Difference between revisions of "Purchasing Zimbra Licensing and Support"

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XMission offers an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Talk licensing and support, Zimbra Suite Plus licensing and support, and official Zimbra Support for Open Source Edition.
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XMission offers an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Chat and Video licensing and support, and official Zimbra Support.
  
 
'''How it works.'''
 
'''How it works.'''
  
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Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses.  
+
Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses.
  
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XMission charges retail rates for licensing and support. Discounts are available to academic, government, and non-profit organizations.  
+
XMission charges retail rates for licensing and support. Discounts are available to academic, government, and non-profit organizations.
  
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Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as: integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line.
+
Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line.
  
 
Zimbra License And Support Options
 
Zimbra License And Support Options
  
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== Zimbra Purchase Options ==  
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== Zimbra Purchase Options ==
  
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Across all Zimbra licensing there are two purchasing options available. A term subscription or a one-time perpetual purchase of the licenses.  
+
Across all Zimbra licensing, there are two purchasing options available: a term subscription or a one-time perpetual purchase of the licenses.
  
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* '''Subscription.''' One and two year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates via their Zimbra Standard or Premier Support, portal access and more. Licenses renew every year based on the day of purchase. Customers who do not renew their annual subscription will lose the right to use the software and receive support. This differs from a perpetual license which entitles customers permanent use of the software.
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'''Subscription.''' One and two-year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates via their Zimbra Standard or Premier Support, portal access, and more. Licenses renew every year based on the day of purchase. Customers who do not renew their annual subscription will lose the right to use the software and receive support. This differs from a perpetual license which entitles customers to permanent use of the software.
 
** '''Pricing:''' 25 Professional Edition mailbox license 1-year subscriptions are $875 with Standard Support and $910 with Premier Support.
 
** '''Pricing:''' 25 Professional Edition mailbox license 1-year subscriptions are $875 with Standard Support and $910 with Premier Support.
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+
 
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* '''Perpetual.''' This is a permanent software license purchase for the major release version you are buying. A first year term support agreement is required at the time of purchase. Zimbra Support can be purchased in either a one, two, or three year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services and software assurance. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.
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'''Perpetual.''' This is a permanent software license purchase for the major release version you are buying. A first-year term support agreement is required at the time of purchase. Zimbra Support can be purchased in either a one, two, or three-year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access, and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services and software assurance. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.
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** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Premier Support are $1968.75 first year. Yearly Premier Support agreements are$393.75 thereafter.
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** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Premier Support are $1968.75 first year. Yearly Premier Support agreements are $393.75 thereafter.
 
** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Standard Support are $1890 first year. Yearly Standard Support agreements are $315 thereafter.
 
** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Standard Support are $1890 first year. Yearly Standard Support agreements are $315 thereafter.
  
 
== Zimbra Collaboration Mailboxes ==
 
== Zimbra Collaboration Mailboxes ==
  
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Zimbra defines a mailbox license as an account with a physical email inbox and typically belongs to one person. Distribution lists and aliases do not occupy a mailbox license as they are freely included in the licensing.  
+
Zimbra defines a mailbox license as an account with a physical email inbox and typically belongs to one person. Distribution lists and aliases do not occupy a mailbox license as they are freely included in the licensing.
  
 
General description of available Zimbra Collaboration mailbox types:
 
General description of available Zimbra Collaboration mailbox types:
  
−
* '''Professional Edition'''  
+
'''Professional Edition'''
−
** Supports email, contacts, calendar, tasks, briefcase, and preferences.  
+
** Supports email, contacts, calendar, tasks, briefcase, and preferences.
−
*** Zimbra 8.8.15+ adds Zimbra Chat, Zimbra Drive, and the new Zimbra NG modules.
+
*** Zimbra 10 adds Zimbra Chat, Zimbra Drive, and the new Zimbra modules.
−
*** The [https://wiki.zimbra.com/wiki/Zimbra_NG_Modules Zimbra NG Modules] include; NG Backup, NG Admin, NG HSM, and NG Mobile  
+
*** The Zimbra Modules include Backup, Admin, HSM, and Mobile.
−
** Includes; Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync (Zimbra Mobile), Zimbra Archiving & Discovery, and Litigation Hold.
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** Includes Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync (Zimbra Mobile), Zimbra Archiving & Discovery, and Litigation Hold.
  
