Difference between revisions of "Billing"

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Almost all the billing for  XMission is done via email. A week before an expires, a reminder is sent to the customer's email address to let him or her know it is time  to send in a payment to continue service. This reminder outlines different  payment options.  
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Most billing by XMission is done via email. Typically 2 weeks before an account expires, a reminder is sent to the customer's email address to let him or her know it is time  to send in a payment to continue service. This reminder outlines different  payment options.  Please make sure you provide us with a current email address so you receive the billing reminders.
  
If your business requires a physical bill, XMission can provide invoices for payments upon request. We can fax them or send them postal mail them anywhere you would like. We can also send all billing information to a different email address than that of the user, if you should request it. To check your current account statistics, send an email message to [mailto:acctstat@xmission.com acctstat@xmission.com] and your status will be automatically returned to you by the system.  
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If your business requires a physical bill, XMission can provide invoices via postal mail upon request. To check your current account statistics, send an email message to [mailto:acctstat@xmission.com acctstat@xmission.com] and your status will be automatically returned to you by the system.  
  
 
You can also check on your  account status during a telnet session by typing <tt>acctstat</tt>  at the prompt after you have logged into your own account.
 
You can also check on your  account status during a telnet session by typing <tt>acctstat</tt>  at the prompt after you have logged into your own account.
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We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:   
 
We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:   
 
#You can use our [https://accounting.xmission.com/pay/ Secure CGI Web Form] &ndash; this is the most secure method by which to pay.  
 
#You can use our [https://accounting.xmission.com/pay/ Secure CGI Web Form] &ndash; this is the most secure method by which to pay.  
#You can reach XMission Accounting during business hours at 801/539-0852 ext 2008. The accounting office is open from 9am to 5pm, Monday through Friday.
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#You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 5pm, Monday through Friday.  
#You can email the information to [mailto:accounting@xmission.com accounting@xmission.com]
 
# you need to send us your complete card number, the card's expiration date, and the number of months you'd like to pay with this transaction if you choose to email us.  
 
  
<div class="messagebox metadata">'''Note''': Unless you're sending the email from your XMission account through XMission's mail server this is not a very secure way to send this type of sensitive information. </div>
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*NOTE we no longer take payments over the phone on weekends or after 5pm. If your account is shut off please feel free to call us and we can get you turned back on, until the next business day.
  
  
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XMission's accounting system  is able to automatically deduct your monthly payment from your Visa,  MasterCard, American Express, or Discover card. If you'd like to set  up automatic credit card charging for your account, that can be done  while you are making your next payment via the web or telephone as outlined  above. You must request this service and you can cancel automatic payment  later by simply calling XMission Accounting.
 
XMission's accounting system  is able to automatically deduct your monthly payment from your Visa,  MasterCard, American Express, or Discover card. If you'd like to set  up automatic credit card charging for your account, that can be done  while you are making your next payment via the web or telephone as outlined  above. You must request this service and you can cancel automatic payment  later by simply calling XMission Accounting.
  
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==How can users cancel an account?==
  
==How can users cancel an account?==
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To discontinue your services with XMission please give our billing department a call at 801-539-0852 and  we will be happy to assist with closing your account.
  
Normally, you don't need  to do anything at all - accounts will be canceled after their expiration.  When an account remains unpaid for more than a week after the expiration  date, we automatically terminate access to that account. However, the  files and mail for that customer remain on the system for some time  after that, and at any time after access has been denied a customer  can make payment to reactivate the account.  
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When an account remains unpaid for more than a week after the expiration  date, we automatically terminate access to that account. However, the  files and mail for that customer remain on the system for some time  after that, and at any time after access has been denied a customer  can make payment to reactivate the account.  
  
 
Although the system is automatic, it's always a good idea when canceling service with  ''any '' utility provider to contact that provider and let them know. This can avoid  confusion, inappropriate charges, and possible litigation at a later date.
 
Although the system is automatic, it's always a good idea when canceling service with  ''any '' utility provider to contact that provider and let them know. This can avoid  confusion, inappropriate charges, and possible litigation at a later date.
  
 
If a balance remains on your  account at the time you wish to cancel service, you can contact XMission  to receive a refund for the remaining days of service, minus processing  fees (see below.)
 
If a balance remains on your  account at the time you wish to cancel service, you can contact XMission  to receive a refund for the remaining days of service, minus processing  fees (see below.)
 
