Billing
Contents
How are customers billed?
Most billing by XMission is done via email. Typically 2 weeks before an account expires, a reminder is sent to the customer's email address to let him or her know it is time to send in a payment to continue service. This reminder outlines different payment options. Please make sure you provide us with a current email address so you receive the billing reminders.
If your business requires a physical bill, XMission can provide invoices via postal mail upon request. There is a $1.50 surcharge for postal mail invoice.
Does XMission accept credit cards for payment?
We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:
- You can pay securely through our control panel at https://xmission.com/control/login
- You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 5pm, Monday through Friday.
Automatic Credit Card Billing
XMission's accounting system is able to automatically deduct your monthly payment from your Visa, MasterCard, American Express, or Discover card. If you'd like to set up automatic credit card charging for your account, that can be done while you are making your next payment via the web or telephone as outlined above. You must request this service and you can cancel automatic payment later by simply calling XMission Accounting.
How can users cancel an account?
To discontinue your services with XMission please give our billing department a call at 801-539-0852 or chat in at chat.xmission.com and we will be happy to assist with closing your account.
When an account remains unpaid for more than 2 weeks after the expiration date, we suspend access. If payment is not made a week after account suspension the account may be canceled. However, the files and mail for that customer remain on the system for some time after that, and at any time after access has been denied a customer can make payment to reactivate the account.
If a balance remains on your account at the time you wish to cancel service, you can contact XMission to receive a refund for the remaining days of service.
Requests for refunds
If you require a refund check for canceled service on your XMission account, we can issue and mail one within two weeks. However, we do charge a $10 processing fee for all refunds.
This processing fee will be reimbursed* should you choose to re-establish your XMission account.
- Credit applied at time of payment for second month of service.
How can users update their account information?
Our current accounting database does not allow for users to modify their own account information. To update any necessary fields, please email the Accounting Department at accounting@xmission.com with the necessary information.
How can users change their account name?
If the time comes up that you need to change your account name, you can contact XMission Support and we will be happy to assist you with this request.
Remember that account names are always all lower case, with a maximum of 32 characters.
