Purchasing Zimbra Licensing and Support - Revision history

Richey at 17:22, 17 April 2025

2025-04-17T17:22:49Z

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	'''Subscription.''' One and two-year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates via their Zimbra Standard or Premier Support, portal access, and more. Licenses renew every year based on the day of purchase. Customers who do not renew their annual subscription will lose the right to use the software and receive support. This differs from a perpetual license which entitles customers to permanent use of the software.		'''Subscription.''' One and two-year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates via their Zimbra Standard or Premier Support, portal access, and more. Licenses renew every year based on the day of purchase. Customers who do not renew their annual subscription will lose the right to use the software and receive support. This differs from a perpetual license which entitles customers to permanent use of the software.
	** '''Pricing:''' 25 Professional Edition mailbox license 1-year subscriptions are $~~875~~ with Standard Support and $~~910~~ with Premier Support.		** '''Pricing:''' 25 Professional Edition mailbox license 1-year subscriptions are $963 with Standard Support and $1001 with Premier Support.

	'''Perpetual.''' This is a permanent software license purchase for the major release version you are buying. A first-year term support agreement is required at the time of purchase. Zimbra Support can be purchased in either a one, two, or three-year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access, and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services and software assurance. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.		'''Perpetual.''' This is a permanent software license purchase for the major release version you are buying. A first-year term support agreement is required at the time of purchase. Zimbra Support can be purchased in either a one, two, or three-year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access, and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services and software assurance. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.
	** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Premier Support are $~~1968.75~~ first year. Yearly Premier Support agreements are $~~393~~.75 thereafter.		** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Premier Support are $2166 first year. Yearly Premier Support agreements are $433.25 thereafter.
	** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Standard Support are $~~1890~~ first year. Yearly Standard Support agreements are $~~315~~ thereafter.		** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Standard Support are $2079 first year. Yearly Standard Support agreements are $346.50 thereafter.

	== Zimbra Collaboration Mailboxes ==		== Zimbra Collaboration Mailboxes ==

Richey at 15:09, 27 June 2024

2024-06-27T15:09:56Z

Show changes

John: /* Zimbra Talk */

2019-10-29T20:35:25Z

Zimbra Talk

← Older revision		Revision as of 14:35, 29 October 2019
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	** Order in 25 mailbox increments with a 25 mailbox minimum order		** Order in 25 mailbox increments with a 25 mailbox minimum order

	== Zimbra ~~Talk~~ ==		== Zimbra Connect ==

	Zimbra ~~Talk V2~~ allows your Zimbra server (Network Edition) to host live group chats, video conferences, audio conversations, group document editing, plus file and screen sharing all from your Zimbra webmail interface.		Zimbra Connect allows your Zimbra server (Network Edition) to host live group chats, video conferences, audio conversations, group document editing, plus file and screen sharing all from your Zimbra webmail interface.

	* '''Zimbra ~~Talk V2~~''' - Is an optional license subscription available only to Network Edition installations		* '''Zimbra Connect''' - Is an optional license subscription available only to Network Edition installations

	** Available for Zimbra Collaboration 8.5 and higher only		** Available for Zimbra Collaboration 8.5 and higher only
	** Order in 25 mailbox increments with a 25 mailbox minimum order		** Order in 25 mailbox increments with a 25 mailbox minimum order
	** Support for Zimbra ~~Talk~~ is ordered at the same service level as your Network Edition licensing		** Support for Zimbra Connect is ordered at the same service level as your Network Edition licensing

	Zimbra ~~Talk is not available for perpetual purchase at this time. Zimbra Talk~~ is subscription only.		Zimbra Connect is a subscription only license.

	== Zimbra Suite Plus ==		== Zimbra Suite Plus ==

John: /* Zimbra Collaboration Mailboxes */

2019-10-29T20:29:33Z

Zimbra Collaboration Mailboxes

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	* '''Professional Edition'''		* '''Professional Edition'''
	** Supports email, contacts, calendar, tasks, briefcase, and preferences.		** Supports email, contacts, calendar, tasks, briefcase, and preferences.
	*** Zimbra 8.8.8+ adds Zimbra Chat, Zimbra Drive, and the new Zimbra NG modules.		*** Zimbra 8.8.15+ adds Zimbra Chat, Zimbra Drive, and the new Zimbra NG modules.
	*** The [https://wiki.zimbra.com/wiki/Zimbra_NG_Modules Zimbra NG Modules] include; NG Backup, NG Admin, NG HSM, and NG Mobile		*** The [https://wiki.zimbra.com/wiki/Zimbra_NG_Modules Zimbra NG Modules] include; NG Backup, NG Admin, NG HSM, and NG Mobile
	** Includes; Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync (Zimbra Mobile), Zimbra Archiving & Discovery, and Litigation Hold.		** Includes; Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync (Zimbra Mobile), Zimbra Archiving & Discovery, and Litigation Hold.
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	* '''Standard Edition'''		* '''Standard Edition'''
	** Supports email, contacts, calendar, tasks, briefcase, and preferences.		** Supports email, contacts, calendar, tasks, briefcase, and preferences.
	*** Zimbra 8.8.6 and up adds chat, drive, and the NG modules.		*** Zimbra 8.8.15 and up adds chat, drive, and the NG modules.
	** Standard Edition licensing does '''not''' include Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync or Zimbra Archiving & Discovery.		** Standard Edition licensing does '''not''' include Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync or Zimbra Archiving & Discovery.

