Hosted Email: Admin Panel - Revision history

Arthur: /* Overview/Logging In */

2023-01-27T23:00:15Z

Overview/Logging In

← Older revision		Revision as of 17:00, 27 January 2023
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	*[https://wiki.xmission.com/Hosted_Email:_Admin_Panel#Creating_a_Distribution_List Distribution lists]		*[https://wiki.xmission.com/Hosted_Email:_Admin_Panel#Creating_a_Distribution_List Distribution lists]
	*[https://wiki.xmission.com/Zimbra_Archive_and_Discovery#Zimbra_Archive_and_Discovery Zimbra Archive & Discovery]		*[https://wiki.xmission.com/Zimbra_Archive_and_Discovery#Zimbra_Archive_and_Discovery Zimbra Archive & Discovery]
			*[https://wiki.xmission.com/Zimbra_Connect#Zimbra_Connect Zimbra Connect]
	*Resources		*Resources

Arthur at 20:31, 13 January 2023

2023-01-13T20:31:01Z

← Older revision		Revision as of 14:31, 13 January 2023
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	*[https://wiki.xmission.com/Hosted_Email:_Admin_Panel#Creating_an_Alias Mailbox aliases]		*[https://wiki.xmission.com/Hosted_Email:_Admin_Panel#Creating_an_Alias Mailbox aliases]
	*[https://wiki.xmission.com/Hosted_Email:_Admin_Panel#Creating_a_Distribution_List Distribution lists]		*[https://wiki.xmission.com/Hosted_Email:_Admin_Panel#Creating_a_Distribution_List Distribution lists]
			*[https://wiki.xmission.com/Zimbra_Archive_and_Discovery#Zimbra_Archive_and_Discovery Zimbra Archive & Discovery]
	*Resources		*Resources

John: /* Change Password */

2022-05-26T19:56:54Z

Change Password

← Older revision		Revision as of 13:56, 26 May 2022
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	XMission recommends secure passphrases consisting of five to six words, with a few special characters and numbers, since they can be much easier to remember.		XMission recommends secure passphrases consisting of five to six words, with a few special characters and numbers, since they can be much easier to remember.

	* Ideally it is best to use longer, more complex passphrases to properly protect your mailboxes, and your company, from hackers. Our Zimbra system supports passwords up to 64 characters. We advise using a minimum passphrase length of 12-15 characters with 25-28 characters providing very reasonable security.		* Ideally it is best to use longer, more complex passphrases to properly protect your mailboxes, and your company, from hackers. Our Zimbra system supports passwords up to 128 characters. We advise using a minimum passphrase length of 12-15 characters with 25-28 characters providing very reasonable security.
	* Shorter passwords require use of at least 1 of the following: UPPER CASE letter, lower case letter, special characters, and a numeral to meet minimum security requirements.		* Shorter passwords require use of at least 1 of the following: UPPER CASE letter, lower case letter, special characters, and a numeral to meet minimum security requirements.
	* Passwords expire after 1 year and must be changed at that time. Changing more frequently is advised.		* Passwords expire after 1 year and must be changed at that time. Changing more frequently is advised.

John: /* Granting Domain Administrator Access */

2021-12-10T18:22:28Z

Granting Domain Administrator Access

← Older revision		Revision as of 12:22, 10 December 2021
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	==Granting Domain Administrator Access==		==Granting Domain Administrator Access==

	To grant an ~~account administrative~~ privileges to ~~your domain~~, ~~load~~ their account in the ~~admin interface and check~~ the "Administrator" checkbox below "Class of Service". Once checked, a field will appear below, "Administrator role". Enter "admins@yourdomain.com", replacing yourdomain.com with the domain you are granting access to. This will add the user to a distribution list, "admins", on your domain, which grants the privileges.		To grant an existing mailbox domain administrator privileges start by logging in to the admin interface. Next, select their account then double click to edit. Inside the General Information area, the second category down is "Account Setup." Check the "Administrator" checkbox below "Class of Service." Once checked, a field will appear below, "Administrator role." Enter "admins@yourdomain.com", replacing yourdomain.com with the domain you are granting access rights for. This will add the user to a distribution list, "admins", on your domain, which grants the privileges.

			Click "Save" near top-right corner to complete the assignment of rights.

	Note that if the "Administrator" checkbox does not exist, you may need to add yourself to the "admins" distribution list manually and wait up to fifteen minutes.		Note that if the "Administrator" checkbox does not exist, you may need to add yourself to the "admins" distribution list manually and wait up to fifteen minutes.

	Many older domains had their admin account rights assigned via a different method, with a different set of privileges that did not include access to the "Administrator" checkbox (along with adjusting mailbox quotas and, for many older domains, the ability to change classes of service).

	==Importing Accounts from Exchange==		==Importing Accounts from Exchange==

John: /* Failed Login Attempt - Mailbox Access Suspension */

2021-08-09T18:32:07Z

Failed Login Attempt - Mailbox Access Suspension

← Older revision		Revision as of 12:32, 9 August 2021
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	==== Failed Login Attempt - Mailbox Access Suspension ====		==== Failed Login Attempt - Mailbox Access Suspension ====

	Failed login attempt account suspension practices are a way to safeguard mailboxes from brute force attacks where a bad actor is trying to access the sensitive information inside. XMission protects customer mailboxes by temporarily suspending mail accounts with too many failed login attempts.		Failed login attempt account suspension practices are a way to safeguard mailboxes from brute force attacks where a bad actor is trying to access the sensitive information inside. XMission protects customer mailboxes by temporarily suspending mail accounts with too many failed login attempts. This prevents new logins and halts all access on active mail sessions. Incoming email is not restricted.

