Difference between revisions of "Domains"

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==Definition of a Domain==
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= Definition of a Domain =
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A domain name is a word or set of words followed by a suffix (e.g.:  '''xmission.com''') that can be associated with many Internet services.  The most popular association is for web pages (e.g.: '''http://www.xmission.com''').  Domain names are also used with mail (e.g.: '''username@xmission.com'''),  ftp (e.g.: '''ftp.xmission.com''') and several other popular services. The  way a domain name is linked to a service is through DNS or Domain  Name Services. DNS links a name to an IP address (a set of numbers  that identifies each individual machine connected to the Internet).  Nearly everything on the Internet has an IP address in one form or  another. Linking a domain name to an IP address makes it easier for  people to remember. For example, if you wanted to go to XMission's  home page, you would find it easier to remember '''www.xmission.com''' than  the IP address, which is '''198.60.22.4'''.  
+
A domain name is a word or set of words followed by a suffix (e.g.:  '''xmission.com''') that can be associated with many Internet services.  The most popular association is for web pages (e.g.: '''http://www.xmission.com''').  Domain names are also used with mail (e.g.: '''username@xmission.com'''),  ftp, and several other popular services. The  way a domain name is linked to a service is through DNS or Domain  Name Services. DNS links a name to an IP address (a set of numbers  that identifies each individual machine connected to the Internet).  Nearly everything on the Internet has an IP address in one form or  another. Linking a domain name to an IP address makes it easier for  people to remember. For example, if you wanted to go to XMission's  home page, you would find it easier to remember '''www.xmission.com''' than  the IP address, which is '''198.60.22.4'''.
  
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==Domain Registration==
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=Domain Registration=
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To register a new domain, you must first have an '''XMission account'''.  Existing customers can, then, go to the [http://domains.xmission.com/reg_system.cgi domain  registration system] to either register a new domain or transfer  an existing domain from another registrar.
+
To register a new domain, you must first have an '''XMission account''' (@XMission.com).  Existing customers can, then, go to the [http://domains.xmission.com/reg_system.cgi domain  registration system] to either register a new domain or transfer  an existing domain from another registrar.
  
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===Pricing===
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==Domain Registration System==
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You can register your own domain name for as low as $12 a year. Should  you move or decide to leave XMission, this domain will remain yours for the duration of the time purchased. Domains purchased via XMission  are transferable to other registrars.
 
  
 
===New Domains===
 
===New Domains===
−
On our [http://domains.xmission.com/ registration page] enter the domain name you would like to register in the box labeled <span class="button">Domain Name:</span> followed by clicking '''Check Availability'''. If  the domain is available, you will be allowed to continue the registration.  Fill in the information as prompted to complete the process. Note  that you will be asked to create a username and password for your  domain management. This does not have to be the same as your XMission  username and password, so be certain that you don't lose it. The domain  registration fee will be billed to your XMission account.
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On our [http://domains.xmission.com/ registration page] enter the domain name you would like to register in the box labeled <span class="button">Register a Domain:</span> followed by clicking '''Check Availability'''.  
  
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===Renewing===
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[[File:domains_xm_home.png|400px]]
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When your domain is up for renewal, OpenSRS, the registrar we resell  through, will send a '''paper invoice''' to the '''billing address''' on the domain.  As an additional reminder, XMission will send an '''email reminder''' to  the account that the domain was registered to. The charge for an extra  year will be charged along with your next month of Internet services.  If you do not wish to renew, please contact accounting and notify  them that you would like the domain to lapse.
 
  
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===Redemption===
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If  the domain is available, you will be allowed to continue the registration.
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One of the mostly costly things to happen to a domain is when they go into a redemption.
 
  
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Redemption is when a domain has gone through a '''renewal phase without payment'''. This phase is usually '''40 days from the first warning'''. It will then sit '''30 days in a hold state''' until its released into the general public. The cost for bringing a domain out of redemption is '''$80 dollars''' that includes the '''1 year renewal'''.
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[[File:domains_xm_available.png|400px]]
  
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===Transferring===
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You will be presented with a estimated domain cost and login:
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If you are transferring a domain to XMission from another registrar,  go to our registration page and select <span class="button">Transfer a Domain to XMission</span>. You will be guided through  the rest of the process as if you were registering a new domain. Another  year will be added to your existing term. (E.g. If you registered  for a year with another registrar and there is still 6 months left,  you will still have that 6 months in addition to your new registration  duration with XMission.)
 
