https://wiki.xmission.com/api.php?action=feedcontributions&user=Cyeates&feedformat=atomXMission Wiki - User contributions [en]2024-03-29T12:37:30ZUser contributionsMediaWiki 1.28.2https://wiki.xmission.com/index.php?title=XMission_Email:Outlook_2013&diff=5216XMission Email:Outlook 20132013-03-19T21:23:42Z<p>Cyeates: </p>
<hr />
<div>'''For proper synchronization, it may be necessary before configuring Outlook 2013 with your XMission email address to create a few additional folders. We highly advise taking the following steps prior to configuring Outlook 2013.'''<br />
<br />
First, in your web browser go to http://webmail.xmission.com and login with your XMission username and password. Then, simply click the ''Folders'' button along the top blue bar.<br />
:[[Image:1webmailfolder.png]]<br />
<br />
<br />
From here, you will see a list of the existing folders for your XMission email address. If any of the following folders are missing, you will want to manually add them. <br />
<br />
*Archives<br />
*Drafts<br />
*Sent<br />
*Junk<br />
*Trash<br />
<br />
<br />
To add any of these folders, simply click the ''Choose Action'' pull-down menu and select ''Create Folder.''<br />
:[[Image:2webmailfolder.png]]<br />
<br />
<br />
'''Once you've ensured none of the above folders are missing, you're ready to configure Outlook 2013 to check your XMission email.''' <br />
<br />
<br />
To add an email address in Outlook 2013, first go to the ''File'' menu option near the upper left-hand corner within Outlook as seen below. <br />
:[[Image:1outlook2013setup.png]]<br />
<br />
<br />
With ''Info'' selected, click ''Add Account''.<br />
:[[Image:2outlook2013setup.png]]<br />
<br />
<br />
Select ''Manual setup or additional server types'' and click ''Next''. <br />
:[[Image:3outlook2013setup.png]]<br />
<br />
<br />
Select ''POP or IMAP'' and click ''Next''. <br />
:[[Image:4outlook2013setup.png]]<br />
<br />
<br />
Fill out the information on this window as seen in the example below (with your own unique E-mail address, username, and password) and then click on the ''More Settings...'' button.<br/> <br />
:[[Image:5outlook2013setup.png]]<br />
<br />
<br />
Go to the ''Outgoing Server'' tab and check the box that says ''My outgoing server (SMTP) requires authentication'' and ensure ''Use same settings as my incoming mail server'' is selected underneath that. <br />
:[[Image:6outlook2013setup.png]]]<br />
<br />
<br />
Now, go to the ''Advanced'' tab and change the ''Outgoing server (SMTP)'' port to ''465'' and select ''SSL'' for the preferred type of encryption. Then, simply click ''OK''.<br />
:[[Image:7outlook2013setup.png]]<br />
<br />
<br />
You will be returned to original "Account Settings" screen. From here, simply click ''Next.''<br />
:[[Image:8outlook2013setup.png]]<br />
<br />
<br />
Outlook will now test your account settings. Once it has succeeded, simply click ''Close'' from the test window and then ''Finish'' to complete the process.</div>Cyeateshttps://wiki.xmission.com/index.php?title=XMission_Email:Outlook_2013&diff=5215XMission Email:Outlook 20132013-03-19T21:23:11Z<p>Cyeates: </p>
<hr />
<div>'''For proper synchronization, it may be necessary before configuring Outlook 2013 with your XMission email address to create a few additional folders. We highly advise taking the following steps prior to configuring Outlook 2013.'''<br />
<br />
First, in your web browser go to http://webmail.xmission.com and login with your XMission username and password. Then, simply click the ''Folders'' button along the top blue bar.<br />
:[[Image:1webmailfolder.png]]<br />
<br />
<br />
From here, you will see a list of the existing folders for your XMission email address. If any of the following folders are missing, you will want to manually add them. <br />
<br />
*Archives<br />
*Drafts<br />
*Sent<br />
*Junk<br />
*Trash<br />
<br />
To add any of these folders, simply click the ''Choose Action'' pull-down menu and select ''Create Folder.''<br />
:[[Image:2webmailfolder.png]]<br />
<br />
<br />
'''Once you've ensured none of the above folders are missing, you're ready to configure Outlook 2013 to check your XMission email.''' <br />
<br />
<br />
To add an email address in Outlook 2013, first go to the ''File'' menu option near the upper left-hand corner within Outlook as seen below. <br />
:[[Image:1outlook2013setup.png]]<br />
<br />
<br />
With ''Info'' selected, click ''Add Account''.<br />
:[[Image:2outlook2013setup.png]]<br />
<br />
<br />
Select ''Manual setup or additional server types'' and click ''Next''. <br />
:[[Image:3outlook2013setup.png]]<br />
<br />
<br />
Select ''POP or IMAP'' and click ''Next''. <br />
:[[Image:4outlook2013setup.png]]<br />
<br />
<br />
Fill out the information on this window as seen in the example below (with your own unique E-mail address, username, and password) and then click on the ''More Settings...'' button.<br/> <br />
:[[Image:5outlook2013setup.png]]<br />
<br />
<br />
Go to the ''Outgoing Server'' tab and check the box that says ''My outgoing server (SMTP) requires authentication'' and ensure ''Use same settings as my incoming mail server'' is selected underneath that. <br />
:[[Image:6outlook2013setup.png]]]<br />
<br />
<br />
Now, go to the ''Advanced'' tab and change the ''Outgoing server (SMTP)'' port to ''465'' and select ''SSL'' for the preferred type of encryption. Then, simply click ''OK''.<br />
:[[Image:7outlook2013setup.png]]<br />
<br />
<br />
You will be returned to original "Account Settings" screen. From here, simply click ''Next.''<br />
:[[Image:8outlook2013setup.png]]<br />
<br />
<br />
Outlook will now test your account settings. Once it has succeeded, simply click ''Close'' from the test window and then ''Finish'' to complete the process.</div>Cyeateshttps://wiki.xmission.com/index.php?title=Hosted_Email:Outlook_2013&diff=5214Hosted Email:Outlook 20132013-03-19T21:21:11Z<p>Cyeates: </p>
<hr />
<div>To add an email address in Outlook 2013, first go to the ''File'' menu option near the upper left-hand corner within Outlook as seen below. <br />
:[[Image:1outlook2013setup.png]]<br />
<br />
<br />
With ''Info'' selected, click ''Add Account''.<br />
:[[Image:2outlook2013setup.png]]<br />
<br />
<br />
Select ''Manual setup or additional server types'' and click ''Next''. <br />
:[[Image:3outlook2013setup.png]]<br />
<br />
<br />
Select ''POP or IMAP'' and click ''Next''. <br />
:[[Image:4outlook2013setup.png]]<br />
<br />
<br />
Fill out the information on this window as seen in the example below (with your own unique E-mail address, username, and password) and then click on the ''More Settings...'' button.<br/> <br />
:[[Image:2013zimbraoutlook.png]]<br />
<br />
<br />
Go to the ''Outgoing Server'' tab and check the box that says ''My outgoing server (SMTP) requires authentication'' and ensure ''Use same settings as my incoming mail server'' is selected underneath that. <br />
:[[Image:6outlook2013setup.png]]]<br />
<br />
<br />
Now, go to the ''Advanced'' tab and change the ''Outgoing server (SMTP)'' port to ''465'' and select ''SSL'' for the preferred type of encryption. Then, simply click ''OK''.<br />
:[[Image:7outlook2013setup.png]]<br />
<br />
<br />
<br />
You will be returned to original "Account Settings" screen. From here, simply click ''Next.''<br />
<br />
Outlook will now test your account settings. Once it has succeeded, simply click ''Close'' from the test window and then ''Finish'' to complete the process.</div>Cyeateshttps://wiki.xmission.com/index.php?title=XMission_Email:Outlook_2013&diff=5213XMission Email:Outlook 20132013-03-19T21:20:47Z<p>Cyeates: </p>
<hr />
<div>'''For proper synchronization, it may be necessary before configuring Outlook 2013 with your XMission email address to create a few additional folders. We highly advise taking the following steps prior to configuring Outlook 2013.'''<br />
<br />
First, in your web browser go to http://webmail.xmission.com and login with your XMission username and password. Then, simply click the ''Folders'' button along the top blue bar.<br />
:[[Image:1webmailfolder.png]]<br />
<br />
<br />
From here, you will see a list of the existing folders for your XMission email address. If any of the following folders are missing, you will want to manually add them. <br />
<br />
*Archives<br />
*Drafts<br />
*Sent<br />
*Junk<br />
*Trash<br />
<br />
To add any of these folders, simply click the ''Choose Action'' pull-down menu and select ''Create Folder.''<br />
:[[Image:2webmailfolder.png]]<br />
<br />
<br />
'''Once you've added any of the above missing folders, you're reading to configure Outlook 2013 to check your XMission email.''' <br />
<br />
<br />
To add an email address in Outlook 2013, first go to the ''File'' menu option near the upper left-hand corner within Outlook as seen below. <br />
:[[Image:1outlook2013setup.png]]<br />
<br />
<br />
With ''Info'' selected, click ''Add Account''.<br />
:[[Image:2outlook2013setup.png]]<br />
<br />
<br />
Select ''Manual setup or additional server types'' and click ''Next''. <br />
:[[Image:3outlook2013setup.png]]<br />
<br />
<br />
Select ''POP or IMAP'' and click ''Next''. <br />
:[[Image:4outlook2013setup.png]]<br />
<br />
<br />
Fill out the information on this window as seen in the example below (with your own unique E-mail address, username, and password) and then click on the ''More Settings...'' button.<br/> <br />
:[[Image:5outlook2013setup.png]]<br />
<br />
<br />
Go to the ''Outgoing Server'' tab and check the box that says ''My outgoing server (SMTP) requires authentication'' and ensure ''Use same settings as my incoming mail server'' is selected underneath that. <br />
:[[Image:6outlook2013setup.png]]]<br />
<br />
<br />
Now, go to the ''Advanced'' tab and change the ''Outgoing server (SMTP)'' port to ''465'' and select ''SSL'' for the preferred type of encryption. Then, simply click ''OK''.<br />
:[[Image:7outlook2013setup.png]]<br />
<br />
<br />
You will be returned to original "Account Settings" screen. From here, simply click ''Next.''<br />
:[[Image:8outlook2013setup.png]]<br />
<br />
<br />
Outlook will now test your account settings. Once it has succeeded, simply click ''Close'' from the test window and then ''Finish'' to complete the process.</div>Cyeateshttps://wiki.xmission.com/index.php?title=XMission_Email:Outlook_2013&diff=5212XMission Email:Outlook 20132013-03-19T21:19:24Z<p>Cyeates: </p>
<hr />
<div>'''For proper synchronization, it may be necessary before configuring Outlook 2013 with your XMission email address to create a few additional folders. We highly advise taking the following steps prior to configuring Outlook 2013.'''<br />
<br />
First, in your web browser go to http://webmail.xmission.com and login with your XMission username and password. Then, simply click the ''Folders'' button along the top blue bar.<br />
:[[Image:1webmailfolder.png]]<br />
<br />
<br />
From here, you will see a list of the existing folders for your XMission email address. If any of the following folders are missing, you will want to manually add them. <br />
<br />
*Archives<br />
*Drafts<br />
*Sent<br />
*Junk<br />
*Trash<br />
<br />
To add any of these folders, simply click the ''Choose Action'' pull-down menu and select ''Create Folder.''<br />
:[[Image:2webmailfolder.png]]<br />
<br />
<br />
'''Once you've added any of the above missing folders, you're reading to configure Outlook 2013 to check your XMission email.''' <br />
<br />
<br />
To add an email address in Outlook 2013, first go to the ''File'' menu option near the upper left-hand corner within Outlook as seen below. <br />
:[[Image:1outlook2013setup.png]]<br />
<br />
<br />
With ''Info'' selected, click ''Add Account''.<br />
:[[Image:2outlook2013setup.png]]<br />
<br />
<br />
Select ''Manual setup or additional server types'' and click ''Next''. <br />
:[[Image:3outlook2013setup.png]]<br />
<br />
<br />
Select ''POP or IMAP'' and click ''Next''. <br />
:[[Image:4outlook2013setup.png]]<br />
<br />
<br />
Fill out the information on this window as seen in the example below (with your own unique username and password) and then click on the ''More Settings...'' button.<br/> <br />
:[[Image:5outlook2013setup.png]]<br />
<br />
<br />
Go to the ''Outgoing Server'' tab and check the box that says ''My outgoing server (SMTP) requires authentication'' and ensure ''Use same settings as my incoming mail server'' is selected underneath that. <br />
:[[Image:6outlook2013setup.png]]]<br />
<br />
<br />
Now, go to the ''Advanced'' tab and change the ''Outgoing server (SMTP)'' port to ''465'' and select ''SSL'' for the preferred type of encryption. Then, simply click ''OK''.<br />
:[[Image:7outlook2013setup.png]]<br />
<br />
<br />
You will be returned to original "Account Settings" screen. From here, simply click ''Next.''<br />
:[[Image:8outlook2013setup.png]]<br />
<br />
<br />
Outlook will now test your account settings. Once it has succeeded, simply click ''Close'' from the test window and then ''Finish'' to complete the process.</div>Cyeateshttps://wiki.xmission.com/index.php?title=File:2013zimbraoutlook.png&diff=5211File:2013zimbraoutlook.png2013-03-19T21:14:59Z<p>Cyeates: </p>
<hr />
<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=Hosted_Email:Outlook_2013&diff=5210Hosted Email:Outlook 20132013-03-19T21:14:43Z<p>Cyeates: Created page with "To add an email address in Outlook 2013, first go to the ''File'' menu option near the upper left-hand corner within Outlook as seen below. :Image:1outlook2013setup.png ..."</p>
<hr />
<div>To add an email address in Outlook 2013, first go to the ''File'' menu option near the upper left-hand corner within Outlook as seen below. <br />
:[[Image:1outlook2013setup.png]]<br />
<br />
<br />
With ''Info'' selected, click ''Add Account''.<br />
:[[Image:2outlook2013setup.png]]<br />
<br />
<br />
Select ''Manual setup or additional server types'' and click ''Next''. <br />
:[[Image:3outlook2013setup.png]]<br />
<br />
<br />
Select ''POP or IMAP'' and click ''Next''. <br />
:[[Image:4outlook2013setup.png]]<br />
<br />
<br />