	If you, or another entity, are trying to access the account with too many failed password attempts within the monitoring cycle, the system blocks access for a short period of time, after which you can again attempt to authenticate with correct credentials.		If you, or another entity, are trying to access the account with too many failed password attempts within the monitoring cycle, the system blocks access for a short period of time, after which you can again attempt to authenticate with correct credentials.

John: /* Deleting a Zimbra Mailbox */

2021-06-29T19:04:33Z

Deleting a Zimbra Mailbox

← Older revision		Revision as of 13:04, 29 June 2021
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	* Changing mailbox status is not the same as deletion. All provisioned mailboxes are billable.		* Changing mailbox status is not the same as deletion. All provisioned mailboxes are billable.
	* Deletion of a mail domain cannot be completed via the domain admin interface and requires contacting XMission billing department.		* Deletion of a mail domain cannot be completed via the domain admin interface and requires contacting XMission billing department.
			* Be certain not to delete resource accounts such as galsync or distribution lists unless you know they are no longer needed. Doing so can impact mail performance.

	== Zimbra Themes ==		== Zimbra Themes ==

John: /* Deleting a Zimbra Mailbox */

2021-06-25T20:29:14Z

Deleting a Zimbra Mailbox

← Older revision		Revision as of 14:29, 25 June 2021
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	Notes:		Notes:
	* Changing ~~an account~~ status is not the same as ~~deleting the account~~. All provisioned mailboxes are billable.		* Changing mailbox status is not the same as deletion. All provisioned mailboxes are billable.
	* Deletion of a mail domain cannot be completed via the domain admin interface and requires contacting XMission billing department.		* Deletion of a mail domain cannot be completed via the domain admin interface and requires contacting XMission billing department.

John: /* Deleting a Zimbra Mailbox */

2021-06-25T19:50:59Z

Deleting a Zimbra Mailbox

← Older revision		Revision as of 13:50, 25 June 2021
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	* From inside the domain administration panel you may also highlight the mailbox name and then click on the gear wheel in the top right corner of the browser screen to display an options menu. Inside this menu select "Delete" and confirm the deletion request.		* From inside the domain administration panel you may also highlight the mailbox name and then click on the gear wheel in the top right corner of the browser screen to display an options menu. Inside this menu select "Delete" and confirm the deletion request.

	~~Note~~: Changing an account status is not the same as deleting the account ~~and will still be billed~~. All provisioned mailboxes are billable.		Notes:
			* Changing an account status is not the same as deleting the account. All provisioned mailboxes are billable.
			* Deletion of a mail domain cannot be completed via the domain admin interface and requires contacting XMission billing department.

	== Zimbra Themes ==		== Zimbra Themes ==

John: /* Deleting a Zimbra Mailbox */

2021-06-25T18:35:03Z

Deleting a Zimbra Mailbox

← Older revision		Revision as of 12:35, 25 June 2021
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	There are two fairly simple ways to properly delete a Zimbra mailbox from the XMission system.		There are two fairly simple ways to properly delete a Zimbra mailbox from the XMission system.

	* Log into the Zimbra domain administration panel and select the "Manage" area on the left. Once in the management area you simply highlight the mailbox and then right-mouse click to show the option menu. Select "Delete" and confirm the mailbox deletion request.		* Log into the Zimbra domain administration panel https://zimbraadmin.xmission.com and select the "Manage" area on the left. Once in the management area you simply highlight the mailbox and then right-mouse click to show the option menu. Select "Delete" and confirm the mailbox deletion request.

	* From inside the domain administration panel you may also highlight the mailbox name and then click on the gear wheel in the top right corner of the browser screen to display an options menu. Inside this menu select "Delete" and confirm the deletion request.		* From inside the domain administration panel you may also highlight the mailbox name and then click on the gear wheel in the top right corner of the browser screen to display an options menu. Inside this menu select "Delete" and confirm the deletion request.

John at 22:35, 14 December 2020

2020-12-14T22:35:45Z

← Older revision		Revision as of 16:35, 14 December 2020
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	==Domain Administrator Responsibilities==		==Domain Administrator Responsibilities==

	It is important to understand that as domain administrators you are responsible for changing passwords, creating distribution lists, setting email forwards, managing mailboxes, etc. Our support policy for email is clearly outlined at: https://xmission.com/legal_policies#emlsup We require domain administrators be added as Technical contacts on your billing account in order to receive advanced assistance from our support staff. Please keep contacts up-to-date in the [https://xmission.com/control account management portal] or contact [https://xmission.com/contact XMission Billing] for assistance.		It is important to understand that as domain administrators you are responsible for changing passwords, creating distribution lists, setting email forwards, managing mailboxes, training on phishing, and etc. Our support policy for email is clearly outlined at: https://xmission.com/legal_policies#emlsup We require domain administrators be added as Technical contacts on your billing account in order to receive advanced assistance from our support staff. Please keep contacts up-to-date in the [https://xmission.com/control account management portal] or contact [https://xmission.com/contact XMission Billing] for assistance.

			Phishing and email scams are on the rise. It is important to educate yourself and your mailbox holders on how to avoid it. Reference this guide on
			[https://wiki.xmission.com/Phishing_and_Email_Scams understanding phishing].

			==Email Domain Health==

			An important part of effective business email mean protecting your domain with some simple settings to improve delivery and reduce fraud.

			XMission advises implementing SPF and DKIM on domains. These are two simple methods domain owners have of "authorizing" specific email servers to send mail on their behalf and prevent abuse. [https://wiki.xmission.com/SPF_and_DKIM How to configure SPF and DKIM]

	==About the Administrative Console==		==About the Administrative Console==