Billing - Revision history

Mandy: /* How can users update their account information? */

2024-09-26T23:10:25Z

How can users update their account information?

← Older revision		Revision as of 17:10, 26 September 2024
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	==How can users update their account information?==		==How can users update their account information?==

	~~Our current accounting database does not allow for users to modify their own account~~ information. ~~To update any necessary fields, please email the Accounting Department~~ at ~~[mailto:accounting@xmission~~.~~com accounting@~~xmission.com~~] with the necessary information.~~		Account contact information may be updated via https://xmission.com/control/login. You may also contact our billing department by phone at 801-539-0852 or via chat at chat.xmission.com


	==How can users change their account name?==		==How can users change their account name?==

Mandy: /* Requests for refunds */

2024-09-26T23:09:07Z

Requests for refunds

← Older revision		Revision as of 17:09, 26 September 2024
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	==Requests for refunds==		==Requests for refunds==

	If you require a refund check for canceled service on your XMission account, we can issue and mail one within two weeks~~. However, we do charge a~~ $10 ~~processing fee for~~ ~~all refunds.~~		If you require a refund check for canceled service on your XMission account, we can issue and mail one within two weeks provided the credit is $10 or more. If payment was made via credit card a full refund will be issued for any unused services.

	~~This processing fee~~ will be ~~reimbursed* should you choose to re-establish your XMission account.~~

	*Credit applied at time of payment for ~~second month of service~~.


	==How can users update their account information?==		==How can users update their account information?==

Mandy: /* How can users cancel an account? */

2024-09-26T23:07:11Z

How can users cancel an account?

← Older revision		Revision as of 17:07, 26 September 2024
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	==How can users cancel an account?==		==How can users cancel an account?==

	To discontinue your services with XMission please give our billing department a call at 801-539-0852 and we will be happy to assist with closing your account.		To discontinue your services with XMission please give our billing department a call at 801-539-0852 or chat in at chat.xmission.com and we will be happy to assist with closing your account.

	When an account remains unpaid for more than ~~a week~~ after the expiration date, we ~~automatically terminate~~ access ~~to that~~ account. However, the files and mail for that customer remain on the system for some time after that, and at any time after access has been denied a customer can make payment to reactivate the account.		When an account remains unpaid for more than 2 weeks after the expiration date, we suspend access. If payment is not made a week after account suspension the account may be canceled. However, the files and mail for that customer remain on the system for some time after that, and at any time after access has been denied a customer can make payment to reactivate the account.

	Although the system is automatic, it's always a good idea when canceling service with ''any '' utility provider to contact that provider and let them know. This can avoid confusion, inappropriate charges, and possible litigation at a later date.

	~~If a balance remains on your account at the time you wish to cancel service, you can contact XMission to receive a refund for the remaining days of service, minus processing fees (see below.)~~

			If a balance remains on your account at the time you wish to cancel service, you can contact XMission to receive a refund for the remaining days of service.

	==Requests for refunds==		==Requests for refunds==

Mandy: /* Does XMission accept credit cards for payment? */

2024-09-26T23:03:14Z

Does XMission accept credit cards for payment?

← Older revision		Revision as of 17:03, 26 September 2024
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	We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:		We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:
	#You can ~~use~~ our [https://~~accounting.~~xmission.com/~~pay~~/ ~~Secure CGI Web Form] – this is the most secure method by which to pay.~~
			#You can pay securely through our control panel at https://xmission.com/control/login

	#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 5pm, Monday through Friday.		#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 5pm, Monday through Friday.

	*NOTE we no longer take payments over the phone on weekends or after 5pm. If your account is shut off please feel free to call us and we can get you turned back on, until the next business day.

Mandy: /* How are customers billed? */

2024-09-26T22:59:55Z

How are customers billed?

← Older revision		Revision as of 16:59, 26 September 2024
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	Most billing by XMission is done via email. Typically 2 weeks before an account expires, a reminder is sent to the customer's email address to let him or her know it is time to send in a payment to continue service. This reminder outlines different payment options. Please make sure you provide us with a current email address so you receive the billing reminders.		Most billing by XMission is done via email. Typically 2 weeks before an account expires, a reminder is sent to the customer's email address to let him or her know it is time to send in a payment to continue service. This reminder outlines different payment options. Please make sure you provide us with a current email address so you receive the billing reminders.

	If your business requires a physical bill, XMission can provide invoices via postal mail upon request. To check your current account statistics, send an email message to [mailto:acctstat@xmission.com acctstat@xmission.com] and your status will be automatically returned to you by the system.

	~~You can also check on your account status during a telnet session by typing <tt>acctstat</tt> at the prompt after you have logged into your own account.~~


			If your business requires a physical bill, XMission can provide invoices via postal mail upon request. There is a $1.50 surcharge for postal mail invoice.

	==Does XMission accept credit cards for payment?==		==Does XMission accept credit cards for payment?==

Jab at 16:20, 24 September 2024

2024-09-24T16:20:51Z

← Older revision		Revision as of 10:20, 24 September 2024
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	#Redirect [[https://wiki.xmission.com/XMission_Control_Panel/Billing_Tab]]		<!-- #Redirect [[https://wiki.xmission.com/XMission_Control_Panel/Billing_Tab]] -->

	{{archived}}		{{archived}}

Jab: Redirected page to Https://wiki.xmission.com/XMission Control Panel/Billing Tab

2024-09-24T16:17:10Z

Redirected page to Https://wiki.xmission.com/XMission Control Panel/Billing Tab

← Older revision		Revision as of 10:17, 24 September 2024
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	#Redirect https://wiki.xmission.com/XMission_Control_Panel/Billing_Tab		#Redirect [[https://wiki.xmission.com/XMission_Control_Panel/Billing_Tab]]

	{{archived}}		{{archived}}

Jab at 16:16, 24 September 2024

2024-09-24T16:16:44Z

← Older revision		Revision as of 10:16, 24 September 2024
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			#Redirect https://wiki.xmission.com/XMission_Control_Panel/Billing_Tab

	{{archived}}		{{archived}}

Ehigbee at 18:12, 9 November 2015

2015-11-09T18:12:26Z

← Older revision		Revision as of 12:12, 9 November 2015
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	We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:		We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:
	#You can use our [https://accounting.xmission.com/pay/ Secure CGI Web Form] – this is the most secure method by which to pay.		#You can use our [https://accounting.xmission.com/pay/ Secure CGI Web Form] – this is the most secure method by which to pay.
	#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to ~~6pm~~, Monday through Friday.		#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 5pm, Monday through Friday.

	*NOTE we no longer take payments over the phone on weekends or after ~~6pm~~. If your account is shut off please feel free to call us and we can get you turned back on, until the next business day.		*NOTE we no longer take payments over the phone on weekends or after 5pm. If your account is shut off please feel free to call us and we can get you turned back on, until the next business day.

Jab: /* Does XMission accept credit cards for payment? */

2015-02-26T18:31:42Z

Does XMission accept credit cards for payment?

← Older revision		Revision as of 12:31, 26 February 2015
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	#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 6pm, Monday through Friday.		#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 6pm, Monday through Friday.

	*NOTE we no longer take payments on weekends or after 6pm. If your account is shut off please feel free to call us and we can get you turned back on, until the next business day.		*NOTE we no longer take payments over the phone on weekends or after 6pm. If your account is shut off please feel free to call us and we can get you turned back on, until the next business day.