Fill out the information on this window as seen in the example below (with your own unique username and password) and then click on the ''More Settings...'' button.<br/> <br />
:[[Image:2013zimbraoutlook.png]]<br />
<br />
<br />
Go to the ''Outgoing Server'' tab and check the box that says ''My outgoing server (SMTP) requires authentication'' and ensure ''Use same settings as my incoming mail server'' is selected underneath that. <br />
:[[Image:6outlook2013setup.png]]]<br />
<br />
<br />
Now, go to the ''Advanced'' tab and change the ''Outgoing server (SMTP)'' port to ''465'' and select ''SSL'' for the preferred type of encryption. Then, simply click ''OK''.<br />
:[[Image:7outlook2013setup.png]]<br />
<br />
<br />
<br />
You will be returned to original "Account Settings" screen. From here, simply click ''Next.''<br />
<br />
Outlook will now test your account settings. Once it has succeeded, simply click ''Close'' from the test window and then ''Finish'' to complete the process.</div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Email_Client_Configurations&diff=5209Zimbra Email Client Configurations2013-03-19T21:13:22Z<p>Cyeates: </p>
<hr />
<div>These easy to follow instructions will help you configure your favorite client for use with your Zimbra email service.<br/><br />
For greater convenience, you can always access your mail at https://zimbra.xmission.com/<br />
<br />
<h2>Windows 7 / Vista / XP</h2><br />
*[[Hosted_Email:Outlook_Express|Outlook Express]]<br />
*[[Hosted_Email:Windows_Mail|Windows Live Mail]]<br />
*[[Outlook 2003]]<br />
*[[Hosted_Email:Outlook_2007|Outlook 2007]]<br />
*[[Hosted_Email:Outlook_2010|Outlook 2010 (Beta)]]<br />
*[[Hosted_Email:Outlook_2013|Outlook 2013]]<br />
*[[Hosted_Email:Outlook_Connector|Outlook Connector for Zimbra Premium]]<br />
*[[Hosted_Email:Thunderbird_Setup|Thunderbird 3]]<br />
*[[Hosted_Email:Zimbra_Desktop|Zimbra Desktop]]<br />
<br />
<h2>Mac OS X</h2><br />
*[[Hosted_Email:MacMail_3|Mac Mail 3.x]]<br />
*[[Hosted_Email:Thunderbird_Mac|Thunderbird Mac]]<br />
*[[Hosted_Email:Mutt|Mutt]]<br />
<br />
<h2>Linux</h2><br />
*[[Hosted_Email:Thunderbird_Setup_Linux|Thunderbird Linux]]<br />
*[[Hosted_Email:Evolution|Evolution Mail]]<br />
*[[Hosted_Email:Mutt|Mutt]]<br />
*[[Hosted_Email:Claws|Claws]]<br />
<br />
<h2>Mobile</h2><br />
*[[Hosted_Email:iPhone|iPhone iOS3]]<br />
*[[Hosted_Email:iPhone_iOS4|iPhone iOS4 screencast]] - Zimbra Base and Standard Accounts<br />
*[[Hosted_Email:iPhone|Zimbra_IPhone_IMAP_Configuration]] - Zimbra Base and Standard Accounts<br />
*[[Hosted_Email:iPhone_iOS5iOS6|iPhone iOS5 and iOS6]] - Zimbra Premium Account configuration<br />
*[[Hosted_Email:Android|Android]]<br />
*[[Hosted_Email:Windows_Mobile|Windows Mobile]]<br />
*[[Hosted_Email:BlackBerry|BlackBerry IMAP]]<br />
*[[Hosted_Email:BlackBerryZimbra|BlackBerry Zimbra Premium]]<br />
<br />
[[Category:Email]]</div>Cyeateshttps://wiki.xmission.com/index.php?title=XMission_Email:Outlook_2013&diff=5208XMission Email:Outlook 20132013-03-19T21:06:31Z<p>Cyeates: </p>
<hr />
<div>'''For proper synchronization, it may be necessary before configuring Outlook 2013 with your XMission email address to create a few additional folders. We highly advise taking the following steps prior to configuring Outlook 2013.'''<br />
<br />
First, in your web browser go to http://webmail.xmission.com and login with your XMission username and password. Then, simply click the ''Folders'' button along the top blue bar.<br />
:[[Image:1webmailfolder.png]]<br />
<br />
<br />
From here, you will see a list of the existing folders for your XMission email address. If any of the following folders are missing, you will want to manually add them. <br />
<br />
*Archives<br />
*Drafts<br />
*Sent<br />
*Junk<br />
*Trash<br />
<br />
To add any of these folders, simply click the ''Choose Action'' and select ''Create Folder.''<br />
:[[Image:2webmailfolder.png]]<br />
<br />
<br />
'''Once you've added any of the above missing folders, you're reading to configure Outlook 2013 to check your XMission email.''' <br />
<br />
<br />
To add an email address in Outlook 2013, first go to the ''File'' menu option near the upper left-hand corner within Outlook as seen below. <br />
:[[Image:1outlook2013setup.png]]<br />
<br />
<br />
With ''Info'' selected, click ''Add Account''.<br />
:[[Image:2outlook2013setup.png]]<br />
<br />
<br />
Select ''Manual setup or additional server types'' and click ''Next''. <br />
:[[Image:3outlook2013setup.png]]<br />
<br />
<br />
Select ''POP or IMAP'' and click ''Next''. <br />
:[[Image:4outlook2013setup.png]]<br />
<br />
<br />
Fill out the information on this window as seen in the example below (with your own unique username and password) and then click on the ''More Settings...'' button.<br/> <br />
:[[Image:5outlook2013setup.png]]<br />
<br />
<br />
Go to the ''Outgoing Server'' tab and check the box that says ''My outgoing server (SMTP) requires authentication'' and ensure ''Use same settings as my incoming mail server'' is selected underneath that. <br />
:[[Image:6outlook2013setup.png]]]<br />
<br />
<br />
Now, go to the ''Advanced'' tab and change the ''Outgoing server (SMTP)'' port to ''465'' and select ''SSL'' for the preferred type of encryption. Then, simply click ''OK''.<br />
:[[Image:7outlook2013setup.png]]<br />
<br />
<br />
You will be returned to original "Account Settings" screen. From here, simply click ''Next.''<br />
:[[Image:8outlook2013setup.png]]<br />
<br />
<br />
Outlook will now test your account settings. Once it has succeeded, simply click ''Close'' from the test window and then ''Finish'' to complete the process.</div>Cyeateshttps://wiki.xmission.com/index.php?title=XMission_Email:Outlook_2013&diff=5207XMission Email:Outlook 20132013-03-19T21:05:59Z<p>Cyeates: </p>
<hr />
<div>'''For proper synchronization, it may be necessary before configuring Outlook 2013 with your XMission email address to create a few additional folders. We highly advise taking the following steps prior to configuring Outlook 2013.'''<br />
<br />
First, in your web browser go to http://webmail.xmission.com and login with your XMission username and password. Then, simply click the ''Folders'' button along the top blue bar.<br />
:[[Image:1webmailfolder.png]]<br />
<br />
<br />
From here, you will see a list of the existing folders for your XMission email address. If any of the following folders are missing, you will want to manually add them. <br />
<br />
*Archives<br />
*Drafts<br />
*Sent<br />
*Junk<br />
*Trash<br />
<br />
To add any of these folders, simply click the ''Choose Action'' and select ''Create Folder.''<br />
:[[Image:2webmailfolder.png]]<br />
<br />
<br />
'''Once you've added any of the above missing folders, you're reading to configure Outlook 2013 to check your XMission email.''' <br />
<br />
<br />
To add an email address in Outlook 2013, first go to the ''File'' menu option near the upper left-hand corner. <br />
:[[Image:1outlook2013setup.png]]<br />
<br />
<br />
With ''Info'' selected, click ''Add Account''.<br />
:[[Image:2outlook2013setup.png]]<br />
<br />
<br />
Select ''Manual setup or additional server types'' and click ''Next''. <br />
:[[Image:3outlook2013setup.png]]<br />
<br />
<br />
Select ''POP or IMAP'' and click ''Next''. <br />
:[[Image:4outlook2013setup.png]]<br />
<br />
<br />
Fill out the information on this window as seen in the example below (with your own unique username and password) and then click on the ''More Settings...'' button.<br/> <br />
:[[Image:5outlook2013setup.png]]<br />
<br />
<br />
Go to the ''Outgoing Server'' tab and check the box that says ''My outgoing server (SMTP) requires authentication'' and ensure ''Use same settings as my incoming mail server'' is selected underneath that. <br />
:[[Image:6outlook2013setup.png]]]<br />
<br />
<br />
Now, go to the ''Advanced'' tab and change the ''Outgoing server (SMTP)'' port to ''465'' and select ''SSL'' for the preferred type of encryption. Then, simply click ''OK''.<br />
:[[Image:7outlook2013setup.png]]<br />
<br />
<br />
You will be returned to original "Account Settings" screen. From here, simply click ''Next.''<br />
:[[Image:8outlook2013setup.png]]<br />
<br />
<br />
Outlook will now test your account settings. Once it has succeeded, simply click ''Close'' from the test window and then ''Finish'' to complete the process.</div>Cyeateshttps://wiki.xmission.com/index.php?title=File:2webmailfolder.png&diff=5206File:2webmailfolder.png2013-03-19T21:05:29Z<p>Cyeates: </p>
<hr />
<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:1webmailfolder.png&diff=5205File:1webmailfolder.png2013-03-19T21:05:15Z<p>Cyeates: </p>
<hr />
<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=XMission_Email:Outlook_2013&diff=5204XMission Email:Outlook 20132013-03-19T21:04:49Z<p>Cyeates: </p>
<hr />
<div>'''For proper synchronization, it may be necessary before configuring Outlook 2013 with your XMission email address to create a few additional folders. We highly advise taking the following steps prior to configuring Outlook 2013.'''<br />
<br />
First, in your web browser go to http://webmail.xmission.com and login with your XMission username and password. Then, simply click the ''Folders'' button along the top blue bar.<br />
:[[Image:1webmailfolder.png]]<br />
<br />
From here, you will see a list of the existing folders for your XMission email address. If any of the following folders are missing, you will want to manually add them. <br />
<br />
*Archives<br />
*Drafts<br />
*Sent<br />
*Junk<br />
*Trash<br />
<br />
To add any of these folders, simply click the ''Choose Action'' and select ''Create Folder.''<br />
:[[Image:2webmailfolder.png]]<br />
<br />
'''Once you've added any of the above missing folders, you're reading to configure Outlook 2013 to check your XMission email.''' <br />
<br />
<br />
To add an email address in Outlook 2013, first go to the ''File'' menu option near the upper left-hand corner. <br />
:[[Image:1outlook2013setup.png]]<br />
<br />
<br />
With ''Info'' selected, click ''Add Account''.<br />
:[[Image:2outlook2013setup.png]]<br />
<br />
<br />
Select ''Manual setup or additional server types'' and click ''Next''. <br />
:[[Image:3outlook2013setup.png]]<br />
<br />
<br />
Select ''POP or IMAP'' and click ''Next''. <br />
:[[Image:4outlook2013setup.png]]<br />
<br />
<br />
Fill out the information on this window as seen in the example below (with your own unique username and password) and then click on the ''More Settings...'' button.<br/> <br />
:[[Image:5outlook2013setup.png]]<br />
<br />
<br />
Go to the ''Outgoing Server'' tab and check the box that says ''My outgoing server (SMTP) requires authentication'' and ensure ''Use same settings as my incoming mail server'' is selected underneath that. <br />
:[[Image:6outlook2013setup.png]]]<br />
<br />
<br />
Now, go to the ''Advanced'' tab and change the ''Outgoing server (SMTP)'' port to ''465'' and select ''SSL'' for the preferred type of encryption. Then, simply click ''OK''.<br />
:[[Image:7outlook2013setup.png]]<br />
<br />
<br />
You will be returned to original "Account Settings" screen. From here, simply click ''Next.''<br />
:[[Image:8outlook2013setup.png]]<br />
<br />
<br />
Outlook will now test your account settings. Once it has succeeded, simply click ''Close'' from the test window and then ''Finish'' to complete the process.</div>Cyeateshttps://wiki.xmission.com/index.php?title=File:9outlook2013setup.png&diff=5203File:9outlook2013setup.png2013-03-19T20:30:02Z<p>Cyeates: </p>
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<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:7outlook2013setup.png&diff=5201File:7outlook2013setup.png2013-03-19T20:29:37Z<p>Cyeates: </p>
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<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:6outlook2013setup.png&diff=5200File:6outlook2013setup.png2013-03-19T20:29:30Z<p>Cyeates: </p>
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<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:5outlook2013setup.png&diff=5199File:5outlook2013setup.png2013-03-19T20:29:22Z<p>Cyeates: </p>
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<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:4outlook2013setup.png&diff=5198File:4outlook2013setup.png2013-03-19T20:29:13Z<p>Cyeates: </p>
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<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:2outlook2013setup.png&diff=5196File:2outlook2013setup.png2013-03-19T20:28:58Z<p>Cyeates: </p>
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<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:1outlook2013setup.png&diff=5195File:1outlook2013setup.png2013-03-19T20:28:47Z<p>Cyeates: </p>
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<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=XMission_Email:Outlook_2013&diff=5194XMission Email:Outlook 20132013-03-19T20:28:01Z<p>Cyeates: </p>
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<div>To add an email address in Outlook 2013, first go to the ''File'' menu option near the upper left-hand corner. <br />
:[[Image:1outlook2013setup.png]]<br />
<br />
<br />
With ''Info'' selected, click ''Add Account''.<br />
:[[Image:2outlook2013setup.png]]<br />
<br />
<br />
Select ''Manual setup or additional server types'' and click ''Next''. <br />
:[[Image:3outlook2013setup.png]]<br />
<br />
<br />
Select ''POP or IMAP'' and click ''Next''. <br />
:[[Image:4outlook2013setup.png]]<br />
<br />
<br />
Fill out the information on this window as seen in the example below (with your own unique username and password) and then click on the ''More Settings...'' button.<br/> <br />
:[[Image:5outlook2013setup.png]]<br />
<br />
<br />
Go to the ''Outgoing Server'' tab and check the box that says ''My outgoing server (SMTP) requires authentication'' and ensure ''Use same settings as my incoming mail server'' is selected underneath that. <br />
:[[Image:6outlook2013setup.png]]]<br />
<br />
<br />
Now, go to the ''Advanced'' tab and change the ''Outgoing server (SMTP)'' port to ''465'' and select ''SSL'' for the preferred type of encryption. Then, simply click ''OK''.<br />
