Difference between revisions of "Purchasing Zimbra Licensing and Support"

From XMission Wiki
Jump to: navigation, search
(→‎Ordering Zimbra Licenses)
Line 101: Line 101:
  
 
== Zimbra.com Support  ==
 
== Zimbra.com Support  ==
 +
Read this post on best practices for opening a support case with Zimbra - '''https://blog.zimbra.com/2017/02/opening-zimbra-support-case-best-practices/'''
 +
 
* This support overview document is considered a must read for licensing customers.  
 
* This support overview document is considered a must read for licensing customers.  
 
** Includes support phone numbers and other useful information - http://www.zimbra.com/support/support_overview.html
 
** Includes support phone numbers and other useful information - http://www.zimbra.com/support/support_overview.html

Revision as of 15:26, 2 February 2017

XMission offers an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Talk licensing and support, Zimbra Suite Plus licensing and support, and official Zimbra Support for Open Source Edition.

How it works.

Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses.

XMission charges retail rates for licensing and support. Discounts are available to academic, government, and non-profit organizations.

Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as: integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line.

Zimbra License And Support Options

Zimbra Purchase Options

Across all Zimbra licensing there are two purchasing options available. A term subscription or a one-time perpetual purchase of the licenses.

  • Subscription. One and two year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates and Zimbra Standard or Premier Support, portal access and more. Customers who do not renew their annual subscription will lose the right to use the software. This differs from a perpetual license that entitles customers to permanent use of the software.
  • Perpetual. This is a permanent software license purchase and does require a first year term support agreement at the time of purchase. Zimbra Support can be purchased in either a one or two year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.


Zimbra Collaboration Mailboxes

Zimbra defines a mailbox license as an account with a physical email inbox and typically belongs to one person.

Available Zimbra Collaboration mailbox types:

  • Professional
    • Supports email, calendar, address book, tasks, briefcase, and preferences.
    • Supports connection to Microsoft Outlook (ZCO), support for ActiveSync and includes Zimbra Archiving and Discovery.
  • Standard
    • Supports email, calendar, address book, tasks, briefcase, and preferences.
    • Does not include connection to Microsoft Outlook (ZCO), support for ActiveSync or Zimbra Archiving and Discovery.

Note: Customers may mix and match mailbox types, however there is a minimum purchase requirement of 25 seats per mailbox type.


Zimbra Support Options

Support options available from Zimbra.com for all levels of Zimbra licensing and Zimbra add-on products:

  • Standard Support and Subscription (SnS)
    • 10 email support incidents per year - No general phone support - 24x7 crisis support (system downtime only) - Software upgrade protection
  • Premier Support and Subscription (SnS)
    • Unlimited support incidents - Business hours phone support - 24x7 crisis support (system downtime only) - Software upgrade protection

Note: The yearly cost difference between Standard and Premier support is nominal at entry point. XMission recommends that customers purchase the Premier service for the first year, when you are more likely to require extra help, and then Standard on subsequent renewal periods if cost is a concern.

Outlook for Mac

Network Edition customers can add EWS (Exchange Web Services) for native Outlook for Mac functionality to their installation via this add-on licensing.

  • Outlook for Mac functionality - "EWS licensing" is an optional license subscription
    • Available for Zimbra Collaboration 8.5 and higher only
    • Order in 25 mailbox increments with a 25 mailbox minimum order


Zimbra Talk

Zimbra Talk allows your Zimbra server (Network Edition) to host live chats, video conferences, audio conversations, group document editing, plus file and screen sharing all from your Zimbra webmail.

  • Zimbra Talk - Is an optional license subscription available for Network Edition installations
    • Available for Zimbra Collaboration 8.5 and higher only
    • Order in 25 mailbox increments with a 25 mailbox minimum order
    • Support for Zimbra Talk is ordered at the same service level as your Network Edition licensing

Zimbra Talk is not available for perpetual purchase at this time. (December 2016) Zimbra has no immediate plans to change this. Zimbra Talk is subscription only.


Zimbra Suite Plus

Zimbra Support for Open Source Edition

Ordering Zimbra Licenses

  • Important - Orders take 3-5 business days to complete after payment processes
  • Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746 x 105
  • Non-profits, government, and academic entities qualify for special pricing. Non-profits must provide a copy of their 501c3 certification and Schools must provide a copy of their State charter paperwork.

Zimbra Renewals

An important note about renewals. Zimbra adds a +20% late fee to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.

https://www.zimbra.com/legal/support-terms Reference section 3, 3.1, bullet point 3.

If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.


Zimbra Administration


Zimbra.com Support

Read this post on best practices for opening a support case with Zimbra - https://blog.zimbra.com/2017/02/opening-zimbra-support-case-best-practices/


XMission Services for Zimbra


Please address any additional questions about Zimbra Licensing and Support to XMission's Zimbra Product Manager via email, john@xmission.com.

Retrieved from "http://wiki.xmission.com/index.php?title=Purchasing_Zimbra_Licensing_and_Support&oldid=8347"