Difference between revisions of "XMission App"
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| − | + | '''NOTE: THIS PRODUCT IS NO LONGER SUPPORTED ''' | |
| − | == How to Perform a Network Scan == | + | [[Category: Archives]] |
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| + | The XMission App for mobile allows you to troubleshoot your network and to work directly with our support team as needed. This app assists with wireless performance tuning, network congestion, caching and streaming issues, and much more. | ||
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| + | Our app runs a quick two-minute network diagnostic which collects simple data such as Internet speed and network health. It allows you to upload photos and videos, plus it has the ability to grant XMission access to the router with just a few clicks. | ||
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| + | Download the App here: | ||
| + | *The XMission App is available on both [http://getrt.co/xmission Android and iOS] | ||
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| + | == How to Perform a Network Scan == | ||
* Once [http://getrt.co/xmission installed], launch the app. If the app asks for permission to access your location, please allow it. This enables the app to gather information about the ambient wifi network. | * Once [http://getrt.co/xmission installed], launch the app. If the app asks for permission to access your location, please allow it. This enables the app to gather information about the ambient wifi network. | ||
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* Once the network scan is completed you'll be shown a result screen that will advise you of your current network health: | * Once the network scan is completed you'll be shown a result screen that will advise you of your current network health: | ||
*; | *; | ||
| − | *; [[File:Network HealthGood.png| | + | *; [[File:Network HealthGood.png|312px]] [[File:PoorQuality.png|300px]] |
== What to do with your Network Scan == | == What to do with your Network Scan == | ||
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[[File:Self Help.png|300px]] | [[File:Self Help.png|300px]] | ||
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=== Too Many Devices === | === Too Many Devices === | ||
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Limiting the number of devices streaming or using high bandwidth at one time will help resolve this. | Limiting the number of devices streaming or using high bandwidth at one time will help resolve this. | ||
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== Send a Photo or Video == | == Send a Photo or Video == | ||
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== Privacy Policy == | == Privacy Policy == | ||
| − | XMission values our customers privacy and security. We want to ensure that use of the XMission App follows our [https://xmission.com/legal Privacy Policy] and your information is secure. It is always your choice to allow XMission to collect | + | XMission values our customers' privacy and security. We want to ensure that use of the XMission App follows our [https://xmission.com/legal Privacy Policy] and your information is secure. It is always your choice to allow XMission to collect minimal information and data while using this app. We do not sell, share, or provide any information collected. This information can be removed from our systems at your request. |
| − | Location permission on devices only gives the app access to | + | Location permission on devices only gives the app access to wifi network names. That is the only reason we request this. We do not collect or store any GPS location data. |
Collected data can consist of: | Collected data can consist of: | ||
| − | * Make, | + | * Make, model and software version of your router. |
| − | * List of | + | * List of wifi networks that your devices are capable of seeing. |
| − | * Speedtest, | + | * Speedtest, pings and latency results of your device. |
* Connection quality to several websites. | * Connection quality to several websites. | ||
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[[Category: Network]] | [[Category: Network]] | ||
[[Category: UTOPIA Troubleshooting]] | [[Category: UTOPIA Troubleshooting]] | ||
Latest revision as of 13:31, 20 July 2022
NOTE: THIS PRODUCT IS NO LONGER SUPPORTED
