Difference between revisions of "Purchasing Zimbra Licensing and Support"

Revision as of 06:44, 26 November 2014

XMission can provide Zimbra licenses direct to end-users running on-site Zimbra mail servers.

The customer purchases licenses from XMission, but the licensing and service are provided by Zimbra.com directly. The license key provided supports new activations as well as activating trial versions that are about to expire or have expired.

XMission charges retail rates for licensing and support (SnS). Discounts are available to academic, government, and non-profit organizations.

Zimbra.com provides support for all licensing customers at the links below. Customers can also engage XMission for paid support or professional services for services such as: integrating external systems, consultations, and unusual support requirements. Requests can be sent to zimbrasales@xmission.com noting Zimbra Licensing Support in the subject line.

What follows are details relevant to Zimbra licensing.

Zimbra License And Support Options

Available mailbox types:

• Professional
  • Supports email, calendar, address book, tasks, briefcase, and preferences.
  • Supports connection to Microsoft Outlook (ZCO), support for ActiveSync and includes Zimbra Archiving and Discovery.

• Standard
  • Supports email, calendar, address book, tasks, briefcase, and preferences.
  • Does not include connection to Microsoft Outlook (ZCO), support for ActiveSync or Zimbra Archiving and Discovery.

Zimbra License and Support purchase options:

• Yearly subscription licenses renew every year based on the day of purchase. One and two year subscription terms are available with multi-year subscription discounts. For the duration of the subscription, customers are entitled to major and minor release updates and Zimbra Standard or Premier Support, portal access and more. Customers who do not renew their annual subscription will lose the right to use the software. This differs from a perpetual license that entitles customers to permanent use of the software.

• Perpetual license purchase provides a permanent software license for the major release version you are buying. There are no rights to any updates, upgrades or extensions or enhancements to the software developed by Zimbra unless you separately purchase Zimbra support or subscription services. Zimbra Support is purchased in either a one or two year term in addition to the license cost (with first year mandatory) and entitles you to major and minor release updates, portal access and more. Support agreements should be renewed on or before the anniversary date of purchase to avoid loss of support services. Perpetual licenses offer the most cost-effective licensing model for a multi-year deployment.

Note: Customers may mix and match mailbox types, however there is a minimum purchase requirement of 25 seats per mailbox type.

Support options with Zimbra.com:

• Standard Support and Subscription (SnS)
  • 10 email support incidents per year - No general phone support - 24x7 crisis support (system downtime only) - Software upgrade protection

• Premier Support and Subscription (SnS)
  • Unlimited support incidents - Business hours phone support - 24x7 crisis support (system downtime only) - Software upgrade protection

Note: The yearly cost difference between Standard and Premier support is nominal at entry point. XMission recommends that customers purchase the Premier service for the first year, when you are more likely to require extra help, and then Standard on subsequent renewal periods if cost is a concern.

Ordering Zimbra Licenses

• Important - Orders take 2-5 business days to complete after payment processes
• Zimbra licensing sales are handled by our Zimbra Product Manager, zimbrasales@xmission.com, 877-964-7746 x 105

Zimbra Administration

• Download the latest ZCS Network Edition http://www.zimbra.com/products/downloads.html
• Upgrading Zimbra from Open Source Edition to Network Edition
• Configuring XMission's SpamCatcher SMTP feed with your Zimbra mail server - Configure An XMission SMTP Mail Feed
• Sharing the Connector for Outlook with your users
  • The Zimbra Connector for Microsoft Outlook can be found on your Zimbra server once it is installed. You also find other downloads, like Migration Wizards too.
  • Zimbra downloads URL (replace "yourservername" and "example.com" with your actual server name and domain): https://yourservername.example.com/zimbra/downloads/index.html

Zimbra.com Support

• This support overview document is considered a must read for licensing customers.
  • Includes support phone numbers and other useful information - http://www.zimbra.com/support/support_overview.html
• Zimbra.com general support page - http://www.zimbra.com/support
• Zimbra.com login for ZCS administrators with paid support - http://support.zimbra.com/supportlogin.php
• Zimbra.com support terms and conditions - http://www.zimbra.com/support/terms.html
• Zimbra.com forums - http://www.zimbra.com/forums/
• Zimbra.com legal information - http://www.zimbra.com/legal/licensing - http://www.zimbra.com/legal/support-terms

XMission Services for Zimbra

• Professional Services and Support engagements available at hourly or contract rates
• Server configuration and management
• Zimlet creation and testing
• Custom on-boarding processes
• External systems integration
• Branding and theming
• Domain name registration services
• SSL certificate registration services
• Hosted Zimbra services. When running your own mail server isn't the best solution, we can help.

Please address any additional questions about Zimbra Licensing and Support to XMission's Zimbra Product Manager via email, john@xmission.com.