Difference between revisions of "Purchasing Zimbra Licensing and Support"
(→Ordering Zimbra Licenses) |
|||
| (30 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
| − | XMission offers an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra | + | XMission offers an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Chat and Video licensing and support, and official Zimbra Support. |
| − | How it works. | + | '''How it works.''' |
| − | Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses. | + | Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses. |
| − | XMission charges retail rates for licensing and support. Discounts are available to academic, government, and non-profit organizations. | + | XMission charges retail rates for licensing and support. Discounts are available to academic, government, and non-profit organizations. |
| − | Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as | + | Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line. |
Zimbra License And Support Options | Zimbra License And Support Options | ||
| − | == Zimbra Purchase Options == | + | == Zimbra Purchase Options == |
| − | Across all Zimbra licensing there are two purchasing options available | + | Across all Zimbra licensing, there are two purchasing options available: a term subscription or a one-time perpetual purchase of the licenses. |
| − | |||
| − | |||
| − | |||
| − | |||
| + | '''Subscription.''' One and two-year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates via their Zimbra Standard or Premier Support, portal access, and more. Licenses renew every year based on the day of purchase. Customers who do not renew their annual subscription will lose the right to use the software and receive support. This differs from a perpetual license which entitles customers to permanent use of the software. | ||
| + | ** '''Pricing:''' 25 Professional Edition mailbox license 1-year subscriptions are $875 with Standard Support and $910 with Premier Support. | ||
| + | '''Perpetual.''' This is a permanent software license purchase for the major release version you are buying. A first-year term support agreement is required at the time of purchase. Zimbra Support can be purchased in either a one, two, or three-year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access, and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services and software assurance. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment. | ||
| + | ** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Premier Support are $1968.75 first year. Yearly Premier Support agreements are $393.75 thereafter. | ||
| + | ** '''Pricing:''' 25 Professional Edition mailbox perpetual license with 1-year Standard Support are $1890 first year. Yearly Standard Support agreements are $315 thereafter. | ||
== Zimbra Collaboration Mailboxes == | == Zimbra Collaboration Mailboxes == | ||
| − | Zimbra defines a mailbox license as an account with a physical email inbox and typically belongs to one person. | + | Zimbra defines a mailbox license as an account with a physical email inbox and typically belongs to one person. Distribution lists and aliases do not occupy a mailbox license as they are freely included in the licensing. |
| − | + | General description of available Zimbra Collaboration mailbox types: | |
| − | + | '''Professional Edition''' | |
| − | ** Supports email, calendar | + | ** Supports email, contacts, calendar, tasks, briefcase, and preferences. |
| − | ** | + | *** Zimbra 10 adds Zimbra Chat, Zimbra Drive, and the new Zimbra modules. |
| + | *** The Zimbra Modules include Backup, Admin, HSM, and Mobile. | ||
| + | ** Includes Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync (Zimbra Mobile), Zimbra Archiving & Discovery, and Litigation Hold. | ||
| − | + | '''Standard Edition''' | |
| − | ** Supports email, calendar | + | ** Supports email, contacts, calendar, tasks, briefcase, and preferences. |
| − | ** | + | *** Zimbra 10 adds chat, drive, and the native modules. |
| + | ** Standard Edition licensing does '''not''' include Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync, or Zimbra Archiving & Discovery. | ||
| − | ''Note:'' Customers may mix and match mailbox types, | + | ''Note:'' Customers may mix and match mailbox types; however, there is a minimum purchase requirement of 25 seats per mailbox type. |
| + | View a complete [https://www.zimbra.com/email-server-software/product-edition-comparison/ Zimbra.com Product Comparison Chart] here. | ||