  
 +
===Pricing===
 +
Domain pricing depends on the TLD you are registering with XMission. XMission supports most TLD's starting with .com, .net. and .org. Should you move or decide to leave XMission, this domain will remain yours for the duration of the time purchased. Domains purchased via XMission are transferable to other registrars. The domain registration fee will be billed to your XMission account at completion. For complete pricing on domains please contact our sales team.
  
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'''NOTE: In order to successfully transfer a domain, XMission requires customers to keep their email addresses current.'''
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===Domain Management===
 +
 
 +
XMission is a reseller for [https://tucowsdomains.com/ Tucows Domains], to manage your domain after it is registered you will need to create a Username and Password. Note: This does not have to be the same as your XMission  username and password, so be certain that you don't lose it.
 +
 
 +
[[File:domains_tucows_account.png|400px]]
  
 +
====Client====
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* New client - If you are new to XMission registration you will be a new client. Do not use this feature if you've registered domains with XMission prior. If you register more than one domain with XMission and use "New client" for each domain you will have unique profiles for each one and will not be able to manage them all under one login.
  
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When a customer decides to transfer a domain, they will receive a series of emails with instructions on the process. However, the following challenges often arise:
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* Existing client - If you have registered a domain with XMission in the past you will need to provide the domain name and use the Username and Password you created at that time. If you have forgotten the username or password please contact support.
  
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1. The email never arrives due to spam filters, etc.
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===Whois Contact===
 +
All domain registrations require ''who is'' information. Please fill out the requested information for Owner, Contact and Billing. Note: ICANN requires this information to be valid and current. It will be verified time to time and if the verification is not completed your domain will be placed on hold.
  
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2. The customer may not respond quickly enough to the emails. After '''5 days''', the customer must start the transfer again.
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[[File:domains_xm_whois.png|400px]]
  
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3. The customer may have the wrong email address associated with the domain.
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You can check the boxes "Same as" if your organization does not have unique contacts and click ''VERIFY ORDER''.
  
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4. The customer may not have their password for the domains management page, which is separate from their XMission account password.
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Once you have verified all required information has been provided and click <span class="button">ORDER NOW!</span>.
  
 +
=Domain Renewing=
 +
When your domain is up for renewal, OpenSRS, the registrar we resell through, will send a '''paper invoice''' to the '''billing address''' on the domain. As an additional reminder, XMission will send an '''email reminder''' to  the account that the domain was registered to. The charge for an extra  year will be charged along with your next month of Internet services. If you do not wish to renew, please contact accounting and notify them that you would like the domain to lapse.
  
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To successfully transfer a domain, the following conditions must exist:
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=== Day 0 to day -40 ===
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During the Grace Period, the domain name is still considered to be owned by you, the registrant, and the WHOIS information continues to display the registrant's information (or WHOIS Privacy, if applicable).
  
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1. A domain '''cannot be in a locked or hold status'''.
+
During the 40 days following the expiry date (Grace Period) you can reinstate the domain name simply by renewing it.
  
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2. For reseller to reseller transfers - or registrar to registrar transfers - '''the domain must have resided with the losing registrar for more than 60 days''' since it was first registered or transferred there.
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=== Redemption: Days -40 to -70 ===
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One of the most costly things to happen to a domain is when they go into a redemption, days -40 to -70.
  
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3. Transfers add one year to the domain's registration; therefore, the gaining reseller must have a sufficient balance for the renewal in order to complete the transfer request.
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After the 40 day Grace Period, if the domain name has not been renewed, it may be queued for deletion and eventually dropped or auctioned off
  
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4. Domain names that are expired but not deleted (up to 40 days past the expiry date, for most TLDs) '''can''' be transferred.
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'''Important:''' Once the domain name is queued to enter the Live Auction, it cannot be redeemed by the original registrant.
  
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5.The current administrative contact's email address must be '''valid''', to allow for the confirmation of the transfer request.
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Live Auction will take place from day -41 to -45.  
  
 +
If your domain name was not sent to the Live Auction, you can redeem your domain name during the 30 day Redemption Period.
  
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'''NOTE: A domain's name servers cannot be changed during a registrar transfer. The nameservers will remain the same during the transfer, and they can be changed once the domain has reached the receiving registrar.'''
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The cost for bringing a domain out of redemption is '''$80 dollars''' that includes the '''1 year renewal'''.
  
