XMission App - Revision history

Jab at 20:31, 20 July 2022

2022-07-20T20:31:00Z

← Older revision		Revision as of 14:31, 20 July 2022
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	The XMission App for mobile allows you to troubleshoot your network and to work directly with our support team as needed. This app assists with wireless performance tuning, network congestion, caching and streaming issues, and much more.		{{archived}}

			'''NOTE: THIS PRODUCT IS NO LONGER SUPPORTED '''


			[[Category: Archives]]

			<!--

			The XMission App for mobile allows you to troubleshoot your network and to work directly with our support team as needed. This app assists with wireless performance tuning, network congestion, caching and streaming issues, and much more.

	Our app runs a quick two-minute network diagnostic which collects simple data such as Internet speed and network health. It allows you to upload photos and videos, plus it has the ability to grant XMission access to the router with just a few clicks.		Our app runs a quick two-minute network diagnostic which collects simple data such as Internet speed and network health. It allows you to upload photos and videos, plus it has the ability to grant XMission access to the router with just a few clicks.
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	== How to Perform a Network Scan ==		== How to Perform a Network Scan ==

	* Once [http://getrt.co/xmission installed], launch the app. If the app asks for permission to access your location, please allow it. This enables the app to gather information about the ambient wifi network.		* Once [http://getrt.co/xmission installed], launch the app. If the app asks for permission to access your location, please allow it. This enables the app to gather information about the ambient wifi network.
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	[[File:Self Help.png\|300px]]		[[File:Self Help.png\|300px]]
			-->

	<!--		<!--
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	Limiting the number of devices streaming or using high bandwidth at one time will help resolve this.		Limiting the number of devices streaming or using high bandwidth at one time will help resolve this.
	-->		-->
			<!--

	== Send a Photo or Video ==		== Send a Photo or Video ==
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	* Speedtest, pings and latency results of your device.		* Speedtest, pings and latency results of your device.
	* Connection quality to several websites.		* Connection quality to several websites.
			-->

	[[Category: Network]]		[[Category: Network]]
	[[Category: UTOPIA Troubleshooting]]		[[Category: UTOPIA Troubleshooting]]

Jab at 17:17, 20 January 2022

2022-01-20T17:17:49Z

← Older revision		Revision as of 11:17, 20 January 2022
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	[[File:Self Help.png\|300px]]		[[File:Self Help.png\|300px]]

			<!--
	=== Too Many Devices ===		=== Too Many Devices ===

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	Limiting the number of devices streaming or using high bandwidth at one time will help resolve this.		Limiting the number of devices streaming or using high bandwidth at one time will help resolve this.
			-->

	== Send a Photo or Video ==		== Send a Photo or Video ==

Jab at 16:43, 18 January 2022

2022-01-18T16:43:10Z

← Older revision		Revision as of 10:43, 18 January 2022
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	The XMission App for mobile allows you to troubleshoot your network and to work directly with our support team as needed. This app assists with wireless performance tuning, network congestion, caching and streaming issues, and much more.		The XMission App for mobile allows you to troubleshoot your network and to work directly with our support team as needed. This app assists with wireless performance tuning, network congestion, caching and streaming issues, and much more.

	Our app runs a quick two-minute network diagnostic which collects simple data such as Internet speed and network health. It allows you to upload photos and videos, plus it has the ability to grant XMission access to the router with just a few clicks. The XMission App is available on both [http://getrt.co/xmission Android and iOS]		Our app runs a quick two-minute network diagnostic which collects simple data such as Internet speed and network health. It allows you to upload photos and videos, plus it has the ability to grant XMission access to the router with just a few clicks.

			Download the App here:
			*The XMission App is available on both [http://getrt.co/xmission Android and iOS]

Jab at 17:22, 19 September 2019

2019-09-19T17:22:35Z

← Older revision		Revision as of 11:22, 19 September 2019
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	* Once the network scan is completed you'll be shown a result screen that will advise you of your current network health:		* Once the network scan is completed you'll be shown a result screen that will advise you of your current network health:
	*;		*;
	*; [[File:Network HealthGood.png\|~~300px~~]] [[File:PoorQuality.png\|300px]]		*; [[File:Network HealthGood.png\|312px]] [[File:PoorQuality.png\|300px]]

	== What to do with your Network Scan ==		== What to do with your Network Scan ==

Danzmo: /* Privacy Policy */

2019-09-19T17:14:26Z

← Older revision		Revision as of 11:14, 19 September 2019
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	== Privacy Policy ==		== Privacy Policy ==

