Router and Wireless Troubleshooting

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Is your Router getting power?

Most people will leave their routers in a location that is rarely visited. It's possible that your router has somehow lost power. Check to see if you see any LEDs lighting up, indicating that the router has a power source.

Can you Ping your Router?

From your computer, try to ping your router, also known as your gateway. This may appear to be complex and technical, but in fact it is very simple to achieve.

Windows

1. Open the command prompt (Using the start menu's search ability, search for "Command Prompt") and type in "ipconfig". This will show you all of your networking configurations. If your computer uses an ethernet cable, look for "Ethernet adapter". If you use wifi, look for "Wireless Adapter".

2. Once you have more information, you will be able to see if you have an IP address or not. It will normally appear as a 192.168.x.x address.

• In our example, our IP address is 192.168.122.4 and our gateway is 192.168.122.1. This will vary from computer to computer, but the premise remains the same. If you have an IP address, that means at the very least there is a connection from your computer, to your router. The gateway is your router.

3. To ping your router, type ping 192.168.1.1 (or whatever your gateway IP address is).

• Likewise, you can ping google by executing the command ping 8.8.8.8. This will show if your computer has Internet access, as well as a router connection.