Difference between revisions of "XMission Voice Portal"

Latest revision as of 10:40, 3 August 2021

Tutorial Video

Tutorial Video

Logging in

If you have not been given access to the Voice Portal please contact XMission Support to get your login provisioned. A valid Email Address is required to log in to our Voice Portal.

Visit call.xmission.com to log into the voice portal

Here you will log in with your phone number and the password you set up from your initial email.

Home Tab

Navigation bar will appear on top with areas of interest
The home screen shows you an over view of recent activity
Recent voicemail will appear on top
Recent call history will appear below any voicemail
Answering rules will appear on the right

Messages Tab

Messages Tab will show you recent voicemail messages that you may have.
You have the ability to change the type of message to display - New - Saved - Trash

Voicemail Settings

Disable Voicemail

Here you can disable your voicemail by unchecking the Enable Voicemail option.

Greetings

You can also update your Voicemail Greeting by selecting one from the drop down or recording a new one.
You can also update your Recorded Name

Email Notifications

You have the option to send email notifications by selecting the option you want from the drop down menu.

Access your Voicemail while away

Dial your phone number and press * then your pin

Contacts Tab

This tab will show any contacts that you have setup or have received phone calls from and you have added to your contacts.
To add a contact click the Add Contact Button

Add Contact

Click on Add Contact from the Contacts tab
Here you can add a contact by filling out the form. First Name, Last Name, Work, Mobile, Home numbers and email.
Click on Save when you are done.

Import Contacts

Click on Import from the Contacts tab
Here you can browse your local machine for a Outlook CSV file, or Google or Apple vCards to import into your contact list.

Export Contacts

Click on Export from the Contacts tab
Here you can export your contact as a Outlook CSV format, or Google or Apple vCards

Answering Rules Tab

Adjust Ring Time

Under the Answering Rules Tab you will see Ring for ? Seconds - You can adjust this to what ever fits your needs.

NOTE if you have disabled your voicemail and want your phone to ring enough times for your own voicemail to pick up. Make sure to adjust this to about 60 seconds. This will give the system enough time to ring for your voicemail to pickup.

Allow / Block Numbers

Click on Allow / Block from the Answering Rules Tab
The left side is for Allowed Numbers. Add a number then click the + sign to add a number to your allowed list
The right side is for Blocked Numbers. Add a number then click the + sign to add a number to your blocked list.
To automatically block Anonymous or unknown numbers place a check in the check box. Then click Done.

Add Rule

After you have created a Time Frame, you can then add an Answering Rule.
Click Add Rule from the Answering Rules Tab
Select the Time Frame you created from the drop down.

NOTE If no items appear in the drop down menu then you have to create a Time Frame First. See the section below.

Select Enable to enable this rule
Chose the options you want for this rule

Do not disturb

Following the above directions
Check the box for Do not disturb
Click Save when done.

Call Forwarding

Following the above directions
Choose your desired choice for your call Forwarding. Most common is Always.
Then enter in the number you wish to forward you calls to. (It is required to include the 1 before the area code of the number you wish to forward to. IE 18019876543)
Click Save when done.

Time Frames Tab

This will display any answering rules you have set up.

Setting up a Time Frame

Click Add Time Frame from the Time Frames Tab
First you will need to give your Time Frame a name
Next Select When:

Always

This will perform your take all the time with no restrictions
Click save when done

Days of the week and times

This will open up another window like below where you can select the days of the week and times.

Specific Dates or Ranges

This will allow you to select a specific date range to apply your call rules.

Call History Tab

The Call History Tab will show you all of your incoming and outgoing calls. Depending how busy you have been you may or may not see anything in here. However you can select the Filters button to adjust the date range.

Adjusting Call History Range

Select Filters Button under the Call History Tab
Select your From Date and your To Date - NOTE Limit is 30 days
If you know the number you are looking for you can put that in the Dialed Number field.
Call Type: Inbound, Outbound, Missed

Profile

In the upper right corner click on your name to edit your Profile Settings.

Update Name

You are able to update you First and Last Name and your Timezone
NOTE This does not affect your caller ID information

Update Password

You are able to update your Password for logging into the control panel and also your email address. You can also add additional email addresses.

Update Pin

Here you can set a new Pin for your voicemail

NOTE - your default pin is 1221

Webphone

Select Webphone from the upper right corner of the Call Portal
This will open up a second window like the image below.

Dial Out

Clicking the keypad on the screen will open a dial pad to dial out
A Microphone and Speakers are required to use the Webphone.

Voicemail Tab

The middle tab will allow you to see any voicemail messages

Call History

The last tab will show you your current call history

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 * Following the above directions
 * Choose your desired choice for your call Forwarding. Most common is Always.
-* Then enter in the number you wish to forward you calls to.
+* Then enter in the number you wish to forward you calls to. (It is required to include the 1 before the area code of the number you wish to forward to. IE 18019876543)
 * Click Save when done.