	XMission values our customers' privacy and security. We want to ensure that use of the XMission App follows our [https://xmission.com/legal Privacy Policy] and your information is secure. It is always your choice to allow XMission to collect ~~manual~~ information and data while using this app. We do not sell, share, or provide any information collected. This information can be removed from our systems at your request.		XMission values our customers' privacy and security. We want to ensure that use of the XMission App follows our [https://xmission.com/legal Privacy Policy] and your information is secure. It is always your choice to allow XMission to collect minimal information and data while using this app. We do not sell, share, or provide any information collected. This information can be removed from our systems at your request.

	Location permission on devices only gives the app access to wifi network names. That is the only reason we request this. We do not collect or store any GPS location data.		Location permission on devices only gives the app access to wifi network names. That is the only reason we request this. We do not collect or store any GPS location data.

Jab at 17:14, 19 September 2019

2019-09-19T17:14:18Z

← Older revision		Revision as of 11:14, 19 September 2019
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	* Once the network scan is completed you'll be shown a result screen that will advise you of your current network health:		* Once the network scan is completed you'll be shown a result screen that will advise you of your current network health:
	*;		*;
	*; [[File:Network HealthGood.png\|300px]] [[File:~~Network HealthBad~~.png\|300px]]		*; [[File:Network HealthGood.png\|300px]] [[File:PoorQuality.png\|300px]]

	== What to do with your Network Scan ==		== What to do with your Network Scan ==

Ehigbee: /* Privacy Policy */

2019-09-19T17:04:14Z

← Older revision		Revision as of 11:04, 19 September 2019
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	== Privacy Policy ==		== Privacy Policy ==

	XMission values our customers privacy and security. We want to ensure that use of the XMission App follows our [https://xmission.com/legal Privacy Policy] and your information is secure. It is always your choice to allow XMission to collect manual information and data ~~when~~ using this app. We do not sell, share or provide any information collected ~~and~~ can be removed from our ~~system's~~ at your request.		XMission values our customers' privacy and security. We want to ensure that use of the XMission App follows our [https://xmission.com/legal Privacy Policy] and your information is secure. It is always your choice to allow XMission to collect manual information and data while using this app. We do not sell, share, or provide any information collected. This information can be removed from our systems at your request.

	Location permission on devices only gives the app access to ~~WiFi~~ network names~~, that~~ is the only reason we request this. We do not collect or store any GPS location data.		Location permission on devices only gives the app access to wifi network names. That is the only reason we request this. We do not collect or store any GPS location data.

	Collected data can consist of:		Collected data can consist of:
	* Make, ~~Model~~ and ~~Software~~ version of your router.		* Make, model and software version of your router.
	* List of ~~WiFi Networks~~ that your devices is capable of seeing.		* List of wifi networks that your devices are capable of seeing.
	* Speedtest, ~~Pings~~ and ~~Latency~~ results of your device.		* Speedtest, pings and latency results of your device.
	* Connection quality to several websites.		* Connection quality to several websites.

	[[Category: Network]]		[[Category: Network]]
	[[Category: UTOPIA Troubleshooting]]		[[Category: UTOPIA Troubleshooting]]

Ehigbee: /* FAQ */

2019-09-19T17:02:34Z

FAQ

Ehigbee: /* Router Check */

2019-09-19T16:59:25Z

Router Check

← Older revision		Revision as of 10:59, 19 September 2019
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	== Router Check ==		== Router Check ==

	XMission's Router Check lets you give a representative a secure remote access to your personal router's interface. Using this feature XMission will be able to help you with;		XMission's Router Check lets you give a representative a secure remote access to your personal router's interface. Using this feature XMission will be able to help you with:
	* Setting up ~~Wireless Username~~ and ~~Password~~.		* Setting up a wireless username and password.
	* Changing ~~Wireless Channels~~.		* Changing wireless channels.
	* Securing your home network.		* Securing your home network.
	* Much more.

	In order to access your router's interface you will have to ~~clicking~~ on "Router Check" (Please note, XMission will only be able to log in if your router admin login is still factory default or you remember the password used when first setting up the router.)		In order to access your router's interface you will have to click on "Router Check" (Please note, XMission will only be able to log in if your router admin login is still factory default or you remember the password used when first setting up the router.)