 +
=== -70 to -75 ===
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After the Redemption Period, if the domain name has not been auctioned off and acquired by another party, it is dropped and made available for re-registration by the general public.
  
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'''Extra Info'''
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=== -70 to day -100 ===
 +
It is possible that a company called YummyNames, owned by Tucows,  may decide to purchase the expired domain during the redemption period. They may decide to retain the domain name or sell it, depending on the Fair Market Value.
  
 +
=Domain Transferring=
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If you are transferring a domain to XMission from another registrar,  go to our [https://domains.xmission.com domains management] page and select <span class="button">Transfer a Domain to XMission</span>. You will be guided through  the rest of the process as if you were registering a new domain. Another year will be added to your existing term. (E.g. If you registered  for a year with another registrar and there is still 6 months left,  you will still have that 6 months in addition to your new registration  duration with XMission.)
  
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Not all registrars handle transfers/renewals or registrations the same as our reseller. Some places don't want to let domains go so they drag their feet and make it difficult which is annoying but there really is nothing we can do about it.
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'''NOTE: In order to successfully transfer a domain, XMission requires customers to keep their email addresses current.'''
  
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==Web Hosting==
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When a customer decides to transfer a domain, they will receive a series of emails with instructions on the process. However, the following challenges often arise:
 +
# The email never arrives due to spam filters, etc.
 +
# The customer may not respond quickly enough to the emails. After '''5 days''', the customer must start the transfer again.
 +
# The customer may have the wrong email address associated with the domain.
 +
# The customer may not have their password for the domains management page, which is separate from their XMission account password.
  
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Web Hosting is when XMission hosts your web site, and serves your pages by way of your domain name. Please see our [http://xmission.com/web_hosting Web Hosting] details page for pricing and a list of features for each package.  
+
To successfully transfer a domain, the following conditions must exist:
 +
# A domain '''cannot be in a locked or hold status'''.
 +
# For reseller to reseller transfers - or registrar to registrar transfers - '''the domain must have resided with the losing registrar for more than 60 days''' since it was first registered or transferred there.
 +
# Transfers add one year to the domain's registration; therefore, the gaining reseller must have a sufficient balance for the renewal in order to complete the transfer request.
 +
# Domain names that are expired but not deleted (up to 40 days past the expiry date, for most TLDs) '''can''' be transferred.
 +
# The current administrative contact's email address must be '''valid''', to allow for the confirmation of the transfer request.
  
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===Value Hosting===
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'''NOTE: A domain's name servers cannot be changed during a registrar transfer. The nameservers will remain the same during the transfer, and they can be changed once the domain has reached the receiving registrar.'''
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This is a minimal service hosting package. XMission recommends this package for individuals that wish to have a web services associated  with a domain name.  
 
  
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===Select Hosting===
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'''Extra Info'''
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Select hosting is a full-featured IP hosting package. XMission recommends this package for small businesses that would like fast and professional  web services associated with their domain name.
 
  
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===Pro-Hosting===
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Not all registrars handle transfers/renewals or registrations the same as our reseller. Some places don't want to let domains go so they drag their feet and make it difficult which is annoying but there really is nothing we can do about it.
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Pro-Hosting is a high-end, full-featured web hosting package built specifically with large businesses in mind. It allows for less accounts  per server, more storage and more transfer.
+
 
 +
'''See Also'''
 +
*[http://wiki.xmission.com/Domain_Transfer_and_Redemption Domain Transfer and Redemption]
  
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===Hosting Services===
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*Transferring Away from XMission.
 +
First unlock the domain here:
  
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===Web===
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[[File:Domains6.png|400px]]
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Web hosting is the most used and most wanted hosting service. This allows web pages to be served via your domain name instead of '''user.xmission.com/~username'''.
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*'''NOTE''' If you are unable to unlock the domain here and it says you need to contact the domain supplier you may be logged into manage.opensrs.net if so please visit [https://domains.xmission.com domains.xmission.com]
  
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===Email===
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And then get your transfer code here:
  
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Please see our [http://www.xmission.com/products/hosting/email/ Email Hosting] details page for pricing and a list of features for each package.
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[[File:Domains5.png|400px]]
  
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====Hosted Email====
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=Modifying Domain Contact Information=
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XMission's Zimbra Email Hosting is an excellent, next-generation email solution designed to handle the diverse needs of today's business customers. Zimbra allows you to manage the email for your domain through an easy-to-use web interface. From this interface you can add and remove mail accounts, aliases, forwards, and more.
 
