Difference between revisions of "Purchasing Zimbra Licensing and Support"

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XMission can provide Zimbra licenses direct to end-users running on-site Zimbra mail servers.
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XMission sells an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Talk licensing and support, Zimbra Suite Plus licensing and support, and official Zimbra Support for Open Source Edition.
  
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The customer purchases licenses from XMission, but the licensing and service are provided by Zimbra.com directly. The license key provided supports new activations as well as activating trial versions that are about to expire or have expired.
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How it works.
  
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XMission charges retail rates for licensing and support (SnS). Discounts are available to academic, government, and non-profit organizations.  
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Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses.
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XMission charges retail rates for licensing and support. Discounts are available to academic, government, and non-profit organizations.  
  
 
Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as: integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line.
 
Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as: integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line.
  
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What follows are details relevant to Zimbra licensing.
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== Zimbra License And Support Options ==
  
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== Zimbra License And Support Options ==
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Zimbra defines a mailbox license as an account with a physical email inbox and typically belongs to one person.
  
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Available mailbox types:
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Available Zimbra Collaboration mailbox types:
  
 
* '''Professional'''  
 
* '''Professional'''  
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** Does '''not''' include connection to Microsoft Outlook (ZCO), support for ActiveSync or Zimbra Archiving and Discovery.
 
** Does '''not''' include connection to Microsoft Outlook (ZCO), support for ActiveSync or Zimbra Archiving and Discovery.
  
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* '''Outlook for Mac functionality''' - optional licensing subscription
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''Note:'' Customers may mix and match mailbox types, however there is a minimum purchase requirement of 25 seats per mailbox type.
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** For 8.5 and higher only, optional "Outlook for Mac functionality" license subscription (supporting Exchange Web Services for native Outlook for Mac, 25 mailbox minimum)
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Purchase options:
  
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Zimbra License and Support purchase options:
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There are two purchasing options with Zimbra licensing. A term subscription or a one-time perpetual purchase of the licenses.
  
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* '''Yearly subscription''' licenses renew every year based on the day of purchase.  One and two year subscription terms are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates and Zimbra Standard or Premier Support, portal access and more. Customers who do not renew their annual subscription will lose the right to use the software.  This differs from a perpetual license that entitles customers to permanent use of the software.
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* '''Subscription.''' One and two year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates and Zimbra Standard or Premier Support, portal access and more. Customers who do not renew their annual subscription will lose the right to use the software.  This differs from a perpetual license that entitles customers to permanent use of the software.
 
 
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* '''Perpetual license purchase''' provides a permanent software license for the major release version you are buying. There are no rights to any updates, upgrades or extensions or enhancements to the software developed by Zimbra unless you separately purchase Zimbra support or subscription services. Zimbra Support is purchased in either a one or two year term in addition to the license cost (with first year mandatory) and entitles you to major and minor release updates, portal access and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.
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* '''Perpetual." This is a permanent software license purchase and does require a first year term support agreement at the time of purchase. Zimbra Support can be purchased in either a one or two year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.
  
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''Note:'' Customers may mix and match mailbox types, however there is a minimum purchase requirement of 25 seats per mailbox type.
 
  
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Support options with Zimbra.com:
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Support options available from Zimbra.com:
  
 
* '''Standard''' Support and Subscription (SnS)   
 
* '''Standard''' Support and Subscription (SnS)   
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''Note:'' The yearly cost difference between Standard and Premier support is nominal at entry point. XMission recommends that customers purchase the Premier service for the first year, when you are more likely to require extra help, and then Standard on subsequent renewal periods if cost is a concern.
 
''Note:'' The yearly cost difference between Standard and Premier support is nominal at entry point. XMission recommends that customers purchase the Premier service for the first year, when you are more likely to require extra help, and then Standard on subsequent renewal periods if cost is a concern.
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== Outlook for Mac ==
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Network Edition customers can add EWS (Exchange Web Services) for native Outlook for Mac functionality to their installation via this add-on licensing.
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* '''Outlook for Mac functionality''' - "EWS licensing"  is an optional license subscription
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** Available for Zimbra Collaboration 8.5 and higher only
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** Order in 25 mailbox increments with a 25 mailbox minimum order
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== Zimbra Talk ==
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Zimbra Talk allows your Zimbra server (Network Edition) to host live chats, video conferences, audio conversations, group document editing, plus file and screen sharing all from your Zimbra webmail.
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* '''Zimbra Talk''' - Is an optional license subscription available for Network Edition installations
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** Available for Zimbra Collaboration 8.5 and higher only
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** Order in 25 mailbox increments with a 25 mailbox minimum order
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** Support for Zimbra Talk is ordered at the same service level as your Network Edition licensing
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Zimbra Talk is not available for perpetual purchase at this time. (December 2016) Zimbra has no immediate plans to change this. Zimbra Talk is subscription only.
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== Zimbra Suite Plus ==
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== Zimbra Support for Open Source Edition ==
  
 
== Ordering Zimbra Licenses ==
 
== Ordering Zimbra Licenses ==
 
* '''Important''' - Orders take 2-5 business days to complete after payment processes
 
* '''Important''' - Orders take 2-5 business days to complete after payment processes
 
* Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746 x 105
 
* Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746 x 105
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* Non-profits and Schools qualify for special pricing. Non-profits must provide a copy of their 501c3 certification and Schools must provide a copy of their State charter paperwork.
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* Non-profits, government, and academic entities qualify for special pricing. Non-profits must provide a copy of their 501c3 certification and Schools must provide a copy of their State charter paperwork.
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== Zimbra renewals ==
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== Zimbra Renewals ==
 
An important note about renewals. Zimbra adds a '''+20% late fee''' to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.
 
