Router and Wireless Troubleshooting - Revision history

Jab: /* General Troubleshooting */

2022-07-20T20:33:25Z

General Troubleshooting

← Older revision		Revision as of 14:33, 20 July 2022
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	== General Troubleshooting ==		== General Troubleshooting ==

	The [[XMission_App \| XMission App]] for mobile allows you to troubleshoot your network and to work directly with our support team as needed. This app assists with wireless performance tuning, network congestion, caching and streaming issues, and much more.

	=== Try from Multiple Computers ===		=== Try from Multiple Computers ===

Danzmo: /* Check for a Firmware Update */

2020-06-19T19:52:40Z

Check for a Firmware Update

← Older revision		Revision as of 13:52, 19 June 2020
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	To Check and Upgrade your Firmware:		To Check and Upgrade your Firmware:
	------------		------------
	* Login to your Routers Administration Webpage. Some routers will require you to use a URL like, '''http://routerlogin.net'''. Others tends to be '''192.168.1.1''' or sometimes '''192.168.0.1'''. The username and password can be found on the sticker under your router, or in the guide it came with. If you cannot obtain it either way, look online for your specific routers default login information.		* Login to your Routers Administration Webpage. Some routers will require you to use a URL like, '''http://routerlogin.net''' or a smartphone App. Others tends to be '''192.168.1.1''' or sometimes '''192.168.0.1'''. The username and password can be found on the sticker under your router, or in the guide it came with. If you cannot obtain it either way, look online for your specific routers default login information.
	[[File:19216811.png\|188px]]		[[File:19216811.png\|188px]]

Danzmo: /* General Troubleshooting */

2020-06-19T19:25:15Z

General Troubleshooting

← Older revision		Revision as of 13:25, 19 June 2020
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	== General Troubleshooting ==		== General Troubleshooting ==

			The [[XMission_App \| XMission App]] for mobile allows you to troubleshoot your network and to work directly with our support team as needed. This app assists with wireless performance tuning, network congestion, caching and streaming issues, and much more.

	=== Try from Multiple Computers ===		=== Try from Multiple Computers ===

Danzmo: /* Can You Ping Your Router? */

2020-06-19T18:31:16Z

Can You Ping Your Router?

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 *The routers vents are not blocked or covered.
 *The router is not located around a heated surface (hidden behind a TV).
 === Reconfigure your WiFi to use a different channel ===

Danzmo: /* Windows */

2020-06-19T18:27:55Z

Windows

← Older revision		Revision as of 12:27, 19 June 2020
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	1. Open the command prompt (Using the start menu's search ability, search for "Command Prompt") and type in '''"ipconfig"'''. This will show you all of your networking configurations. If your computer uses an ethernet cable, look for "Ethernet adapter". If you use wifi, look for "Wireless Adapter".		1. Open the command prompt (Using the start menu's search ability, search for "Command Prompt") and type in '''"ipconfig"'''. This will show you all of your networking configurations. If your computer uses an ethernet cable, look for "Ethernet adapter". If you use wifi, look for "Wireless Adapter".

	2. Once you have more information, you will be able to see if you have an IP address or not. It will normally appear as a '''192.168.x.x''' address.		2. Once you have more information, you will be able to see if you have an IP address or not. It will normally appear as a '''192.168.x.x''' address.

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	* In our example, our IP address is '''192.168.122.4''' and our gateway is '''192.168.122.1'''. This will vary from computer to computer, but the premise remains the same. If you have an IP address, that means at the very least there is a connection from your computer, to your router. The '''gateway''' is your router.		* In our example, our IP address is '''192.168.122.4''' and our gateway is '''192.168.122.1'''. This will vary from computer to computer, but the premise remains the same. If you have an IP address, that means at the very least there is a connection from your computer, to your router. The '''gateway''' is your router.

	3. To ping your router, type '''ping 192.168.1.1''' (or whatever your gateway IP address is).		3. To ping your router, type '''ping 192.168.1.1''' (or whatever your gateway IP address is).

	* Likewise, you can ping google by executing the command '''ping 8.8.8.8'''. This will show if your computer has '''Internet''' access, as well as a router connection.		* Likewise, you can ping google by executing the command '''ping 8.8.8.8'''. This will show if your computer has '''Internet''' access, as well as a router connection.

Danzmo: /* Check for a Firmware Update */

2020-06-19T18:26:50Z

Check for a Firmware Update

← Older revision		Revision as of 12:26, 19 June 2020
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	=== Check for a Firmware Update ===		=== Check for a Firmware Update ===

	<pre style="color:red;font-size:~~18px~~">		<pre style="color:red;font-size:14px">
	CAUTION: If you do not know how to do this, please refer to your router manual before proceeding.		CAUTION: If you do not know how to do this, please refer to your router manual before proceeding.
	Flashing a firmware incorrectly can damage your router and cause it to be inoperable.		Flashing a firmware incorrectly can damage your router and cause it to be inoperable.

Danzmo: /* Check for a Firmware Update */

2020-06-19T18:18:01Z

Check for a Firmware Update

← Older revision		Revision as of 12:18, 19 June 2020
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	=== Check for a Firmware Update ===		=== Check for a Firmware Update ===

	<~~span~~ style="color:red;font-size:18px">~~'''~~ CAUTION: ~~<br>~~If you do not know how to do this, please refer to your router manual before proceeding. ~~<br>~~Flashing a firmware incorrectly can damage your router and cause it to be inoperable. ~~'''~~</~~span~~>		<pre style="color:red;font-size:18px">
			CAUTION: If you do not know how to do this, please refer to your router manual before proceeding.
			Flashing a firmware incorrectly can damage your router and cause it to be inoperable.
			</pre>

	Your router may still be on the factory default firmware version that it was purchased with. Manufacturers tend to release updates to their routers to increase security, and resolve potential service problems. Upgrading your firmware is a great idea to try when troubleshooting your wireless, or any other router related problems.		Your router may still be on the factory default firmware version that it was purchased with. Manufacturers tend to release updates to their routers to increase security, and resolve potential service problems. Upgrading your firmware is a great idea to try when troubleshooting your wireless, or any other router related problems.

Danzmo: /* Reconfigure your WiFi to use a different channel */

2020-06-19T18:16:31Z

Reconfigure your WiFi to use a different channel

← Older revision		Revision as of 12:16, 19 June 2020
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	To change your wireless channel:		To change your wireless channel:
	# Use the [~~https://wiki.xmission.com/~~WiFi_Analyzer Wi-Fi Analyzer App} to find a less used Wi-Fi channel in your home.		# Use the [[WiFi_Analyzer \| Wi-Fi Analyzer App]] to find a less used Wi-Fi channel in your home.
	# Change the wireless channel in your router’s interface to the suggested channel from the analyzer.		# Change the wireless channel in your router’s interface to the suggested channel from the analyzer.

Danzmo: /* Reconfigure your WiFi to use a different channel */

2020-06-19T18:15:28Z

Reconfigure your WiFi to use a different channel

← Older revision		Revision as of 12:15, 19 June 2020
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	=== Reconfigure your WiFi to use a different channel ===		=== Reconfigure your WiFi to use a different channel ===

	If your router is located around a lot of other nearby wireless connections (like inside an apartment building), you may be getting interference from your neighbors.		If your router is located around a lot of other nearby wireless connections (like inside an apartment building), you may be getting interference from your neighbors.

	To change your wireless channel:		To change your wireless channel:
	# ~~Using an Android device (if you have one), use~~ the Wi-Fi Analyzer ~~app~~ to find a less used Wi-Fi channel in your home.		# Use the [https://wiki.xmission.com/WiFi_Analyzer Wi-Fi Analyzer App} to find a less used Wi-Fi channel in your home.
	# Change the wireless channel in your router’s interface to the suggested channel from the analyzer.		# Change the wireless channel in your router’s interface to the suggested channel from the analyzer.

	Apple does not offer any type of WiFi analyzer at the moment. The below screen shot is from an android device running [https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en_US Wifi Analyzer] from the Google Play Store.

	Also note some routers have built in analyzer that can be used as well.		Also note some routers have built in analyzer that can be used as well.

Danzmo at 18:09, 19 June 2020

2020-06-19T18:09:10Z

← Older revision		Revision as of 12:09, 19 June 2020
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	* If you must provide an ISP type, select 'other'		* If you must provide an ISP type, select 'other'





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	[[Category: Troubleshooting]]		[[Category: Troubleshooting]]
			[[Category: UTOPIA]]
			[[Category: UTOPIA Troubleshooting]]