:[[Image:7outlook2013setup.png]]<br />
<br />
<br />
You will be returned to original "Account Settings" screen. From here, simply click ''Next.''<br />
:[[Image:8outlook2013setup.png]]<br />
<br />
<br />
Outlook will now test your account settings. Once it has succeeded, simply click ''Close'' from the test window and then ''Finish'' to complete the process. <br />
<br />
'''For proper synchronization, it may be necessary with Outlook 2013 to create a few additional folders.'''<br />
<br />
First, look at the folders that appear beneath your new IMAP XMission account heading. If you do not see any of the following folders, you will need to manually create them. <br />
<br />
*Archives<br />
*Drafts<br />
*Sent<br />
*Junk<br />
*Trash<br />
<br />
To add any of these folders, simply right-click anywhere beneath the heading for your new IMAP account and select ''New Folder.''<br />
:[[Image:9outlook2013setup.png]]<br />
<br />
<br />
At this point, you're all set!</div>Cyeateshttps://wiki.xmission.com/index.php?title=XMission_Email:Outlook_2013&diff=5193XMission Email:Outlook 20132013-03-19T19:50:18Z<p>Cyeates: Created page with "'''Important:''' Outlook 2010 is currently in beta and is '''not''' officially supported. This page is merely to assist those experimenting with the Office 2010 Beta and may b..."</p>
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<div>'''Important:''' Outlook 2010 is currently in beta and is '''not''' officially supported. This page is merely to assist those experimenting with the Office 2010 Beta and may be inaccurate as changes are made to Outlook 2010 before the final release. <br/><br />
<br />
1. Click on the ''File'' menu, then go to the ''Info'' submenu and click on the ''Account Settings'' button.<br />
:[[Image:2010-1.png]]<br />
<br/><br />
<br/><br />
<br/><br />
2. Click the ''New...'' button underneath the ''E-mail'' Tab. <br />
:[[Image:2010-2.png]]<br />
<br/><br />
<br/><br />
<br/><br />
3. Before filling in any information check the box labeled ''Manually configure server settings or additional server types'' and click ''Next''. <br />
:[[Image:2010-3.png]]<br />
<br/><br />
<br/><br />
<br/><br />
4. Select ''Internet E-mail'' from the options presented and click ''Next''. <br />
:[[Image:2010-4.png]]<br />
<br/><br />
<br/><br />
<br/><br />
5. Select your preference from the ''Account Type'' drop down menu and Fill out the information on this window as seen below and then click on the ''More Settings...'' button.<br/> <br />
:[[Image:XM_2007-5.png]]<br />
<br/><br />
<br/><br />
<br/><br />
6. Goto the ''Outgoing Server'' tab and check the box that says ''My outgoing server (SMTP) requires authentication'' and make sure ''Use same settings as my incoming mail server'' is selected underneath that. <br />
:[[Image:2010-6.png]]<br />
<br/><br />
<br/><br />
<br/><br />
7. Click the ''Finish'' button. You should now be able to send and receive mail. <br />
:[[Image:2010-7.png]]</div>Cyeateshttps://wiki.xmission.com/index.php?title=Client_Configuration_for_@XMission.com_Email&diff=5192Client Configuration for @XMission.com Email2013-03-19T19:49:53Z<p>Cyeates: </p>
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<div>These easy to follow instructions will help you configure your favorite client for use with your ''@xmission.com'' email service.<br />
<br />
For greater convenience, you can always use [https://webmail.xmission.com XMission Webmail].<br />
<br />
<h2 style="padding-top:1.5em">Recommended Email Settings</h2><br />
{| style="text-align: left; border: 1px solid #ccc;" cellspacing="0" cellpadding="2" <br />
! style="border-bottom:1px solid #ccc; background-color: #eef; padding:2px 8px" colspan=2 | Incoming Server Information:<br />
! style="border-style: solid; border-width: 0 0 1px 1px; border-color:#ccc; background-color: #eef; padding:2px 8px" colspan=2 | Outgoing Server Information:<br />
|-<br />
|style="padding:2px 8px" |Server Type: || IMAP<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | Server Type: || SMTP<br />
|-<br />
|style="padding:2px 8px" |Hostname: || mail.xmission.com<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | Hostname: || mail.xmission.com &nbsp;<br />
|-<br />
|style="padding:2px 8px" |Port: || 993<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | Port: || 465<br />
|-<br />
|style="padding:2px 8px" |Encryption Type: || SSL<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | Encryption Type: || SSL<br />
|-<br />
|style="padding:2px 8px" |Authenticate Using: || Clear Text/Normal Password<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | Requires Authentication: || Yes<br />
|-<br />
|style="padding:2px 8px" |Logon User Name: || The portion of your email address before the @xmission.com &nbsp;<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | ||<br />
|}<br />
- Please note that some free wireless hotspots may block SSL without an extra fee. If you cannot send or receive while on certain wifi networks (especially ones in airports or public spaces) please check their terms and conditions and ensure they are not blocking SSL connections.<br/><br/><br />
<br />
<h2>Windows 7 / Vista / XP</h2><br />
*[[Xmission_Email:Outlook_Express|Outlook Express]]<br />
*[[XMission_EMail:Windows_Live_Mail|Windows Live Mail]]<br />
*[[XMission EMail:Outlook 2003|Outlook 2003]]<br />
*[[XMission EMail:Outlook 2007|Outlook 2007]]<br />
*[[XMission Email:Outlook 2010|Outlook 2010 (Beta)]]<br />
*[[XMission Email:Outlook 2013|Outlook 2013]]<br />
*[[XMission EMail:Thunderbird 3|Thunderbird 3]]<br />
<br />
<br />
<h2>Mac OS X</h2><br />
*[[XMission_EMail:Macmail_3|MacMail 3]]<br />
*[[XMIssion_Email:Thunderbird_Mac|Thunderbird Mac]]<br />
<br />
<br />
<h2>Linux</h2><br />
*[[XMission_Email:Thunderbird_Linux|Thunderbird Linux]]<br />
*[[XMission_Email:Evolution|Evolution Mail]]<br />
<br />
<br />
<h2>Mobile Devices</h2><br />
*[[XMission_Email:iPhone_iOS3|iPhone iOS 3.x]]<br />
*[[Android]]<br />
*[[Hosted_Email:BlackBerry|BlackBerry IMAP]]<br />
<br />
<br /><br /><br />
[[Category:Email]]</div>Cyeateshttps://wiki.xmission.com/index.php?title=Client_Configuration_for_@XMission.com_Email&diff=5191Client Configuration for @XMission.com Email2013-03-19T19:49:16Z<p>Cyeates: </p>
<hr />
<div>These easy to follow instructions will help you configure your favorite client for use with your ''@xmission.com'' email service.<br />
<br />
For greater convenience, you can always use [https://webmail.xmission.com XMission Webmail].<br />
<br />
<h2 style="padding-top:1.5em">Recommended Email Settings</h2><br />
{| style="text-align: left; border: 1px solid #ccc;" cellspacing="0" cellpadding="2" <br />
! style="border-bottom:1px solid #ccc; background-color: #eef; padding:2px 8px" colspan=2 | Incoming Server Information:<br />
! style="border-style: solid; border-width: 0 0 1px 1px; border-color:#ccc; background-color: #eef; padding:2px 8px" colspan=2 | Outgoing Server Information:<br />
|-<br />
|style="padding:2px 8px" |Server Type: || IMAP<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | Server Type: || SMTP<br />
|-<br />
|style="padding:2px 8px" |Hostname: || mail.xmission.com<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | Hostname: || mail.xmission.com &nbsp;<br />
|-<br />
|style="padding:2px 8px" |Port: || 993<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | Port: || 465<br />
|-<br />
|style="padding:2px 8px" |Encryption Type: || SSL<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | Encryption Type: || SSL<br />
|-<br />
|style="padding:2px 8px" |Authenticate Using: || Clear Text/Normal Password<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | Requires Authentication: || Yes<br />
|-<br />
|style="padding:2px 8px" |Logon User Name: || The portion of your email address before the @xmission.com &nbsp;<br />
|style="border-left:1px solid #ccc; padding:2px 8px" | ||<br />
|}<br />
- Please note that some free wireless hotspots may block SSL without an extra fee. If you cannot send or receive while on certain wifi networks (especially ones in airports or public spaces) please check their terms and conditions and ensure they are not blocking SSL connections.<br/><br/><br />
<br />
<h2>Windows 7 / Vista / XP</h2><br />
*[[Xmission_Email:Outlook_Express|Outlook Express]]<br />
*[[XMission_EMail:Windows_Live_Mail|Windows Live Mail]]<br />
*[[XMission EMail:Outlook 2003|Outlook 2003]]<br />
*[[XMission EMail:Outlook 2007|Outlook 2007]]<br />
*[[XMission Email:Outlook 2010|Outlook 2010 (Beta)]]<br />
*[[XMission Email:Outlook 2013]]<br />
*[[XMission EMail:Thunderbird 3|Thunderbird 3]]<br />
<br />
<br />
<h2>Mac OS X</h2><br />
*[[XMission_EMail:Macmail_3|MacMail 3]]<br />
*[[XMIssion_Email:Thunderbird_Mac|Thunderbird Mac]]<br />
<br />
<br />
<h2>Linux</h2><br />
*[[XMission_Email:Thunderbird_Linux|Thunderbird Linux]]<br />
*[[XMission_Email:Evolution|Evolution Mail]]<br />
<br />
<br />
<h2>Mobile Devices</h2><br />
*[[XMission_Email:iPhone_iOS3|iPhone iOS 3.x]]<br />
*[[Android]]<br />
*[[Hosted_Email:BlackBerry|BlackBerry IMAP]]<br />
<br />
<br /><br /><br />
[[Category:Email]]</div>Cyeateshttps://wiki.xmission.com/index.php?title=File:1zimbravacationnew.png&diff=4790File:1zimbravacationnew.png2013-01-17T21:38:09Z<p>Cyeates: </p>
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<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4789Zimbra Basics2013-01-17T21:37:52Z<p>Cyeates: /* Auto-Reply */</p>
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<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacationnew.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters===<br />
<br />
====Junk/SPAM Filtering====<br />
<br />
'''The following option is only available to Standard and Premium Zimbra accounts. If you would like this functionality, please contact our Sales department.'''<br />
<br />
<br />
Enabling and disabling Junk Filtering with the Zimbra web interface is quick and simple. First, click on the '''Preferences''' tab and then select '''Junk Filter'''.<br />
<br />
[[Image:1zimbrajunk1.png]]<br />
<br />
XMission has three template rules for you to choose from.<br />
<br />
*Low - Default level of spam filtering<br />
*High - Stricter level of spam filtering<br />
*Disabled - No spam filtering<br />
<br />
If you find you are getting too much SPAM, you may want to consider selecting the '''High''' option. Alternatively, if you don't want to risk losing legitimate messages you may want to choose the '''Low''' or even '''Disabled''' option. Be sure to click '''OK''' to apply your changes. <br />
<br />
[[Image:1zimbrajunk2.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">Unfortunately, the more strict your SPAM filter, the more likely you are to risk losing legitimate messages. However, if you have a lower setting, your risk of losing legitimate messages is not as great but you may receive more SPAM. '''Please remember you may check your "Junk" folder at any time. This will help you refine your filtering decisions, and also ensure you don't miss any legitimate messages.'''</blockquote> <br />
<br />
XMission additionally allows you to customize your Spam Assassin scoring system. You can do this using the '''Custom''' field. Spam Assassin is a robust system that presses every messages through a variety of filters to determine it's "SPAM score." Essentially, however many asterisks you place in the '''Custom''' field increases or decreases the likelihood of SPAM. For example, 8 asterisks in this field (the default '''Low''' setting) permits any message that scores 8 or less to be received. Alternatively, 5 asterisks (the '''High''' setting) only permits message that score 5 or less to be received. '''Increasing the number of asterisks will permit higher scoring messages to be received whereas decreasing the number of asterisks will consider more messages "Junk"''''.<br />
<br />
[[Image:1zimbrajunk3.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">It's important to remember that spammers make every effort to make messages look legitimate, and that many legitimate messages may have systemic problems that cause them to look like SPAM. Ultimately, in the immortal words of the great Grant Sperry, "Fighting SPAM is more of an art than a science."'</blockquote></div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4788Zimbra Basics2013-01-17T21:32:19Z<p>Cyeates: /* Filters */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters===<br />
<br />
====Junk/SPAM Filtering====<br />
<br />
'''The following option is only available to Standard and Premium Zimbra accounts. If you would like this functionality, please contact our Sales department.'''<br />
<br />
<br />
Enabling and disabling Junk Filtering with the Zimbra web interface is quick and simple. First, click on the '''Preferences''' tab and then select '''Junk Filter'''.<br />
<br />
[[Image:1zimbrajunk1.png]]<br />
<br />
XMission has three template rules for you to choose from.<br />
<br />
*Low - Default level of spam filtering<br />
*High - Stricter level of spam filtering<br />
*Disabled - No spam filtering<br />
<br />
If you find you are getting too much SPAM, you may want to consider selecting the '''High''' option. Alternatively, if you don't want to risk losing legitimate messages you may want to choose the '''Low''' or even '''Disabled''' option. Be sure to click '''OK''' to apply your changes. <br />
<br />
[[Image:1zimbrajunk2.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">Unfortunately, the more strict your SPAM filter, the more likely you are to risk losing legitimate messages. However, if you have a lower setting, your risk of losing legitimate messages is not as great but you may receive more SPAM. '''Please remember you may check your "Junk" folder at any time. This will help you refine your filtering decisions, and also ensure you don't miss any legitimate messages.'''</blockquote> <br />
<br />