  
  
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==How can users change their account name?==
 
==How can users change their account name?==
  
Although you can change your  account name at any time, there is a $10 service charge to do so. Before  you can change your account name you need to first send in your payment  or come into the XMission offices with both your current account name and your new account name.
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If the time comes up that you need to change your account name, you can contact XMission Support and we will be happy to assist you with this request.  
 
 
Remember that account names are always all lower case, with a maximum of 32 characters.
 
 
 
 
 
==How can users change which type of account they have?==
 
 
 
Basic XMission accounts fall  into either Individual or Business categories. If you would like to  change from one type of account to the other, contact the XMission accounting  department by phone or email.
 
 
 
For more information about what each account offers and the differences between Individual and Business accounts, see below.  
 
 
 
 
 
==What's the difference between the different types of accounts?==
 
  
An  '''Individual account'''  allows full Internet Access for a single user, and is generally for  home use only. If you wish to post advertising web pages, usenet news  postings, or otherwise solicit business on the Internet, you will require  a larger account.  
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Remember that account names are always all lower case, with a maximum of 32 characters.
  
A  '''Business account ''',  in addition to allowing advertising on the web and usenet, allows full  Internet Access for up to  '''two  '''concurrent dial-ups, as well as the ability to register a domain name, a larger portion of storage space on XMission's servers, and a UUCP or SMTP transfer for as many employees as needed.
 
  
  
==Does XMission have leased line rates?==
 
  
Indeed we do. Please refer to our Dedicated Account Information page.
 
  
  
 
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[[Category:FAQ]]
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[[Category:About|Billing]]
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[[Category:FAQ|Billing]]
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[[Category:Billing]]
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[[Category:Getting Started]]

Latest revision as of 12:12, 9 November 2015

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How are customers billed?

Most billing by XMission is done via email. Typically 2 weeks before an account expires, a reminder is sent to the customer's email address to let him or her know it is time to send in a payment to continue service. This reminder outlines different payment options. Please make sure you provide us with a current email address so you receive the billing reminders.

If your business requires a physical bill, XMission can provide invoices via postal mail upon request. To check your current account statistics, send an email message to acctstat@xmission.com and your status will be automatically returned to you by the system.

You can also check on your account status during a telnet session by typing acctstat at the prompt after you have logged into your own account.


Does XMission accept credit cards for payment?

We can and do accept Visa, MasterCard, American Express, and Discover for internet service payments. There are several ways to make a payment with your credit card:

  1. You can use our Secure CGI Web Form – this is the most secure method by which to pay.
  2. You can reach XMission Accounting during business hours at 801/539-0852 option 3. The accounting office is open from 9am to 5pm, Monday through Friday.
  • NOTE we no longer take payments over the phone on weekends or after 5pm. If your account is shut off please feel free to call us and we can get you turned back on, until the next business day.


Automatic Credit Card Billing

XMission's accounting system is able to automatically deduct your monthly payment from your Visa, MasterCard, American Express, or Discover card. If you'd like to set up automatic credit card charging for your account, that can be done while you are making your next payment via the web or telephone as outlined above. You must request this service and you can cancel automatic payment later by simply calling XMission Accounting.

How can users cancel an account?

To discontinue your services with XMission please give our billing department a call at 801-539-0852 and we will be happy to assist with closing your account.

When an account remains unpaid for more than a week after the expiration date, we automatically terminate access to that account. However, the files and mail for that customer remain on the system for some time after that, and at any time after access has been denied a customer can make payment to reactivate the account.

Although the system is automatic, it's always a good idea when canceling service with any utility provider to contact that provider and let them know. This can avoid confusion, inappropriate charges, and possible litigation at a later date.

If a balance remains on your account at the time you wish to cancel service, you can contact XMission to receive a refund for the remaining days of service, minus processing fees (see below.)


Requests for refunds

If you require a refund check for canceled service on your XMission account, we can issue and mail one within two weeks. However, we do charge a $10 processing fee for all refunds.

This processing fee will be reimbursed* should you choose to re-establish your XMission account.

  • Credit applied at time of payment for second month of service.


How can users update their account information?

Our current accounting database does not allow for users to modify their own account information. To update any necessary fields, please email the Accounting Department at accounting@xmission.com with the necessary information.


How can users change their account name?

If the time comes up that you need to change your account name, you can contact XMission Support and we will be happy to assist you with this request.

Remember that account names are always all lower case, with a maximum of 32 characters.