−
* '''Standard Edition'''  
+
'''Standard Edition'''
 
** Supports email, contacts, calendar, tasks, briefcase, and preferences.
 
** Supports email, contacts, calendar, tasks, briefcase, and preferences.
−
*** Zimbra 8.8.15 and up adds chat, drive, and the NG modules.
+
*** Zimbra 10 adds chat, drive, and the native modules.
−
** Standard Edition licensing does '''not''' include Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync or Zimbra Archiving & Discovery.
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** Standard Edition licensing does '''not''' include Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync, or Zimbra Archiving & Discovery.
  
−
''Note:'' Customers may mix and match mailbox types, however there is a minimum purchase requirement of 25 seats per mailbox type.
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''Note:'' Customers may mix and match mailbox types; however, there is a minimum purchase requirement of 25 seats per mailbox type.
  
 
View a complete [https://www.zimbra.com/email-server-software/product-edition-comparison/ Zimbra.com Product Comparison Chart] here.
 
View a complete [https://www.zimbra.com/email-server-software/product-edition-comparison/ Zimbra.com Product Comparison Chart] here.
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Support options available from Zimbra.com for all levels of Zimbra licensing and Zimbra add-on products:
 
Support options available from Zimbra.com for all levels of Zimbra licensing and Zimbra add-on products:
−
 
−
* '''Premier''' Support and Subscription 
 
−
**  Unlimited email support incidents - Business hours phone support - 24x7 crisis support (system downtime only) - Software upgrade protection
 
  
−
* '''Standard''' Support and Subscription  
+
'''Premier''' Support and Subscription
 +
** Unlimited email support incidents - Business hours phone support - 24x7 crisis support (system downtime only) - Software upgrade protection
 +
 
 +
'''Standard''' Support and Subscription
 
** Unlimited email support incidents - Business hours phone support - Software upgrade protection
 
** Unlimited email support incidents - Business hours phone support - Software upgrade protection
  
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''Note:'' The yearly cost difference between Standard and Premier support is very nominal. XMission recommends that customers purchase Premier service for the first year, when you are more likely to require extra help, and then consider Standard on subsequent renewal periods if cost is a concern.
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''Note:'' The yearly cost difference between Standard and Premier support is very nominal. XMission recommends that customers purchase Premier service for the first year when you are more likely to require extra help and then consider Standard on subsequent renewal periods if cost is a concern.
  
 
When purchasing any support plan be sure to read about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.]
 
When purchasing any support plan be sure to read about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.]
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== Zimbra Support for Open Source Edition ==
 
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Zimbra Open Source Support (ZOSS) provides the same level technical support for Open Source Edition and Zimbra Suite Plus customer as paid Network Edition customers with Standard Support receive. Zimbra Open Source Edition Support provides many advantages for Zimbra’s open source user base. Learn to keep your OSE email business-ready and enjoy the peace of mind provided with paid support.
 
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You must purchase support for all mailboxes provisioned on the system in 25 mailbox increments. There is a command to run, while we watch, to verify the mailbox count before the order can process.
 
−
 
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Zimbra Open Source Support is $9 per mailbox yearly when purchased as a stand-alone service. Paired with any module from Zimbra Suite Plus and the fee drops to $3 per mailbox yearly. The full Zimbra Suite Plus bundle paired with support costs about $1.25 per mailbox monthly. Contact zimbrasales@xmission.com for a quote.
 
−
 
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When you do make your Zimbra Open Source Support purchase be sure to read our wiki about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.]
 
  
 
== Outlook for Mac ==
 
== Outlook for Mac ==
  
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Network Edition customers can add EWS (Exchange Web Services) for native Outlook for Mac functionality to their installation via this add-on licensing.  
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Network Edition customers can add EWS (Exchange Web Services) for native Outlook for Mac functionality to their installation via this add-on licensing.
  