XMission additionally allows you to customize your Spam Assassin scoring system. You can do this using the '''Custom''' field. Spam Assassin is a robust system that presses every messages through a variety of filters to determine it's "SPAM score." Essentially, however many asterisks you place in the '''Custom''' field increases or decreases the likelihood of SPAM. For example, 8 asterisks in this field (the default '''Low''' setting) permits any message that scores 8 or less to be received. Alternatively, 5 asterisks (the '''High''' setting) only permits message that score 5 or less to be received. '''Increasing the number of asterisks will permit higher scoring messages to be received whereas decreasing the number of asterisks will consider more messages "Junk"''''.<br />
<br />
[[Image:1zimbrajunk3.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">It's important to remember that spammers make every effort to make messages look legitimate, and that many legitimate messages may have systemic problems that cause them to look like SPAM. Ultimately, in the immortal words of the great Grant Sperry, "Fighting SPAM is more of an art than a science."'</blockquote></div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4787Zimbra Basics2013-01-17T21:09:55Z<p>Cyeates: /* Junk/SPAM Filtering */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters===<br />
<br />
====Junk/SPAM Filtering====<br />
<br />
'''The following option is only available to Standard and Premium Zimbra accounts. If you would like this functionality, please contact our Sales department.'''<br />
<br />
<br />
Enabling and disabling Junk Filtering with the Zimbra web interface is quick and simple. First, click on the '''Preferences''' tab and then select '''Junk Filter'''.<br />
<br />
[[Image:1zimbrajunk1.png]]<br />
<br />
XMission has three template rules for you to choose from.<br />
<br />
*Low - Default level of spam filtering<br />
*High - Stricter level of spam filtering<br />
*Disabled - No spam filtering<br />
<br />
If you find you are getting too much SPAM, you may want to consider selecting the '''High''' option. Alternatively, if you don't want to risk losing legitimate messages you may want to choose the '''Low''' or even '''Disabled''' option. Be sure to click '''OK''' to apply your changes. <br />
<br />
[[Image:1zimbrajunk2.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">Unfortunately, the more strict your SPAM filter, the more likely you are to risk losing legitimate messages. However, if you have a lower setting, your risk of losing legitimate messages is not as great but you may receive more SPAM. '''Please remember you may check your "Junk" folder at any time. This will help you refine your filtering decisions, and also ensure you don't miss any legitimate messages.'''</blockquote> <br />
<br />
XMission additionally allows you to customize your Spam Assassin scoring system. You can do this using the '''Custom''' field. Spam Assassin is a robust system that presses every messages through a variety of filters to determine it's "SPAM" score. Essentially, however many asterisks you place in the '''Custom''' field increases or decreases the likelihood of SPAM. For example, 8 asterisks in this field (the default '''Low''' setting) permits any message that scores 8 or less to be received. Alternatively, 5 asterisks (the '''High''' setting) only permits message that score 5 or less to be received. '''Increasing the number of asterisks will permit higher scoring messages to be received whereas decreasing the number of asterisks will consider more messages "Junk''''.<br />
<br />
[[Image:1zimbrajunk3.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">It's important to remember that spammers make every effort to make messages look legitimate, and that many legitimate messages may have systemic problems that cause them to look like SPAM. Ultimately, in the immortal words of the great Grant Sperry, "Fighting SPAM is more of an art than a science."'</blockquote></div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4786Zimbra Basics2013-01-17T21:09:26Z<p>Cyeates: /* Junk/SPAM Filtering */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters===<br />
<br />
====Junk/SPAM Filtering====<br />
<br />
'''The following option is only available to Standard and Premium Zimbra accounts. If you would like this functionality, please contact our Sales department.'''<br />
<br />
<br />
Enabling and disabling Junk Filtering with the Zimbra web interface is quick and simple. First, click on the '''Preferences''' tab and then select '''Junk Filter'''.<br />
<br />
[[Image:1zimbrajunk1.png]]<br />
<br />
XMission has three template rules for you to choose from.<br />
<br />
*Low - Default level of spam filtering<br />
*High - Stricter level of spam filtering<br />
*Disabled - No spam filtering<br />
<br />
If you find you are getting too much SPAM, you may want to consider selecting the High option. Alternatively, if you don't want to risk losing legitimate messages you may want to choose the ''Low''' or even '''Disabled''' option. Be sure to click '''OK''' to apply your changes. <br />
<br />
[[Image:1zimbrajunk2.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">Unfortunately, the more strict your SPAM filter, the more likely you are to risk losing legitimate messages. However, if you have a lower setting, your risk of losing legitimate messages is not as great but you may receive more SPAM. '''Please remember you may check your "Junk" folder at any time. This will help you refine your filtering decisions, and also ensure you don't miss any legitimate messages.'''</blockquote> <br />
<br />
XMission additionally allows you to customize your Spam Assassin scoring system. You can do this using the '''Custom''' field. Spam Assassin is a robust system that presses every messages through a variety of filters to determine it's "SPAM" score. Essentially, however many asterisks you place in the '''Custom''' field increases or decreases the likelihood of SPAM. For example, 8 asterisks in this field (the default '''Low''' setting) permits any message that scores 8 or less to be received. Alternatively, 5 asterisks (the '''High''' setting) only permits message that score 5 or less to be received. '''Increasing the number of asterisks will permit higher scoring messages to be received whereas decreasing the number of asterisks will consider more messages "Junk''''.<br />
<br />
[[Image:1zimbrajunk3.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">It's important to remember that spammers make every effort to make messages look legitimate, and that many legitimate messages may have systemic problems that cause them to look like SPAM. Ultimately, in the immortal words of the great Grant Sperry, "Fighting SPAM is more of an art than a science."'</blockquote></div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4785Zimbra Basics2013-01-17T21:08:54Z<p>Cyeates: /* Junk/SPAM Filtering */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters===<br />
<br />
====Junk/SPAM Filtering====<br />
<br />
'''The following option is only available to Standard and Premium Zimbra accounts. If you would like this functionality, please contact our Sales department.'''<br />
<br />
<br />
Enabling and disabling Junk Filtering with the Zimbra web interface is quick and simple. First, click on the '''Preferences''' tab and then select '''Junk Filter'''.<br />
<br />
[[Image:1zimbrajunk1.png]]<br />
<br />
XMission has three template rules for you to choose from.<br />
<br />
*Low - Default level of spam filtering<br />
*High - Stricter level of spam filtering<br />
*Disabled - No spam filtering<br />
<br />
If you find you are getting too much SPAM, you may want to consider selecting the '''High''' option. Alternatively, if you don't want to risk losing legitimate messages you may want to choose the ''Low''' or even '''Disabled''' option. Be sure to click '''OK''' to apply your changes. <br />
<br />
[[Image:1zimbrajunk2.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">Unfortunately, the more strict your SPAM filter, the more likely you are to risk losing legitimate messages. However, if you have a lower setting, your risk of losing legitimate messages is not as great but you may receive more SPAM. '''Please remember you may check your "Junk" folder at any time. This will help you refine your filtering decisions, and also ensure you don't miss any legitimate messages.'''</blockquote> <br />
<br />
XMission additionally allows you to customize your Spam Assassin scoring system. You can do this using the '''Custom''' field. Spam Assassin is a robust system that presses every messages through a variety of filters to determine it's "SPAM" score. Essentially, however many asterisks you place in the '''Custom''' field increases or decreases the likelihood of SPAM. For example, 8 asterisks in this field (the default '''Low''' setting) permits any message that scores 8 or less to be received. Alternatively, 5 asterisks (the '''High''' setting) only permits message that score 5 or less to be received. '''Increasing the number of asterisks will permit higher scoring messages to be received whereas decreasing the number of asterisks will consider more messages "Junk''''.<br />
<br />
[[Image:1zimbrajunk3.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">It's important to remember that spammers make every effort to make messages look legitimate, and that many legitimate messages may have systemic problems that cause them to look like SPAM. Ultimately, in the immortal words of the great Grant Sperry, "Fighting SPAM is more of an art than a science."'</blockquote></div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4784Zimbra Basics2013-01-17T21:08:23Z<p>Cyeates: /* Junk/SPAM Filtering */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters===<br />
<br />
====Junk/SPAM Filtering====<br />
<br />
'''The following option is only available to Standard and Premium Zimbra accounts. If you would like this functionality, please contact our Sales department.'''<br />
<br />
<br />
Enabling and disabling Junk Filtering with the Zimbra web interface is quick and simple. First, click on the '''Preferences''' tab and then select '''Junk Filter'''.<br />
<br />
[[Image:1zimbrajunk1.png]]<br />
<br />
XMission has three template rules for you to choose from.<br />
<br />
*Low - Default level of spam filtering<br />
*High - Stricter level of spam filtering<br />
*Disabled - No spam filtering<br />
<br />
If you find you are getting too much SPAM, you may want to consider selecting the '''High''' option. Alternatively, if you don't want to risk losing legitimate messages you may want to choose the ''Low''' or even '''Disabled''' option. Be sure to click '''OK''' to apply your changes. <br />
<br />
[[Image:1zimbrajunk2.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">Please note: Unfortunately, the more strict your SPAM filter, the more likely you are to risk losing legitimate messages. However, if you have a lower setting, your risk of losing legitimate messages is not as great but you may receive more SPAM. '''Please remember you may check your "Junk" folder at any time. This will help you refine your filtering decisions, and also ensure you don't miss any legitimate messages.'''</blockquote> <br />
<br />
XMission additionally allows you to customize your Spam Assassin scoring system. You can do this using the '''Custom''' field. Spam Assassin is a robust system that presses every messages through a variety of filters to determine it's "SPAM" score. Essentially, however many asterisks you place in the '''Custom''' field increases or decreases the likelihood of SPAM. For example, 8 asterisks in this field (the default '''Low''' setting) permits any message that scores 8 or less to be received. Alternatively, 5 asterisks (the '''High''' setting) only permits message that score 5 or less to be received. '''Increasing the number of asterisks will permit higher scoring messages to be received whereas decreasing the number of asterisks will consider more messages "Junk''''.<br />
<br />
[[Image:1zimbrajunk3.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">It's important to remember that spammers make every effort to make messages look legitimate, and that many legitimate messages may have systemic problems that cause them to look like SPAM. Ultimately, in the immortal words of the great Grant Sperry, "Fighting SPAM is more of an art than a science."'</blockquote></div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4783Zimbra Basics2013-01-17T21:08:12Z<p>Cyeates: /* Junk/SPAM Filtering */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters===<br />
<br />
====Junk/SPAM Filtering====<br />
<br />
'''The following option is only available to Standard and Premium Zimbra accounts. If you would like this functionality, please contact our Sales department.'''<br />
<br />
Enabling and disabling Junk Filtering with the Zimbra web interface is quick and simple. First, click on the '''Preferences''' tab and then select '''Junk Filter'''.<br />
<br />
[[Image:1zimbrajunk1.png]]<br />
<br />
XMission has three template rules for you to choose from.<br />
<br />
*Low - Default level of spam filtering<br />
*High - Stricter level of spam filtering<br />
*Disabled - No spam filtering<br />
<br />
If you find you are getting too much SPAM, you may want to consider selecting the '''High''' option. Alternatively, if you don't want to risk losing legitimate messages you may want to choose the ''Low''' or even '''Disabled''' option. Be sure to click '''OK''' to apply your changes. <br />
<br />
[[Image:1zimbrajunk2.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">Please note: Unfortunately, the more strict your SPAM filter, the more likely you are to risk losing legitimate messages. However, if you have a lower setting, your risk of losing legitimate messages is not as great but you may receive more SPAM. '''Please remember you may check your "Junk" folder at any time. This will help you refine your filtering decisions, and also ensure you don't miss any legitimate messages.'''</blockquote> <br />
<br />