John: /* Zimbra Purchase Options */

2019-10-29T20:24:38Z

Zimbra Purchase Options

← Older revision		Revision as of 14:24, 29 October 2019
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	* '''Subscription.''' One and two year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates via their Zimbra Standard or Premier Support, portal access and more. Licenses renew every year based on the day of purchase. Customers who do not renew their annual subscription will lose the right to use the software and receive support. This differs from a perpetual license which entitles customers permanent use of the software.		* '''Subscription.''' One and two year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates via their Zimbra Standard or Premier Support, portal access and more. Licenses renew every year based on the day of purchase. Customers who do not renew their annual subscription will lose the right to use the software and receive support. This differs from a perpetual license which entitles customers permanent use of the software.
			** '''Pricing:''' 25 Professional Edition mailbox license 1-year subscriptions are $875 with Standard Support and $910 with Premier Support.

	* '''Perpetual.''' This is a permanent software license purchase for the major release version you are buying. A first year term support agreement is required at the time of purchase. Zimbra Support can be purchased in either a one, two, or three year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services and software assurance. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.		* '''Perpetual.''' This is a permanent software license purchase for the major release version you are buying. A first year term support agreement is required at the time of purchase. Zimbra Support can be purchased in either a one, two, or three year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services and software assurance. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.
			** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Premier Support are $1968.75 first year. Yearly Premier Support agreements are$393.75 thereafter.
			** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Standard Support are $1890 first year. Yearly Standard Support agreements are $315 thereafter.

	== Zimbra Collaboration Mailboxes ==		== Zimbra Collaboration Mailboxes ==

John at 17:31, 25 June 2019

2019-06-25T17:31:57Z

← Older revision		Revision as of 11:31, 25 June 2019
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	XMission offers an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Talk licensing and support, Zimbra Suite Plus licensing and support, and official Zimbra Support for Open Source Edition.		XMission offers an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Talk licensing and support, Zimbra Suite Plus licensing and support, and official Zimbra Support for Open Source Edition.

	How it works.		'''How it works.'''

	Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses.		Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses.

John at 17:27, 25 June 2019

2019-06-25T17:27:46Z

← Older revision		Revision as of 11:27, 25 June 2019
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	''Note:'' The yearly cost difference between Standard and Premier support is very nominal. XMission recommends that customers purchase Premier service for the first year, when you are more likely to require extra help, and then consider Standard on subsequent renewal periods if cost is a concern.		''Note:'' The yearly cost difference between Standard and Premier support is very nominal. XMission recommends that customers purchase Premier service for the first year, when you are more likely to require extra help, and then consider Standard on subsequent renewal periods if cost is a concern.

	* '''Zimbra Open Source Support~~'''~~ Open Source and Zimbra Suite Plus Support ~~Subscription information found lower down~~ in ~~this document: https://wiki~~.~~xmission~~.~~com/Purchasing_Zimbra_Licensing_and_Support#Zimbra_Support_for_Open_Source_Edition~~		When purchasing any support plan be sure to read about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.]

			== Zimbra Support for Open Source Edition ==

			Zimbra Open Source Support (ZOSS) provides the same level technical support for Open Source Edition and Zimbra Suite Plus customer as paid Network Edition customers with Standard Support receive. Zimbra Open Source Edition Support provides many advantages for Zimbra’s open source user base. Learn to keep your OSE email business-ready and enjoy the peace of mind provided with paid support.

			You must purchase support for all mailboxes provisioned on the system in 25 mailbox increments. There is a command to run, while we watch, to verify the mailbox count before the order can process.

	~~When purchasing~~ any support ~~plan~~ be sure to read about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.]		Zimbra Open Source Support is $9 per mailbox yearly when purchased as a stand-alone service. Paired with any module from Zimbra Suite Plus and the fee drops to $3 per mailbox yearly. The full Zimbra Suite Plus bundle paired with support costs about $1.25 per mailbox monthly. Contact zimbrasales@xmission.com for a quote.