== Zimbra Support Options == | == Zimbra Support Options == | ||
| Line 42: | Line 47: | ||
Support options available from Zimbra.com for all levels of Zimbra licensing and Zimbra add-on products: | Support options available from Zimbra.com for all levels of Zimbra licensing and Zimbra add-on products: | ||
| − | + | '''Premier''' Support and Subscription | |
| − | ** | + | ** Unlimited email support incidents - Business hours phone support - 24x7 crisis support (system downtime only) - Software upgrade protection |
| − | + | ||
| − | + | '''Standard''' Support and Subscription | |
| − | ** | + | ** Unlimited email support incidents - Business hours phone support - Software upgrade protection |
| + | |||
| + | ''Note:'' The yearly cost difference between Standard and Premier support is very nominal. XMission recommends that customers purchase Premier service for the first year when you are more likely to require extra help and then consider Standard on subsequent renewal periods if cost is a concern. | ||
| − | + | When purchasing any support plan be sure to read about [https://wiki.xmission.com/Optimize_Your_Official_Zimbra_Support_Experience optimizing your Zimbra Support experience.] | |
== Outlook for Mac == | == Outlook for Mac == | ||
| − | Network Edition customers can add EWS (Exchange Web Services) for native Outlook for Mac functionality to their installation via this add-on licensing. | + | Network Edition customers can add EWS (Exchange Web Services) for native Outlook for Mac functionality to their installation via this add-on licensing. |
| − | + | '''Outlook for Mac functionality''' - "EWS licensing" is an optional license subscription | |
| − | ** Available for Zimbra Collaboration | + | ** Available for Zimbra Collaboration 10 and higher only |
** Order in 25 mailbox increments with a 25 mailbox minimum order | ** Order in 25 mailbox increments with a 25 mailbox minimum order | ||
| + | == Zimbra Connect == | ||
| + | Zimbra Chat and Video allows your Zimbra server (Network Edition) to host live group chats, video conferences, audio conversations, and file and screen sharing all from your Zimbra webmail interface. | ||
| − | + | '''Zimbra Chat and Video''' - Is an optional license subscription available only to Network Edition installations | |
| + | ** Available for Zimbra Collaboration 10 and higher only | ||
| + | ** Order in 25 mailbox increments with a 25 mailbox minimum order | ||
| + | ** Support for Zimbra Connect is ordered at the same service level as your Network Edition licensing | ||
| + | Zimbra Chat and Video is a subscription-only license. | ||
| − | Zimbra | + | == Zimbra Modules == |
| − | + | With Zimbra 10, the functionalities previously provided by NG modules and Zimbra Suite Plus have been replaced by Zimbra-native modules. | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | Zimbra | + | '''Zimbra Backup''' Back up every single item and event on your server with split-second precision. Specifically designed to avoid data loss. |
| + | '''Zimbra Admin''' Grant Delegated Admin rights to users on your server so they can perform user management tasks, such as setting quotas, modifying COS variables, and setting user limits for your domains. | ||
| − | + | '''Zimbra HSM''' HSM allows you to manage multiple volumes and HSM policies through the Zimbra Administration Zimlet, giving you the tools to organize and manage your storage effectively. | |
| + | '''Zimbra Mobile''' Zimbra Mobile allows your users to synchronize their Zimbra mailbox with their mobile devices through the widespread Exchange ActiveSync protocol, natively supported by the vast majority of mobile devices. | ||
| − | + | The Zimbra Network Edition server software with Professional Edition mailboxes already includes all the above native Modules. | |
== Ordering Zimbra Licenses == | == Ordering Zimbra Licenses == | ||
| − | |||
| − | |||
| − | |||
| + | '''Important''' - Orders take 3-5 business days to complete after payment processes | ||
| + | Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746 | ||
| + | Non-profits, government, and academic entities qualify for special pricing. Non-profits must provide a copy of their 501c3 certification and Schools must provide a copy of their State charter paperwork. | ||
== Zimbra Renewals == | == Zimbra Renewals == | ||
| + | |||
| + | XMission can renew Zimbra license subscriptions and support agreements for anyone. If your previous vendor went out of business or stopped returning your calls and emails, we can help. Simply contact us to get a quote and renew today, zimbrasales@xmission.com. | ||