  
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====Virtual Email====
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Every time Contact information is modified, registered, or transferred; ICANN requires all accredited registrars to verify your new contact details. The XMission Domains system will email you a critical message containing a Subject line containing: "VERIFICATION REQUIRED - ..." The body of the email contains links to the ICANN policy on Contact modifications and a link from the URL "approve.domainadmin.com" which you *must* follow to approve the changes. As a security measure, if the changes are not approved the domain will be suspended. Suspension means the domain will be prevented from transferring, the contact information will not be updated, and all domain related services which stop working which includes items such as web hosting and email. If you received this message in error or suspect phishing, please notify XMission Support.
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Email hosting, of "Virtual Email", allows you to associate  your domain name with email addresses (e.g. '''me@mydomain.com'''). By default,  this is done by sending all mail to a particular domain, regardless  of the specific address, to the main email address for the hosting  account. Specific addresses can be set up by request and at no charge. This is done by way of an alias. For example: I want '''bob@mydomain.com'''  (the alias) to go to '''username@xmission.com''' (the actual email box/account). To check for email going to '''bob@mydomain.com''', I'd check the email  box/account for '''username@xmission.com'''. You can set these aliases to  send mail to any actual email account, in any domain. (E.g. '''bob@mydomain.com'''  going to '''username@yahoo.com''').
 
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Basic Hosting accounts can not set up additional aliases. All mail  to that domain will go to the main account that the hosting services  are associated with.
 
  
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===FTP===
 
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Associating FTP with your domain name is only available for Select and Pro-Hosting accounts. This Virtual FTP service allows visitors to go to ftp.yourdomain.com  to upload files, receive software updates, or send and receive documents.
 
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The FTP files that are associated with your domain name are located  in your XMission FTP directory. If needed, we can associate it with  a different directory or you can set up and maintain your own FTP  server.
 
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Please contact Support or Sales to have this service setup on your account.
 
  
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==DNS Services==  
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=DNS Services=
  
 
XMission offers additional DNS services, which many hosting packages  already include. You may want to use these in addition to a hosting  package. They're also available for those who only require one of  these services and not an entire hosting package. Please see our Pricing for a complete price list.  
 
XMission offers additional DNS services, which many hosting packages  already include. You may want to use these in addition to a hosting  package. They're also available for those who only require one of  these services and not an entire hosting package. Please see our Pricing for a complete price list.  
  
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===Primary DNS===
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==Primary DNS==
 
The authoritative primary source for domain service direction. (E.g.  Tells the whole world at which IP address to find where to send mail  for '''mydomain.com''' or what IP address is associated with '''bob.mydomain.com'''.)  
 
The authoritative primary source for domain service direction. (E.g.  Tells the whole world at which IP address to find where to send mail  for '''mydomain.com''' or what IP address is associated with '''bob.mydomain.com'''.)  
  
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===Secondary DNS===
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==Secondary DNS==
 
Back-up source for domain service direction. This is only necessary if the primary source does not answer.  
 
Back-up source for domain service direction. This is only necessary if the primary source does not answer.  
  
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===Parking===
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==Parking==
 
Holding a registered domain with no associated services.  
 
Holding a registered domain with no associated services.  
  
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===Alias===
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==Alias==
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A domain name that resolves to another domain name. (E.g. '''http://www.mydomain.com/webpage.html'''  would open the same file as '''http://www.my-domain.com/webpage.html''') An alias will keep  the domain the visitor entered in the address bar of their browser.  
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A domain name that resolves to another domain name. (E.g. '''http://www.example.com'''  would open the same file as '''http://www.example/webpage.html''') An alias will keep  the domain the visitor entered in the address bar of their browser.
  
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===Redirect===
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==Redirect==
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A domain name that's directed to another part of your web site. (E.g.  '''http://support.mydomain.com''' would open the files under '''/home/users/a/acctname/support''',  or another chosen directory.)  
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A domain name that's directed to another part of your web site. (E.g.  '''http://subdomain.example.com''' would open the files under '''/home/users/a/acctname/subdomain''',  or another chosen directory.)
  