			When you do make your Zimbra Open Source Support purchase be sure to read our wiki about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.]

	== Outlook for Mac ==		== Outlook for Mac ==
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	If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.		If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.

	~~== Zimbra Support for Open Source Edition ==~~

	Zimbra Open Source Support provides the same level technical support for Open Source Edition as paid Network Edition customers receive. Zimbra Open Source Edition Support provides many advantages for Zimbra’s open source user base. Learn to keep your OSE email business-ready and enjoy the peace of mind provided with paid support.

	~~You must purchase support for all mailboxes provisioned on the system in 25 mailbox increments. There is a command to run, while we watch, to verify the mailbox count before the order can process.~~

	Zimbra Open Source Support is $9 per mailbox yearly when purchased as a stand-alone service. Paired with any module from Zimbra Suite Plus and the fee drops to $3 per mailbox yearly. The full Zimbra Suite Plus bundle paired with support costs about $1.25 per mailbox monthly. Contact zimbrasales@xmission.com for a quote.

	When you do make your Zimbra Open Source Support purchase be sure to read our wiki about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.]

	== Zimbra Administration ==		== Zimbra Administration ==

John: /* Zimbra Support Options */

2019-06-25T17:23:50Z

Zimbra Support Options

← Older revision		Revision as of 11:23, 25 June 2019
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	''Note:'' The yearly cost difference between Standard and Premier support is very nominal. XMission recommends that customers purchase Premier service for the first year, when you are more likely to require extra help, and then consider Standard on subsequent renewal periods if cost is a concern.		''Note:'' The yearly cost difference between Standard and Premier support is very nominal. XMission recommends that customers purchase Premier service for the first year, when you are more likely to require extra help, and then consider Standard on subsequent renewal periods if cost is a concern.

	* '''Zimbra Open Source Support''' ~~ZOSS Subscription~~		* '''Zimbra Open Source Support''' Open Source and Zimbra Suite Plus Support Subscription information found lower down in this document: https://wiki.xmission.com/Purchasing_Zimbra_Licensing_and_Support#Zimbra_Support_for_Open_Source_Edition
	** Available to Open Source ~~edition mail servers with or without the~~ Zimbra Suite Plus ~~(ZSP) tools~~
	** Unlimited email support incidents - Business hours phone support
	** ZOSS subscription is most affordable when paired with Zimbra Suite Plus bundle or any of the individual tools

	When purchasing any support plan be sure to read about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.]		When purchasing any support plan be sure to read about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.]

John: /* Zimbra Renewals */

2019-06-25T17:21:09Z

Zimbra Renewals

← Older revision		Revision as of 11:21, 25 June 2019
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	== Zimbra Renewals ==		== Zimbra Renewals ==

			XMission can renew Zimbra license subscriptions and support agreements for anyone. If your previous vendor went out of business or stopped returning your calls and emails, we can help. Simply contact us to get a quote and renew today, zimbrasales@xmission.com.

	An important note about renewals. Zimbra adds a '''+20% late fee''' to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.		An important note about renewals. Zimbra adds a '''+20% late fee''' to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.

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	If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.		If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.


	== Zimbra Support for Open Source Edition ==		== Zimbra Support for Open Source Edition ==

John: /* Zimbra Suite Plus */

2019-06-25T17:18:48Z

Zimbra Suite Plus

← Older revision		Revision as of 11:18, 25 June 2019
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	== Zimbra Suite Plus ==		== Zimbra Suite Plus ==

	XMission sells the full Zimbra Suite Plus (ZSP) bundle which is a wide range of add-on tools for both Network Edition (NE) and Open Source Edition (OSE). Purchase single add-on tools or the entire bundle. A Zimbra support agreement is required with any ZSP purchase. Zimbra provides a deep discount for OSE support when paired with these add-ons.		XMission sells the full Zimbra Suite Plus (ZSP) bundle which is a wide range of add-on tools for both Network Edition (NE) Standard Edition mailboxes and Open Source Edition (OSE). Purchase single add-on tools or the entire bundle. A Zimbra support agreement is required with any ZSP purchase. Zimbra provides a deep discount for OSE support when paired with these add-ons.

	'''Zimbra Backup Plus''' Back up every single item and event on your server with split-second precision.Specifically designed to avoid data loss.		'''Zimbra Backup Plus''' Back up every single item and event on your server with split-second precision.Specifically designed to avoid data loss.
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	Additional information: https://www.zimbra.com/zimbra-suite-plus/		Additional information: https://www.zimbra.com/zimbra-suite-plus/

			The Zimbra Network Edition server software with Professional Edition mailboxes already includes all the above NG Modules.

	== Ordering Zimbra Licenses ==		== Ordering Zimbra Licenses ==