Delist Request - Revision history

Ehigbee: /* IP Whitelist Requests */

2020-06-22T16:27:19Z

IP Whitelist Requests

← Older revision		Revision as of 10:27, 22 June 2020
Line 24:		Line 24:
	Removal requests for larger subnets, or a number of individual IP addresses, have to be submitted for administrative review and can take 1-4 business days to process.		Removal requests for larger subnets, or a number of individual IP addresses, have to be submitted for administrative review and can take 1-4 business days to process.

	==IP ~~Whitelist~~ Requests==		==IP Allow Requests==
	XMission email customers can submit IP ~~whitelist~~ requests to support@xmission.com.		XMission email customers can submit IP allow requests to support@xmission.com.

	~~Whitelisting~~ an IP address or subnet can be useful for hosted email customers with remote end users, particularly those in foreign countries. This ~~whitelisting~~ can prevent automated system protections from blocking legitimate email on suspect networks. The ~~whitelisting~~ process requires human review and can take 1-3 business days to complete.		Allowing an IP address or subnet can be useful for hosted email customers with remote end users, particularly those in foreign countries. This can prevent automated system protections from blocking legitimate email on suspect networks. The allow process requires human review and can take 1-3 business days to complete.

Ehigbee: /* Delist Requests with XMission */

2020-06-22T16:26:10Z

Delist Requests with XMission

← Older revision		Revision as of 10:26, 22 June 2020
Line 3:		Line 3:
	XMission utilizes a combination of internal and external RBL (Real-time Blackhole List) lists to maintain the health of our email infrastructure and stop unwanted emails from hitting customer mail accounts.		XMission utilizes a combination of internal and external RBL (Real-time Blackhole List) lists to maintain the health of our email infrastructure and stop unwanted emails from hitting customer mail accounts.

	In the XMission RBL Management system, IP addresses can be added to our blocklist or they can be ~~whitelisted~~. A blocklist entry means the IP address(es) will be prevented from sending email to our system. Any sender on the blocklist will receive a bounceback message indicating they are blocklisted with details on how to be removed.		In the XMission RBL Management system, IP addresses can be added to our blocklist or they can be allowed. A blocklist entry means the IP address(es) will be prevented from sending email to our system. Any sender on the blocklist will receive a bounceback message indicating they are blocklisted with details on how to be removed.

	==Check for IP Blocklist==		==Check for IP Blocklist==

John at 21:33, 12 June 2020

2020-06-12T21:33:29Z

← Older revision		Revision as of 15:33, 12 June 2020
Line 3:		Line 3:
	XMission utilizes a combination of internal and external RBL (Real-time Blackhole List) lists to maintain the health of our email infrastructure and stop unwanted emails from hitting customer mail accounts.		XMission utilizes a combination of internal and external RBL (Real-time Blackhole List) lists to maintain the health of our email infrastructure and stop unwanted emails from hitting customer mail accounts.

	In the XMission RBL Management system, IP addresses can be added to our ~~blacklist~~ or they can be whitelisted. A ~~blacklist~~ entry means the IP address(es) will be prevented from sending email to our system. Any sender on the ~~blacklist~~ will receive a bounceback message indicating they are ~~blacklisted~~ with details on how to be removed.		In the XMission RBL Management system, IP addresses can be added to our blocklist or they can be whitelisted. A blocklist entry means the IP address(es) will be prevented from sending email to our system. Any sender on the blocklist will receive a bounceback message indicating they are blocklisted with details on how to be removed.

	==Check for IP ~~Blacklist~~==		==Check for IP Blocklist==
	Customers and senders can check if IP is on our ~~blacklist~~ here: https://postmaster.xmission.com/senders/rbls.php		Customers and senders can check if IP is on our blackhole list here: https://postmaster.xmission.com/senders/rbls.php

	The above URL is included the bounceback message response sent by the system.		The above URL is included the bounceback message response sent by the system.

	==Request Removal==		==Request Removal==
	If an IP is on our ~~blacklist~~ customers or senders can click the link above to request a delist or use this direct link: https://postmaster.xmission.com/senders/rbl_delist.php		If an IP is on our blocklist customers or senders can click the link above to request a delist or use this direct link: https://postmaster.xmission.com/senders/rbl_delist.php

	Please note, an IP on our ~~blacklist~~ is not necessarily indicative of malicious activity by that particular user, IP addresses are somewhat ephemeral and can change hands frequently or may have been a previous source of abuse but subsequently cleaned up.		Please note, an IP on our blocklist is not necessarily indicative of malicious activity by that particular user, IP addresses are somewhat ephemeral and can change hands frequently or may have been a previous source of abuse but subsequently cleaned up.