XMission additionally allows you to customize your Spam Assassin scoring system. You can do this using the '''Custom''' field. Spam Assassin is a robust system that presses every messages through a variety of filters to determine it's "SPAM" score. Essentially, however many asterisks you place in the '''Custom''' field increases or decreases the likelihood of SPAM. For example, 8 asterisks in this field (the default '''Low''' setting) permits any message that scores 8 or less to be received. Alternatively, 5 asterisks (the '''High''' setting) only permits message that score 5 or less to be received. '''Increasing the number of asterisks will permit higher scoring messages to be received whereas decreasing the number of asterisks will consider more messages "Junk''''.<br />
<br />
[[Image:1zimbrajunk3.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">It's important to remember that spammers make every effort to make messages look legitimate, and that many legitimate messages may have systemic problems that cause them to look like SPAM. Ultimately, in the immortal words of the great Grant Sperry, "Fighting SPAM is more of an art than a science."'</blockquote></div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4782Zimbra Basics2013-01-17T21:05:49Z<p>Cyeates: /* Junk/SPAM Filtering */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters===<br />
<br />
====Junk/SPAM Filtering====<br />
<br />
Enabling and disabling Junk Filtering with the Zimbra web interface is quick and simple. First, click on the '''Preferences''' tab and then select '''Junk Filter'''.<br />
<br />
[[Image:1zimbrajunk1.png]]<br />
<br />
XMission has three template rules for you to choose from.<br />
<br />
*Low - Default level of spam filtering<br />
*High - Stricter level of spam filtering<br />
*Disabled - No spam filtering<br />
<br />
If you find you are getting too much SPAM, you may want to consider selecting the '''High''' option. Alternatively, if you don't want to risk losing legitimate messages you may want to choose the ''Low''' or even '''Disabled''' option. Be sure to click '''OK''' to apply your changes. <br />
<br />
[[Image:1zimbrajunk2.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">Please note: Unfortunately, the more strict your SPAM filter, the more likely you are to risk losing legitimate messages. However, if you have a lower setting, your risk of losing legitimate messages is not as great but you may receive more SPAM. '''Please remember you may check your "Junk" folder at any time. This will help you refine your filtering decisions, and also ensure you don't miss any legitimate messages.'''</blockquote> <br />
<br />
XMission additionally allows you to customize your Spam Assassin scoring system. You can do this using the '''Custom''' field. Spam Assassin is a robust system that presses every messages through a variety of filters to determine it's "SPAM" score. Essentially, however many asterisks you place in the '''Custom''' field increases or decreases the likelihood of SPAM. For example, 8 asterisks in this field (the default '''Low''' setting) permits any message that scores 8 or less to be received. Alternatively, 5 asterisks (the '''High''' setting) only permits message that score 5 or less to be received. '''Increasing the number of asterisks will permit higher scoring messages to be received whereas decreasing the number of asterisks will consider more messages "Junk''''.<br />
<br />
[[Image:1zimbrajunk3.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">It's important to remember that spammers make every effort to make messages look legitimate, and that many legitimate messages may have systemic problems that cause them to look like SPAM. Ultimately, in the immortal words of the great Grant Sperry, "Fighting SPAM is more of an art than a science."'</blockquote></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:1zimbrajunk3.png&diff=4781File:1zimbrajunk3.png2013-01-17T21:04:23Z<p>Cyeates: </p>
<hr />
<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:1zimbrajunk2.png&diff=4780File:1zimbrajunk2.png2013-01-17T21:04:14Z<p>Cyeates: </p>
<hr />
<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:1zimbrajunk1.png&diff=4779File:1zimbrajunk1.png2013-01-17T21:04:04Z<p>Cyeates: </p>
<hr />
<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4778Zimbra Basics2013-01-17T21:03:32Z<p>Cyeates: /* Junk/SPAM Filtering */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters===<br />
<br />
====Junk/SPAM Filtering====<br />
<br />
Enabling and disabling Junk Filtering with the Zimbra web interface is quick and simple. First, click on the '''Preferences''' tab and then select '''Junk Filter'''.<br />
<br />
[[Image:1zimbrajunk1.png]]<br />
<br />
XMission has three template rules for you to choose from.<br />
<br />
*Low - Default level of spam filtering<br />
*High - Stricter level of spam filtering<br />
*Disabled - No spam filtering<br />
<br />
If you find you are getting too much SPAM, you may want to consider selecting the '''High''' option. Alternatively, if you don't want to risk losing any legitimate messages you may want to choose the '''Disabled''' option. Be sure to click '''OK''' to apply your changes. <br />
<br />
[[Image:1zimbrajunk2.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">Please note: Unfortunately, the more strict your SPAM filter, the more likely you are to risk losing legitimate messages. However, if you have a lower setting, your risk of losing legitimate messages is not as great but you may receive more SPAM. '''Please remember you may check your "Junk" folder at any time. This will help you refine your filtering decisions, and also ensure you don't miss any legitimate messages.'''</blockquote> <br />
<br />
XMission additionally allows you to customize your Spam Assassin scoring system. You can do this using the '''Custom''' field. Spam Assassin is a robust system that presses every messages through a variety of filters to determine it's "SPAM" score. Essentially, however many asterisks you place in the '''Custom''' field increases or decreases the likelihood of SPAM. For example, 8 asterisks in this field (the default '''Low''' setting) permits any message that scores 8 or less to be received. Alternatively, 5 asterisks (the '''High''' setting) only permits message that score 5 or less to be received. '''Increasing the number of asterisks will permit higher scoring messages to be received whereas decreasing the number of asterisks will consider more messages "Junk''''.<br />
<br />
[[Image:1zimbrajunk3.png]]<br />
<br />
<blockquote style="background-color: lightblue; border: solid thin grey;">It's important to remember that spammers make every effort to make messages look legitimate, and that many legitimate messages may have systemic problems that cause them to look like SPAM. Ultimately, in the immortal words of the great Grant Sperry, "Fighting SPAM is more of an art than a science."'</blockquote></div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4777Zimbra Basics2013-01-17T20:50:25Z<p>Cyeates: /* Junk/SPAM Filtering */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters===<br />
<br />
====Junk/SPAM Filtering====<br />
<br />
Enabling and disabling Junk Filtering with the Zimbra web interface is quick and simple. First, click on the '''Preferences''' tab and then select '''Junk Filter'''.<br />
<br />
[[Image:1zimbrajunk1.png]]<br />
<br />
XMission has three template rules for you to choose from.<br />
<br />
*Low - Default level of spam filtering<br />
*High - Stricter level of spam filtering<br />
*Disabled - No spam filtering<br />
<br />
If you find you are getting too much SPAM, you may want to consider selecting the '''High''' option. Alternatively, if you don't want to risk losing legitimate messages you can choose the '''Disabled''' option. <br />
<br />
<br />
<br />
<br />
If you have any previous filter rules, you will see them here. To create a rule that helps prevent most SPAM from making it to your mailbox, click on <span class="button">New Filter</span>. You will see the following screen: <br />
<br />
[[Image:Xspam.jpg]]<br />
<br />
Enter the following information:<br />
<br />
*'''Filter Name''': This is a description of the rule you are creating. For this default SPAM rule, you may just wish to call it "X-Spam Level" or "Spam Rule." <br />
*Choose "any" from the pull-down menu so that the first text reads "If any of the following conditions are met." <br />
*Choose "Header Named" from the pull-down menu and enter "X-Spam-Level" in the text box that follows it. <br />
*Choose "contains" from the second pull-down menu and enter five asterisks ("*****") in the last text box. <br />
*From here, you can choose to have your SPAM messages either sent to your Junk Folder or discarded entirely. Beneath the prompt "Perform the following actions," select either "Discard" or "File into folder" depending on your preference. <br />
*Finally, click <span class="button">Ok</span> to save your changes.<br />
<br />
<!--<br />
====Disabling Junk Mail====<br />
If, for whatever reason, you don't want messages determined by Zimbra as "junk" to be delivered to your '''Junk''' mail folder, you may disable it by following these simple instructions:<br />
<br />
Click on '''Preferences''' in the application toolbar, and then select '''Mail Filters'''. Click on <span class="button">New Filter</span> and then name your filter whatever you would like. <br />
<br />
Then, select the second pull-down menu and choose '''To'''. Then select the third pull-down menu and select '''matches wildcard condition''' and in the third field enter a single period ('''.'''). <br />
<br />
Then, under '''Perform the following actions:''', use the pull-down menu to select '''Keep in Inbox.''' Your '''Add Filter''' window should look something like this:<br />
<br />
[[Image:Nojunk.jpg]]<br />
<br />
Click <span class="button">Ok</span> and then click <span class="button">Save</span> along the upper application toolbar and you're set. <br />
<br />
Since all email addresses contain at least one period, this filter will essentially force any and all messages addressed to you to be delivered directly into your Inbox.<br />
--><br />
<br />
[[Category:Hosted Email|Zimbra]]</div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4776Zimbra Basics2013-01-17T20:46:17Z<p>Cyeates: /* Filters/SPAM Filtering */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters===<br />
<br />
====Junk/SPAM Filtering====<br />
<br />
Enabling SPAM filtering with the Zimbra user interface is quick and simple. First, click on the '''Preferences''' tab and then select the '''Mail Filters''' tab. If you have any previous filter rules, you will see them here. To create a rule that helps prevent most SPAM from making it to your mailbox, click on <span class="button">New Filter</span>. You will see the following screen: <br />
<br />
[[Image:Xspam.jpg]]<br />
<br />
Enter the following information:<br />
<br />
*'''Filter Name''': This is a description of the rule you are creating. For this default SPAM rule, you may just wish to call it "X-Spam Level" or "Spam Rule." <br />
*Choose "any" from the pull-down menu so that the first text reads "If any of the following conditions are met." <br />
*Choose "Header Named" from the pull-down menu and enter "X-Spam-Level" in the text box that follows it. <br />
*Choose "contains" from the second pull-down menu and enter five asterisks ("*****") in the last text box. <br />
*From here, you can choose to have your SPAM messages either sent to your Junk Folder or discarded entirely. Beneath the prompt "Perform the following actions," select either "Discard" or "File into folder" depending on your preference. <br />
*Finally, click <span class="button">Ok</span> to save your changes.<br />
<br />
<!--<br />
====Disabling Junk Mail====<br />
If, for whatever reason, you don't want messages determined by Zimbra as "junk" to be delivered to your '''Junk''' mail folder, you may disable it by following these simple instructions:<br />
<br />
Click on '''Preferences''' in the application toolbar, and then select '''Mail Filters'''. Click on <span class="button">New Filter</span> and then name your filter whatever you would like. <br />
<br />
Then, select the second pull-down menu and choose '''To'''. Then select the third pull-down menu and select '''matches wildcard condition''' and in the third field enter a single period ('''.'''). <br />
<br />
Then, under '''Perform the following actions:''', use the pull-down menu to select '''Keep in Inbox.''' Your '''Add Filter''' window should look something like this:<br />
<br />
[[Image:Nojunk.jpg]]<br />
<br />
Click <span class="button">Ok</span> and then click <span class="button">Save</span> along the upper application toolbar and you're set. <br />
<br />
Since all email addresses contain at least one period, this filter will essentially force any and all messages addressed to you to be delivered directly into your Inbox.<br />
--><br />
<br />
[[Category:Hosted Email|Zimbra]]</div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4775Zimbra Basics2013-01-17T20:30:57Z<p>Cyeates: /* Auto-Reply */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below that, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters/SPAM Filtering===<br />
Enabling SPAM filtering with the Zimbra user interface is quick and simple. First, click on the '''Preferences''' tab and then select the '''Mail Filters''' tab. If you have any previous filter rules, you will see them here. To create a rule that helps prevent most SPAM from making it to your mailbox, click on <span class="button">New Filter</span>. You will see the following screen: <br />
<br />
[[Image:Xspam.jpg]]<br />
<br />
Enter the following information:<br />
<br />
*'''Filter Name''': This is a description of the rule you are creating. For this default SPAM rule, you may just wish to call it "X-Spam Level" or "Spam Rule." <br />
*Choose "any" from the pull-down menu so that the first text reads "If any of the following conditions are met." <br />
*Choose "Header Named" from the pull-down menu and enter "X-Spam-Level" in the text box that follows it. <br />
*Choose "contains" from the second pull-down menu and enter five asterisks ("*****") in the last text box. <br />