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===Domain Locking===
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==Domain Locking==
 
When locking is enabled for a domain, any requests to transfer the domain to another registrar or hosting company will automatically fail. This can be used to prevent fraudulent transfers of the domain, while locking is enabled. Domain locking is handled through the [https://manage.opensrs.net/ OpenSRS Domain Management Portal].
 
When locking is enabled for a domain, any requests to transfer the domain to another registrar or hosting company will automatically fail. This can be used to prevent fraudulent transfers of the domain, while locking is enabled. Domain locking is handled through the [https://manage.opensrs.net/ OpenSRS Domain Management Portal].
  
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===WHOIS/Contact Privacy===
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==WHOIS/Domain Privacy==
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Domain Name WHOIS / Contact Privacy hides the identity of a domain Registrant when someone does a WHOIS lookup on that Registrant’s domain. The benefit of having WHOIS Privacy is that the Registrant’s identity, including address, phone number, and email address, is shielded from spammers, identity thieves, scammers, and other undesirables. WHOIS privacy is handled through the [https://manage.opensrs.net/ OpenSRS Domain Management Portal]. Once logged in, select '''Reseller Contact''', then next to '''Enable Whois Privacy''' select '''Hide''', and lastly hit '''save'''.
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Our registrar OpenSRS provides Domain Name WHOIS Privacy by default, hiding the identity of a domain Registrant when someone does a WHOIS lookup on that Registrant’s domain. The benefit of having WHOIS Privacy is that the Registrant’s identity, including address, phone number, and email address, is shielded from spammers, identity thieves, scammers, and other undesirables. WHOIS privacy is handled through the [https://manage.opensrs.net/ OpenSRS Domain Management Portal]. Once logged in, select '''Reseller Contact''', then next to '''Enable Whois Privacy''' select '''Hide''', and lastly hit '''save'''.  
  
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Contact Privacy is $5.00 per domain yearly and is a non-refundable fee. Note: This fee from XMission is approximately half of what the other common registrar services charge.
+
Contact Privacy provides slightly more protection but is deemed unnecessary by most customers and costs '''$5.00 per domain''' yearly and is a non-refundable fee.  
  
 
You can enable Contact Privacy for a domain at any time. If enabled, it expires at the same time as the domain name. If the domain is set to auto-renew, Contact Privacy also auto-renews (and incurs any associated cost) at the same time.  
 
You can enable Contact Privacy for a domain at any time. If enabled, it expires at the same time as the domain name. If the domain is set to auto-renew, Contact Privacy also auto-renews (and incurs any associated cost) at the same time.  
  
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If someone tries to contact an email address associated with a domain that is protected by Contact Privacy, they receive an auto-responder message instructing them to visit contactprivacy.com in order to reach the registrant.
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If someone tries to contact an email address associated with a domain that is protected by Contact Privacy, they receive an auto-responder message instructing them to visit the [https://contactprivacy.com Contact Privacy] page in order to reach the registrant.
 +
 
 +
[http://en.wikipedia.org/wiki/Domain_privacy What is Domain Privacy?]
  
−
A deeper explanation of this privacy practice can be found here: http://en.wikipedia.org/wiki/Domain_privacy
+
[https://opensrs.com/blog/why-are-we-applying-gdpr-protections-to-registrants-worldwide/ OpenSRS Privacy Details]
  
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If you require assistance in enabling this service please contact XMission's Support team or your Sales agent. http://xmission.com/contact
+
[http://xmission.com/contact If needed XMission is available to assist with further questions.]
  
 
==See Also==
 
==See Also==
−
[[Manage Domains]]
+
[http://wiki.xmission.com/DNS DNS]
 +
 
 +
= Related Links=
 +
*[[Adding/Managing DNS Records]]
 +
*[[Manage Domains]]
 +
*[[Hosting]]
 +
*[[Domain Transfer and Redemption]]
 +
*[[DNS]]
 +
*[[Name Servers]]
  
  
 
[[Category:About|Domains]]
 
[[Category:About|Domains]]
 
[[Category:Getting Started]]
 
[[Category:Getting Started]]

Latest revision as of 13:05, 28 March 2024

Definition of a Domain

A domain name is a word or set of words followed by a suffix (e.g.: xmission.com) that can be associated with many Internet services. The most popular association is for web pages (e.g.: http://www.xmission.com). Domain names are also used with mail (e.g.: username@xmission.com), ftp, and several other popular services. The way a domain name is linked to a service is through DNS or Domain Name Services. DNS links a name to an IP address (a set of numbers that identifies each individual machine connected to the Internet). Nearly everything on the Internet has an IP address in one form or another. Linking a domain name to an IP address makes it easier for people to remember. For example, if you wanted to go to XMission's home page, you would find it easier to remember www.xmission.com than the IP address, which is 198.60.22.4.

