their terms and conditions and ensure they are not blocking SSL connections.<br/><br/>

<h2>Windows 8.x / 7 / Vista</h2>
'''Although XP will still work - it is no longer Supported'''
*[[Hosted_Email:Outlook_Express|Outlook Express]]
*[[Hosted_Email:Windows_Mail|Windows Live Mail]]
*[[Outlook 2003]]
*[[Hosted_Email:Outlook_2007|Outlook 2007]]
*[[Hosted_Email:Outlook_2010|Outlook 2010]]
*[[Hosted_Email:Outlook_2013|Outlook 2013]]
*[[Hosted_Email:Outlook_Connector|Outlook Connector for Zimbra Premium]] and Personal Premium Zimbra accounts
*[[Hosted_Email:Thunderbird_Setup|Thunderbird 3]]
*[[Hosted_Email:Zimbra_Desktop|Zimbra Desktop]]

<h2>Mac OS X</h2>
*[[Hosted_Email:Outlook_Exchange_on_Mac|Outlook Exchange on Mac]] - For Personal Premium and Zimbra Business accounts
*[[Hosted_Email:MacMail_7.x|Mac Mail 7.x]]
**[[Hosted_Email:Calendar_Sync_OSX|Calendar Sync]] - for Personal Premium and Zimbra Business accounts
**[[Hosted_Email:Contacts_Sync_OSX|Contacts Sync]] - for Personal Premium and Zimbra Business accounts
*[[Hosted_Email:MacMail_3|Mac Mail 3.x]]
*[[Hosted_Email:Thunderbird_Mac|Thunderbird Mac]]
*[[Hosted_Email:Mutt|Mutt]]

<h2>Linux</h2>
*[[Hosted_Email:Thunderbird_Setup_Linux|Thunderbird Linux]]
*[[Hosted_Email:Evolution|Evolution Mail]]
*[[Hosted_Email:Mutt|Mutt]]
*[[Hosted_Email:Claws|Claws]]

<h2>Mobile</h2>
*[[Hosted Email Base:iOS|Apple iOS Devices - iPhone/iPad]] - Zimbra Base and Standard Accounts
*[[Hosted_Email:iOS|Apple iOS Devices - iPhone/iPad]] - Zimbra Premium Account configuration
*[[Hosted_Email:Android|Android]]
*[[Hosted_Email:Windows_Mobile|Windows Mobile & Windows Phone 8]]
*[[Hosted_Email:BlackBerry|BlackBerry IMAP]]

[[Category:Client Email Configuration|Zimbra]]
[[Category:Zimbra]]

Zimbra Email Client Configurations

2015-07-10T19:38:10Z

Richey:

__TOC__

These easy to follow instructions will help you configure your favorite client for use with your Zimbra email service.<br/>
For greater convenience, you can always access your mail at https://zimbra.xmission.com/

For more help, This link will take you to a video repository of helpful tips: http://help.zimbra.com/videos/8x/

<h2 style="padding-top:1.5em">Recommended Email Settings</h2>
{| style="text-align: left; border: 1px solid #ccc;" cellspacing="0" cellpadding="2"
! style="border-bottom:1px solid #ccc; background-color: #eef; padding:2px 8px" colspan=2 | Incoming Server Information:
! style="border-style: solid; border-width: 0 0 1px 1px; border-color:#ccc; background-color: #eef; padding:2px 8px" colspan=2 | Outgoing Server Information:
|-
|style="padding:2px 8px" |Server Type: || IMAP
|style="border-left:1px solid #ccc; padding:2px 8px" | Server Type: || SMTP
|-
|style="padding:2px 8px" |Hostname: || zimbra.xmission.com
|style="border-left:1px solid #ccc; padding:2px 8px" | Hostname: || zimbra.xmission.com  
|-
|style="padding:2px 8px" |Port: || 993
|style="border-left:1px solid #ccc; padding:2px 8px" | Port: || 465
|-
|style="padding:2px 8px" |Encryption Type: || SSL
|style="border-left:1px solid #ccc; padding:2px 8px" | Encryption Type: || SSL
|-
|style="padding:2px 8px" |Authenticate Using: || Clear Text/Normal Password
|style="border-left:1px solid #ccc; padding:2px 8px" | Requires Authentication: || Yes
|-
|style="padding:2px 8px" |Logon User Name: || Your full email address  
|style="border-left:1px solid #ccc; padding:2px 8px" | ||
|}
- Please note that some free wireless hotspots may block SSL without an extra fee. If you cannot send or receive while on certain wifi networks (especially ones in airports or public spaces) please check their terms and conditions and ensure they are not blocking SSL connections.<br/><br/>