*From here, you can choose to have your SPAM messages either sent to your Junk Folder or discarded entirely. Beneath the prompt "Perform the following actions," select either "Discard" or "File into folder" depending on your preference. <br />
*Finally, click <span class="button">Ok</span> to save your changes.<br />
<br />
<!--<br />
====Disabling Junk Mail====<br />
If, for whatever reason, you don't want messages determined by Zimbra as "junk" to be delivered to your '''Junk''' mail folder, you may disable it by following these simple instructions:<br />
<br />
Click on '''Preferences''' in the application toolbar, and then select '''Mail Filters'''. Click on <span class="button">New Filter</span> and then name your filter whatever you would like. <br />
<br />
Then, select the second pull-down menu and choose '''To'''. Then select the third pull-down menu and select '''matches wildcard condition''' and in the third field enter a single period ('''.'''). <br />
<br />
Then, under '''Perform the following actions:''', use the pull-down menu to select '''Keep in Inbox.''' Your '''Add Filter''' window should look something like this:<br />
<br />
[[Image:Nojunk.jpg]]<br />
<br />
Click <span class="button">Ok</span> and then click <span class="button">Save</span> along the upper application toolbar and you're set. <br />
<br />
Since all email addresses contain at least one period, this filter will essentially force any and all messages addressed to you to be delivered directly into your Inbox.<br />
--><br />
<br />
[[Category:Hosted Email|Zimbra]]</div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4774Zimbra Basics2013-01-17T20:30:41Z<p>Cyeates: /* Auto-Reply */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters/SPAM Filtering===<br />
Enabling SPAM filtering with the Zimbra user interface is quick and simple. First, click on the '''Preferences''' tab and then select the '''Mail Filters''' tab. If you have any previous filter rules, you will see them here. To create a rule that helps prevent most SPAM from making it to your mailbox, click on <span class="button">New Filter</span>. You will see the following screen: <br />
<br />
[[Image:Xspam.jpg]]<br />
<br />
Enter the following information:<br />
<br />
*'''Filter Name''': This is a description of the rule you are creating. For this default SPAM rule, you may just wish to call it "X-Spam Level" or "Spam Rule." <br />
*Choose "any" from the pull-down menu so that the first text reads "If any of the following conditions are met." <br />
*Choose "Header Named" from the pull-down menu and enter "X-Spam-Level" in the text box that follows it. <br />
*Choose "contains" from the second pull-down menu and enter five asterisks ("*****") in the last text box. <br />
*From here, you can choose to have your SPAM messages either sent to your Junk Folder or discarded entirely. Beneath the prompt "Perform the following actions," select either "Discard" or "File into folder" depending on your preference. <br />
*Finally, click <span class="button">Ok</span> to save your changes.<br />
<br />
<!--<br />
====Disabling Junk Mail====<br />
If, for whatever reason, you don't want messages determined by Zimbra as "junk" to be delivered to your '''Junk''' mail folder, you may disable it by following these simple instructions:<br />
<br />
Click on '''Preferences''' in the application toolbar, and then select '''Mail Filters'''. Click on <span class="button">New Filter</span> and then name your filter whatever you would like. <br />
<br />
Then, select the second pull-down menu and choose '''To'''. Then select the third pull-down menu and select '''matches wildcard condition''' and in the third field enter a single period ('''.'''). <br />
<br />
Then, under '''Perform the following actions:''', use the pull-down menu to select '''Keep in Inbox.''' Your '''Add Filter''' window should look something like this:<br />
<br />
[[Image:Nojunk.jpg]]<br />
<br />
Click <span class="button">Ok</span> and then click <span class="button">Save</span> along the upper application toolbar and you're set. <br />
<br />
Since all email addresses contain at least one period, this filter will essentially force any and all messages addressed to you to be delivered directly into your Inbox.<br />
--><br />
<br />
[[Category:Hosted Email|Zimbra]]</div>Cyeateshttps://wiki.xmission.com/index.php?title=File:1zimbravacation2.png&diff=4773File:1zimbravacation2.png2013-01-17T20:30:06Z<p>Cyeates: </p>
<hr />
<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:1zimbravacation1.png&diff=4772File:1zimbravacation1.png2013-01-17T20:29:55Z<p>Cyeates: </p>
<hr />
<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4771Zimbra Basics2013-01-17T20:29:42Z<p>Cyeates: /* Auto-Reply */</p>
<hr />
<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
<br />
To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
<br />
The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
<br />
The different application tabs have different features and tools available. They are as follows:<br />
<br />
*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
<br />
[[Image:1zimbratabs.png]]<br />
<br />
==Change Password==<br />
<br />
Changing your password through the Zimbra webmail interface is easy. <br />
<br />
* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
<br />
[[Image:1zimbrachangepwd.png]]<br />
<br />
==Quota==<br />
<br />
Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
<br />
[[Image:1zimbraquota1.png]]<br />
<br />
For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
<br />
[[Image:1zimbraquota2.png]]<br />
<br />
==Dragging and Dropping==<br />
<br />
A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
<br />
To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
<br />
Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
<br />
==Mail==<br />
<br />
===Viewing===<br />
<br />
Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
<br />
You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
<br />
Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
<br />
''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
<br />
[[Image:1zimbramessageoptions.png]]<br />
<br />
<!-- ===Viewing External Eamil===<br />
<br />
Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
<br />
To set up your external account you need the following details:<br />
<br />
* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
<br />
* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
<br />
* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
<br />
* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
<br />
<br />
'''Receiving external messages to your account'''<br />
<br />
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
<br />
Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
<br />
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
<br />
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
<br />
NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
<br />
===Tagging===<br />
<br />
Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
<br />
You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
<br />
[[Image:1zimbratag1.png]]<br />
<br />
Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
<br />
*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
<br />
[[Image:1zimbratag2.png]]<br />
<br />
To finish, click <span class="button">Ok</span>.<br />
<br />
You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
<br />
You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
<br />
Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
<br />
Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
<br />
For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
<br />
===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
<br />
[[Image:1zimbrasearch.png]]<br />
<br />
Simple searches can be done by just entering a word into the search field. <br />
<br />
More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
<br />
* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
<br />
Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
<br />
You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
<br />
The following is a list of common search operators:<br />
<br />
*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
<br />
The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
<br />
Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
<br />
Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
<br />
[[Image:1zimbrasearch2.png]]<br />
<br />
You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
<br />
===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
<br />
[[Image:1zimbrafolder1.png]]<br />
<br />
Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
<br />
[[Image:1zimbrafolder2.png]]<br />
<br />
Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
<br />
If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
<br />
==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
<br />
If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
<br />
[[Image:1zimbracontact1.png]]<br />
<br />
This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
<br />
If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
<br />
[[Image:1zimbracontact2.png]]<br />
<br />
This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
<br />
====Contact Groups====<br />
<br />
Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
<br />
For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
<br />
To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
<br />
[[Image:1zimbracontgroup1.png]]<br />
<br />
Simply complete the following:<br />
<br />
*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
<br />
[[Image:1zimbracontgroup2.png]]<br />
<br />
You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
<br />
[[Image:1zimbracontgroup3.png]]<br />
<br />
Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
<br />
If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
<br />
[[Image:1zimbracontgroup4.png]]<br />
<br />
Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
<br />
===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
<br />
[[Image:1zimbrasearchcontacts.png]]<br />
<br />
===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
<br />
It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
<br />
[[Image:1zimbraaddress1.png]]<br />
<br />
You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
<br />
[[Image:1zimbraaddress2.png]]<br />
<br />
Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
<br />
[[Image:1zimbraaddress3.png]]<br />
<br />
==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Out of Office''' option.<br />
<br />
[[Image:1zimbravacation1.png]]<br />
<br />
Then, be sure to enable your "away" message by ticking the option '''Send auto-reply message'''. In the box below, type the message you would like sent when someone sends you an email. <br />
<br />
[[Image:1zimbravacation2.png]]<br />
<br />
If you like, you can set the span of dates for the auto-reply message to be sent. '''If you don't set this, remember to disable your auto-reply message when you no longer wish it sent.'''<br />
<br />
You can also set a different message to be sent to "external senders." In this case, that would be anyone outside of your domain. <br />
<br />
Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
<br />
===Filters/SPAM Filtering===<br />
Enabling SPAM filtering with the Zimbra user interface is quick and simple. First, click on the '''Preferences''' tab and then select the '''Mail Filters''' tab. If you have any previous filter rules, you will see them here. To create a rule that helps prevent most SPAM from making it to your mailbox, click on <span class="button">New Filter</span>. You will see the following screen: <br />
<br />
[[Image:Xspam.jpg]]<br />
<br />
Enter the following information:<br />
<br />
*'''Filter Name''': This is a description of the rule you are creating. For this default SPAM rule, you may just wish to call it "X-Spam Level" or "Spam Rule." <br />
*Choose "any" from the pull-down menu so that the first text reads "If any of the following conditions are met." <br />
*Choose "Header Named" from the pull-down menu and enter "X-Spam-Level" in the text box that follows it. <br />
*Choose "contains" from the second pull-down menu and enter five asterisks ("*****") in the last text box. <br />
*From here, you can choose to have your SPAM messages either sent to your Junk Folder or discarded entirely. Beneath the prompt "Perform the following actions," select either "Discard" or "File into folder" depending on your preference. <br />
*Finally, click <span class="button">Ok</span> to save your changes.<br />
<br />
<!--<br />
====Disabling Junk Mail====<br />
If, for whatever reason, you don't want messages determined by Zimbra as "junk" to be delivered to your '''Junk''' mail folder, you may disable it by following these simple instructions:<br />
<br />
Click on '''Preferences''' in the application toolbar, and then select '''Mail Filters'''. Click on <span class="button">New Filter</span> and then name your filter whatever you would like. <br />
<br />
Then, select the second pull-down menu and choose '''To'''. Then select the third pull-down menu and select '''matches wildcard condition''' and in the third field enter a single period ('''.'''). <br />
<br />
Then, under '''Perform the following actions:''', use the pull-down menu to select '''Keep in Inbox.''' Your '''Add Filter''' window should look something like this:<br />
<br />
[[Image:Nojunk.jpg]]<br />
<br />
Click <span class="button">Ok</span> and then click <span class="button">Save</span> along the upper application toolbar and you're set. <br />
<br />
Since all email addresses contain at least one period, this filter will essentially force any and all messages addressed to you to be delivered directly into your Inbox.<br />
--><br />
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[[Category:Hosted Email|Zimbra]]</div>Cyeateshttps://wiki.xmission.com/index.php?title=Zimbra_Basics&diff=4770Zimbra Basics2013-01-17T20:16:45Z<p>Cyeates: /* Viewing External Eamil */</p>