	Once a delist request has been submitted it must be reviewed by a human to determine whether or not the IP address should be delisted. This process can take 1 to 2 business days.		Once a delist request has been submitted it must be reviewed by a human to determine whether or not the IP address should be delisted. This process can take 1 to 2 business days.

John: /* Request Removal */

2019-06-07T16:27:28Z

Request Removal

← Older revision		Revision as of 10:27, 7 June 2019
Line 11:		Line 11:

	==Request Removal==		==Request Removal==
	If an IP is on our blacklist ~~they~~ can click the link above to request a delist or use this direct link: https://postmaster.xmission.com/senders/rbl_delist.php		If an IP is on our blacklist customers or senders can click the link above to request a delist or use this direct link: https://postmaster.xmission.com/senders/rbl_delist.php

	Please note, an IP on our blacklist is not necessarily indicative of malicious activity by that particular user, IP addresses are somewhat ephemeral and can change hands frequently or may have been a previous source of abuse but subsequently cleaned up.		Please note, an IP on our blacklist is not necessarily indicative of malicious activity by that particular user, IP addresses are somewhat ephemeral and can change hands frequently or may have been a previous source of abuse but subsequently cleaned up.

	Once a delist request has been submitted it must be reviewed by a human to determine whether or not the IP address should be delisted. This process can take 1 to 2 business days.		Once a delist request has been submitted it must be reviewed by a human to determine whether or not the IP address should be delisted. This process can take 1 to 2 business days.

	If the request is legitimate, we will delist the IP address(es) provided and then send ~~the template~~ response ~~back,~~ letting the customer know that they have been delisted.		If the request is legitimate, we will delist the IP address(es) provided and then send a response letting the customer know that they have been delisted.

	Requests that appear questionable will be denied and the IP address(es) will not be delisted. XMission will not send a response if we elect not to delist requested IP address(es).		Requests that appear questionable will be denied and the IP address(es) will not be delisted. XMission will not send a response if we elect not to delist requested IP address(es).

John: /* Check for IP Blacklist */

2019-06-07T16:25:31Z

Check for IP Blacklist

← Older revision		Revision as of 10:25, 7 June 2019
Line 6:		Line 6:

	==Check for IP Blacklist==		==Check for IP Blacklist==
	Customers and senders can check IP is on our blacklist here: https://postmaster.xmission.com/senders/rbls.php		Customers and senders can check if IP is on our blacklist here: https://postmaster.xmission.com/senders/rbls.php

	The above URL is included the bounceback message response sent by the system.		The above URL is included the bounceback message response sent by the system.

John: Delist, whitelist, blacklist, rbl, spam, postmaster, rbls, email

2019-06-07T16:24:24Z

Delist, whitelist, blacklist, rbl, spam, postmaster, rbls, email

New page

==Delist Requests with XMission==

XMission utilizes a combination of internal and external RBL (Real-time Blackhole List) lists to maintain the health of our email infrastructure and stop unwanted emails from hitting customer mail accounts.

In the XMission RBL Management system, IP addresses can be added to our blacklist or they can be whitelisted. A blacklist entry means the IP address(es) will be prevented from sending email to our system. Any sender on the blacklist will receive a bounceback message indicating they are blacklisted with details on how to be removed.

==Check for IP Blacklist==
Customers and senders can check IP is on our blacklist here: https://postmaster.xmission.com/senders/rbls.php

The above URL is included the bounceback message response sent by the system.

==Request Removal==
If an IP is on our blacklist they can click the link above to request a delist or use this direct link: https://postmaster.xmission.com/senders/rbl_delist.php

Please note, an IP on our blacklist is not necessarily indicative of malicious activity by that particular user, IP addresses are somewhat ephemeral and can change hands frequently or may have been a previous source of abuse but subsequently cleaned up.

Once a delist request has been submitted it must be reviewed by a human to determine whether or not the IP address should be delisted. This process can take 1 to 2 business days.

If the request is legitimate, we will delist the IP address(es) provided and then send the template response back, letting the customer know that they have been delisted.

Requests that appear questionable will be denied and the IP address(es) will not be delisted. XMission will not send a response if we elect not to delist requested IP address(es).

==Large Removal Requests==
Removal requests for larger subnets, or a number of individual IP addresses, have to be submitted for administrative review and can take 1-4 business days to process.

==IP Whitelist Requests==
XMission email customers can submit IP whitelist requests to support@xmission.com.

Whitelisting an IP address or subnet can be useful for hosted email customers with remote end users, particularly those in foreign countries. This whitelisting can prevent automated system protections from blocking legitimate email on suspect networks. The whitelisting process requires human review and can take 1-3 business days to complete.