Domain Registration

To register a new domain, you must first have an XMission account (@XMission.com). Existing customers can, then, go to the domain registration system to either register a new domain or transfer an existing domain from another registrar.

Domain Registration System

New Domains

On our registration page enter the domain name you would like to register in the box labeled Register a Domain: followed by clicking Check Availability.

Domains xm home.png

If the domain is available, you will be allowed to continue the registration.

Domains xm available.png

You will be presented with a estimated domain cost and login:

Pricing

Domain pricing depends on the TLD you are registering with XMission. XMission supports most TLD's starting with .com, .net. and .org. Should you move or decide to leave XMission, this domain will remain yours for the duration of the time purchased. Domains purchased via XMission are transferable to other registrars. The domain registration fee will be billed to your XMission account at completion. For complete pricing on domains please contact our sales team.

Domain Management

XMission is a reseller for Tucows Domains, to manage your domain after it is registered you will need to create a Username and Password. Note: This does not have to be the same as your XMission username and password, so be certain that you don't lose it.

Domains tucows account.png

Client

  • New client - If you are new to XMission registration you will be a new client. Do not use this feature if you've registered domains with XMission prior. If you register more than one domain with XMission and use "New client" for each domain you will have unique profiles for each one and will not be able to manage them all under one login.
  • Existing client - If you have registered a domain with XMission in the past you will need to provide the domain name and use the Username and Password you created at that time. If you have forgotten the username or password please contact support.

Whois Contact

All domain registrations require who is information. Please fill out the requested information for Owner, Contact and Billing. Note: ICANN requires this information to be valid and current. It will be verified time to time and if the verification is not completed your domain will be placed on hold.

Domains xm whois.png

You can check the boxes "Same as" if your organization does not have unique contacts and click VERIFY ORDER.

Once you have verified all required information has been provided and click ORDER NOW!.

Domain Renewing

When your domain is up for renewal, OpenSRS, the registrar we resell through, will send a paper invoice to the billing address on the domain. As an additional reminder, XMission will send an email reminder to the account that the domain was registered to. The charge for an extra year will be charged along with your next month of Internet services. If you do not wish to renew, please contact accounting and notify them that you would like the domain to lapse.

Day 0 to day -40

During the Grace Period, the domain name is still considered to be owned by you, the registrant, and the WHOIS information continues to display the registrant's information (or WHOIS Privacy, if applicable).

During the 40 days following the expiry date (Grace Period) you can reinstate the domain name simply by renewing it.

Redemption: Days -40 to -70

One of the most costly things to happen to a domain is when they go into a redemption, days -40 to -70.

After the 40 day Grace Period, if the domain name has not been renewed, it may be queued for deletion and eventually dropped or auctioned off

Important: Once the domain name is queued to enter the Live Auction, it cannot be redeemed by the original registrant.

Live Auction will take place from day -41 to -45.

If your domain name was not sent to the Live Auction, you can redeem your domain name during the 30 day Redemption Period.

The cost for bringing a domain out of redemption is $80 dollars that includes the 1 year renewal.

-70 to -75

After the Redemption Period, if the domain name has not been auctioned off and acquired by another party, it is dropped and made available for re-registration by the general public.

-70 to day -100

It is possible that a company called YummyNames, owned by Tucows, may decide to purchase the expired domain during the redemption period. They may decide to retain the domain name or sell it, depending on the Fair Market Value.

Domain Transferring

If you are transferring a domain to XMission from another registrar, go to our domains management page and select Transfer a Domain to XMission. You will be guided through the rest of the process as if you were registering a new domain. Another year will be added to your existing term. (E.g. If you registered for a year with another registrar and there is still 6 months left, you will still have that 6 months in addition to your new registration duration with XMission.)

NOTE: In order to successfully transfer a domain, XMission requires customers to keep their email addresses current.

When a customer decides to transfer a domain, they will receive a series of emails with instructions on the process. However, the following challenges often arise:

  1. The email never arrives due to spam filters, etc.
  2. The customer may not respond quickly enough to the emails. After 5 days, the customer must start the transfer again.
  3. The customer may have the wrong email address associated with the domain.
  4. The customer may not have their password for the domains management page, which is separate from their XMission account password.