−
* '''Outlook for Mac functionality''' - "EWS licensing" is an optional license subscription  
+
'''Outlook for Mac functionality''' - "EWS licensing" is an optional license subscription
−
** Available for Zimbra Collaboration 8.5 and higher only
+
** Available for Zimbra Collaboration 10 and higher only
 
** Order in 25 mailbox increments with a 25 mailbox minimum order
 
** Order in 25 mailbox increments with a 25 mailbox minimum order
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== Zimbra Connect ==
 
== Zimbra Connect ==
  
−
Zimbra Connect allows your Zimbra server (Network Edition) to host live group chats, video conferences, audio conversations, group document editing, plus file and screen sharing all from your Zimbra webmail interface.  
+
Zimbra Chat and Video allows your Zimbra server (Network Edition) to host live group chats, video conferences, audio conversations, and file and screen sharing all from your Zimbra webmail interface.
  
−
* '''Zimbra Connect''' - Is an optional license subscription available only to Network Edition installations
+
'''Zimbra Chat and Video''' - Is an optional license subscription available only to Network Edition installations
−
 
+
** Available for Zimbra Collaboration 10 and higher only
−
** Available for Zimbra Collaboration 8.5 and higher only
 
 
** Order in 25 mailbox increments with a 25 mailbox minimum order
 
** Order in 25 mailbox increments with a 25 mailbox minimum order
 
** Support for Zimbra Connect is ordered at the same service level as your Network Edition licensing
 
** Support for Zimbra Connect is ordered at the same service level as your Network Edition licensing
 +
Zimbra Chat and Video is a subscription-only license.
  
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Zimbra Connect is a subscription only license.
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== Zimbra Modules ==
−
 
 
−
== Zimbra Suite Plus ==
 
−
 
 
−
XMission sells the full Zimbra Suite Plus (ZSP) bundle which is a wide range of add-on tools for both Network Edition (NE) Standard Edition mailboxes and Open Source Edition (OSE). Purchase single add-on tools or the entire bundle. A Zimbra support agreement is required with any ZSP purchase. Zimbra provides a deep discount for OSE support when paired with these add-ons.
 
  
−
'''Zimbra Backup Plus''' Back up every single item and event on your server with split-second precision.Specifically designed to avoid data loss.
+
With Zimbra 10, the functionalities previously provided by NG modules and Zimbra Suite Plus have been replaced by Zimbra-native modules.
  
−
'''Zimbra Admin Plus''' Grant Delegated Admin rights to users on your server so they can perform user management tasks, such as setting quotas, modifying COS variables and setting user limits for your domains.  
+
'''Zimbra Backup''' Back up every single item and event on your server with split-second precision. Specifically designed to avoid data loss.
  
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'''Zimbra HSM Plus''' HSM allows you to manage multiple volumes and HSM policies through the Zimbra Suite Plus Administration Zimlet, giving you the tools to organize and manage your storage effectively.
+
'''Zimbra Admin''' Grant Delegated Admin rights to users on your server so they can perform user management tasks, such as setting quotas, modifying COS variables, and setting user limits for your domains.
  
−
'''Zimbra Mobile Plus''' Zimbra Mobile Plus allows your users to synchronize their Zimbra mailbox with their mobile devices through the widespread Exchange ActiveSync protocol, natively supported by the vast majority of mobile devices.
+
'''Zimbra HSM''' HSM allows you to manage multiple volumes and HSM policies through the Zimbra Administration Zimlet, giving you the tools to organize and manage your storage effectively.
  
−
Additional information: https://www.zimbra.com/zimbra-suite-plus/
+
'''Zimbra Mobile''' Zimbra Mobile allows your users to synchronize their Zimbra mailbox with their mobile devices through the widespread Exchange ActiveSync protocol, natively supported by the vast majority of mobile devices.
  
−
The Zimbra Network Edition server software with Professional Edition mailboxes already includes all the above NG Modules.
+
The Zimbra Network Edition server software with Professional Edition mailboxes already includes all the above native Modules.
  
 
== Ordering Zimbra Licenses ==
 
== Ordering Zimbra Licenses ==
−
* '''Important''' - Orders take 3-5 business days to complete after payment processes
 
−
* Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746 x 105
 
−
* Non-profits, government, and academic entities qualify for special pricing. Non-profits must provide a copy of their 501c3 certification and Schools must provide a copy of their State charter paperwork.
 
  
 +
'''Important''' - Orders take 3-5 business days to complete after payment processes
 +
Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746
 +
Non-profits, government, and academic entities qualify for special pricing. Non-profits must provide a copy of their 501c3 certification and Schools must provide a copy of their State charter paperwork.
 