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<div>==Overview/Logging In== <br />
The Zimbra user interface is a browser-based utility that allows you to manage not only your email but the many collaborative tools available for your use. <br />
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To login to the Zimbra user interface, go to http://zimbra.xmission.com and login with your email address and password. <br />
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The application tabs near the top of your screen indicate what areas of Zimbra you will be working with. '''Please note that only customers who have purchased Premium Hosted Email will see and be able to utilize all the application tabs.''' If you find that one of these application tabs is missing and would like to have it available, consider upgrading to a higher level of service! For more information, please contact our sales team. <br />
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The different application tabs have different features and tools available. They are as follows:<br />
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*'''Mail''': Compose, delete, and manage your email.<br />
*'''Address Book''': Create, remove, share, and manage contacts for your email.<br />
*'''Calendar''': Create, remove, share, and manage deadlines, appointments, meetings, etc...(Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Tasks''': Create, remove, share, and manage tasks, including task or project priorities and progress. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Briefcase''': Create, remove, share, and manage items saved to your briefcase. (Only available in '''Standard''' and '''Premium''' packages)<br />
*'''Preferences''': Manage your user preferences.<br />
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[[Image:1zimbratabs.png]]<br />
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==Change Password==<br />
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Changing your password through the Zimbra webmail interface is easy. <br />
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* Click the ''Preferences'' tab.<br />
* Ensure ''General'' is selected in the left-hand column.<br />
* Click the ''Change Password'' button.<br />
* Complete the fields in the pop-up window and click ''Change password'' to complete.<br />
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[[Image:1zimbrachangepwd.png]]<br />
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==Quota==<br />
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Near the upper-right corner of your window and to the right of the '''Search''' field, you will see your "Display Name" and a bar beneath. This bar will fill up and change color as your storage increases. <br />
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[[Image:1zimbraquota1.png]]<br />
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For more detailed information on your quota, simply hover your mouse cursor over your name and a window will pop up with detailed information regarding your account quota. <br />
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[[Image:1zimbraquota2.png]]<br />
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==Dragging and Dropping==<br />
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A powerful feature of the Zimbra user interface is the ability to "drag and drop" items. Not only can tags, contacts, and emails be dragged and dropped for easy organization, but you will find many features of Zimbra can be moved around via "dragging" and "dropping." For example, you can drag-and-drop emails into different folders, drag tags onto emails or contacts for easy filtering, or even drag and drop folders into other folders. <br />
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To drag an item, hold down the left mouse button on the item you wish to move. Then, move the mouse while continuing to hold down the left mouse button. When you wish to drop the item, release the left-mouse button. <br />
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Another powerful feature of the Zimbra user interface worth mentioning is multiple selections. You can often select multiples of items you wish to move or be tagged by simply playing a checkmark beside each item you want in your selection. Alternatively, you can even select multiple items by holding down your shift key, using your arrow keys to select anything in the list, and releasing the shift key to complete your selection. These selections can then be moved in giant "clumps," saving you time and energy and helping you to quickly organize items in exactly the way you want them. <br />
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==Mail==<br />
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===Viewing===<br />
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Zimbra offers multiple viewing options. To access these, cllick the '''View''' pull-down menu near the upper-right corner of your window. <br />
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You can choose to view '''By Conversation''' or '''By Message'''. Most prefer the conversation view as it groups email conversations together.<br />
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Zimbra also provides options on how email appears in the web browser. Choose from '''Reading Pane At The Bottom''', '''Reading Pane On The Right''', or '''Reading Pane Off'''. We suggest you try all 3 to see which option best meets your needs. <br />
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''TIP'': '''Reading Pane On The Right''' gives the look and feel of the Outlook mail client.<br />
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[[Image:1zimbramessageoptions.png]]<br />
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<!-- ===Viewing External Eamil===<br />
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Zimbra allows you to check all your email account through the web interface. Check them separately or create a "universal inbox" for all accounts.<br />
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To set up your external account you need the following details:<br />
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* '''Account type''' IMAP or POP - This is the type of email the service provider uses, IMAP is best.<br />
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* "''Username''' Typically the username is the part before the "@" or it can be the full email address. (example, "sales" or "sales@xmission.com")<br />
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* '''Email server''' This is the server name for your external account. (example, mroute01.xmission.com)<br />
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* '''Advanced settings''' Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Please enable "Use an encrypted connection ( SSL) when accessing this server" to secure your email transactions with the external server. The port numbers will change.<br />
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'''Receiving external messages to your account'''<br />
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When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.<br />
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Messages from your external accounts have to be checked manually. Messages are not automatically received in the Zimbra web client.<br />
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If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts. NOTE: Only POP email accounts can be set for viewing in your Inbox folder.<br />
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If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.<br />
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NOTE: If accessing a standard (ie non-Zimbra) xmisison.com mail account, use mroute01.xmission.com as the email server, rather than mail.xmission.com. --><br />
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===Tagging===<br />
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Tagging allows you to quickly filter your mail, contacts, tasks, and documents according to your own parameters. <br />
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You can create up to seven different colored tags to help you organize your email, contacts, tasks, and documents. To create a new tag, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of '''Tags''' heading and then click '''New Tag'''. <br />
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[[Image:1zimbratag1.png]]<br />
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Alternatively, you can right-click in the '''Tags''' section in the left-hand column and select <span class="button">New Tag</span> and then complete the following: <br />
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*'''Tag Name''': This is a description of the tag.<br />
*'''Color''': Using the pull-down menu, select the color you want associated with this tag. <br />
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[[Image:1zimbratag2.png]]<br />
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To finish, click <span class="button">Ok</span>.<br />
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You will now see the named tag you created beneath the '''Tags''' section in the left-hand column. To tag an email, simply drag the tag from the '''Tags''' section and drop it on the email you would like to tag.<br />
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You can even tag multiple messages at once. Just drag your selection of messages to the tag in the left-hand column, and the messages will be tagged accordingly. <br />
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Alternatively, you can tag an email by selecting the tag icon from the mail application toolbar. <br />
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Tagging is an extremely versatile tool for filtering your email. Once you have tagged a message or messages, you can filter to see only those tagged messages by clicking on the corresponding tag(s) under the '''Tags''' heading. This will show all messages you have tagged throughout all folders. You can even assign multiple tags to the same item! <br />
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For example, you may wish to create a tag for "Friends" and a contact for "Co-workers." Alternatively, you may wish to create a tag for "High Priority" and "Low Priority." Ultimately, the possibilities of tagging are limitless and can be created to suit virtually any need.<br />
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===Searching===<br />
You can quickly search for an email or emails by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Mail'''. <br />
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[[Image:1zimbrasearch.png]]<br />
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Simple searches can be done by just entering a word into the search field. <br />
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More advanced searches can be done by specifying a search operator. A search operator is a special keyword followed by a colon, followed by some other parameter specific to that operator. For example:<br />
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* '''in:inbox''': The operator is "in" and the parameter is "inbox" - this returns messages which are in the folder named "inbox"<br />
* '''from:someone''': The operator is "from" and the parameter is "someone" - this returns messages which have the word "someone" in their email address <br />
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Let's say you wanted to find a particular image your grandmother sent you, but you can't find the email in your inbox. To run a search that would essentially "find all messages from your grandmother that are in your inbox and have an attachment" you would run a search like this: "in:inbox from:grandma@internet.com has:attachment"<br />
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You can prefix any keyword with the word "not" to specify items that do not have that criterion -- for example not in:inbox. Search is case insensitive, meaning that "in:inbox" is the same as "in:Inbox". <br />
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The following is a list of common search operators:<br />
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*'''content''': Specifies text that the message must contain. For example, content:bananas finds all items containing the word "bananas".<br />
*'''from''': Specifies a sender name or email address that is in the From header. This can be text, as in "John Smith III", an email address such as "joe@acme.com", or a domain such as "@zimbra.com".<br />
*'''to''': Same as from: except that it specifies one of the people to whom the email was addressed in the To: header.<br />
*'''cc''': Same as from: except that it specifies a recipient in the Cc: header of the message.<br />
*'''subject''': Specifies text that must appear in the subject header of the message. An example might be subject:"new vacation policy". Use quotes to search for exact match.<br />
*'''in''': Specifies a folder. For example, in:sent would show all items in your 'Sent' folder.<br />
*'''has''': Specifies an attribute that the message must have. The types of object you can specify are "attachment", "phone", or "url". For example, has:attachment would find all messages which contain one or more attachments of any type.<br />
*'''filename''': Specifies an attachment file name. For example, filename:query.txt would find messages with a file attachment named "query.txt".<br />
*'''type''': Specifies a search within attachments of a specified type. The types of attachment you can specify are "text", "word", "excel", and "pdf". For example, type:word "hello" finds messages with attachments that are Microsoft Word documents and searches within those attachments for the word "hello".<br />
*'''attachment''': Specifies any item with a certain type of attachment. For example, attachment:word would find all messages with Word attachments.<br />