An important note about renewals. Zimbra adds a '''+20% late fee''' to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.
  
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If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.
 
If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.
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== Zimbra Administration ==
 
== Zimbra Administration ==
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** Zimbra downloads URL (replace "yourservername" and "example.com" with your actual server name and domain):  https://yourservername.example.com/zimbra/downloads/index.html
 
** Zimbra downloads URL (replace "yourservername" and "example.com" with your actual server name and domain):  https://yourservername.example.com/zimbra/downloads/index.html
 
* Note to admins: Per the Zimbra terms and conditions accepted upon installation of the license, there is no way to recapture the license and hence no refund opportunity.
 
* Note to admins: Per the Zimbra terms and conditions accepted upon installation of the license, there is no way to recapture the license and hence no refund opportunity.
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== Zimbra.com Support  ==
 
== Zimbra.com Support  ==
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* Zimbra.com forums - http://www.zimbra.com/forums/
 
* Zimbra.com forums - http://www.zimbra.com/forums/
 
* Zimbra.com legal information - http://www.zimbra.com/legal/licensing  - http://www.zimbra.com/legal/support-terms
 
* Zimbra.com legal information - http://www.zimbra.com/legal/licensing  - http://www.zimbra.com/legal/support-terms
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== XMission Services for Zimbra ==
 
== XMission Services for Zimbra ==

Revision as of 15:57, 29 November 2016

XMission sells an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Talk licensing and support, Zimbra Suite Plus licensing and support, and official Zimbra Support for Open Source Edition.

How it works.

Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses.

XMission charges retail rates for licensing and support. Discounts are available to academic, government, and non-profit organizations.

Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as: integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line.

Zimbra License And Support Options

Zimbra defines a mailbox license as an account with a physical email inbox and typically belongs to one person.

Available Zimbra Collaboration mailbox types:

  • Professional
    • Supports email, calendar, address book, tasks, briefcase, and preferences.
    • Supports connection to Microsoft Outlook (ZCO), support for ActiveSync and includes Zimbra Archiving and Discovery.
  • Standard
    • Supports email, calendar, address book, tasks, briefcase, and preferences.
    • Does not include connection to Microsoft Outlook (ZCO), support for ActiveSync or Zimbra Archiving and Discovery.

Note: Customers may mix and match mailbox types, however there is a minimum purchase requirement of 25 seats per mailbox type.


Purchase options:

There are two purchasing options with Zimbra licensing. A term subscription or a one-time perpetual purchase of the licenses.

  • Subscription. One and two year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates and Zimbra Standard or Premier Support, portal access and more. Customers who do not renew their annual subscription will lose the right to use the software. This differs from a perpetual license that entitles customers to permanent use of the software.
  • Perpetual." This is a permanent software license purchase and does require a first year term support agreement at the time of purchase. Zimbra Support can be purchased in either a one or two year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.


Support options available from Zimbra.com:

  • Standard Support and Subscription (SnS)
    • 10 email support incidents per year - No general phone support - 24x7 crisis support (system downtime only) - Software upgrade protection
  • Premier Support and Subscription (SnS)
    • Unlimited support incidents - Business hours phone support - 24x7 crisis support (system downtime only) - Software upgrade protection

Note: The yearly cost difference between Standard and Premier support is nominal at entry point. XMission recommends that customers purchase the Premier service for the first year, when you are more likely to require extra help, and then Standard on subsequent renewal periods if cost is a concern.

Outlook for Mac

Network Edition customers can add EWS (Exchange Web Services) for native Outlook for Mac functionality to their installation via this add-on licensing.

  • Outlook for Mac functionality - "EWS licensing" is an optional license subscription
    • Available for Zimbra Collaboration 8.5 and higher only
    • Order in 25 mailbox increments with a 25 mailbox minimum order


Zimbra Talk

Zimbra Talk allows your Zimbra server (Network Edition) to host live chats, video conferences, audio conversations, group document editing, plus file and screen sharing all from your Zimbra webmail.

  • Zimbra Talk - Is an optional license subscription available for Network Edition installations
    • Available for Zimbra Collaboration 8.5 and higher only
    • Order in 25 mailbox increments with a 25 mailbox minimum order
    • Support for Zimbra Talk is ordered at the same service level as your Network Edition licensing

Zimbra Talk is not available for perpetual purchase at this time. (December 2016) Zimbra has no immediate plans to change this. Zimbra Talk is subscription only.


Zimbra Suite Plus

Zimbra Support for Open Source Edition

Ordering Zimbra Licenses

  • Important - Orders take 2-5 business days to complete after payment processes
  • Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746 x 105
  • Non-profits, government, and academic entities qualify for special pricing. Non-profits must provide a copy of their 501c3 certification and Schools must provide a copy of their State charter paperwork.


Zimbra Renewals

An important note about renewals. Zimbra adds a +20% late fee to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.

https://www.zimbra.com/legal/support-terms Reference section 3, 3.1, bullet point 3.

If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.


Zimbra Administration


Zimbra.com Support


XMission Services for Zimbra


Please address any additional questions about Zimbra Licensing and Support to XMission's Zimbra Product Manager via email, john@xmission.com.

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