Difference between revisions of "Privacy Policy"

Revision as of 21:48, 27 January 2014

This is a copy of the master privacy statement. Changes to the master may not be reflected here immediately.

XMission has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices.

Personal Information Collection and Use

Most of the information given to XMission in the registration process, or at any other time is for XMission's use only. XMission is the sole owner of this information and we will not sell, share, or rent this information to others. A court order is the only way that this information can be accessed by another party or organization.

The one exception to this is the “Online Name” field that's filled out during registration. When someone runs the UNIX “finger” command on an account (e.g., 'finger username@xmission.com'), it will show this “Online Name”. This will also be displayed on a new customer's default Web page. This is the only information that is made public and you, as a customer, may elect to put anything you'd like (or nothing at all) in this particular field. It can also be modified at any time.

XMission does not offer services or sell products to children and does not request or knowingly collect personally identifiable contact information from anyone under the age of 13.

System Logs

All information logged by our various systems is also used for internal purposes only, and will not be released unless under a court order. Retention governed by available disk space.

Public Forums and Links

XMission makes chat rooms (IRC), forums, message boards, and news groups available to its customers. Please remember that any information that you choose to disclose in these areas becomes public information and you should exercise caution before disclosing your personal information. XMission's customers should also be aware that any information they disclose on their own websites becomes publicly available. XMission is not responsible for any information our customers choose to make available in any of these forums.

Also, please note that XMission has links to other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by XMission's Web site.

Information Security

XMission takes every precaution to protect our customers' information. When customers submit sensitive information via our Web site, your information is protected using the safest and most secure methods available.

When our registration or service request forms ask customers to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry for the Web - SSL. While on a secure page, such as our secure credit card payment form, the lock icon on the bottom of Web browsers.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices and data center. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use a secure shell (ssh) to access this information and must also be allowed access from a specific IP address within the office.

Furthermore, ALL employees are kept up-to-date on our security and privacy practices to avoid security breaches through what is called, “social engineering.” Important details and changes are discussed in staff meetings and email memos. Finally, the servers that we store personally identifiable information on are kept in a secure environment, protected by a firewall and kept in a secure room in our data center.

If you have any questions about XMission's security, please feel free to contact security@xmission.com.

Necessary Submission of Information

Personally identifiable consumer information is shared with Authorize.Net, the credit card processing company we use, to the extent it is necessary for them to provide payment processing services.

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can be done by contacting accounting@xmission.com or by calling 801-539-0852. The person changing the information MUST be the contact on the account. Normally, the contact is the person who opened the account or a person who was assigned to the account by the business. To change the information, you must be able to verify that you are, in fact, the contact on the account.

Notification of Changes

If we ever need to change our privacy policy, we will post those changes on this page. We will also send an email announcement so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Rest assured that XMission has no intention of disclosing or selling customer information in the future.