Difference between revisions of "Zimbra FAQ - White Label"

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(Created page with "XMission provides a number of services oriented to resellers, channel partners, and organizations with white label requirements. The following FAQ provides answers to the mos...")
 
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'''What mailbox service levels are available?'''
 
'''What mailbox service levels are available?'''
  
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A. XMission provides two service levels for resellers and white label environments: Basic and Professional. Zimbra Infrastructure customers with a dedicated environment may have additional mailbox levels available based on needs.
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XMission provides two service levels for resellers and white label environments: Basic and Professional. Zimbra Infrastructure customers with a dedicated environment may have additional mailbox levels available based on needs.
  
  
 
'''Do Basic accounts support portable devices?'''
 
'''Do Basic accounts support portable devices?'''
  
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A. Absolutely, yes. They support IMAP for all portable devices and desktop applications. As well, they have webmail access. Although the Base account mobile webmail isn't as feature rich as the Premium mobile webmail experience.
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Absolutely, yes. They support IMAP for all portable devices and desktop applications. As well, they have webmail access. Although the Base account mobile webmail isn't as feature rich as the Premium mobile webmail experience.
  
  
 
'''How many static IP addresses and SSLs are required? '''
 
'''How many static IP addresses and SSLs are required? '''
  
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A.  Typically only a single IP address and SSL certificate is required. This allows you to establish your domain as the "email gateway" for your customer base. When you setup your domain as the "email gateway" for your customer base this only requires one Static IP address and one SSL certificate. A secondary advantage this provides is that if you ever need to change email platforms in the future your customers would not have to change any settings.  
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Typically only a single IP address and SSL certificate is required. This allows you to establish your domain as the "email gateway" for your customer base. When you setup your domain as the "email gateway" for your customer base this only requires one Static IP address and one SSL certificate. Best practice is to upgrade an existing SSL certificate to wildcard and utilize a generic subdomain practice such as email.example.com or zimbra.example.com.
  
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A secondary advantage establishing your domain as the email gateway provides is that if you ever change email platforms in the future end users would not have to change settings.
  
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'''What branding options are available? What if we need a generic Zimbra login rather than branded?'''
 
  
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XMission can provide either the generic login and webmail page or a custom branded login and webmail page. The choice is entirely yours. Both options require use of a Static IP address and SSL certificate.
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'''What branding options are available?'''
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XMission can provide your choice of either a generic Zimbra branded login and webmail page or a custom branded login and webmail page. The choice is entirely yours. Both options require use of a Static IP address and SSL certificate.
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Reference this document: http://wiki.xmission.com/Customer_branded_Zimbra_webmail
  
  
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'''What if a customer requires their own branding on the login and webmail page?'''
 
'''What if a customer requires their own branding on the login and webmail page?'''
  
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Same as above. They will need a Static IP and SSL cert for their domain.  You will be billed for the IP address and server configuration to fit the brand to the page.
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Same as above. It requires purchase of another Static IP and SSL cert for their domain.  You will be billed for the IP address and server configuration to fit the brand to the page.
  
  
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By default you are provided with access to all Zimbra themes. Please note, the custom logo integration may not be visually pleasing with all possible Zimbra themes. Customers may also limit the themes available to the end user. This service can be made available upon request.
 
By default you are provided with access to all Zimbra themes. Please note, the custom logo integration may not be visually pleasing with all possible Zimbra themes. Customers may also limit the themes available to the end user. This service can be made available upon request.
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'''End user impact when migrating MX records?'''
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There can be some impact when the new mailboxes are created on the XMission Zimbra servers and when updating MX records.
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When a domain is added to the XMission Zimbra system any email sent from other XMission email customers will hit the local servers first and stay here, regardless of MX record settings. This is not a common occurrence but it can happen. This most commonly happens when you move your domain to XMission and any correspondence with XMission sales and support will land on the local servers.
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'''How do I add a domain to the Zimbra system?'''
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Simply contact zimbrasales@xmission.com with the request.
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'''Can a single account have domain admin rights to multiple domains?'''
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Absolutely. XMission can add your admin account to the domain admin list on your client domains. As well, you can grant domain admin rights to your end users by following these instructions: http://wiki.xmission.com/Hosted_Email:_Admin_Panel#Granting_Domain_Administrator_Access
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'''How are mailboxes created?'''
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You create mailboxes by logging in to the domain admin panel and create the mailbox account. http://wiki.xmission.com/Hosted_Email:_Admin_Panel#Creating_an_Account
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'''What migration assistance is available?''
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Zimbra provides a number of useful migration tools that can be found inside the domain administrator control panel. https://zimbraadmin.xmission.com or https://zimbraadmin.example.com
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Depending on the situation XMission may be able to perform migration services for large customers on a consulting basis. Fees will apply.
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'''How are mailboxes deleted?'''
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Mailboxes are deleted via the domain admin control panel. http://wiki.xmission.com/Hosted_Email:_Admin_Panel#Deleting_a_Zimbra_mailbox
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It is important to note that any provisioned mailbox is billed to your account. Changing an account status is not the same as deleting the account and will still be billed.