	{\|		{\|

Ehigbee: /* Start a Video Call */

2019-09-19T16:57:50Z

Start a Video Call

← Older revision		Revision as of 10:57, 19 September 2019
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	\| style="width: 200px;padding:5px;" \| You'll need to allow access to your device's camera.		\| style="width: 200px;padding:5px;" \| You'll need to allow access to your device's camera.
	\| style="width: 200px;padding:5px;" \| The app will give you a key and ask you to connect with XMission.		\| style="width: 200px;padding:5px;" \| The app will give you a key and ask you to connect with XMission.
	\| style="width: 200px;padding:5px;" \| You should see the above screen while your XMission ~~Representative accepting~~ your ~~Live Video~~ .		\| style="width: 200px;padding:5px;" \| You should see the above screen while your XMission representative accepts your live video.
	\| style="width: 200px;padding:5px;" \| While you are connected with your representative, XMission will be able to see anything you see on your device. Simply click the "X" to end the video.		\| style="width: 200px;padding:5px;" \| While you are connected with your representative, XMission will be able to see anything you see on your device. Simply click the "X" to end the video.
	\|}		\|}

	''NOTE: ~~Video's~~ are not saved on XMission's servers.''		''NOTE: Videos are not saved on XMission's servers.''

	== Router Check ==		== Router Check ==

← Older revision		Revision as of 11:02, 19 September 2019
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	#* It will collect some information regarding your network so we can dive in a little deeper to find out the real cause of your issues.		#* It will collect some information regarding your network so we can dive in a little deeper to find out the real cause of your issues.
	# What information are you going to be able to see?		# What information are you going to be able to see?
	#* We start with a speedtest from your device, then we collect general diagnostics on the health of your connection. We can use this data to pinpoint the issues you may be ~~experience~~ at a much faster rate. It will also include where speed is being lost, if there are issues in the home or to your home.		#* We start with a speedtest from your device, then we collect general diagnostics on the health of your connection. We can use this data to pinpoint the issues you may be experiencing at a much faster rate. It will also include where speed is being lost and if there are issues in the home or to your home.
	# Does the app run in the background?		# Does the app run in the background?
	#* No, the app will only run when you open it and specifically choose to run the test.		#* No, the app will only run when you open it and specifically choose to run the test.
	# I’ve run the app but my problem isn’t resolved, what should I do?		# I’ve run the app but my problem isn’t resolved, what should I do?
	#* Running the app alone may not resolve your issues ~~its self, we~~ recommend using this app ~~along side of~~ speaking with a XMission ~~Representative~~. If you run a scan prior to contacting support you need to provide your unique key so that we can analyse the results and make any relevant changes or suggestions. ~~WiFi~~ can be affected by many different external factors but we will help to assist you every step of the way if this is required.		#* Running the app alone may not resolve your issues. We recommend using this app in addition to speaking with a XMission representative. If you run a scan prior to contacting support you need to provide your unique key so that we can analyse the results and make any relevant changes or suggestions. Wifi can be affected by many different external factors, but we will help to assist you every step of the way if this is required.
	# Can I run the test multiple times?		# Can I run the test multiple times?
	#* Yes, you can run the test multiple times~~, please~~ ensure that you do test in the location ~~that~~ you are having issues.		#* Yes, you can run the test multiple times. Please ensure that you test in the location where you are having issues.
	# Having trouble running the test~~, what~~ should you do?		# Having trouble running the test. What should you do?
	#* First try to fully close the app on your device~~, if~~ you are still having issues you should reboot your device~~, if~~ this doesn’t resolve the issue the next step is to delete the app and reinstall it on your device~~, if~~ you are still having issues after trying these steps then please ~~get in~~ contact ~~Support~~.		#* First, try to fully close the app on your device. If you are still having issues you should reboot your device. If this doesn’t resolve the issue the next step is to delete the app and reinstall it on your device. If you are still having issues after trying these steps then please contact support.
	# Can the XMission App be installed on a desktop/laptop?		# Can the XMission App be installed on a desktop/laptop?
	#* Currently, the app is only available for Apple and Android-based tablets and phones		#* Currently, the app is only available for Apple and Android-based tablets and phones
	# Is this app secure?		# Is this app secure?
	#* Yes the app is very secure and is encrypted. It does not access any of your storage, GPS location or anything like that.		#* Yes the app is very secure and is encrypted. It does not access any of your storage, GPS location, or anything like that.

	== Privacy Policy ==		== Privacy Policy ==