To successfully transfer a domain, the following conditions must exist:

  1. A domain cannot be in a locked or hold status.
  2. For reseller to reseller transfers - or registrar to registrar transfers - the domain must have resided with the losing registrar for more than 60 days since it was first registered or transferred there.
  3. Transfers add one year to the domain's registration; therefore, the gaining reseller must have a sufficient balance for the renewal in order to complete the transfer request.
  4. Domain names that are expired but not deleted (up to 40 days past the expiry date, for most TLDs) can be transferred.
  5. The current administrative contact's email address must be valid, to allow for the confirmation of the transfer request.

NOTE: A domain's name servers cannot be changed during a registrar transfer. The nameservers will remain the same during the transfer, and they can be changed once the domain has reached the receiving registrar.

Extra Info

Not all registrars handle transfers/renewals or registrations the same as our reseller. Some places don't want to let domains go so they drag their feet and make it difficult which is annoying but there really is nothing we can do about it.

See Also

  • Transferring Away from XMission.

First unlock the domain here:

Domains6.png

  • NOTE If you are unable to unlock the domain here and it says you need to contact the domain supplier you may be logged into manage.opensrs.net if so please visit domains.xmission.com

And then get your transfer code here:

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Modifying Domain Contact Information

Every time Contact information is modified, registered, or transferred; ICANN requires all accredited registrars to verify your new contact details. The XMission Domains system will email you a critical message containing a Subject line containing: "VERIFICATION REQUIRED - ..." The body of the email contains links to the ICANN policy on Contact modifications and a link from the URL "approve.domainadmin.com" which you *must* follow to approve the changes. As a security measure, if the changes are not approved the domain will be suspended. Suspension means the domain will be prevented from transferring, the contact information will not be updated, and all domain related services which stop working which includes items such as web hosting and email. If you received this message in error or suspect phishing, please notify XMission Support.


DNS Services

XMission offers additional DNS services, which many hosting packages already include. You may want to use these in addition to a hosting package. They're also available for those who only require one of these services and not an entire hosting package. Please see our Pricing for a complete price list.

Primary DNS

The authoritative primary source for domain service direction. (E.g. Tells the whole world at which IP address to find where to send mail for mydomain.com or what IP address is associated with bob.mydomain.com.)

Secondary DNS

Back-up source for domain service direction. This is only necessary if the primary source does not answer.

Parking

Holding a registered domain with no associated services.

Alias

A domain name that resolves to another domain name. (E.g. http://www.example.com would open the same file as http://www.example/webpage.html) An alias will keep the domain the visitor entered in the address bar of their browser.

Redirect

A domain name that's directed to another part of your web site. (E.g. http://subdomain.example.com would open the files under /home/users/a/acctname/subdomain, or another chosen directory.)

Domain Locking

When locking is enabled for a domain, any requests to transfer the domain to another registrar or hosting company will automatically fail. This can be used to prevent fraudulent transfers of the domain, while locking is enabled. Domain locking is handled through the OpenSRS Domain Management Portal.

WHOIS/Domain Privacy

Our registrar OpenSRS provides Domain Name WHOIS Privacy by default, hiding the identity of a domain Registrant when someone does a WHOIS lookup on that Registrant’s domain. The benefit of having WHOIS Privacy is that the Registrant’s identity, including address, phone number, and email address, is shielded from spammers, identity thieves, scammers, and other undesirables. WHOIS privacy is handled through the OpenSRS Domain Management Portal. Once logged in, select Reseller Contact, then next to Enable Whois Privacy select Hide, and lastly hit save.

Contact Privacy provides slightly more protection but is deemed unnecessary by most customers and costs $5.00 per domain yearly and is a non-refundable fee.

You can enable Contact Privacy for a domain at any time. If enabled, it expires at the same time as the domain name. If the domain is set to auto-renew, Contact Privacy also auto-renews (and incurs any associated cost) at the same time.

If someone tries to contact an email address associated with a domain that is protected by Contact Privacy, they receive an auto-responder message instructing them to visit the Contact Privacy page in order to reach the registrant.

What is Domain Privacy?

OpenSRS Privacy Details

If needed XMission is available to assist with further questions.

See Also

DNS

Related Links

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