| + | |||
An important note about renewals. Zimbra adds a '''+20% late fee''' to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time. | An important note about renewals. Zimbra adds a '''+20% late fee''' to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time. | ||
| − | https://www.zimbra.com/legal/support-terms | + | https://www.zimbra.com/legal/support-terms Reference section 3, 3.1, bullet point 3. |
If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee. | If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee. | ||
| − | |||
== Zimbra Administration == | == Zimbra Administration == | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| + | Download the latest ZCS Network Edition https://www.zimbra.com/products/downloads.html | ||
| + | [[Upgrading Zimbra from Open Source Edition to Network Edition]] | ||
| + | Sharing the Connector for Outlook with your users | ||
| + | ** The Zimbra Connector for Microsoft Outlook can be found on your Zimbra server once it is installed. You also find other downloads, like Migration Wizards too. | ||
| + | ** Zimbra downloads URL (replace "yourservername" and "example.com" with your actual server name and domain): https://yourservername.example.com/zimbra/downloads/index.html | ||
| + | Note to admins: Per the Zimbra terms and conditions accepted upon installation of the license, there is no way to recapture the license and hence no refund opportunity. | ||
| + | == Zimbra.com Support == | ||
| + | Read this post on best practices for opening a support case with Zimbra - '''https://blog.zimbra.com/2017/02/opening-zimbra-support-case-best-practices/''' | ||
| − | + | This support overview document is considered a must-read for licensing customers. | |
| − | + | ** Includes support phone numbers and other useful information - https://www.zimbra.com/support/support_overview.html | |
| − | ** Includes support phone numbers and other useful information - | ||
** Zimbra video about their support process: https://www.youtube.com/watch?v=xEGLxXzpImc | ** Zimbra video about their support process: https://www.youtube.com/watch?v=xEGLxXzpImc | ||
| − | + | Zimbra.com general support page - https://www.zimbra.com/support | |
| − | + | Zimbra.com login for ZCS administrators with paid support - https://support.zimbra.com/supportlogin.php | |
| − | + | Zimbra.com support terms and conditions - https://www.zimbra.com/support/terms.html | |
| − | + | Zimbra.com forums - https://www.zimbra.com/forums/ | |
| − | + | Zimbra.com legal information - https://www.zimbra.com/legal/licensing - https://www.zimbra.com/legal/support-terms | |
| − | |||
| − | |||
== XMission Services for Zimbra == | == XMission Services for Zimbra == | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| + | [https://xmission.com/professional_services Professional Services] and Support engagements available at hourly or contract rates | ||
| + | Server configuration and management | ||
| + | Zimlet creation and testing | ||
| + | Custom on-boarding processes | ||
| + | External systems integration | ||
| + | Branding and theming | ||
| + | [https://xmission.com/domains Domain name registration services] | ||
| + | [https://xmission.com/ssl SSL certificate registration services] | ||
| + | [https://xmission.com/zimbra Hosted Zimbra] services. When running your own mail server isn't the best solution, we can help. | ||
| + | Please address any additional questions about Zimbra Licensing and Support to XMission's VP of Product for Zimbra via email, zimbrasales@xmission.com. | ||
| − | + | [[Category: Zimbra]] | |
Latest revision as of 08:09, 27 June 2024
XMission offers an array of Zimbra licensing and official Zimbra Support services direct to end-users running on-site Zimbra mail servers. Available options include Zimbra Collaboration licensing and support, Zimbra Chat and Video licensing and support, and official Zimbra Support.
How it works.
Customers purchase licensing and/or support from XMission. XMission processes the order with Zimbra. Then all Zimbra licensing and support services are provided by Zimbra.com directly. The license key provided via email supports new activations, as well as activating trial versions that are about to expire or have expired, and renewing existing licenses.
XMission charges retail rates for licensing and support. Discounts are available to academic, government, and non-profit organizations.
Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line.
Zimbra License And Support Options
Contents
Zimbra Purchase Options
Across all Zimbra licensing, there are two purchasing options available: a term subscription or a one-time perpetual purchase of the licenses.
Subscription. One and two-year term subscriptions are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates via their Zimbra Standard or Premier Support, portal access, and more. Licenses renew every year based on the day of purchase. Customers who do not renew their annual subscription will lose the right to use the software and receive support. This differs from a perpetual license which entitles customers to permanent use of the software.
- Pricing: 25 Professional Edition mailbox license 1-year subscriptions are $875 with Standard Support and $910 with Premier Support.
Perpetual. This is a permanent software license purchase for the major release version you are buying. A first-year term support agreement is required at the time of purchase. Zimbra Support can be purchased in either a one, two, or three-year term and is in addition to the license cost. Zimbra support agreements entitle you to all major and minor release updates, portal access, and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services and software assurance. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.
- Pricing: 25 Professional Edition mailbox perpetual license with 1-year Premier Support are $1968.75 first year. Yearly Premier Support agreements are $393.75 thereafter.
- Pricing: 25 Professional Edition mailbox perpetual license with 1-year Standard Support are $1890 first year. Yearly Standard Support agreements are $315 thereafter.
Zimbra Collaboration Mailboxes
Zimbra defines a mailbox license as an account with a physical email inbox and typically belongs to one person. Distribution lists and aliases do not occupy a mailbox license as they are freely included in the licensing.
General description of available Zimbra Collaboration mailbox types:
Professional Edition
- Supports email, contacts, calendar, tasks, briefcase, and preferences.
- Zimbra 10 adds Zimbra Chat, Zimbra Drive, and the new Zimbra modules.
- The Zimbra Modules include Backup, Admin, HSM, and Mobile.
- Includes Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync (Zimbra Mobile), Zimbra Archiving & Discovery, and Litigation Hold.
- Supports email, contacts, calendar, tasks, briefcase, and preferences.
Standard Edition
- Supports email, contacts, calendar, tasks, briefcase, and preferences.
- Zimbra 10 adds chat, drive, and the native modules.
- Standard Edition licensing does not include Zimbra Connector for Microsoft Outlook (ZCO), ActiveSync, or Zimbra Archiving & Discovery.
- Supports email, contacts, calendar, tasks, briefcase, and preferences.
Note: Customers may mix and match mailbox types; however, there is a minimum purchase requirement of 25 seats per mailbox type.
View a complete Zimbra.com Product Comparison Chart here.
Zimbra Support Options
Support options available from Zimbra.com for all levels of Zimbra licensing and Zimbra add-on products:
Premier Support and Subscription
- Unlimited email support incidents - Business hours phone support - 24x7 crisis support (system downtime only) - Software upgrade protection
Standard Support and Subscription
- Unlimited email support incidents - Business hours phone support - Software upgrade protection
Note: The yearly cost difference between Standard and Premier support is very nominal. XMission recommends that customers purchase Premier service for the first year when you are more likely to require extra help and then consider Standard on subsequent renewal periods if cost is a concern.
When purchasing any support plan be sure to read about optimizing your Zimbra Support experience.
Outlook for Mac
Network Edition customers can add EWS (Exchange Web Services) for native Outlook for Mac functionality to their installation via this add-on licensing.
Outlook for Mac functionality - "EWS licensing" is an optional license subscription
- Available for Zimbra Collaboration 10 and higher only
- Order in 25 mailbox increments with a 25 mailbox minimum order
Zimbra Connect
Zimbra Chat and Video allows your Zimbra server (Network Edition) to host live group chats, video conferences, audio conversations, and file and screen sharing all from your Zimbra webmail interface.
Zimbra Chat and Video - Is an optional license subscription available only to Network Edition installations
- Available for Zimbra Collaboration 10 and higher only
- Order in 25 mailbox increments with a 25 mailbox minimum order
- Support for Zimbra Connect is ordered at the same service level as your Network Edition licensing
Zimbra Chat and Video is a subscription-only license.