<h2>Windows 8.x / 7 / Vista</h2>
'''Although XP will still work - it is no longer Supported'''
*[[Hosted_Email:Outlook_Express|Outlook Express]]
*[[Hosted_Email:Windows_Mail|Windows Live Mail]]
*[[Outlook 2003]]
*[[Hosted_Email:Outlook_2007|Outlook 2007]]
*[[Hosted_Email:Outlook_2010|Outlook 2010]]
*[[Hosted_Email:Outlook_2013|Outlook 2013]]
*[[Hosted_Email:Outlook_Connector|Outlook Connector for Zimbra Premium]] and Personal Premium Zimbra accounts
*[[Hosted_Email:Thunderbird_Setup|Thunderbird 3]]
*[[Hosted_Email:Zimbra_Desktop|Zimbra Desktop]]

<h2>Mac OS X</h2>
*[[Hosted_Email:Outlook_Exchange_on_Mac]] - For Personal Premium and Zimbra Business accounts
*[[Hosted_Email:MacMail_7.x|Mac Mail 7.x]]
**[[Hosted_Email:Calendar_Sync_OSX|Calendar Sync]] - for Personal Premium and Zimbra Business accounts
**[[Hosted_Email:Contacts_Sync_OSX|Contacts Sync]] - for Personal Premium and Zimbra Business accounts
*[[Hosted_Email:MacMail_3|Mac Mail 3.x]]
*[[Hosted_Email:Thunderbird_Mac|Thunderbird Mac]]
*[[Hosted_Email:Mutt|Mutt]]

<h2>Linux</h2>
*[[Hosted_Email:Thunderbird_Setup_Linux|Thunderbird Linux]]
*[[Hosted_Email:Evolution|Evolution Mail]]
*[[Hosted_Email:Mutt|Mutt]]
*[[Hosted_Email:Claws|Claws]]

<h2>Mobile</h2>
*[[Hosted Email Base:iOS|Apple iOS Devices - iPhone/iPad]] - Zimbra Base and Standard Accounts
*[[Hosted_Email:iOS|Apple iOS Devices - iPhone/iPad]] - Zimbra Premium Account configuration
*[[Hosted_Email:Android|Android]]
*[[Hosted_Email:Windows_Mobile|Windows Mobile & Windows Phone 8]]
*[[Hosted_Email:BlackBerry|BlackBerry IMAP]]

[[Category:Client Email Configuration|Zimbra]]
[[Category:Zimbra]]

Hosted Email:Outlook Exchange on Mac

2015-07-10T19:36:24Z

Richey: Created page with "1. Open up Outlook on your Mac computer. :File:MacExchangeStep1.png <br/> <br/> <br/> <br/> 2. Click on "Tools" and click on "Accounts...". :File:MacExchangeStep2.png..."

1. Open up Outlook on your Mac computer.
:[[File:MacExchangeStep1.png]]
<br/>
<br/>
<br/>
<br/>
2. Click on "Tools" and click on "Accounts...".
:[[File:MacExchangeStep2.png]]
<br/>
<br/>
<br/>
<br/>
3. In the window that opens, click on "Exchange or Office 365".
:[[File:MacExchangeStep3.png]]
<br/>
<br/>
<br/>
<br/>
4. The next windows ask for the account information. Fill in your information accordingly, just like the image below. When you're finished, click "Add Account" and you're finished!
<br/>
:[[File:Step1.png]]

[[Category:Client Email Configuration|Zimbra|Mac Mail]]
[[Category:Zimbra|Mac Mail]]

File:MacExchangeStep2.png

2015-07-10T19:30:45Z

Richey: Richey uploaded a new version of "File:MacExchangeStep2.png"

File:MacExchangeStep1.png

2015-07-10T19:30:02Z

Richey: Richey uploaded a new version of "File:MacExchangeStep1.png"

File:MacExchangeStep3.png

2015-07-10T19:19:14Z

Richey:

File:MacExchangeStep2.png

2015-07-10T19:18:35Z

Richey: Richey uploaded a new version of "File:MacExchangeStep2.png"

File:MacExchangeStep1.png

2015-07-10T19:17:57Z

Richey:

File:MacExchangeStep2.png

2015-07-10T19:12:40Z

Richey:

File:Step1.png

2015-07-10T19:11:57Z

Richey:

File:MacExchangeStep1.pdf

2015-07-10T19:07:17Z

Richey: