Spam Calls - Revision history

Danzmo at 19:03, 13 March 2026

2026-03-13T19:03:52Z

← Older revision		Revision as of 13:03, 13 March 2026
Line 20:		Line 20:
	For further information, please visit [https://www.fcc.gov/call-authentication FCC Combat Spoof/Spam Calls].		For further information, please visit [https://www.fcc.gov/call-authentication FCC Combat Spoof/Spam Calls].

	= How does this affect you?==		= How does this affect you?=

	Remember that the spam marking system is currently influenced by the receiving carrier. Just because your number appears as spam with one carrier doesn’t mean it will be flagged as spam for all carriers. If your number is flagged as a suspected spam caller, you’ll need to identify the receiving carrier and contact them for removal. Many services offer online forms for this purpose. All phone calls received or made are required to have a digital signature from XMission and are included with your Voice Services.		Remember that the spam marking system is currently influenced by the receiving carrier. Just because your number appears as spam with one carrier doesn’t mean it will be flagged as spam for all carriers. If your number is flagged as a suspected spam caller, you’ll need to identify the receiving carrier and contact them for removal. Many services offer online forms for this purpose. All phone calls received or made are required to have a digital signature from XMission and are included with your Voice Services.

Danzmo at 19:02, 13 March 2026

2026-03-13T19:02:39Z

← Older revision		Revision as of 13:02, 13 March 2026
Line 1:		Line 1:
	~~=Spam Calls =~~		Due to the surge in unwanted calls in recent years, numerous services have emerged to compile databases of known or suspected spam callers. Each service employs its own methodology for determining which numbers to include in the database. Some common methods include:

	~~We all know about "spam"~~ calls ~~and how they can be aggressive, overbearing, and downright annoying~~. ~~XMission has always tried our best to provide features that can help decrease these~~ calls~~, but as we know some still get through~~. ~~Back in March, 2020, the FCC and other organizations created a program that started to collect reported numbers~~ for ~~abuse and illegal activity. This is called the STIR/SHAKEN framework and it uses a worldwide database to help report, block, and indicate if a caller's~~ number ~~is coming from a known source or is "spam/spoofed"~~. ~~Starting October 1, 2021 XMission Voice will be fully participating in this program and~~ calls ~~will be signed and reported. What does this exactly mean? Hopefully this information will help you understand~~.		* The frequency of calls received from your number.
			* The duration of calls associated with your number.
			* The age of your call history for calls received from your number.
			* The destination area codes for calls received from your number.

	~~== What~~ is ~~STIR/SHAKEN? ==~~		Based on these various factors, the receiving carrier may decide to add your number to their database for an unspecified duration. While your number is in their database, calls from your number to their subscribers will be automatically marked as “Spam.” However, there is no centralized database or service that can be checked to determine whether your number will be marked as spam.

	~~STIR/SHAKEN~~ is ~~a framework of interconnected standards. STIR/SHAKEN are acronyms~~ for ~~the Secure Telephone Identity Revisited (STIR) and Signature-based~~		''Note:'' While you subscribe to XMission Voice, XMission is not responsible for monitoring your number or verifying that Caller ID Services have your phone number in their database. If you’re concerned about your number being flagged or marked as “Spam,” there are companies that monitor your number for a monthly fee. We have no affiliation with any of these companies and cannot recommend any.
	~~Handling of Asserted Information Using toKENs (SHAKEN) standards. This means~~ that ~~calls traveling through interconnected~~ phone ~~networks would have~~ their ~~caller ID "signed"~~ as ~~legitimate by originating carriers and validated by other carriers before reaching consumers. STIR/SHAKEN digitally validates the handoff of phone calls passing through the complex web of networks~~, ~~allowing the phone company of the consumer receiving the call to verify~~ that a ~~call is in fact from the number displayed on Caller ID~~.

	~~For more information please visit [https://www.fcc.gov/call-authentication FCC Combat Spoof/~~Spam Calls]		= XMission Voice and "Spam" Calls =

	~~== How does~~ this ~~affect you? ==~~		XMission’s Voice Service and Spam Protection features aim to reduce aggressive, overbearing, and downright annoying “spam” calls. While XMission has consistently worked to mitigate these calls, some still manage to bypass our measures. In March 2020, the FCC and other organizations introduced the STIR/SHAKEN framework, a program designed to collect reported numbers for abuse and illegal activities. This framework utilizes a global database to facilitate reporting, blocking, and identifying whether a caller’s number originates from a known source or is “spam/spoofed.” Effective October 1, 2021, XMission Voice will fully participate in this program, ensuring that calls are signed and reported. This information should provide clarity on the program’s purpose.

	~~All phone calls are required to have a digital signature from XMission, this includes both incoming and outgoing phone calls.~~		== What is STIR/SHAKEN ==

	~~=== Incoming Phone~~ Calls ===		STIR/SHAKEN is a framework comprising interconnected standards. Its acronyms represent the Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using toKENs (SHAKEN) standards. Essentially, calls traversing interconnected phone networks will have their caller ID “signed” as legitimate by originating carriers and validated by other carriers before reaching consumers. STIR/SHAKEN digitally validates the handoff of phone calls passing through the intricate web of networks, enabling the phone company of the consumer receiving the call to verify that the displayed Caller ID number is indeed the originator of the call.

			For further information, please visit [https://www.fcc.gov/call-authentication FCC Combat Spoof/Spam Calls].

			= How does this affect you?==

			Remember that the spam marking system is currently influenced by the receiving carrier. Just because your number appears as spam with one carrier doesn’t mean it will be flagged as spam for all carriers. If your number is flagged as a suspected spam caller, you’ll need to identify the receiving carrier and contact them for removal. Many services offer online forms for this purpose. All phone calls received or made are required to have a digital signature from XMission and are included with your Voice Services.

	~~Before a phone call is delivered to your home~~, ~~XMission will scan the incoming number through the national "Robocall Mitigation Database". If a caller has a specific spam score~~, ~~callers will automatically~~ be ~~sent~~ to ~~Voicemail. Otherwise all~~ calls ~~will follow~~ your ~~Answering Rules from the [https://wiki.xmission.com/XMission_Voice_Portal online portal]~~.		''Note:'' Please be aware that Call Forwarding, Call Blocking, and other Telephone Features can alter XMission’s digital signature, causing your calls to be flagged as “Spam”. We recommend using our XMission Mobile Voice App to receive calls outside of your designated service.

	~~=== Outgoing Phone Calls ===~~		* [[XMission Mobile Voice]]

	~~Be aware that your number might be reported as a "spam" number and you not know it. This can be caused by a number of reasons and some are:~~		=== Incoming Phone Calls ===

	* Age/Length of time you've used the ~~same~~ number.		Before a phone call is delivered to your home, XMission will scan the incoming number through our "Robocall Mitigation Database". If a caller has a specific spam score, callers will automatically be sent to Voicemail. Otherwise all calls will follow your Answering Rules from the [https://wiki.xmission.com/XMission_Voice_Portal online portal].
	* Who you register the number with (raffles, ~~online memberships, phone subscriptions, etc)~~.
	* Usage (who you call, length of calls~~, long distance~~/~~international dialing)~~.

	Unfortunately, there are too many unknowns to list them all and XMission is not responsible for the reputation of your Caller ID. However, there are some things you can do if your number is being reported as Spam or Spoofed.		=== Outgoing Phone Calls ===

	~~You~~ will ~~need~~ to ~~find out who~~ the receiving carrier is and contact them for removal. Many services ~~have~~ online forms for removal~~. We have listed some below~~.		Unfortunately, there are too many unknown factors, as well as Caller ID applications, to list the exact reason or how your call has been flagged as “Spam.” While XMission recognizes the importance of your phone number and wants to help ensure that your calls are not ignored, dismissed, or redirected due to a “Spam” flag, we are not responsible for the reputation of your Caller ID. This will require you to identify the receiving carrier and contact them for removal. Many services offer online forms for removal.

	~~Sites~~ to ~~report errors:~~		It’s important to note that there is no centralized database or server that all the different providers use.

	* [https://www.freecallerregistry.com/fcr/ Free Call Registry]		We have provided some links for T-Mobile and Verizon that will require your office to submit requests to remove the flag from their services. Additionally, there is a well-known third-party organization (First Orion or Hiya) that has established relationships with many telecom providers to assist with Business Caller ID reputation management. They can remove the flag across multiple carriers for you at no cost. Unfortunately, XMission is unable to submit these requests on your behalf.
	* [https://hiyahelp.zendesk.com/hc/en-~~us/~~requests~~/new?ticket_form_id=824667 AT&T]~~
	* [https://callreporting.t-~~mobile~~.~~com/ T-Mobile]~~
	* [https://www.~~voicespamfeedback~~.~~com/vsf/ Verizon Wireless]~~

	If your ~~calls are being marked as Spam when calling other providers please contact our support department so we can report the spam detection as an error~~.		* T-Mobile: [https://callreporting.t-mobile.com/ T-Mobile Call Reporting]
			* Verizon: [https://www.voicespamfeedback.com/vsf/ Verizon Wireless Feedback Reports]
			* First Orion: [https://firstorion.com/register-your-number Business CallerID Reputation Services]
			* Hiya: [https://hiyahelp.zendesk.com/hc/en-us/p/request_hub CallerID Reputation Services]

Danzmo: /* How does this affect you? */

2022-08-09T18:05:52Z

How does this affect you?