Zimbra Modules
With Zimbra 10, the functionalities previously provided by NG modules and Zimbra Suite Plus have been replaced by Zimbra-native modules.
Zimbra Backup Back up every single item and event on your server with split-second precision. Specifically designed to avoid data loss.
Zimbra Admin Grant Delegated Admin rights to users on your server so they can perform user management tasks, such as setting quotas, modifying COS variables, and setting user limits for your domains.
Zimbra HSM HSM allows you to manage multiple volumes and HSM policies through the Zimbra Administration Zimlet, giving you the tools to organize and manage your storage effectively.
Zimbra Mobile Zimbra Mobile allows your users to synchronize their Zimbra mailbox with their mobile devices through the widespread Exchange ActiveSync protocol, natively supported by the vast majority of mobile devices.
The Zimbra Network Edition server software with Professional Edition mailboxes already includes all the above native Modules.
Ordering Zimbra Licenses
Important - Orders take 3-5 business days to complete after payment processes Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746 Non-profits, government, and academic entities qualify for special pricing. Non-profits must provide a copy of their 501c3 certification and Schools must provide a copy of their State charter paperwork.
Zimbra Renewals
XMission can renew Zimbra license subscriptions and support agreements for anyone. If your previous vendor went out of business or stopped returning your calls and emails, we can help. Simply contact us to get a quote and renew today, zimbrasales@xmission.com.
An important note about renewals. Zimbra adds a +20% late fee to any expired support and or licensing package at renewal. Be certain to track your purchase and renewal date and contact your XMission sales rep to renew on time.
https://www.zimbra.com/legal/support-terms Reference section 3, 3.1, bullet point 3.
If you previously purchased Zimbra licensing or support and it has expired, the above link explains the fees associated with renewal. Customers have to pay for term back to the expiration date of the last agreement, pay the current term fees, plus pay the +20% late fee.
Zimbra Administration
Download the latest ZCS Network Edition https://www.zimbra.com/products/downloads.html Upgrading Zimbra from Open Source Edition to Network Edition Sharing the Connector for Outlook with your users
- The Zimbra Connector for Microsoft Outlook can be found on your Zimbra server once it is installed. You also find other downloads, like Migration Wizards too.
- Zimbra downloads URL (replace "yourservername" and "example.com" with your actual server name and domain): https://yourservername.example.com/zimbra/downloads/index.html
Note to admins: Per the Zimbra terms and conditions accepted upon installation of the license, there is no way to recapture the license and hence no refund opportunity.
Zimbra.com Support
Read this post on best practices for opening a support case with Zimbra - https://blog.zimbra.com/2017/02/opening-zimbra-support-case-best-practices/
This support overview document is considered a must-read for licensing customers.
- Includes support phone numbers and other useful information - https://www.zimbra.com/support/support_overview.html
- Zimbra video about their support process: https://www.youtube.com/watch?v=xEGLxXzpImc
Zimbra.com general support page - https://www.zimbra.com/support Zimbra.com login for ZCS administrators with paid support - https://support.zimbra.com/supportlogin.php Zimbra.com support terms and conditions - https://www.zimbra.com/support/terms.html Zimbra.com forums - https://www.zimbra.com/forums/ Zimbra.com legal information - https://www.zimbra.com/legal/licensing - https://www.zimbra.com/legal/support-terms
XMission Services for Zimbra
Professional Services and Support engagements available at hourly or contract rates Server configuration and management Zimlet creation and testing Custom on-boarding processes External systems integration Branding and theming Domain name registration services SSL certificate registration services Hosted Zimbra services. When running your own mail server isn't the best solution, we can help. Please address any additional questions about Zimbra Licensing and Support to XMission's VP of Product for Zimbra via email, zimbrasales@xmission.com.