*'''is''': Searches for messages with a certain status - for example, is: unread will find all unread messages. Allowable values are "unread", "read", "flagged", "unflagged", "sent", "draft", "received", "replied", "unreplied", "forwarded", unforwarded", "anywhere", "remote" (in a shared folder), "local", "sent", "invite", "solo" (no other messages in conversation), "tome", "fromme", "ccme", "tofromme". "fromccme", "tofromccme" (to, from cc me, including my aliases)<br />
*'''date''': Use this keyword to specify a date, using the format that is default for your browser's locale (for US English the format is mm/dd/yyyy). For example, date:2/1/2007 would find messages dated February 1, 2007. The greater than (>) or less than (<) symbols can be used instead of after or before. >= and <= are also allowed.<br />
*'''after''': Specifies mail sent after a certain date. For example, after:2/1/2007 specifies mail sent after February 1, 2007.<br />
*'''before''': Same as after: except specifies mail sent before the specified date.<br />
*'''size''': Specifies messages whose total size, including attachments, is a specified number of bytes, kilobytes, or megabytes For example, size:12 kb would find messages that are exactly 12K in size. The greater than (>) or less than (<) symbols can be used instead of bigger or smaller.<br />
*'''larger''': Similar to size: except specifies greater than the specified size.<br />
*'''smaller''': Similar to size: except specifies smaller than the specified size.<br />
*'''tag''': Finds messages which have been tagged with a specified tag. For example, tag:amber will find message that have a tag called "amber" applied. <br />
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The asterisk (*) can be used as a wildcard in a search to find content that contains words that have similar spellings.<br />
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Use the asterisk * as a wildcard after a prefix. For example, the search string '''do*''' returns items such as do, dog, door, etc....<br />
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Your searches can even be saved! To save a search, first run your search and then simply click <span class="button">Save</span> on the search bar. <br />
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[[Image:1zimbrasearch2.png]]<br />
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You will be prompted to give your search a name. Once you've named your search, you can look up saved searches in the advanced search mode and quickly run them. For example, let's say you often need to find emails you've exchanged with your grandmother. You would type "from:grandma@internet.com" in the search field, and click <span class="button">Save</span>. You could name your search "Grandma's Emails" and quickly run that search whenever you like from the Advanced Search menu!<br />
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===Folders===<br />
Creating new folders with the Zimbra user interface is easy. If you wish to create a a folder, simply click on the '''gear icon''' [[Image:Gear_icon.png]] near the upper-right corner of the left-hand column and then click '''New Folder'''. <br />
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[[Image:1zimbrafolder1.png]]<br />
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Alternatively, you can right click on the folder heading or any folder and choose '''New Folder'''. You will then be prompted to name your new folder. Once named, the folder will now be displayed along with your other folders in the left-hand column. <br />
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[[Image:1zimbrafolder2.png]]<br />
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Once you have created a new folder, you may move the folder around by simply dragging and dropping it on the location you'd like it to be. <br />
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If you would like to rename, delete, or share a folder, simply right-click on that folder and choose the appropriate option from the pop-up menu.<br />
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==Address Book==<br />
===Adding Contacts===<br />
There are a few ways to add a new contact to your Address Book. <br />
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If you receive an email from someone you'd like to add as a contact, simply right-click on the email and choose <span class="button">Add to Contacts</span> from the pop-up menu. <br />
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[[Image:1zimbracontact1.png]]<br />
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This will automatically bring you to the contact creation screen, where you can define more information for the contact if you wish. Once you are happy with the contact info you've entered, click <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''. <br />
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If you'd like to create a contact from scratch, click on the '''Address Book''' tab near the top of your screen and click <span class="button">New Contact</span>. <br />
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[[Image:1zimbracontact2.png]]<br />
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This will also present you with the contact creation screen. Enter all the information you would like, and then choose <span class="button">Save</span> near the upper left corner of the window. You will see a box that says '''Contact Created'''.<br />
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====Contact Groups====<br />
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Within your Address Book, you're not limited to single contacts. You can create multiple '''Contact Groups''' to help you keep organized. <br />
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For example, suppose some fellow coworkers and/or friends wanted to form a Book Club. These people are all in your Address Book, but you want to more easily find and email them. You would create a new '''Contact Group.'''<br />
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To create a new '''Contact Group''', ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click '''New Contact Group'''. <br />
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[[Image:1zimbracontgroup1.png]]<br />
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Simply complete the following:<br />
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*'''Group Name''': The name of your new contact group. In this example, our Contact Group would be named "Book Club." <br />
*'''Group Members''': You can search for individuals to add in the right-hand column Search field or add members immediately from your domain by selecting one ore more of them and clicking <span class="button">Add</span>. Alternatively, if you wanted to add everyone in the right-hand column, you could just click <span class="button">Add All</span>.<br />
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[[Image:1zimbracontgroup2.png]]<br />
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You can also manually add email addresses using the box near the bottom right hand corner. Simply type the email address(es) you want to add, separate them with a comma, and click "Add." <br />
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[[Image:1zimbracontgroup3.png]]<br />
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Once you have all the members you want in your new '''Contact Group''' simply click <span class="button">Save</span> along the application toolbar near the top.<br />
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If you want to remove a member from your '''Contact Group''' simply click the red "X" alongside the contact's name. <br />
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[[Image:1zimbracontgroup4.png]]<br />
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Remember to click <span class="button">Save</span> along the application toolbar near the top to apply your changes!<br />
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===Searching Contacts===<br />
You can quickly search for a contact or contacts by typing in any text in the search field and clicking the '''Search''' icon [[Image:1search_icon.png]]. Be sure the pull-down menu beside the text field is set to '''Contacts'''.<br />
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[[Image:1zimbrasearchcontacts.png]]<br />
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===Additional Address Books (Create, Add Contacts, Delete, etc...)===<br />
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It is even possible to create multiple address books to help you manage your contacts. To create a new address book, ensure you have selected the '''Address Book''' tab and click the arrow beside '''New Contact''' to open a new menu. Then, simply click choose <span class="button">Address Book</span>. <br />
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[[Image:1zimbraaddress1.png]]<br />
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You will be prompted to name your new address book and select a location to store it. Once you click <span class="button">Okay</span>, you will see your new address book listed under the '''Address Books''' heading on the left-hand column. <br />
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[[Image:1zimbraaddress2.png]]<br />
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Alternatively, to create a new address book you may right-click on the '''Address Books''' heading on the left-hand column and select <span class="button">New Address Book</span>.<br />
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[[Image:1zimbraaddress3.png]]<br />
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==Preferences==<br />
===Auto-Reply===<br />
To set an "auto-reply" or "vacation" message, click on the '''Preferences''' tab and then select the '''Mail''' tab. Under '''Receiving Messages''', check the box enabled "Send auto-reply message." Then, be sure to fill in the box below with the message you would like sent when someone sends you an email. <br />
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[[Image:Autoreply.jpg]]<br />
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Be sure to click <span class="button">Save</span> near the upper-left corner of the window to save your changes.<br />
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===Filters/SPAM Filtering===<br />
Enabling SPAM filtering with the Zimbra user interface is quick and simple. First, click on the '''Preferences''' tab and then select the '''Mail Filters''' tab. If you have any previous filter rules, you will see them here. To create a rule that helps prevent most SPAM from making it to your mailbox, click on <span class="button">New Filter</span>. You will see the following screen: <br />
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[[Image:Xspam.jpg]]<br />
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Enter the following information:<br />
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*'''Filter Name''': This is a description of the rule you are creating. For this default SPAM rule, you may just wish to call it "X-Spam Level" or "Spam Rule." <br />
*Choose "any" from the pull-down menu so that the first text reads "If any of the following conditions are met." <br />
*Choose "Header Named" from the pull-down menu and enter "X-Spam-Level" in the text box that follows it. <br />
*Choose "contains" from the second pull-down menu and enter five asterisks ("*****") in the last text box. <br />
*From here, you can choose to have your SPAM messages either sent to your Junk Folder or discarded entirely. Beneath the prompt "Perform the following actions," select either "Discard" or "File into folder" depending on your preference. <br />
*Finally, click <span class="button">Ok</span> to save your changes.<br />
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====Disabling Junk Mail====<br />
If, for whatever reason, you don't want messages determined by Zimbra as "junk" to be delivered to your '''Junk''' mail folder, you may disable it by following these simple instructions:<br />
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Click on '''Preferences''' in the application toolbar, and then select '''Mail Filters'''. Click on <span class="button">New Filter</span> and then name your filter whatever you would like. <br />
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Then, select the second pull-down menu and choose '''To'''. Then select the third pull-down menu and select '''matches wildcard condition''' and in the third field enter a single period ('''.'''). <br />
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Then, under '''Perform the following actions:''', use the pull-down menu to select '''Keep in Inbox.''' Your '''Add Filter''' window should look something like this:<br />
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[[Image:Nojunk.jpg]]<br />
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Click <span class="button">Ok</span> and then click <span class="button">Save</span> along the upper application toolbar and you're set. <br />
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Since all email addresses contain at least one period, this filter will essentially force any and all messages addressed to you to be delivered directly into your Inbox.<br />
--><br />
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[[Category:Hosted Email|Zimbra]]</div>Cyeateshttps://wiki.xmission.com/index.php?title=File:1zimbraaddress3.png&diff=4769File:1zimbraaddress3.png2013-01-17T20:16:15Z<p>Cyeates: </p>
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<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:1zimbraaddress2.png&diff=4768File:1zimbraaddress2.png2013-01-17T20:16:08Z<p>Cyeates: </p>
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<div></div>Cyeateshttps://wiki.xmission.com/index.php?title=File:1zimbraaddress1.png&diff=4767File:1zimbraaddress1.png2013-01-17T20:16:02Z<p>Cyeates: </p>
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