Difference between revisions of "Billing"

Revision as of 22:25, 13 March 2008

How are customers billed?

Almost all the billing for XMission is done via email. A week before an expires, a reminder is sent to the customer's email address to let him or her know it is time to send in a payment to continue service. This reminder outlines different payment options.

If your business requires a physical bill, XMission can provide invoices for payments upon request. We can fax them or send them postal mail them anywhere you would like. We can also send all billing information to a different email address than that of the user, if you should request it. To check your current account statistics, send an email message to acctstat@xmission.com and your status will be automatically returned to you by the system.

You can also check on your account status during a telnet session by typing acctstat at the prompt after you have logged into your own account.

Does XMission accept credit cards for payment?

We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:

1. You can use our Secure CGI Web Form – this is the most secure method by which to pay.
2. You can reach XMission Accounting during business hours at 801/539-0852 ext 2008. The accounting office is open from 9am to 5pm, Monday through Friday.
3. You can email the information to accounting@xmission.com
4. you need to send us your complete card number, the card's expiration date, and the number of months you'd like to pay with this transaction if you choose to email us.

Automatic Credit Card Billing

XMission's accounting system is able to automatically deduct your monthly payment from your Visa, MasterCard, American Express, or Discover card. If you'd like to set up automatic credit card charging for your account, that can be done while you are making your next payment via the web or telephone as outlined above. You must request this service and you can cancel automatic payment later by simply calling XMission Accounting.

How can users cancel an account?

Normally, you don't need to do anything at all - accounts will be canceled after their expiration. When an account remains unpaid for more than a week after the expiration date, we automatically terminate access to that account. However, the files and mail for that customer remain on the system for some time after that, and at any time after access has been denied a customer can make payment to reactivate the account.

Although the system is automatic, it's always a good idea when canceling service with any utility provider to contact that provider and let them know. This can avoid confusion, inappropriate charges, and possible litigation at a later date.

If a balance remains on your account at the time you wish to cancel service, you can contact XMission to receive a refund for the remaining days of service, minus processing fees (see below.)

Requests for refunds

If you require a refund check for canceled service on your XMission account, we can issue and mail one within two weeks. However, we do charge a $10 processing fee for all refunds.

This processing fee will be reimbursed* should you choose to re-establish your XMission account.

• Credit applied at time of payment for second month of service.

How can users update their account information?

Our current accounting database does not allow for users to modify their own account information. To update any necessary fields, please email the Accounting Department at accounting@xmission.com with the necessary information.

How can users change their account name?

Although you can change your account name at any time, there is a $10 service charge to do so. Before you can change your account name you need to first send in your payment or come into the XMission offices with both your current account name and your new account name.

Remember that account names are always all lower case, with a maximum of 32 characters.

How can users change which type of account they have?

Basic XMission accounts fall into either Individual or Business categories. If you would like to change from one type of account to the other, contact the XMission accounting department by phone or email.

For more information about what each account offers and the differences between Individual and Business accounts, see below.

What's the difference between the different types of accounts?

An Individual account allows full Internet Access for a single user, and is generally for home use only. If you wish to post advertising web pages, usenet news postings, or otherwise solicit business on the Internet, you will require a larger account.

A Business account , in addition to allowing advertising on the web and usenet, allows full Internet Access for up to two concurrent dial-ups, as well as the ability to register a domain name, a larger portion of storage space on XMission's servers, and a UUCP or SMTP transfer for as many employees as needed.

Does XMission have leased line rates?

Indeed we do. Please refer to our Dedicated Account Information page.