@@ Line 16: / Line 16: @@
 === Incoming Phone Calls ===
-Before a phone call is delivered to your home, XMission will scan the incoming number through the national "Robocall Mitigation Database". The scan will tell us if the phone call is:
+Before a phone call is delivered to your home, XMission will scan the incoming number through the national "Robocall Mitigation Database".  If a caller has a specific spam score, callers will automatically be sent to Voicemail. Otherwise all calls will follow your Answering Rules from the [https://wiki.xmission.com/XMission_Voice_Portal online portal].
 === Outgoing Phone Calls ===

Danzmo: Created page with "=Spam Calls = We all know about "spam" calls and how they can be aggressive, overbearing, and downright annoying. XMission has always tried our best to provide features that..."

2021-09-21T16:29:58Z

Created page with "=Spam Calls = We all know about "spam" calls and how they can be aggressive, overbearing, and downright annoying. XMission has always tried our best to provide features that..."

New page

=Spam Calls =

We all know about "spam" calls and how they can be aggressive, overbearing, and downright annoying. XMission has always tried our best to provide features that can help decrease these calls, but as we know some still get through. Back in March, 2020, the FCC and other organizations created a program that started to collect reported numbers for abuse and illegal activity. This is called the STIR/SHAKEN framework and it uses a worldwide database to help report, block, and indicate if a caller's number is coming from a known source or is "spam/spoofed". Starting October 1, 2021 XMission Voice will be fully participating in this program and calls will be signed and reported. What does this exactly mean? Hopefully this information will help you understand.

== What is STIR/SHAKEN? ==

STIR/SHAKEN is a framework of interconnected standards. STIR/SHAKEN are acronyms for the Secure Telephone Identity Revisited (STIR) and Signature-based
Handling of Asserted Information Using toKENs (SHAKEN) standards. This means that calls traveling through interconnected phone networks would have their caller ID "signed" as legitimate by originating carriers and validated by other carriers before reaching consumers. STIR/SHAKEN digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify that a call is in fact from the number displayed on Caller ID.

For more information please visit [https://www.fcc.gov/call-authentication FCC Combat Spoof/Spam Calls]

== How does this affect you? ==

All phone calls are required to have a digital signature from XMission, this includes both incoming and outgoing phone calls.

=== Incoming Phone Calls ===

Before a phone call is delivered to your home, XMission will scan the incoming number through the national "Robocall Mitigation Database". The scan will tell us if the phone call is:

* Unverified
* Verified
* Spam/Spoof

Once we have this information we will prepend the Caller ID with "V", "Spam," or "Spoof." So, you should expect to see Caller ID look like:

<pre>
[V] John Doe
801-539-0852
</pre>

By default, XMission will notify you via the Caller ID if one of the three categories above apply. However, through our [[wiki.xmission.com/XMission_Voice_Portal | Online Portal]], you can direct calls that are not verified to: Voicemail or Block.

=== Outgoing Phone Calls ===

Be aware that your number might be reported as a "spam" number and you not know it. This can be caused by a number of reasons and some are:

* Age/Length of time you've used the same number.
* Who you register the number with (raffles, online memberships, phone subscriptions, etc).
* Usage (who you call, length of calls, long distance/international dialing).

Unfortunately, there are too many unknowns to list them all and XMission is not responsible for the reputation of your Caller ID. However, there are some things you can do if your number is being reported as Spam or Spoofed.

You will need to find out who the receiving carrier is and contact them for removal. Many services have online forms for removal. We have listed some below.

Sites to report errors:

* [https://www.freecallerregistry.com/fcr/ Free Call Registry]
* [https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667 AT&T]
* [https://callreporting.t-mobile.com/ T-Mobile]
* [https://www.voicespamfeedback.com/vsf/ Verizon Wireless]

If your calls are being marked as Spam when calling other providers please contact our support department so we can report the spam detection as an error.