== Zimbra Renewals ==
 
== Zimbra Renewals ==
  
Line 114: Line 99:
 
An important note about renewals. Zimbra adds a '''+20% late fee''' to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.
 
An important note about renewals. Zimbra adds a '''+20% late fee''' to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.
  
−
https://www.zimbra.com/legal/support-terms Reference section 3, 3.1, bullet point 3.
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https://www.zimbra.com/legal/support-terms Reference section 3, 3.1, bullet point 3.
  
 
If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.
 
If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.
  
 
== Zimbra Administration ==
 
== Zimbra Administration ==
−
* Download the latest ZCS Network Edition https://www.zimbra.com/products/downloads.html
 
−
* [[Upgrading Zimbra from Open Source Edition to Network Edition]]
 
−
* Configuring XMission's SpamCatcher SMTP feed with your Zimbra mail server - [https://wiki.xmission.com/Spamcatcher_SMTP_Service Configure An XMission SMTP Mail Feed ]
 
−
* Sharing the Connector for Outlook with your users
 
−
** The Zimbra Connector for Microsoft Outlook can be found on your Zimbra server once it is installed.  You also find other downloads, like Migration Wizards too.
 
−
** Zimbra downloads URL (replace "yourservername" and "example.com" with your actual server name and domain):  https://yourservername.example.com/zimbra/downloads/index.html
 
−
* Note to admins: Per the Zimbra terms and conditions accepted upon installation of the license, there is no way to recapture the license and hence no refund opportunity.
 
−
 
  
−
== Zimbra.com Support ==
+
Download the latest ZCS Network Edition https://www.zimbra.com/products/downloads.html
 +
[[Upgrading Zimbra from Open Source Edition to Network Edition]]
 +
Sharing the Connector for Outlook with your users
 +
** The Zimbra Connector for Microsoft Outlook can be found on your Zimbra server once it is installed. You also find other downloads, like Migration Wizards too.
 +
** Zimbra downloads URL (replace "yourservername" and "example.com" with your actual server name and domain): https://yourservername.example.com/zimbra/downloads/index.html
 +
Note to admins: Per the Zimbra terms and conditions accepted upon installation of the license, there is no way to recapture the license and hence no refund opportunity.
 +
== Zimbra.com Support ==
 
Read this post on best practices for opening a support case with Zimbra - '''https://blog.zimbra.com/2017/02/opening-zimbra-support-case-best-practices/'''
 
Read this post on best practices for opening a support case with Zimbra - '''https://blog.zimbra.com/2017/02/opening-zimbra-support-case-best-practices/'''
  
−
* This support overview document is considered a must read for licensing customers.  
+
This support overview document is considered a must-read for licensing customers.
 
** Includes support phone numbers and other useful information - https://www.zimbra.com/support/support_overview.html
 
** Includes support phone numbers and other useful information - https://www.zimbra.com/support/support_overview.html
 
** Zimbra video about their support process: https://www.youtube.com/watch?v=xEGLxXzpImc
 
** Zimbra video about their support process: https://www.youtube.com/watch?v=xEGLxXzpImc
−
* Zimbra.com general support page - https://www.zimbra.com/support
+
Zimbra.com general support page - https://www.zimbra.com/support
−
* Zimbra.com login for ZCS administrators with paid support - https://support.zimbra.com/supportlogin.php
+
Zimbra.com login for ZCS administrators with paid support - https://support.zimbra.com/supportlogin.php
−
* Zimbra.com support terms and conditions - https://www.zimbra.com/support/terms.html
+
Zimbra.com support terms and conditions - https://www.zimbra.com/support/terms.html
−
* Zimbra.com forums - https://www.zimbra.com/forums/
+
Zimbra.com forums - https://www.zimbra.com/forums/
−
* Zimbra.com legal information - https://www.zimbra.com/legal/licensing - https://www.zimbra.com/legal/support-terms
+
Zimbra.com legal information - https://www.zimbra.com/legal/licensing - https://www.zimbra.com/legal/support-terms
−
 
 
−
 
 
 
== XMission Services for Zimbra ==
 
== XMission Services for Zimbra ==
−
* [https://xmission.com/professional_services Professional Services] and Support engagements available at hourly or contract rates
 
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* Server configuration and management
 
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* Zimlet creation and testing
 
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* Custom on-boarding processes
 
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* External systems integration
 
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* Branding and theming
 
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* [https://xmission.com/spamcatcher SMTP mail feed with spam and virus blocking] Includes emergency mail spool backup for up to 8 days.
 