Revision as of 13:46, 29 March 2016

XMission provides a number of services oriented to resellers, channel partners, and organizations with white label requirements.

The following FAQ provides answers to the most common questions. If we are missing anything please send requests to zimbrasales@xmission.com and we will get it added.


What mailbox service levels are available?

XMission provides two service levels for resellers and white label environments: Basic and Professional. Zimbra Infrastructure customers with a dedicated environment may have additional mailbox levels available based on needs.


Do Basic accounts support portable devices?

Absolutely, yes. They support IMAP for all portable devices and desktop applications. As well, they have webmail access. Although the Base account mobile webmail isn't as feature rich as the Premium mobile webmail experience.


How many static IP addresses and SSLs are required?

Typically only a single IP address and SSL certificate is required. This allows you to establish your domain as the "email gateway" for your customer base. When you setup your domain as the "email gateway" for your customer base this only requires one Static IP address and one SSL certificate. Best practice is to upgrade an existing SSL certificate to wildcard and utilize a generic subdomain practice such as email.example.com or zimbra.example.com.

A secondary advantage establishing your domain as the email gateway provides is that if you ever change email platforms in the future end users would not have to change settings.


What branding options are available?

XMission can provide your choice of either a generic Zimbra branded login and webmail page or a custom branded login and webmail page. The choice is entirely yours. Both options require use of a Static IP address and SSL certificate.

Reference this document: http://wiki.xmission.com/Customer_branded_Zimbra_webmail


What SSL providers can you work with?

All commercially available SSL providers.


What if a customer requires their own branding on the login and webmail page?

Same as above. It requires purchase of another Static IP and SSL cert for their domain. You will be billed for the IP address and server configuration to fit the brand to the page.


What Zimbra themes are available?

By default you are provided with access to all Zimbra themes. Please note, the custom logo integration may not be visually pleasing with all possible Zimbra themes. Customers may also limit the themes available to the end user. This service can be made available upon request.


End user impact when migrating MX records?

There can be some impact when the new mailboxes are created on the XMission Zimbra servers and when updating MX records.

When a domain is added to the XMission Zimbra system any email sent from other XMission email customers will hit the local servers first and stay here, regardless of MX record settings. This is not a common occurrence but it can happen. This most commonly happens when you move your domain to XMission and any correspondence with XMission sales and support will land on the local servers.


How do I add a domain to the Zimbra system?

Simply contact zimbrasales@xmission.com with the request.


Can a single account have domain admin rights to multiple domains?

Absolutely. XMission can add your admin account to the domain admin list on your client domains. As well, you can grant domain admin rights to your end users by following these instructions: http://wiki.xmission.com/Hosted_Email:_Admin_Panel#Granting_Domain_Administrator_Access


How are mailboxes created?

You create mailboxes by logging in to the domain admin panel and create the mailbox account. http://wiki.xmission.com/Hosted_Email:_Admin_Panel#Creating_an_Account


'What migration assistance is available?

Zimbra provides a number of useful migration tools that can be found inside the domain administrator control panel. https://zimbraadmin.xmission.com or https://zimbraadmin.example.com

Depending on the situation XMission may be able to perform migration services for large customers on a consulting basis. Fees will apply.


How are mailboxes deleted?

Mailboxes are deleted via the domain admin control panel. http://wiki.xmission.com/Hosted_Email:_Admin_Panel#Deleting_a_Zimbra_mailbox

It is important to note that any provisioned mailbox is billed to your account. Changing an account status is not the same as deleting the account and will still be billed.

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