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Definition of a Domain

A domain name is a word or set of words followed by a suffix (e.g.: that can be associated with many Internet services. The most popular association is for web pages (e.g.: Domain names are also used with mail (e.g.:, ftp, and several other popular services. The way a domain name is linked to a service is through DNS or Domain Name Services. DNS links a name to an IP address (a set of numbers that identifies each individual machine connected to the Internet). Nearly everything on the Internet has an IP address in one form or another. Linking a domain name to an IP address makes it easier for people to remember. For example, if you wanted to go to XMission's home page, you would find it easier to remember than the IP address, which is

Domain Registration

To register a new domain, you must first have an XMission account ( Existing customers can, then, go to the domain registration system to either register a new domain or transfer an existing domain from another registrar.

Domain Registration System

New Domains

On our registration page enter the domain name you would like to register in the box labeled Register a Domain: followed by clicking Check Availability.

Domains xm home.png

If the domain is available, you will be allowed to continue the registration.

Domains xm available.png

You will be presented with a estimated domain cost and login:


Domain pricing depends on the TLD you are registering with XMission. XMission supports most TLD's starting with .com, .net. and .org. Should you move or decide to leave XMission, this domain will remain yours for the duration of the time purchased. Domains purchased via XMission are transferable to other registrars. The domain registration fee will be billed to your XMission account at completion. For complete pricing on domains please contact our sales team.

Domain Management

XMission is a reseller for Tucows Domains, to manage your domain after it is registered you will need to create a Username and Password. Note: This does not have to be the same as your XMission username and password, so be certain that you don't lose it.

Domains tucows account.png


  • New client - If you are new to XMission registration you will be a new client. Do not use this feature if you've registered domains with XMission prior. If you register more than one domain with XMission and use "New client" for each domain you will have unique profiles for each one and will not be able to manage them all under one login.
  • Existing client - If you have registered a domain with XMission in the past you will need to provide the domain name and use the Username and Password you created at that time. If you have forgotten the username or password please contact support.

Whois Contact

All domain registrations require who is information. Please fill out the requested information for Owner, Contact and Billing. Note: ICANN requires this information to be valid and current. It will be verified time to time and if the verification is not completed your domain will be placed on hold.

Domains xm whois.png

You can check the boxes "Same as" if your organization does not have unique contacts and click VERIFY ORDER.

Once you have verified all required information has been provided and click ORDER NOW!.

Domain Renewing

When your domain is up for renewal, OpenSRS, the registrar we resell through, will send a paper invoice to the billing address on the domain. As an additional reminder, XMission will send an email reminder to the account that the domain was registered to. The charge for an extra year will be charged along with your next month of Internet services. If you do not wish to renew, please contact accounting and notify them that you would like the domain to lapse.

Day 0 to day -40

During the Grace Period, the domain name is still considered to be owned by you, the registrant, and the WHOIS information continues to display the registrant's information (or WHOIS Privacy, if applicable).

During the 40 days following the expiry date (Grace Period) you can reinstate the domain name simply by renewing it.

Redemption: Days -40 to -70

One of the most costly things to happen to a domain is when they go into a redemption, days -40 to -70.

After the 40 day Grace Period, if the domain name has not been renewed, it may be queued for deletion and eventually dropped or auctioned off

Important: Once the domain name is queued to enter the Live Auction, it cannot be redeemed by the original registrant.

Live Auction will take place from day -41 to -45.

If your domain name was not sent to the Live Auction, you can redeem your domain name during the 30 day Redemption Period.

The cost for bringing a domain out of redemption is $80 dollars that includes the 1 year renewal.

-70 to -75

After the Redemption Period, if the domain name has not been auctioned off and acquired by another party, it is dropped and made available for re-registration by the general public.

-70 to day -100

It is possible that a company called YummyNames, owned by Tucows, may decide to purchase the expired domain during the redemption period. They may decide to retain the domain name or sell it, depending on the Fair Market Value.

Domain Transferring

If you are transferring a domain to XMission from another registrar, go to our domains management page and select Transfer a Domain to XMission. You will be guided through the rest of the process as if you were registering a new domain. Another year will be added to your existing term. (E.g. If you registered for a year with another registrar and there is still 6 months left, you will still have that 6 months in addition to your new registration duration with XMission.)

NOTE: In order to successfully transfer a domain, XMission requires customers to keep their email addresses current.

