Android Portable Devices with Microsoft Exchange
Setup your Android device using the Microsoft Exchange email configuration to take advantage of the included ActiveSync benefits provided with your Zimbra Professional (Premium) or Consumer Edition w/ ActiveSync ISP email account.
Some customers with Android devices may have better luck using the Microsoft Exchange configuration option found under Accounts in Settings or from inside the Email application, Settings, then choosing + Add account.
Using the ActiveSync protocol means the mail application will use Push technology, meaning the device will actively update data from the mail system, rather than waiting for you to fetch the data from the server manually. It may add a nominal amount of battery drain but most are willing to have very minor impact on battery life in exchange for the optimized experience.
Configuring Android device with Microsoft Exchange
Open Android device Settings
Select ADD ACCOUNT
Select Microsoft Exchange
You will now see Microsoft Exchange Sign-in
EMAIL ADDRESS: Enter full email address here. firstname.lastname@example.org
PASSWORD: Enter your email password
You can now select MANUAL SETUP or NEXT, either way you will be configuring a small number of settings
When selecting MANUAL you will be prompted with the following:
Remote security administration
The example.com server must be allowed to remotely control the security features on your phone. CANCEL ALLOW
When selecting NEXT
EMAIL ADDRESS: Enter full email address email@example.com
SERVER ADDRESS: Enter server hostname mail.example.com
DOMAIN: Enter mail domain example.com
PORT NUMBER: 443 <-- Leave this setting. Do not modify.
PASSWORD: Enter your password
Use secure connection (SSL): ( ON) Confirm slider set to ON position
This will now verify your settings and take you to the next screen
Select items to sync: Email / Contacts / Calendar / Tasks
Sync schedule: Push
Email sync period: 1 week (Set to your preferred duration)
ACCOUNT NAME: Enter your preferred description here. (Something like "My ISP email" or "My Exchange Mailbox")
Set as default account: ( slider) Set slider as preferred.
Select Next in top right of screen
Phone administrator: It will ask for rights to control settings. Select ALLOW
The security settings must be updated to use firstname.lastname@example.org
CANCEL UPDATE (select UPDATE)
Most Android phones will now place you in your mail application.
In the background your mailbox data will populate, as will all content for Contacts, Calendars, and Tasks.
Exit the Email application
Check email and any other data sets that were configured during the configuration.
Notes: - Depending on size of message quota on the server it can take some amount of time for message to populate onto the device mail application. Contacts and Calendars may also take time to populate.