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* [https://xmission.com/domains Domain name registration services]
 
−
* [https://xmission.com/ssl SSL certificate registration services]
 
−
* [https://xmission.com/zimbra Hosted Zimbra] services. When running your own mail server isn't the best solution, we can help.
 
−
 
−
 
  
 +
[https://xmission.com/professional_services Professional Services] and Support engagements available at hourly or contract rates
 +
Server configuration and management
 +
Zimlet creation and testing
 +
Custom on-boarding processes
 +
External systems integration
 +
Branding and theming
 +
[https://xmission.com/domains Domain name registration services]
 +
[https://xmission.com/ssl SSL certificate registration services]
 +
[https://xmission.com/zimbra Hosted Zimbra] services. When running your own mail server isn't the best solution, we can help.
 
Please address any additional questions about Zimbra Licensing and Support to XMission's VP of Product for Zimbra via email, zimbrasales@xmission.com.
 
Please address any additional questions about Zimbra Licensing and Support to XMission's VP of Product for Zimbra via email, zimbrasales@xmission.com.
  
 
[[Category: Zimbra]]
 
[[Category: Zimbra]]

Latest revision as of 09:09, 27 June 2024

XMission offers an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Chat and Video licensing and support, and official Zimbra Support.

How it works.

Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses.

XMission charges retail rates for licensing and support. Discounts are available to academic, government, and non-profit organizations.

Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line.

Zimbra License And Support Options

Zimbra Purchase Options

Across all Zimbra licensing, there are two purchasing options available: a term subscription or a one-time perpetual purchase of the licenses.

Subscription. One and two-year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates via their Zimbra Standard or Premier Support, portal access, and more. Licenses renew every year based on the day of purchase. Customers who do not renew their annual subscription will lose the right to use the software and receive support. This differs from a perpetual license which entitles customers to permanent use of the software.

    • Pricing: 25 Professional Edition mailbox license 1-year subscriptions are $875 with Standard Support and $910 with Premier Support.

Perpetual. This is a permanent software license purchase for the major release version you are buying. A first-year term support agreement is required at the time of purchase. Zimbra Support can be purchased in either a one, two, or three-year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access, and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services and software assurance. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.

    • Pricing: 25 Professional Edition mailbox perpetual license with 1-year Premier Support are $1968.75 first year. Yearly Premier Support agreements are $393.75 thereafter.
    • Pricing: 25 Professional Edition mailbox perpetual license with 1-year Standard Support are $1890 first year. Yearly Standard Support agreements are $315 thereafter.

Zimbra Collaboration Mailboxes

Zimbra defines a mailbox license as an account with a physical email inbox and typically belongs to one person. Distribution lists and aliases do not occupy a mailbox license as they are freely included in the licensing.

General description of available Zimbra Collaboration mailbox types:

Professional Edition

    • Supports email, contacts, calendar, tasks, briefcase, and preferences.
      • Zimbra 10 adds Zimbra Chat, Zimbra Drive, and the new Zimbra modules.
      • The Zimbra Modules include Backup, Admin, HSM, and Mobile.
    • Includes Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync (Zimbra Mobile), Zimbra Archiving & Discovery, and Litigation Hold.

Standard Edition

    • Supports email, contacts, calendar, tasks, briefcase, and preferences.
      • Zimbra 10 adds chat, drive, and the native modules.
    • Standard Edition licensing does not include Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync, or Zimbra Archiving & Discovery.

Note: Customers may mix and match mailbox types; however, there is a minimum purchase requirement of 25 seats per mailbox type.

View a complete Zimbra.com Product Comparison Chart here.

Zimbra Support Options

Support options available from Zimbra.com for all levels of Zimbra licensing and Zimbra add-on products:

Premier Support and Subscription

    • Unlimited email support incidents - Business hours phone support - 24x7 crisis support (system downtime only) - Software upgrade protection

Standard Support and Subscription

    • Unlimited email support incidents - Business hours phone support - Software upgrade protection

Note: The yearly cost difference between Standard and Premier support is very nominal. XMission recommends that customers purchase Premier service for the first year when you are more likely to require extra help and then consider Standard on subsequent renewal periods if cost is a concern.