When a customer decides to transfer a domain, they will receive a series of emails with instructions on the process. However, the following challenges often arise:

  1. The email never arrives due to spam filters, etc.
  2. The customer may not respond quickly enough to the emails. After 5 days, the customer must start the transfer again.
  3. The customer may have the wrong email address associated with the domain.
  4. The customer may not have their password for the domains management page, which is separate from their XMission account password.

To successfully transfer a domain, the following conditions must exist:

  1. A domain cannot be in a locked or hold status.
  2. For reseller to reseller transfers - or registrar to registrar transfers - the domain must have resided with the losing registrar for more than 60 days since it was first registered or transferred there.
  3. Transfers add one year to the domain's registration; therefore, the gaining reseller must have a sufficient balance for the renewal in order to complete the transfer request.
  4. Domain names that are expired but not deleted (up to 40 days past the expiry date, for most TLDs) can be transferred.
  5. The current administrative contact's email address must be valid, to allow for the confirmation of the transfer request.

NOTE: A domain's name servers cannot be changed during a registrar transfer. The nameservers will remain the same during the transfer, and they can be changed once the domain has reached the receiving registrar.

Extra Info

Not all registrars handle transfers/renewals or registrations the same as our reseller. Some places don't want to let domains go so they drag their feet and make it difficult which is annoying but there really is nothing we can do about it.

See Also

  • Transferring Away from XMission.

First unlock the domain here:


  • NOTE If you are unable to unlock the domain here and it says you need to contact the domain supplier you may be logged into if so please visit

And then get your transfer code here:


Modifying Domain Contact Information

Every time Contact information is modified, registered, or transferred; ICANN requires all accredited registrars to verify your new contact details. The XMission Domains system will email you a critical message containing a Subject line containing: "VERIFICATION REQUIRED - ..." The body of the email contains links to the ICANN policy on Contact modifications and a link from the URL "" which you *must* follow to approve the changes. As a security measure, if the changes are not approved the domain will be suspended. Suspension means the domain will be prevented from transferring, the contact information will not be updated, and all domain related services which stop working which includes items such as web hosting and email. If you received this message in error or suspect phishing, please notify XMission Support.

DNS Services

XMission offers additional DNS services, which many hosting packages already include. You may want to use these in addition to a hosting package. They're also available for those who only require one of these services and not an entire hosting package. Please see our Pricing for a complete price list.

Primary DNS

The authoritative primary source for domain service direction. (E.g. Tells the whole world at which IP address to find where to send mail for or what IP address is associated with

Secondary DNS

Back-up source for domain service direction. This is only necessary if the primary source does not answer.


Holding a registered domain with no associated services.


A domain name that resolves to another domain name. (E.g. would open the same file as http://www.example/webpage.html) An alias will keep the domain the visitor entered in the address bar of their browser.


A domain name that's directed to another part of your web site. (E.g. would open the files under /home/users/a/acctname/subdomain, or another chosen directory.)

Domain Locking

When locking is enabled for a domain, any requests to transfer the domain to another registrar or hosting company will automatically fail. This can be used to prevent fraudulent transfers of the domain, while locking is enabled. Domain locking is handled through the OpenSRS Domain Management Portal.

WHOIS/Domain Privacy

Our registrar OpenSRS provides Domain Name WHOIS Privacy by default, hiding the identity of a domain Registrant when someone does a WHOIS lookup on that Registrant’s domain. The benefit of having WHOIS Privacy is that the Registrant’s identity, including address, phone number, and email address, is shielded from spammers, identity thieves, scammers, and other undesirables. WHOIS privacy is handled through the OpenSRS Domain Management Portal. Once logged in, select Reseller Contact, then next to Enable Whois Privacy select Hide, and lastly hit save.

Contact Privacy provides slightly more protection but is deemed unnecessary by most customers and costs $5.00 per domain yearly and is a non-refundable fee.

You can enable Contact Privacy for a domain at any time. If enabled, it expires at the same time as the domain name. If the domain is set to auto-renew, Contact Privacy also auto-renews (and incurs any associated cost) at the same time.

If someone tries to contact an email address associated with a domain that is protected by Contact Privacy, they receive an auto-responder message instructing them to visit the Contact Privacy page in order to reach the registrant.

What is Domain Privacy?

OpenSRS Privacy Details

If needed XMission is available to assist with further questions.

See Also


Related Links