Difference between revisions of "Zimbra Cloud"
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Zimbra Cloud can be purchased as a fully supported product or as a stand-alone service where the user self-supports using available online resources. | Zimbra Cloud can be purchased as a fully supported product or as a stand-alone service where the user self-supports using available online resources. | ||
| − | Zimbra Cloud is intended to be a one-size-fits-all model and is not as configurable as Zimbra 8.8.X or Zimbra 9.X however it does have offer 30 GB quota with | + | Zimbra Cloud is intended to be a one-size-fits-all model and is not as configurable as Zimbra 8.8.X or Zimbra 9.X however it does have offer 30 GB quota with extensive integrations and features appealing to the wider market in need of domain email services. |
==Product Pages== | ==Product Pages== | ||
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Admin guide: https://admin.zimbracloud.com/support --> requires domain admin login credentials | Admin guide: https://admin.zimbracloud.com/support --> requires domain admin login credentials | ||
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| + | Application settings: [[Zimbra Cloud General Application Settings]] | ||
==Understanding Support Plans== | ==Understanding Support Plans== | ||
| − | Business customers can choose from the following Zimbra Cloud support options as provided by XMission. Billable plans are charged for the total number of domain mailboxes. Support levels cannot be mixed and matched. | + | Business customers can choose from the following Zimbra Cloud support options as provided by XMission. Billable plans are charged for the total number of domain mailboxes. Support levels cannot be mixed and matched. Paid support plans have a minimum 90 day commitment before any downgrade is available. |
| − | * '''Premier Support''' - | + | * '''Premier Support''' - Provides all mailbox holders with 24x7 phone and live chat support, unlimited email support tickets, and access to online support documents. $3 per mailbox |
* '''Admin Support''' - Provides email support tickets for up to two domain admins supporting the larger domain mailbox base, plus access to online support documents. $1 per mailbox | * '''Admin Support''' - Provides email support tickets for up to two domain admins supporting the larger domain mailbox base, plus access to online support documents. $1 per mailbox | ||
* '''Trial Support''' - Provides access to online support documents and 4 email support tickets during trial period zimbracloudtrial@xmission.com $0 per mailbox | * '''Trial Support''' - Provides access to online support documents and 4 email support tickets during trial period zimbracloudtrial@xmission.com $0 per mailbox | ||
| − | * '''Online Support''' - Customer | + | * '''Online Support''' - Provided no support services. Customer will use online support documentation following the provided help links in the Zimbra Cloud user webmail interface and admin dashboard. $0 per mailbox |
==Overview and Features== | ==Overview and Features== | ||
Latest revision as of 15:02, 9 February 2021
Zimbra Cloud by XMission is a new Zimbra email platform hosted on Oracle Cloud Services and supported by XMission.
Zimbra Cloud can be purchased as a fully supported product or as a stand-alone service where the user self-supports using available online resources.
Zimbra Cloud is intended to be a one-size-fits-all model and is not as configurable as Zimbra 8.8.X or Zimbra 9.X however it does have offer 30 GB quota with extensive integrations and features appealing to the wider market in need of domain email services.
Contents
Product Pages
- Zimbra Cloud Pricing: https://xmission.com/zimbra_cloud
- XMission Support Plans for Zimbra Cloud: https://xmission.com/zimbra_cloud_support
Login Pages
- Zimbra Cloud Webmail: https://mail.zimbracloud.com
- Zimbra Cloud Admin Dashboard: https://admin.zimbracloud.com
Online Zimbra Cloud Support Links:
User guide: https://zimbra.github.io/userguide/zcloud/userguide-zcloud.html
General help: https://info.zimbra.com/zimbra-cloud-email-help
Admin guide: https://admin.zimbracloud.com/support --> requires domain admin login credentials
Application settings: Zimbra Cloud General Application Settings
Understanding Support Plans
Business customers can choose from the following Zimbra Cloud support options as provided by XMission. Billable plans are charged for the total number of domain mailboxes. Support levels cannot be mixed and matched. Paid support plans have a minimum 90 day commitment before any downgrade is available.
- Premier Support - Provides all mailbox holders with 24x7 phone and live chat support, unlimited email support tickets, and access to online support documents. $3 per mailbox
- Admin Support - Provides email support tickets for up to two domain admins supporting the larger domain mailbox base, plus access to online support documents. $1 per mailbox
- Trial Support - Provides access to online support documents and 4 email support tickets during trial period zimbracloudtrial@xmission.com $0 per mailbox
- Online Support - Provided no support services. Customer will use online support documentation following the provided help links in the Zimbra Cloud user webmail interface and admin dashboard. $0 per mailbox
Overview and Features
Video overview of Zimbra Cloud: https://youtu.be/gjoc-0YHp-M
Subscribe to the Zimbra YouTube channel: https://www.youtube.com/c/zimbra/videos
Features: $2.95 per mailbox monthly
- 30 GB mailbox quota
- Contacts
- Calendar
- Cloud Storage and local Briefcase
- Video conferencing
- Chat room and presence
- Integrations include: Slack, Zoom, Jitsi, Zulip, Google Drive, OneDrive, DropBox, LifeSize, Webex, ActiveSync, Zimbra Connector for Outlook (ZCO)
- User Migration Tool