When purchasing any support plan be sure to read about optimizing your Zimbra Support experience.

Outlook for Mac

Network Edition customers can add EWS (Exchange Web Services) for native Outlook for Mac functionality to their installation via this add-on licensing.

Outlook for Mac functionality - "EWS licensing" is an optional license subscription

    • Available for Zimbra Collaboration 10 and higher only
    • Order in 25 mailbox increments with a 25 mailbox minimum order

Zimbra Connect

Zimbra Chat and Video allows your Zimbra server (Network Edition) to host live group chats, video conferences, audio conversations, and file and screen sharing all from your Zimbra webmail interface.

Zimbra Chat and Video - Is an optional license subscription available only to Network Edition installations

    • Available for Zimbra Collaboration 10 and higher only
    • Order in 25 mailbox increments with a 25 mailbox minimum order
    • Support for Zimbra Connect is ordered at the same service level as your Network Edition licensing

Zimbra Chat and Video is a subscription-only license.

Zimbra Modules

With Zimbra 10, the functionalities previously provided by NG modules and Zimbra Suite Plus have been replaced by Zimbra-native modules.

Zimbra Backup Back up every single item and event on your server with split-second precision. Specifically designed to avoid data loss.

Zimbra Admin Grant Delegated Admin rights to users on your server so they can perform user management tasks, such as setting quotas, modifying COS variables, and setting user limits for your domains.

Zimbra HSM HSM allows you to manage multiple volumes and HSM policies through the Zimbra Administration Zimlet, giving you the tools to organize and manage your storage effectively.

Zimbra Mobile Zimbra Mobile allows your users to synchronize their Zimbra mailbox with their mobile devices through the widespread Exchange ActiveSync protocol, natively supported by the vast majority of mobile devices.

The Zimbra Network Edition server software with Professional Edition mailboxes already includes all the above native Modules.

Ordering Zimbra Licenses

Important - Orders take 3-5 business days to complete after payment processes Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746 Non-profits, government, and academic entities qualify for special pricing. Non-profits must provide a copy of their 501c3 certification and Schools must provide a copy of their State charter paperwork.

Zimbra Renewals

XMission can renew Zimbra license subscriptions and support agreements for anyone. If your previous vendor went out of business or stopped returning your calls and emails, we can help. Simply contact us to get a quote and renew today, zimbrasales@xmission.com.

An important note about renewals. Zimbra adds a +20% late fee to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.

https://www.zimbra.com/legal/support-terms Reference section 3, 3.1, bullet point 3.

If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.

Zimbra Administration

Download the latest ZCS Network Edition https://www.zimbra.com/products/downloads.html Upgrading Zimbra from Open Source Edition to Network Edition Sharing the Connector for Outlook with your users

    • The Zimbra Connector for Microsoft Outlook can be found on your Zimbra server once it is installed. You also find other downloads, like Migration Wizards too.
    • Zimbra downloads URL (replace "yourservername" and "example.com" with your actual server name and domain): https://yourservername.example.com/zimbra/downloads/index.html

Note to admins: Per the Zimbra terms and conditions accepted upon installation of the license, there is no way to recapture the license and hence no refund opportunity.

Zimbra.com Support

Read this post on best practices for opening a support case with Zimbra - https://blog.zimbra.com/2017/02/opening-zimbra-support-case-best-practices/

This support overview document is considered a must-read for licensing customers.

Zimbra.com general support page - https://www.zimbra.com/support Zimbra.com login for ZCS administrators with paid support - https://support.zimbra.com/supportlogin.php Zimbra.com support terms and conditions - https://www.zimbra.com/support/terms.html Zimbra.com forums - https://www.zimbra.com/forums/ Zimbra.com legal information - https://www.zimbra.com/legal/licensing - https://www.zimbra.com/legal/support-terms

XMission Services for Zimbra

Professional Services and Support engagements available at hourly or contract rates Server configuration and management Zimlet creation and testing Custom on-boarding processes External systems integration Branding and theming Domain name registration services SSL certificate registration services Hosted Zimbra services. When running your own mail server isn't the best solution, we can help. Please address any additional questions about Zimbra Licensing and Support to XMission's VP of Product for Zimbra via email, zimbrasales@xmission.com.

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