Difference between revisions of "Remote Desktop Chrome"
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| − | + | ==What is Chrome Remote Desktop?== | |
| + | Chrome Remote Desktop is a cross-platform solution that can allow you to share your desktop with our support team, to quickly resolve your support needs. | ||
| + | |||
| + | |||
| + | ==Do I need a Google Account?== | ||
| + | To enable the computer you want to access remotely, you'll need to use a Google Account. If you don't have one, you can sign up for one. | ||
| + | |||
| + | |||
| + | ==Will it work on my computer?== | ||
| + | Yes, Chrome Remote Desktop is cross-platform, meaning it will work on Windows, Mac and Linux. | ||
| + | |||
| + | |||
| + | ==How safe is Chrome Remote Desktop?== | ||
| + | For your safety and security, all remote desktop sessions are fully encrypted using Chrome's SSL features, which includes full support for AES. | ||
| + | None of your session data is ever recorded, and no session data is transmitted in a way that would let Google or anyone else (besides the participants) access it. | ||
| + | |||
| + | |||
| + | ==How do I get started?== | ||
| + | ===Installing the Chrome App=== | ||
| + | Install the Chrome Remote Desktop app on the computer you want us to access remotely. | ||
| + | *In your Chrome Browser URL bar type chrome://apps then click on Web Store in the bottom right. | ||
| + | [[File:Rd-00.png]] | ||
| + | |||
| + | |||
| + | *Next: In the search box type Chrome Remote Desktop | ||
| + | [[File:Rd-01.png]] | ||
| + | |||
| + | |||
| + | *Next: In the upper-right corner of the window, click the blue '''+ Free''' button to download Chrome Remote Desktop. | ||
| + | [[File:Rd-02.png]] | ||
| + | |||
| + | |||
| + | *Next: Click '''Add''' in the confirmation dialog. | ||
| + | [[File:Rd-03.png]] | ||
| + | |||
| + | |||
| + | *Once the app has been added, the '''Chrome Remote Desktop''' icon will appear in the App Launcher. | ||
| + | [[File:Rd-04.png]] | ||
| + | |||
| + | |||
| + | *When you open Chrome Remote Desktop app for the first time, you’ll be asked to authorize it. | ||
| + | [[File:Rd-05.png]] | ||
| + | |||
| + | |||
| + | ===Enable remote access to your computer=== | ||
| + | *To enable the computer you want to access remotely, you'll need to use a Google Account. | ||
| + | [[File:Rd-06.png]] | ||
| + | |||
| + | |||
| + | *If the Get Started button appears in the "Remote Assistance" box, click it to see Remote Assistance options. | ||
| + | [[File:Rd-07.png]] | ||
| + | |||
| + | |||
| + | *After you have signed into your google account, Click on the '''Share''' button | ||
| + | [[File:Rd-08.png]] | ||
| + | |||
| + | |||
| + | *A unique access code will be generated for each sharing session. We will ask you to read this code out loud so we can access your computer. | ||
| + | [[File:Rd-09.png]] | ||
| + | |||
| + | |||
| + | *Once we enter the access code, the sharing session will begin and we will be able to see your computer screen. | ||
| + | |||
| + | |||
| + | ===How to end my session?=== | ||
| + | You can click Stop sharing or press Ctrl+Alt+Esc (Mac: Opt-Ctrl-Esc) at any time to end the session. | ||
| + | [[File:Rd-10.png]] | ||
| + | |||
| + | |||
| + | == Sensitive information == | ||
| + | When you use the app to share your computer with someone, that person will see your email address and have full control of your computer, including access to your applications, files, emails, documents and history. Please be sure that any sensitive information is not displayed on your desktop, this includes bank information, credit card information, personal pictures. Remember you can stop the session at any point in time if you feel insecure. | ||
Revision as of 10:47, 21 April 2015
Contents
What is Chrome Remote Desktop?
Chrome Remote Desktop is a cross-platform solution that can allow you to share your desktop with our support team, to quickly resolve your support needs.
Do I need a Google Account?
To enable the computer you want to access remotely, you'll need to use a Google Account. If you don't have one, you can sign up for one.
Will it work on my computer?
Yes, Chrome Remote Desktop is cross-platform, meaning it will work on Windows, Mac and Linux.
How safe is Chrome Remote Desktop?
For your safety and security, all remote desktop sessions are fully encrypted using Chrome's SSL features, which includes full support for AES. None of your session data is ever recorded, and no session data is transmitted in a way that would let Google or anyone else (besides the participants) access it.
How do I get started?
Installing the Chrome App
Install the Chrome Remote Desktop app on the computer you want us to access remotely.
- In your Chrome Browser URL bar type chrome://apps then click on Web Store in the bottom right.
- Next: In the search box type Chrome Remote Desktop
- Next: In the upper-right corner of the window, click the blue + Free button to download Chrome Remote Desktop.
- Next: Click Add in the confirmation dialog.
- Once the app has been added, the Chrome Remote Desktop icon will appear in the App Launcher.
- When you open Chrome Remote Desktop app for the first time, you’ll be asked to authorize it.
Enable remote access to your computer
- To enable the computer you want to access remotely, you'll need to use a Google Account.
- If the Get Started button appears in the "Remote Assistance" box, click it to see Remote Assistance options.
- After you have signed into your google account, Click on the Share button
- A unique access code will be generated for each sharing session. We will ask you to read this code out loud so we can access your computer.
- Once we enter the access code, the sharing session will begin and we will be able to see your computer screen.
How to end my session?
You can click Stop sharing or press Ctrl+Alt+Esc (Mac: Opt-Ctrl-Esc) at any time to end the session.
Sensitive information
When you use the app to share your computer with someone, that person will see your email address and have full control of your computer, including access to your applications, files, emails, documents and history. Please be sure that any sensitive information is not displayed on your desktop, this includes bank information, credit card information, personal pictures. Remember you can stop the session at any point in time if you feel insecure.
